Lead Data & Systems Development Manager. Lead Data & Systems Development Manager. Fundraising and Communications. UK Headquarters

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1 Role Profile Job Title Lead Data & Systems Development Manager Role Profile Title Lead Data & Systems Development Manager Department Fundraising and Communications Location UK Headquarters Reports to Head of Supporter Data Management Unit Direct Reports (including Volunteers) Data & Systems Support Manager Data Engineers UAT & Training Executive Record Correction Executive Starting Salary Range 25,463 to 28, This role currently attracts a market supplement. Closing Date 28 July 2017 Interview Date To be confirmed Job Purpose Lead the delivery of data & systems development services and new capabilities tailored to business requirements, ensuring the quality, legislative compliance and accessibility of our supporter data Key Result Areas Accountable for the management & development of SDMU s data and systems portfolio, and its alignment with business needs, so that our suite of services is highly effective in supporting delivery of business objectives & the varying needs of all user groups. Accountable for the design and implementation of the quality assurance processes that will deliver excellent services to our supporters whilst maintaining the highest quality across all data sources. Responsible for our compliance with all legislation, licensing & charity regulation relevant to our supporter data holdings and use, so that RSPB is fully compliant and protected against data related legal & reputational risk. Responsible for ensuring that business change projects needing services from SDMU get the right skills and resources from the unit to enable the projects and programmes to succeed.

2 As a Data Steward for the organisation, this role is responsible for ensuring best practice for managing data is developed, implemented and adhered to across the organisation and by all external data suppliers, to mitigate against data related risk and provide excellent customer service to our supporters. Responsible for ensuring problems and incidents within the data management and service delivery functions are resolved appropriately to provide the best customer care and enable projects to fulfil their objectives Responsible for provision and accuracy of the fundraising data which supports the RSPB s monthly and annual reporting cycle, to ensure our performance, forecasting, Saving Nature Scorecard outcomes and external audit requirements can be fulfilled and assessed within required timescales. Responsible for the accuracy, timeliness and integrity of our processing for all critical financial outputs such as our monthly Direct Debit claim, to ensure the continued flow of funds into the organisation from our largest individual income stream. Responsible for the creation and management of the tools to identify if, when and to what level a data breach has occurred in order to fulfil our legal obligations and also our commitment to our supporters to protect the data they have shared with us. Responsible for monitoring & researching the development of new systems and tools within the external data industry and advise how these could be utilised to enhance our Supporter experience. Key Contacts and Working Relationships Internal External Information Systems to jointly resolve data related system issues and implement new programmes of work and system upgrades and maintenance. Corporate & Legal Services to advise, discuss and agree response to data related risk issues Programme & project managers to understand their data requirements; identify solutions to their data needs and to ensure development work is delivered within project timescales. F&C delivery managers to escalate & resolve data related issues from their campaigns or work programmes. Other Data Stewards to effect an enterprise approach to the management, policies and practices surrounding data at the RSPB Digital Production and IT colleagues to collaborate on development of the RSPB website to ensure data requirements are incorporated into fundamental design. Any internal staff requiring expert advice, training or help to resolve supporter data related queries or problems. All external data capture suppliers, to advise on our data formatting requirements, audit their data security compliance, set up new campaigns requiring data import and monitor ongoing performance. Auditors and external regulators, to provide data and information on our data handling protocols, in order to meet any requirements they may make of us e.g. The Gambling Commission, HMRC, ICO etc. Third party system suppliers that support or develop tools to aid our data infrastructure, to integrate their systems, negotiate developments, contract renewals and manage upgrades. Equivalent data specialists in other charities to share best practise and technical expertise in relation to databases and CRM solutions. Commercial software &CRM suppliers to understand the new technologies that are available and how these could be integrated with our data systems Financial Responsibility

3 This role has sign off authority for expenditure through, for example purchase orders. Essential qualifications 1. Degree in data-related specialism, or equivalent experience Essential knowledge 2. Expert knowledge of the principles of data management, batch data processing, scheduling, testing and quality assurance techniques 3. Expert knowledge of all data related legislation, in terms of data protection, HMRC Gift Aid regulation, Direct Debit and PCI compliance 4. Expert knowledge of database and information management software (e.g. SQL Server or Microsoft SharePoint) and database languages (e.g. SQL). 5. Expert knowledge of Microsoft Office products, especially Excel, SharePoint and Word. 6. Good understanding of project management frameworks and techniques and of a range of development methodologies. Essential skills 7. The ability to manage a team 8. Excellent attention to detail and clear, methodical approach to problem solving 9. The ability to evaluate and communicate clear, logical solutions to data processing and information management problems 10. Able to build and maintain strong working relationships with both internal and external contacts. 11. Self motivated, innovative and able to take the initiative 12. The ability and desire to provide a high level of customer care. 13. Strong organisational skills 14. Excellent time management, planning, effectiveness and productivity skills 15. Able to devise and write Sequel scripts to analyse and correct data issues 16. Able to communicate complex technical issues in a simple way to non technical users 17. Patient, empathetic, helpful approach to working with new or less well informed colleagues Essential experience 18. Extensive experience of managing complex data processing systems within a large organisation 19. Experience of managing projects and project teams 20. Proven experience of leading a data processing unit in a technical support role 21. Experience of prioritising between reactive and planned work 22. Experience of managing working relationships with external suppliers Desirable qualifications, knowledge, skills and experience 23. Good understanding of the RSPB s supporter data processes 24. Experience of acting in the role of Data Steward for an organisation 25. Experience of working with Advanced Business Solutions Care NG, Salesforce, Run My Jobs, & BizTalk or equivalent CRM and job scheduling software. 26. Knowledge of agile development methods such as SCRUM.

4 How we expect you to work The RSPB has seven key competencies that are important to our organisation s success. We expect all employees to demonstrate these competencies in everything that they do. The heading descriptors of the seven competencies are: Direction: You ensure you have a clear direction and sense of common purpose that guides what you do and how you approach your work. Energy: You bring energy and urgency to the RSPB to motivate people to do the best they can. Capability: You build your own and other people s capabilities, directly and indirectly. Relationships: You communicate effectively and build productive internal and external relationships. Change: You support continuous improvement and change and constantly look for way to do things better. Advocacy: You act as an advocate for the RSPB. Performance: You get things done, achieve ambitious goals and the RSPB s aims. In line with these competencies, the following behaviours are essential upon appointment to this particular role and will need to be part of what you do for you to add value to the RSPB: Communicates a vision/strategy for the department Defines clear expectations for standards of behaviour and performance across the organisation Creates energy in the people around them Adopts a proactive approach to developing people for future roles Maintains positive relationships with partners Listens to other people s ideas and suggestions Champions change across the RSPB Willingly shares knowledge and resources with others Encourages others to come up with new ideas Communicates clearly about what s new Supports people during times of change Additional Information This role will require occasional weekend and evening working. Some standby and on-call work will be required. This role will require occasional travel within the UK. This role will require occasional overnight stays away from home. Employees are expected to carry out their job responsibilities in an environmentally aware manner, ensuring as little damage to the environment as possible. Our aim is to ensure all resources are utilised effectively and efficiently.

5 In the RSPB, volunteers are a major resource and make a vital contribution to the RSPB s aim to take action for the conservation of wild birds and the environment. Employees are responsible for encouraging, developing and supporting volunteers in their work for the RSPB.