Stefanie Grüssl / DG Meeting, Sofia

Transcription

1 Stefanie Grüssl / EUPAN BHÖ DG Meeting, Sofia 1

2 Priorities during the Austrian Presidency Sabine Piska-Schmidt Thomas Pappenscheller Österreich Werbung

3 Meeting Dates & Locations Österreich Werbung

4 Timetable CAF Working Group Location: World Trade Center, Brussels EUPAN 5 Working Level Secretariat Meeting Location: Federal Ministry for the Civil Service and Sport EUPAN Working Level Meeting CAF Working Group Location: Austria Center Vienna EUPAN 5 DG Secretariat Meeting Location: Federal Ministry for the Civil Service and Sport EUPAN DG Meeting Location: Austria Center Vienna Impacts on Performance Management Location: Austria Center Vienna EUPAN DG Meeting, Sofia 4

5 Austria Center Vienna EUPAN DG Meeting, Sofia 5

6 Federal Ministry for the Civil Service and Sport EUPAN DG Meeting, Sofia 6

7 HR Innovation & Organisational Development Österreich Werbung

8 HR Innovation & Organisational Development outcomes current trends Austria will focus on the Temporal Flexibility New Way of Working in Public Administration Functional Flexibility Aspects of Flexible Work Spatial Flexibility success factors hindering factors EUPAN DG Meeting, Sofia 8

9 HR Innovation & Organisational Development outcomes Temporal Flexibility current trends Temporal Flexibility e.g. flexible working hours or trust-based working hours Aspects of Flexible Work Functional Flexibility Spatial Flexibility success factors hindering factors EUPAN DG Meeting, Sofia 9

10 HR Innovation & Organisational Development outcomes Temporal Flexibility current trends Temporal Flexibility e.g. flexible working hours or trust-based working hours Functional Flexibility Aspects of Flexible Work Spatial Flexibility Spatial Flexibility e.g. telework, desksharing or high-mobile work success factors hindering factors EUPAN DG Meeting, Sofia 10

11 HR Innovation & Organisational Development outcomes Temporal Flexibility current trends Temporal Flexibility e.g. flexible working hours or trust-based working hours Functional Flexibility Aspects of Flexible Work Spatial Flexibility Spatial Flexibility e.g. telework, desksharing or high-mobile work success factors EUPAN DG Meeting, Sofia hindering factors Functional Flexibility e.g. job rotation, project work or new forms of collaboration 11

12 Study: New Way of Working in Public Administration Legal Aspects Work & Organisational Aspects Martin RISAK University of Vienna Christian KORUNKA University of Vienna Bettina KUBICEK University of Applied Sciences Upper Austria EUPAN DG Meeting, Sofia 12

13 Study: New Way of Working in Public Administration APR Forwarding of the questionnaires JUN Submission of the filled in questionnaires JUL/AUG Initial evaluation of the questionnaires OCT Workshops on chosen topics of the study DEC Final presentation of the study EUPAN DG Meeting, Sofia 13

14 The Civil Service as an Employer of People with Disabilities The objectives of the European Commission's European Disability Strategy , building on the UN Convention on the Rights of Persons with Disabilities (UNCRPD), are pursued by actions in 8 priority areas: External Action Accessibility Participation Austria wants to foster the exchange of experiences within the scope of a workshop Health Social Protection PRIORITY AREAS Employment Equality Education & Training EUPAN DG Meeting, Sofia 14

15 Performance Management & Quality Management Österreich Werbung

16 Performance Management Austria will focus on different tools in the public sector: Starting point: Austria s Outcome-Orientation Architecture ( Wirkungsorientierung ) Internal Efficiency Performance-Informed Budgeting Regulatory Impact Assessment STRENGTHEN External Effectiveness Service Delivery EUPAN DG Meeting, Sofia 16

17 Performance Management a type of management that incorporates and uses performance information for decisionmaking (Dooren, Bouckaert, Halligan 2015: 20) Data-driven process which has to be implemented EUPAN DG Meeting, Sofia 17

18 Impact of Digitalisation on Performance Management Since Performance Management is a data-driven process, the impacts of digitalisation are strong and constant. In all steps of the process New technologies in reporting: Visualisation New possibilities New demands EUPAN DG Meeting, Sofia 18

19 Impacts of Digitalisation on Performance Management Study: Visualisation of Performance Information Current Trends in Reporting EUPAN DG Meeting, Sofia 19

20 Content of the Study: Visualisation of Performance Management Functions of Reporting How does visualisation support the intended functions? Target Groups How does visualisation meet the needs of different stakeholders? Data Model What are the underlying technological solutions? EUPAN DG Meeting, Sofia 20

21 Study: Visualisation of Performance Information Current Trends in Reporting JUN Research of status quo JUL Forwarding of the questionnaire AUG/SEP Evaluation of the questionnaire OKT Workshops on chosen topics of the study DEC Final presentation of the study EUPAN DG Meeting, Sofia 21

22 Quality Management Further development of the European Quality Management Instrument CAF Common Assessment Framework: Steps to a new version CAF 2020: Sustainability Performance Management Innovation APR CAF Event (Sofia) CAF Working Group (Sofia) JUL CAF Working Group (Brüssel) Digitalisation QUALITY Diversity OCT CAF Working Group (Wien) Agility Algorithms EUPAN DG Meeting, Sofia 22

23 Administrative Issues Österreich Werbung

24 EUPAN Strategy Paper (07/16 07/19) Current SP in force during the Presidencies of SK, MT, UK, EE, BG, AT, RO and ends on June 30, New SP 07/19 07/22: FI, HR, DE, PT, SI, FR Austria will start with the evaluation of the SP in order to have a new SP by the end of the three-years circle (RO presidency) EUPAN DG Meeting, Sofia 24

25 Main Areas HR Innovation & Organisational Development (internal perspective) Overview of the Rolling Programme Service Innovation & Delivery (external perspective) Good Governance Sub-Areas Organisational Structure & Change Culture & HRM Steering & Leadership Conditions & Relations Reforms & Results Austria New Way of Working in PA Main focus on legal & work and organisational aspects Temporal flexibility (e.g. flexible working hours, working time on trust) Spatial flexibility (e.g. conventional telework, highly mobile work) and Functional flexibility (e.g. job rotation, project work, new forms of collaboration) The aim is to examine current trends in working time, working place and the organisation of work, to identify hindering and success factors and to collect best practice examples. Quality Management CAF Common Assessment Framework: Further development of the new version CAF 2020 Performace Management- Wirkungsorientierung Regulatory Impact Assessment Performance Informed Budgeting Impacts of Digitalisation on Performance Management Reporting and Visualisation of Performance Information Romania Competencies necessary for e- government Ethics, an integral part of the organizational culture Do EUPAN member states have specific competency frameworks for e-government? How to make ethical decisions and how ethical dilemmas are solved; How to establish rules of conduct In the context of tight budgets, how What is ethical conduct? do public administration institutions How to reflect ethical requirements attract, develop and retain people with such skills? in decision-making processes in public institutions What are the main challenges? What supporting tools public administrations use for encouraging and promoting individual ethical decisions Challenges in the use of electronic services in the public administration Research on the current situation and trends for the use and development of electronic services in the public administration; Examples of good practice Impact of strategic planning documents on the central public administration performance How can the effectiveness of strategic planning be measured, in terms of the extent to which it influences organizational performance? Strategic planning skills for PA Involvement of citizens in strategic planning process The elements of success for a good planning process To which extent or how institutional strategic planning improves the efficiency of public spending Finland New ways of working in PA Using robotics in internal service delivery in government e-learning/digital learning in government, Using artificial intelligence in HR Trust as bases for service innovations In horizontal cooperation in service delivery In the use of artificial intelligence and robotics in external customer service Quality Management CAF Common Assessment Framework: Finalizing and launching of the new version CAF 2020 Trust as bases for good governace Trust as a value Trust between different parts of the society as a resource for reforms especially in times when other resources are scarce. The elements of trust and how to streghten those elements by good governance. Trust as a two-way-street, both PA and citizens and leadership and personnel.

26 Thank you for your attention! Federal Ministry for the Civil Service and Sport DG III - Civil Service and Administrative Innovation Sabine Piska-Schmidt Tel: sabine.piska-schmidt@bmoeds.gv.at Thomas Pappenscheller Tel: thomas.pappenscheller@bmoeds.gv.at

27 Stefanie EUPAN Grüssl / BHÖ DG Meeting, Sofia 27