23 & 24 November 2015 Melia Hotel Kuala Lumpur

Transcription

1 TPLC Training Professionals Sdn Bhd Public Training Program 23 & 24 November 2015 Melia Hotel Kuala Lumpur Emotional intelligence (EI) in the workplace is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have a stand-out advantage in any organization. In this Emotional Intelligence Training Course, employees shall acquire useful skills and enthusiasm to develop good relationships among co-workers/bosses/clients, alleviate stress and boost productivity. This course can help you attain more success in your business career and personal goals.

2 Introduction Individual relationships create the workplace climate. In turn, this climate shapes the ways employees and customers relate to each other and the organizations. The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing our emotions and ultimately relate to each other effectively is defined as Emotional Intelligence (EQ). Various published studies have revealed that poor EQ resulted in multimillion dollar lost to worldwide business organizations. EQ is the ability to access, manage and make use of your feelings. This ability can be more important personal and team success in an organization than intelligence and technical skill. This course will build your capability to develop your EQ. You will gain in-depth understanding of EQ as you identify new tools to apply immediately to enhance your personal and professional life. Objectives At the end of this course participants will be able to: Define EQ Measure their level of EQ based on established EQ Test Determine why EQ is critical for organization and personal success Explain how EQ could increase organizations productivity and competitiveness Explain application of EQ to personal and professional life Identify specific action to increase EQ for self, work, family and community growth which will facilitate: a. To understand the concept the concept of awareness of self and others. b. Achievement of better level of competitiveness. c. Overall enhanced productivity. d. Enhanced self-confidence and self-empowerment. e. Positive interactions by building rapport, trust and credibility. f. Increased success & reduce stress on the job. g. Successful business relationship. Methodology Highly interactive workshop with lecture, group discussion, training games and case study based on your organization s statement of needs. Who Should Attend Managers, Executives, Team Leaders, Supervisors of Human Resources and Front-Line employees. Why this course is important? This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work. Enhancing EQ at Work will help anyone learn how to build better interpersonal relationships including front-line employees, supervisors, executives and managers. Increase your EQ and the result will be more positive and constructive relationships and a more satisfying and productive life.

3 Course Module There are 12 modules is this course. Below is an outline of what each module covers: Module 1: EQ and IQ Definition How to measure it? Module 2: How Emotions Work? Test- Recognizing your emotions. Test- Recognizing other s emotion. Analysis of test results and action plan for self-improvement Module 3: How EQ Influence your Motivation? Understanding the causes of emotion- self report test. Understanding the consequences of emotion- self report test Analysis of test results and action plan for improvement. Module 4: EQ s Influence on Effective Decision Making Case study on implication of poor EQ on decision making. Module 5: Why EQ is Critical for Your Personal and Team Success Discussion questions. Module 6: EQ- The Secret towards Productivity and Competitiveness Review of report on EQ s implication towards organizational productivity. Organizational action plan Module 7: Why EQ is Critical for Your Personal and Team Success Discussion questions. Module 8: EQ- The Secret towards Productivity and Competitiveness Review of report on EQ s implication towards organizational productivity. Organizational action plan Module 9: Application of EQ for Your Personal and Professional Life Module 10: How to Increase your EQ for Personal, Work, Family and Community Growth Module 11: Emotion at the Workplace, Metabolism, Stress Factors and Systems Key lesson and self-improvement plan Module 12 : Personal Action Plan

4 Trainer Profile: Major (R) Dr Prebagaran PhD, PMP, PMI-RMP, MSc, BSc Ed (Hons), Dip Phy Ed, Dip ALC, CT (USA) Dr. J.Prebagaran has 25 years of working experience in management of various government and private organization. He served as Training Analysis & Design officer at Royal Malaysian Navy Training Center in Lumut, Perak. He was awarded as Malaysian Armed Forces Best Student Education Officer in He has served as a facilitator for major MNC, SME and government agencies in the field of management, safety, quality and training. Dr. J.Prebagaran is a Certified Project Management Professional (PMP) and Project Risk Management Professional (RMP) by Project Management Institute (USA). He was a member of multi billion international ship building project management team. He was project manager for analysis, design and implementation of ship crew operation and maintenance team training for this ship building project. He is Accredited Competency Professional by Institute of Leadership & Management (UK). He has a hands-on experience in conducting CBI. Dr. J.Prebagaran is Certified Trainer of 7 Habits of Highly Effective People. He is also a Certified Competency Assessor of UK He is an Advanced TQM facilitator, ISO 9001:2000 QMS Lead Auditor and competent trainer for ISO He is graduate in BSc (Chemistry),MSc (Emergency Planning & Response ), PhD ( Engineering Business Management). He has conducted Training Analysis and Design Course for Certification Program by Chartered Institute of Training & Development (UK) managed by SMR Resources (M). Dr J.Prebagaran is currently the CEO of SMC Professional Learning & Development Center and Associate Consultant of USAINS Holdings (commercial arm of USM). Dr J. Prebagaran has conducted various safety, leadership and management development training programs for government, multinational organizations and international clients. Among the prominent satisfied clients from his training program are Agilent Technologies, PETRONAS University, PT REA, Indonesia (A public listed company in UK), Matsushita and MISC (Malaysian International Shipping Corporation). He is a part time lecturer of UTM Executive Masters in Occupational Safety and Health. He has proven experience in design and delivering of leadership and management development program for major international organizations like MISC, Sony, Flextronics, Western Digital and Agilent Technologies. He has also conducted various training programs in management and leadership development in Thailand, Indonesia, UAE, Oman and Ghana. He has attended training programs in USA, Germany and UK. Dr J.Prebagaran has presented paper in national and international seminars in the field of Safety, Quality and Management. He is a strong advocate of lifelong learning. His research interest is in safety culture, management development and technology management. His class will be full of energy and fun.

5 Program Schedule 8.30am 9.00am 10.30am 10.45am 12.45pm 1.45pm 3.15pm 3.30pm 5.00pm Registration & Welcome Coffee & Tea Program Starts Tea/Coffee Break with cookies Buffet Lunch Tea/Coffee Break with cookies Program Ends Certification At the end of the 2-day workshop, each participant will receive a competency Certificate of Attendance from TPLC Training Professionals Sdn Bhd. Investment Fees Normal Fee : RM1, 650 per pax Early Bird Fee : RM1, 450 per pax. Sign Up before 9 th November 2015 Group Discount : RM1, 350 per pax (3 pax & above) Fees includes course manuals, hand-outs, certificate and the trainer. The client is expected to provide 2 teabreaks and 1 buffet lunch for each day of training. Registration There are 2 methods to register for this training: 1. Kindly log into our website to download Registration Form and fill up all the particulars. Please fax back to Contact Ms.Pooja at and request for Registration Form. We ll send via and fill up all the particulars. Scan and back to us at pooja@tplctraining.com.my TPLC Training Professionals Sdn Bhd is PSMB approved training provider. Our entire program is claimable under SBL Scheme. We also cater In-House HR program as well as other programs include Team Building. If you need us to send the In-House proposal please do not hesitate to contact us via or phone. We designed the program based on your objectives. Log on to our website to get further detail at We Are an Approved Training Provider under SBL Scheme with Pembangunan Sumber Manusia Berhad (PSMB/HRDF) Enquiries please contact: TPLC Training Professionals Sdn Bhd No. 30, 1 st Floor, Lorong Tiara 1B, Bandar Baru Klang, Klang Tel: Mobile: Fax: Contact: Mr. Ram (Training Manager) ram@tplctraining.com.my