POSITION INFORMATION and POSITION DESCRIPTION. Position Title: EXECUTIVE MANAGER, FAMILY SERVICES

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1 POSITION INFORMATION and POSITION DESCRIPTION Position Title: EXECUTIVE MANAGER, FAMILY SERVICES POSITION INFORMATION Reporting to: Direct reports: Location: Pre-employment screening: Director Manager, Families & Communities Program - counselling & groupwork Managers (x 2), School, Student & Family Program - counselling in Catholic schools Manager, ParentsNext Program - support for parents re-entering the workforce Co-ordinator - School Chaplaincy Program Chaplain - Juvenile Justice Chaplaincy Service Based in Wollongong, servicing Illawarra, Shoalhaven, Macarthur & Southern Highlands National Criminal History Record Check Working with Children Check Australian Securities &Investments Commission (ASIC) Register of Disqualified Persons Australian Charities & Not for Profits Commission (ACNC) Responsible Persons Declaration Date prepared: 9 July 2018 POSITION PURPOSE This Executive Manager role is responsible for all aspects of service delivery for a range of programs in the area of Family Services. This includes a strong focus on leading staff and promoting the mission and values of CatholicCare through all aspects of the work. The role ensures that programs provide targeted support and make a difference to the lives of people and families who can have a variety of needs and circumstances. The position is expected to provide leadership in service planning, delivery and evaluation, through use of innovative and flexible approaches, and through promotion of and consistency with the practice framework. The position has overall responsibility for managing the human and financial resources for the programs to ensure greatest effectiveness and efficiency. The role leads the development of operational plans for Family Services and ensures the implementation of agreed plans and realisation of performance targets in all programs. The role will seek out and develop agreed partnerships with other organisations to facilitate service delivery. As a senior leader in the organisation, the role also contributes to the development and implementation of organisation strategic objectives. This includes working as part of the leadership team to drive change across the organisation. 1

2 POSITION DESCRIPTION STRATEGIC CORE REQUIREMENTS KEY Mission & Values Organisation & Sector Context Leadership & Teamwork Communication / Collaboration Client / Customer Service Understands and contributes to enacting the Mission of the organisation and the application of CatholicCare's values. Understands and articulates the application of Catholic identity and Catholic social teaching to the work of the organisational and the services provided. Models expected behaviours in delivering the Mission and in exercising executive leadership. Extensive understanding of the social services sector and approaches to building social and emotional wellbeing. Has and applies knowledge of current sector practices and the reform agenda. Has extensive understanding of and contributes to settling the vision, Mission, values, framework for practice, and strategic directions under which the organisation operates. Has an appreciation for and sound understanding of the mission and objectives of other relevant organisations. A broad understanding of the roles and relationships of related external agencies and organisations both government and private, local and national. Communicates the vision, purpose and desired culture of the organisation to guide staff. Anticipates and communicates change. Builds teams and develops staff to meet the emerging organisational needs. May lead a sizeable team of professional staff covering a diverse range of programs/projects. Also leads technical/administrative staff. Abel to coordinate internal/external resources to achieve organisational objectives and rives the direction and standard of work. Is responsible for the short to medium term (1-2 years) implementation of strategic solutions. Initiates programs/projects and ensures they are properly integrated and meet target delivery agreements. Communicates persuasively at all levels with staff, volunteers, clients and customers, and related stakeholders/groups and organisations both within and outside the organisation. Works with relevant parties/bodies to manage relationships constructively and consistently, exercising mature judgement to achieve balanced outcomes. Well-developed writing skills, understands multiple audiences and communicates relevantly. Able to present to a wide range of audiences. Extensive network of contacts across all relevant issues. Meets expectations in contributing to senior management team performance and effectiveness, including sharing knowledge, collaborating on and contributing to cross-organisational goals. Responds positively to and incorporates feedback on own performance. Extensive understanding of the needs and expectations of clients and customers and the relevant key customer relationships. Understands the practice framework, what needs to be delivered and how, managing expectations to effectively utilise available resources. Demonstrates commitment to client and customer service philosophy focussed on making a difference for clients. Implements and encourages use of outcomes measures and results, and models in own behaviour. Resolves complex and sensitive issues, is the escalation point for key relationship issues within the scope of the program/project. 2

3 KEY Stakeholder Relationships Business Principles & Practice Quality Improvement & Innovation Professional Learning Understands stakeholders/groups and related organisations in the community. Has an appropriate and extensive network. Influences and engages with relevant stakeholders and supporters. Ensures the building and maintaining of positive relationships within the community and organisation image. Understands the more strategic stakeholder relationships and the importance of these. Establishes appropriate plans, processes and systems based on sound business principles and practices. Leads program/project achievement against agreed quality, efficiency, and effectiveness performance criteria. Promotes performance and results measures. Assumes responsibility for the efficient and effective utilisation of resources on major programs. Accountable for achieving objectives on time and within budget. Negotiates and/or approves the allocation of resources. Contributes to business planning and business review processes. Applies innovative and evidence-informed strategic thinking to business plans and/or operational problems and opportunities. Defines issues/problems/opportunities, unravels complexity, challenges the status quo and explore alternatives. Ensures the strategic and practice compatibility of solutions. Plays a key role in developing and applying the practice framework. Establishes team processes and environments to encourage innovative work. Set continuous improvement and quality goals over a 1-2 year timeframe. Coordinates and/or monitors implementation of plans for multi area program/projects in pursuit of service, quality and business outcomes. Extensive sector level understanding. Relates strategic issues to sector understanding. Postgraduate training in management. Personal professional credibility beyond the organisation. Undertakes regular professional development. FUNCTIONAL REQUIREMENTS KEY Strategic and Operational Planning Risk Develops strategic and operational plans for organisation or for a significant function within the organisation. Plans are aligned with the organisation's mission and direction and are linked to annual operating/budget plans and cycles. Opportunities for attracting clients and achieving growth are tested and built into approved plans. Provides input into contingency planning. Works collaboratively with other managers and relevant staff in the planning process. Ensures plans provide the framework within which the organisation/function must operate including the service, financial and community context. Balances risks and the compatibility of solutions with legislation, financial and other organisational constraints. Understands and determines the impact of decisions on the function or organisation and other parties, utilising a developed knowledge of the organisation and sector context. Has a developed knowledge of relevant business and commercial approaches to risk. Understands the tension between 3

4 KEY Contract People Finance/ Resource financial and social purposes. Actively assesses risks to clients and staff and establishes risk controls in areas. Conducts periodic review of activities to ensure compliance with legislation, accreditation requirements, and risk objectives. Communicates the impact of identified risks and recommends corrective action. Acts to address breaches or recovery requirements. Ensures managers safeguard clients and staff and operate within the organisation's risk framework and internal policies and procedural guidelines. Ensures all reporting requirements are met and operational controls are in place to enable review of ongoing contract performance. Is able to interpret and identify issues in contracts and escalate appropriately. Consults on when to seek external legal advice on contract provisions, providing relevant program and business information. Establishes policies and systems to enable effective contract management. Ensures operational managers and key staff can read, understand and interpret relevant contracts. For a diverse range of programs/projects or functional area, ensures people management activities are consistent with organisation values, policy and annual plans. Ensure recruitment, performance management, professional supervision and learning and development processes are in place and reflect team and organisation priorities. Build teams capacity and motivates team members. Provides regular feedback. Recognises and rewards performance. Ensures team members are developed. Ensures the early resolution of staff conflict and grievances. Meets organisation human resources policy, procedural and reporting requirements. Understands the totality of projects or programs/services undertaken within the organisation. Monitors the outcomes and cost effectiveness of similar projects or programs/services undertaken by other organisations. Negotiates and/or approves the allocation of resources. Assumes responsibility for the efficient and effective utilisation of funds and resources on major programs. Accountable for achieving objectives on time and within budget. SELECTION CRITERIA Essential Knowledge Degree level qualifications in behavioural sciences, social sciences, education, management or related discipline. Either: o Post bachelor degree qualification e.g. Masters Degree, Post Graduate Certificate with minimum 3 years high, strategic level experience o Bachelor degree with minimum 5 years high, strategic level experience Thorough understanding of challenges affecting the delivery of high quality programs in the not-for-profit social services sector 4

5 Skills Highly developed critical thinking and analytical skills Proven ability to implement innovative service improvements especially in relation to growth Comprehensive project management skills and ability to lead agency wide project teams. Demonstrated success in managing staff and leading the achievement of high performance culture and the delivery of quality outcomes for clients. Sound financial management skills to ensure effective and efficient use of resources. Ability to assess and achieve compliance with relevant legislation, standards and codes of practice in Family Services Sound IT skills to support efficient business operations Superior oral and written communication Current unencumbered driver's licence. Willingness and ability to drive across the Wollongong Diocese and to travel to other locations as required. Behaviour Confidence in negotiating with and influencing strategically significant stakeholders at the most senior levels. Sound understanding of the mission, vision and values of CatholicCare and commitment to leading staff & being a role model in applying the mission and values to all aspects of service provision and in the workplace. Openness to feedback and commitment to continuous learning and development. Desirable Understanding of CatholicCare s Family Services programs 5