Work productively with colleagues and stakeholders

Transcription

1 Work productively with colleagues and stakeholders UV50809 M/600/9662 Learner name: VRQ Learner number:

2 VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy and Sport and Active Leisure sectors, with over 45 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DCELLS and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Assessor tracking table All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor name Assessor signature Assessors initials Assessor number (optional)

3 UV50809 Work productively with colleagues and stakeholders The aim of this unit is to enable you to monitor, review, maintain and improve working relationships with colleagues and stakeholders. You will learn how to provide information to colleagues and stakeholders, how to consult with these groups and how to inform decision making. You will also gain an understanding of conflicts of interest and how to identify the opportunities to improve working relationships. UV50809_v10

4 Level 5 Credit value 6 GLH 30 Observation(s) 0 External paper(s) 0

5 Work productively with colleagues and stakeholders Learning outcomes On completion of this unit you will: 1. Be able to provide colleagues and stakeholders with information 2. Be able to consult with colleagues and stakeholders in relation to decisions or activities 3. Understand the importance of fulfilling agreements and honouring commitments made to colleagues and stakeholders 4. Understand how to manage potential conflicts of interest 5. Understand how to be able to monitor working relationships 6. Be able to review and improve the effectiveness of working relationships Evidence requirements 1. Working environment There is no requirement for you to be observed/assessed in a work environment. 2. Teaching practice There is no requirement for you to undertake teaching practice. 3. Achieving assessment criteria There must be valid, authentic and sufficient evidence for all assessment criteria. Holistic assessment is encouraged and one piece of evidence may be used to meet the requirements of more than one assessment criterion. 4. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence. 5. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved. 6. External paper There is no external paper requirement for this unit. UV

6 Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies 4 UV50809

7 Knowledge Outcome 1 Be able to provide colleagues and stakeholders with information You can: Portfolio reference / Assessor initials* a. Identify information to be communicated to selected colleagues and stakeholders b. Adapt and present appropriate information in ways that promote understanding to colleagues or stakeholders *Assessor initials to be inserted if orally questioned. UV

8 Outcome 2 Be able to consult with colleagues and stakeholders in relation to decisions or activities You can: Portfolio reference / Assessor initials* a. Communicate with colleagues and stakeholders regarding any decisions or activities *Assessor initials to be inserted if orally questioned. 6 UV50809

9 Outcome 3 Understand the importance of fulfilling agreements and honouring commitments made to colleagues and stakeholders You can: Portfolio reference / Assessor initials* a. Examine the benefits of ensuring agreements made with colleagues and stakeholders are fulfilled b. Examine the negative impact on individuals and organisations of not fulfilling agreements made with colleagues and stakeholders *Assessor initials to be inserted if orally questioned. UV

10 Outcome 4 Understand how to manage potential conflicts of interest You can: Portfolio reference / Assessor initials* a. Explain how to identify and manage potential conflicts of interest *Assessor initials to be inserted if orally questioned. 8 UV50809

11 Outcome 5 Understand how to be able to monitor working relationships You can: Portfolio reference / Assessor initials* a. Explain the importance of monitoring changes in the working environment in relation to colleagues and stakeholders b. Explain how to monitor change in the working environment *Assessor initials to be inserted if orally questioned. UV

12 Outcome 6 Be able to review and improve the effectiveness of working relationships You can: Portfolio reference / Assessor initials* a. Analyse feedback on working relationships from colleagues and stakeholders b. Evaluate working relationships with colleagues and stakeholders in terms of continued use and effectiveness c. Identify and implement improvements to working relationships *Assessor initials to be inserted if orally questioned. 10 UV50809

13 Unit content This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content. Outcome 1: Be able to provide colleagues and stakeholders with information Information to be communicated to selected colleagues and stakeholders: Identify stakeholders (internal and external e.g. employees, colleagues, provider of finance, consumers, community and the environment, government, other organisations or groups), different perspectives of stakeholders based on roles, responsibilities, interests and concerns, identification of information requirements for each stakeholders group, written, verbal and non-verbal communication, inclusive language, selection of appropriate media to relay information to relevant audience (e.g. team meetings, notice boards, news sheets, publication, individual reviews). Adapt and present appropriate information in ways that promote understanding to colleagues or stakeholders: Appropriate means of communication (e.g. formal/informal, verbal, face to face, telephone, video conferencing, memos, , meetings, notice boards, letters, appraisal, newsletters, rumours (staged/ naturally occurring)). Identification of most appropriate method s for specific stakeholder group, written, verbal and nonverbal communication, inclusive language, visual representation of statistical information (e.g. pie charts, bar charts etc). Outcome 2: Be able to consult with colleagues and stakeholders in relation to decisions or activities Communicate with colleagues and stakeholders regarding decisions and/or activities: Appropriate means of communication (e.g. formal/informal, verbal, face to face, telephone, video conferencing, memos, , meetings, notice boards, letters, appraisal, newsletters, staged/naturally occurring), identification of the most appropriate method(s) for specific stakeholder group, written, verbal and non-verbal communication, inclusive language, identification of particular information required by each stakeholder group. UV

14 Outcome 3: Understand the importance of fulfilling agreements and honouring commitments made to colleagues and stakeholders Benefits of ensuring agreements made with colleagues and stakeholders are fulfilled: Business ethics, (e.g. dealing with customers, suppliers, distributers, competitors, treatment of employees, treatment of other stakeholder groups, effects on the natural environment, conduct in international operations), benefits (e.g. improve work planning, confidence in decision making/consultation, promoting trust, increased morale and commitment), examine the negative impact of not fulfilling agreements made with colleague and stakeholder, business ethics (e.g. behavior, negative impact, loss of trust, delays, changes in planning, reduction in morale/ confidence). Outcome 4: Understand how to manage potential conflicts of interest Potential conflicts of interest: Possible sources of conflict (e.g. differences in perception, limited resources, departmentalisation and specialisation, nature of work activities, role conflict, unequal treatment, violation of territory, organisational conflict-individual, attitudes, personality, personal needs, group, group norms, group skills, organisation, communications, authority structure, leadership style), strategies for managing conflict (e.g. clarification of goals and objectives, resource distribution, human resource management policies and practices, non-monetary rewards, development of interpersonal/group process skills, group activities, leadership and management, organisational processes), written, verbal and non-verbal communication, negotiation skills. 12 UV50809

15 Outcome 5: Understand how to be able to monitor working relationships The importance of monitoring changes in the working environment in relation to colleagues and stakeholders: Internal (micro) working environment, external (macro) working environment, maintaining levels of morale and confidence in organisation, ensuring achievement of organisational goals. How to monitor change in the working environment: Internal (micro) working environment, external (macro) working environment, methods to monitor the working environment (e.g. SWOT strengths, weaknesses, opportunities, threats, PEST political, economic, social, technology, PESTLE political, economic, social, technology, legal, environmental, STEPE social, technical, economic, political, ecological), feedback from a range of suitable sources (employees, colleagues, managers, stakeholders), qualitative and quantitative information. Outcome 6: Be able to review and improve the effectiveness of working relationships Analyse feedback on working relationships from colleagues and stakeholders: Use feedback from a range of suitable sources (e.g. employees, colleagues, and stakeholders), action planning, strengths and limitations of range of activities (e.g. communication flow, decision making, achievement of targets/ objectives, group process skills, group activities). Evaluate working relationships with colleagues and stakeholders in terms of continued use and effectiveness: Evaluation theory (e.g. Kirkpatrick), use of feedback from a range of suitable sources in micro/macro environment, comparison/ contrast between different areas where relationships working well/relationships not delivering expected targets. Identify and implement improvements of working relationships: Action planning, SMART targets (Specific, Measurable, Achievable, Realistic and Time- Based), written, verbal and non-verbal UV

16 Notes Use this area for making notes and drawing diagrams 14 UV50809