Site Manager and Area Manager East Grinstead Sports Club

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1 Job Description Job Title: Reporting to: Based at: Salary: Hours: Duty Manager Site Manager and Area Manager East Grinstead Sports Club 18,000 per annum 39 hours/week Background East Grinstead Sports Club Limited (the Charity), is a not for profit charity established to provide sporting facilities for the community of East Grinstead and the surrounding area. The Charity owns a multi-sport, fitness and social facility ( EGSC ), which is the home to over twenty sports clubs and organisations, and is used by locals and visitors of all ages, abilities and backgrounds. Several of the sports clubs based at EGSC have developed successfully teams competing up to national level with some individuals playing their sport at international level and in the case of hockey, achieving Olympic success. Through these successes, the Sports Clubs and Charity have developed linked to national sporting bodies, and have been involved in national and international events. The success at elite level is in parallel with a family oriented sports participation and development ethos which allows and encourages youngsters and adults of all abilities to develop and enjoy their sports to their own personal level of abilities. The sports clubs have about 1,000 youngsters playing their sports at EGSC with a similar number of adult sports club members. The Post in Context We have taken positive steps in developing our site management s approach to the customer s journey. Through investment in facilities, systems and processes we have experienced growth in participation but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities. As the first point of contact you will be critical in providing a first class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.

2 Job Purpose To actively manage and develop and motivate a team of operational staff. To be responsible for the day to day duty management and running of the leisure centre to the highest standard. To contribute to and understand the business and budgetary performance of the centre. To be a proactive member of the leisure centre team Key Relationships Staff Teams Centre Manager Senior Management Team Estates & Facilities Team Human Resources Department General Public External bodies as appropriate Main Duties To contribute to operating the Leisure Centre in a professional and business orientated manner, in accordance with the organizations aims and objectives, recognising the need to achieve all targets and other performance indicators set. To ensure that the highest level of customer service is being delivered at all times, by all team members recognizing and communicating its importance and relevance to the success of the organisation. To supervise centre staff on a day to day basis, ensuring performance potential is optimized and all work is carried out to the high standards set, and motivation and morale levels are high, utilizing Human Resource policies and procedures for consistent practice. Ensure that customer comments and complaints are handled professionally, with issues being referred as and when necessary, to the appropriate member of staff. To ensure customers are provided with a safe environment and that staff carry out their duties and comply with all safe systems of work, as defined in the Normal Operating Procedures (NOP s). All plant and machinery is to be operated according to NOP s. To act in the event of the emergency in accordance with Emergency Action Procedures, (EAP s), taking responsibility for the performance of staff and the outcome of the action. To actively assist the Manager in the implementation of marketing initiatives. To ensure the Centre is opened and closed down in accordance with procedures and secured at the end of the operating hours.

3 Management To undertake performance reviews for relevant team members on an annual basis ensuring feedback on performance is given regularly in line with the policy and procedures. Communicate effectively with your team on a timely basis ensuring robust systems exist so that staff feel informed and involved To have responsibility for risk management and health and safety in the workplace. General To fully participate in the performance review process and personal development planning. Undertake training as necessary in line with the development of the post and agreed with your line manager. Occasionally training or meetings are organized outside normal working hours. The post holder will be expected to attend whenever reasonably practicable. To achieve and demonstrate agreed standards of personal and professional development within agreed timescales. To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal job rotation and absence cover. We believe that our community vision starts with our staff and permeates through all our business, so we recognize the need to always protect the image and reputation of Freedom Leisure. It is therefore a condition of employment that all our employees uphold our beliefs by positively promoting and representing Freedom Leisure.

4 Person Specification PERSON SPECIFICATION DUTY MANAGER Disposition Experience Knowledge, Skills and Competencies Essential Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues To be able to work flexibly with a level of autonomy and decision making confidence. Able to think on your feet and respond to variable demands. Mobility to travel across sites Experience of problem solving, customer service and staff management. Experience in working in the Leisure Experience working in a Duty Management or Similar role Commercial awareness which translates into contributing to a successful and financially viable operation. A passion for the industry demonstrated through continuous professional development. General computer user skills Strong people management skills An understanding of identifying staff training & development requirements and identifying development opportunities. Good verbal and written communication skills Desirable An awareness of industry developments, new activities, trends and research.

5 Excellent time management skills Other To be flexible to the changing demands of the business. Able to react positively to changes in policy and development into new or improved areas of service activity. To be able to follow Wave Leisure Trust Policies and Procedures.