Strategic Plan

Transcription

1 Strategic Plan

2 Introduction This strategic plan guides the Board and the staff of Relationships Australia Canberra & Region in our work so that we continue to become the organisation we aspire to, we are clear about how we achieve our goals, and we define the culture we are nurturing. It has been developed by the RACR Board and staff, it has been informed by community consultations, and it is supported by an annual business plan. Relationships are our most precious assets and they are not always easy

3 The values that guide our work We champion the Universal Declaration of Human Rights. Our services are based in principles of fairness and equity. We respect and care about the people who come to us. We are sensitive and responsive to people s needs. We act with integrity and honesty in our professional practice, in our management and teamwork and in our work with others in the community. We are passionate and courageous in our ideas and actions. We pursue excellence and innovation in service delivery. We work in partnership and collaboration with people, families and community.

4 Our vision Communities where all people have safe, healthy and respectful relationships. Our purpose To be a leading provider of relationships support services, counselling, mediation, groupwork and case coordination, working with people to have safe, healthy and respectful relationships. What we do Relationships are our most precious assets, and relationships can be tough. We are passionate about delivering practical outcomes for individuals, couples, families, young people, children and communities. Over the coming three years we will also focus on achieving outcomes for young people, people from Aboriginal and Torres Strait Islander communities, people from culturally and linguistically diverse communities, and for people living in regional and rural communities surrounding the ACT and in southern and south western NSW. We are passionate about delivering practical outcomes for the people who seek our help

5 Our services Relationships Australia Canberra & Region is a member of the national Relationships Australia federation that provides relationship support services from over 200 centres across Australia. Our services and programs are delivered in the ACT, southern and south western NSW. Our services include: Individual, couple and family counselling Family therapy Mediation and family dispute resolution services Family Referral services Dhunlung Yarra Aboriginal and Torres Strait Islander Service Royal Commission support services Forced Adoption Support Services Find & Connect support services Children s Contact services Relationship education programs Family violence and anger management programs Gambling Counselling Support Service ACT Coronial Counselling Service Rural and regional outreach counselling and support Employee Assistance programs Professional training and supervision services.

6 Our strategic goals and outcomes The following strategic directions and priorities will guide the Relationships Australia Canberra & Region Board, management and staff team in service development, resource allocation and in making commitments to new projects over the coming three years. 1. Deliver outstanding services to our communities We will be a leading provider of relationship counselling, mediation and groupwork services in our regions. We will continually improve our systems, infrastructure and resources to support staff in delivering high quality, evidence based and responsive services. 2. Deliver targeted services that meet the needs of our communities We will continue to develop services identified by the communities we serve, particularly for those who are most in need, including young people, people from Aboriginal and Torres Strait Islander communities, people from culturally and linguistically diverse communities, and people living in regional and rural communities.

7 3. Relationship development informs every aspect of our work We will always strive for strong connections with clients, community partners, and government. We will include clients, staff community input into our service planning. We will work with our community partners towards a vision of a cohesive dynamic community. We will work to enhance safe, healthy and respectful relationships between couples, families and in communities. We will work to achieve safe and respectful separations for families where necessary. 4. We will be the provider of choice for Government We will maintain, and increase our government funding by ensuring that we are the very best at tendering for, securing, anticipating and influencing the direction of government funding. 5. We will have an efficient, and growing business Our infrastructure will support the needs of our service delivery teams. We will achieve an annual surplus that allows us to invest in client services, staff needs and development, research, ICT and human resource development

8 Get in touch to see what we're doing in your area racr.relationships.org.au