Job Profile. Senior BTO Coordinator (PMO) Director, Continuous Improvement & Change Program. Reports to

Transcription

1 Job Profile Job Title Reports to Senior BTO Coordinator (PMO) Director, Continuous Improvement & Change Program Accountability As a member of the corporate Breakthrough Office (BTO), the incumbent will play a key role in ensuring the efficient execution of Velan s managed initiatives program while raising organizational execution discipline and overall process awareness. The Senior BTO Coordinator is able to lead initiatives and also support initiative leaders at various stages of their project lifecycles through direct assistance and coaching to transfer knowledge and develop autonomy. The Senior BTO Coordinator acts as a process facilitator to assist process owners and managers map their processes in the Business Process Management System (BPMS). The Senior BTO Coordinator also contributes to the development of tools, systems, and processes in support of effectively managing the CI & Change Program. Key Responsibilities Provides counsel and advice on properly completing idea proposals and initiative charters, such as definition, benefits, scope, objectives, critical success factors, constraints, risks, key performance indicators, stakeholders, etc. For selected approved initiatives, assists in the development of workable plans, resource allocation, work breakdown structures, project timelines, milestones, and deliverables. Provides assistance in the execution of initiatives such as; preparing and conducting the kickoff meeting, risk management, maintaining the schedule, tracking progress, follow-up, producing and presenting progress reports, conducting review meetings and team meetings. Leads initiatives of a project management nature, when required. For completed initiatives, provides counsel and advice on preparing final reports and conducting post mortems. Facilitates process mapping exercises Adheres to and adopts established project management methodologies by keeping abreast of best practices. Adapts and incorporates best practices into Velan s body of knowledge by developing Playbook content.

2 Advises on software for project governance, management and tracking, and BPMS and teaches others on their use. Provides training and coaching on project management and process mapping skills and tools, as required. Develops tools, templates and processes intended to standardize and facilitate project and program management practices within the organization. Helps establish, monitor and maintain the BTO program initiatives portfolio and BSC KPIs. May also provide expertise on change management and the application of continuous improvement tools. Performs any other duties as assigned by the Director, Continuous Improvement & Change Program. Scope North America Education University degree, with a preference for Industrial Engineering or Operations Management or the equivalent experience in managing cross-functional projects Project Management Institute certification (PMP) Relevant Work Experience 3-5 years relevant experience in project management, preferably in a lean manufacturing environment Proficiency level Knowledge Knowledge of Project Management Basic Knowledge of MS Project Advanced MS Excel, PowerPoint, Outlook Advanced BPMS Asset MS Project Online Asset MS Access Asset SharePoint Online Asset Knowledge of Change Management (ADKAR model) Asset Knowledge of lean principles and practices Asset Skills Fluently bilingual - written and oral, English and French

3 Able to conduct effective meetings Communicates effectively both verbally and in writing in both French and English Able to work under pressure and with little supervision Able to develop tools and templates to simplify tasks Strong problem identification and problem resolution skills Strong analytical skills Execution discipline Able to develop and maintain lasting relationships with stakeholders Flexibility to adjust to shifting priorities and deadlines Able to coach others Core Competencies Drive for results Takes actions to meet and exceed goals and expectations; is bottomline oriented; strives for continuous improvement to make products, services, and work practices more efficient and effective; steadfastly pushes self for results. Teamwork & Cooperation Is willing and able to work cooperatively and supportively with colleagues; develops positive and open relationships with team members to solve problems and achieve business goals. Flexibility & Change Is able to adapt and respond positively to a variety of situations and people to meet changing priorities; adapts to new ways of working to deliver the desired results. Continuous Learning Is able to learn quickly when facing new problems; is a relentless and versatile learner; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks; quickly grasps the essence of complex situations. Customer Focus Is dedicated to meeting the needs and expectations of internal and/or external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

4 Enabling Competencies Reliability Will stand up for what he/she believes; doesn t shy away from personal responsibility; can be counted on when times are tough; looks forward to taking charge of a problem or issue; is comfortable working alone on a tough assignment. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Managing and measuring Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results appropriately; delivers timely and objective feedback on accomplishments. Perseverance Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Self-control Is cool under pressure; does not become cynical, moody, or hostile when times are tough; is considered mature; can be counted on to hold things together during tough times; can manage personal stress; is not knocked off balance by the unexpected; doesn t show frustration when resisted or blocked; is a settling influence in a crisis situation. Interpersonal relationships Relates well to all kinds of people at any levels (up, down, and sideways) inside and outside the company; builds appropriate rapport; listens well; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably. Adaptability Is flexible and adaptable; can act in ways that seem contradictory; can be tough and compassionate, empathic and objective; can lead and follow; can be an individual contributor and a team player; can

5 be self-confident and appropriately humble; seen as balanced despite the conflicting demands of the situation. Performance Measures Timely completion of initiatives portfolio and realization of expected results Developed autonomy of initiative leadership Number of coaching successes in which an individual has applied a new skill Number of content additions to the Playbook Working Conditions Office work environment Occasional travel may be required Autonomy PLEASE SUBMIT YOUR JOB APPLICATION TO THE FOLLOWING ADDRESS: francois.levac@velan.com