Job Description. Deputy Services Manager & Quality Lead hours per week. Salary CGL Points 42-46

Transcription

1 Job Description Job Title Location Hours Deputy Services Manager & Quality Lead Gloucestershire 37.5 hours per week Salary CGL Points Reports to Purpose of Job Services Manager The Deputy Services Manager will assist the Services Manager to lead the delivery and development of all CGL services and projects in Gloucestershire and manage all service leads in your designated area informing service delivery ensuring that the highest standard of practices are delivered according to CGL policy: NICE & CQC Guidance and Frameworks. The post holder will deliver accessible, high quality and comprehensive services that promote recovery, resilience, and self-determination. Gloucestershire services will support people in a recovery oriented system of care; the services will be user-focused and aspirational in its work with service users to realise their identified goals including the attainment of the highest quality of life possible, social reintegration and sustained recovery from problematic substance use The remit of the post is to create an outcome focussed culture. The post holder will need to be able to provide a constant stimulus for improving services and be a role model that people in the organisation respect. In addition the post holder will be expected to create and facilitate a learning culture for all that consciously engages with diversity. The post holder will ensure high quality services are delivered consistently that adhere to best practice guidelines. The post holder will be responsible for addressing performance issues to ensure that contractual output targets are achieved. The post holder be required to ensure that client data is recorded accurately and produce reports in a timely manner in order that services meets contractual, administrative and financial requirements. There is an expectation that the Deputy Services Manager will provide a degree of flexibility and contribute to the wider strategic aims and on-going development of CGL services. The post-holder will be expected to take responsibility for personal development and participate in regular supervision and appraisal. The post-holder will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This may include evening and weekend working.

2 Key Activities: Provide line management, supervision and leadership to the Gloucestershire workforce. Ensure that the services meet the contractual and performance requirements as required by Commissioners; PHE and CGL Senior Management. To incorporate the clinical and psychosocial governance across services ensuring interventions are periodically reviewed and audited to include the ongoing review of management practises of dispensing mechanisms and operational procedures and processes. To work in collaboration with Gloucestershire Service Manager. Ensure all programmes and interventions are managed, delivered and developed to meet required standard s and service user needs. Support senior staff to make appropriate decisions regarding risk management and public safety. Work in close partnership with other relevant health, social care and Criminal justice agencies. Maintain excellent communication with local commissioning bodies and key personnel Represent CGL in a range of local and regional forums. Ensure that project s recording and statistical systems collate data and that all administration, case recording and written reports, are maintained to high standards. Ensure projects are run within allocated budgets. Ensure that constructive relationships are maintained with relevant partners, service user representative groups and neighbours. To ensure the service is integrated within local plans Ensure that the governance structures are constantly focused on promoting healthier lives, wellbeing and active citizenship. Work closely with the management team to align the Quality Improvement Tool (QIT) the purpose of QIT is to measure the standard of services, to inform improvement plans in order to enhance the service user and workforce experience and to bring the best outcomes achievable. QIT will ensure we identify strengths and development areas, plan and undertake work to make improvements and monitor the progress made. Analyse the data received through incident reporting including trends and patterns as well as relevant learning at project, regional and organisational levels. Create knowledge sharing platforms to ensure that all relevant services are capturing and utilising learning across the broader organisation. Evaluate the impact of actions that have been implemented with the intention of reducing harm and premature death. Provide effective coaching to staff members identifying and encouraging areas of strength, skill and opportunities within a quality framework. To ensure effective case management and coordination covering areas of risk with a particular focus on safeguarding children and adults, problematic behaviour, housing, social and family functioning, employability, psychological and physical health

3 To promote service user and significant others involvement including members of the local community, partner services and families through robust governance structures. To contribute to organisational development and be part of the CGL management team in the region. Contribute to the sharing of good practice, learning and development of other appropriate neighbouring services in partnership with key posts within such services. Identify and nurture new Partnerships to support improved Public Health outcomes Broker and develop partnership relationships to make full use of existing community assets for service user benefits. Lead on communication of the service; both internally and externally across partnerships and the community with support from the management team and support roles. Ensure all supervisions, appraisals and staff development and support needs are met. To promote and publicise the service and continue to develop referral and access opportunities so that the service maintains and increases its client base. To ensure that Equality of Opportunity policies and anti-discriminatory practice are adhered to and fully implemented at all times and that all practice positively promotes CGL s commitment to valuing diversity. To ensure that all staff members understand and abide by relevant legislation, statutory policy and CGL policies and procedures. To ensure the culture and service delivery change process is monitored and evidenced in line with service specifications To ensure the effective use of resources across the service To ensure compliance within the staff group of relevant organisational policies and procedures To ensure compliance within the staff group of national good practice guidelines, including NICE and CQC General terms of reference: In carrying out the above duties the post holder will: Work flexibly across operational sites as required Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision. Seek to improve personal performance, contribution, knowledge and skills. Participate in appraisal, training and supervision processes. Keep abreast of developments in services, legislation and practice relevant to the relevant client group. Ensure the implementation of the all CGL policies. Contribute to maintaining safe systems of work and a safe environment. Undertake other duties appropriate to the grade of the post

4 Person Specification Essential criteria: Considerable experience of working at a management level within substance misuse services with a clear understanding of the need for and ability to deliver quality and effective services A demonstrable understanding of performance management frameworks, effective governance and quality management. Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Prison provision. Experience of managing project development and leading a service operation Experience of working within contracts, service agreements and service delivery systems Experience of staff supervision Excellent leadership and Change Management skills Experience of working with data collection systems Experience that demonstrates administrative and financial management skills Possess, or be willing to work towards a recognised qualification in Management & Leadership. Understanding of the quality and compliance requirements of services registered with the Care Quality Commission Experience of auditing and developing Service Improvement Plans Substantial experience of delivering recognised interventions for people with complex needs Experience of implementing project and organisational risk assessment and risk management plans. Well-developed communication skills with the ability to influence and persuade key personnel to improve practice and quality Experience of and a commitment to, working positively in partnership with a range of statutory and voluntary agencies. Meeting demanding targets and deadlines within financial constraints And the ability to: Communicate confidently and effectively, verbally and in writing. Respond flexibly to the demands of the post. Work as a member of a team. Show a capacity to work alone and the ability to keep calm under pressure.

5 Understand and have a commitment to the principles of equal opportunity and diversity. Employ a professional, empathetic and non-judgmental attitude towards service users. Show commitment to facilitating positive outcomes for service users Desirable criteria: Access to own transport Knowledge of local services and geography Relevant Management and Leadership qualification This post is subject to a DBS check at an enhanced level. Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation