Public Housing Revitalization Specialist GS Career Path Guide

Transcription

1 Public Housing Revitalization Specialist GS-1101 Career Path Guide August 2014

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3 TABLE OF CONTENTS PUBLIC HOUSING REVITALIZATION SPECIALIST... 1 Career Path Guide... 1 Your Career as a Public Housing Revitalization Specialist SNAP SHOT... 1 Your Expertise... 1 Previous Experience... 1 Key Duties and Responsibilities GENERAL ALL GS LEVELS... 1 Competencies ALL GS LEVELS... 2 Career Development - ALL GS LEVELS... 3 The Importance of Mentoring... 4 Public Housing Revitalization Specialist GS Public Housing Revitalization Specialist GS Public Housing Revitalization Specialist GS Public Housing Revitalization Specialist GS Public Housing Revitalization Specialist GS Public Housing Revitalization Specialist GS PHRS Career Path Guide

4 Public Housing Revitalization Specialist Career Path Guide The Public Housing Revitalization Specialist is a HUD Mission Critical Occupation meaning that it is core to carrying out the primary mission of the Department. Whether you aspire to be a senior leader or choose to deliver steady technical expertise as a HUD Public Housing professional, your contributions to the mission are valued and essential. The purpose of this career path guide is to provide you with a realistic preview of typical experiences, responsibilities, and duties associated with this occupation as well as strategies for developing and advancing your professional development as you grow your career at HUD. Your Career as a Public Housing Revitalization Specialist SNAP SHOT As a Public Housing Revitalization Specialist (PHRS), you support the mission of the Office of Public and Indian Housing (PIH) to ensure safe, decent, and affordable housing; create opportunities for residents' self-sufficiency and economic independence; and assure fiscal integrity by all program participants. The Office of Public Housing is responsible for the overall implementation, management, monitoring and oversight of the Public Housing programs at the national and local levels. You work in teams with other Public Housing Revitalization Specialists to support the day-to-day operations of Headquarters or field office(s) with technical assistance and advice. As a General Public Housing Revitalization Specialist, you perform a variety of work assignments, which may involve the interpretation of policies and procedures relating to PIH programs, and oversee all aspects of a PHA and grants. If you are a Facilities Management Public Housing Revitalization Specialist, you are considered a technical specialist and perform work assignments that specifically involve understanding policies and procedures related to the facilities management aspects of PIH programs. Your Expertise You review and evaluate assigned topics of a technical, administrative, or program nature (e.g., modernization, resident initiatives grant applications, environmental, audit findings resolutions, PHAs appeals, EHS certifications, Demo Dispo Conversion requests, and procurement and energy performance contracts) and utilize available computer equipment and data systems to maintain current PHA data, tracking PHA performance trends and compliance issues, and generating appropriate work products. If you are in Facilities Management, you use the Diagnosis, Problem Resolution, and Follow-up phases to review facilities management areas such as: General engineering matters related to maintenance activities, modernization programs (CIAP and Comp Grant), applicable Section 8 activities (Housing Quality Standards), 24 FR 85-36, Lead-Based Paint Poisoning Act, and Section 504. Previous Experience It is advantageous for the Public Housing Revitalization Specialist to have experience in the following areas: analyzing and evaluating program processes and procedures, analyzing data, writing reports, reviewing laws and regulations, and applying legal requirements. Key Duties and Responsibilities GENERAL ALL GS LEVELS The Public Housing Revitalization Specialist role involves a variety of duties and responsibilities pertaining to PIH programs. At entry- through mid-level, your main focus is on the performance evaluation and monitoring of PHAs 1 PHRS Career Path Guide

5 for compliance with contractual and regulatory obligations. You collect and analyze data to determine compliance and identify any problems or issues, as well as provide technical assistance to assigned housing authorities by responding to inquiries and developing tailored packages to address their needs. As you advance into the expertlevel, you are also expected to identify systematic issues crosscutting functional areas and participate in the development and implementation of specific policy and legislative changes, or new legislation. Competencies ALL GS LEVELS The competencies below are relevant to all Public Housing Revitalization Specialist across all GS Levels. Knowledge, skills and abilities are also presented by specific GS Level. Competency Knowledge of HUD Program Requirements Description Keeping up-to-date on program requirements and applying them to program oversight. Knowledge of the Local Context, Federal Laws and State Statutes for Public Housing Keeping up-to-date on federal, local and state laws, regulations, and politics related to public housing. Customer Focused and Service Oriented Knowledge of Program Evaluation Analytical Reasoning Knowledge of Information Systems and Technology Communication Coaching and Guiding Planning and Organizing Providing help to various public housing stakeholders in a professional and friendly manner and searching for efficient solutions to stakeholder problems. Using investigative and auditing techniques to monitor compliance and identify important problems. Taking a well-ordered, logical, systems approach when identifying and preventing problems, analyzing information, assessing risk, and developing solutions. Using integrated, information management software and paper systems to ensure that the generation of timely, accurate, and consistent information meets HUD program and legal requirements. Expressing facts and ideas professionally and constructively, orally and in writing, to inform, clarify and resolve issues. Providing instruction and feedback to HUD stakeholders to teach skills and knowledge, identify problems and implement acceptable, effective solutions in a partnership context. Arranging the work effort based on priority, available resources, and timeliness. Creative Problem Solving Approaching challenging situations in new or inventive ways in order to develop effective solutions to complex program management issues. PHRS Career Path Guide 2

6 Competency Interpersonal Skills Teaming and Partnering Initiative Accountability Knowledge of Real Estate and Property Management Description Interacting with others in positive ways to capture their interests and concerns and actively listening to other people s perspectives in order to establish trust and deal with others equitably. Maintaining key internal relationships to support HUD's information needs and to identify the political interests that impact the resolution of problems. Taking a proactive and confident approach to increase effectiveness and resourcefulness when researching, investigating, or accomplishing tasks. Holding HUD partners accountable for performance and regulatory requirements. Focusing on desired outcomes of PHAs and others involved with HUD grants. Enforcing HUD program requirements. Understanding and using real estate and property management resources, techniques and training to help accomplish Office of Public Housing programmatic goals and tasks. Career Development - ALL GS LEVELS You are encouraged to take control of your career by taking relevant training and seeking diverse and demanding assignments that will allow you to develop your skills. Continually learning and investing in your education and training will help you better tackle obstacles on your job as well as increase the likelihood of your career advancement as a Public Housing Revitalization Specialist. Participate in training and development areas that strengthen your skills in the following areas: HUD policies and procedures Microsoft Word, Excel, PowerPoint, and Access Study and continuously revisit the following resources: HUD Virtual University PIH Universe on the HUD Intranet PICTEL system for weekly National Public Housing Calls National Apartment Association Workshops NAHRO National Association of Housing and Redevelopment Officials ( Institute of Real Estate Management Quadel ( 3 PHRS Career Path Guide

7 The Importance of Mentoring Public Housing Revitalization Specialists gain a significant amount of valuable learning on the job. They learn by experience working with client groups and they learn from peers in both formal and informal mentoring relationships. Mentoring is an effective way to gain skills and develop competencies outside of a formal training setting. Mentors provide mentees with developmental feedback, challenging assignments, as well as technical coaching. Mentees have an opportunity to test out new behaviors and tasks and practice skills such as oral communication and negotiation with high-level officials tasks that are often challenging and critical to performance in this field. Mentors also benefit from the mentoring relationship. Serving as a mentor strengthens work-related skills, increases confidence, improves communication skills, and improves leadership skills. In addition, mentors benefit from the satisfaction of knowing they are helping someone else achieve their career goals. Entry- and Mid-Level Public Housing Revitalization Specialists should continually seek mentoring from senior specialists and experts should look for opportunities to mentor the next generation of talent in this area. PHRS Career Path Guide 4

8 Public Housing Revitalization Specialist GS-Levels Public Housing Revitalization Specialist GS-5 As a GS-5 Public Housing Revitalization Specialist, you serve as a trainee in the Office of Public and Indian Housing (PIH). The mission of PIH is to ensure safe, decent, and affordable housing; create opportunities for residents' self-sufficiency and economic independence; and assure fiscal integrity by all program participants. As an entry-level trainee, you assist senior specialists in a variety of tasks and are assigned routine aspects of Public Housing programs, primarily for developmental purposes. If you are a Public Housing Revitalization Specialist in Facilities Management, you perform work assignments that involve understanding policies and procedures related to the facilities management aspects of PIH programs. Major Duties and Responsibilities You assess and monitor performance of the Public Housing Agencies (PHAs) and participate in site visits and reviews, observe negotiations, gather data, and provide routine assistance. You develop reports, coordinate findings with higher-level staff members, and prepare recommendations for correction of observed deficiencies. You assist senior staff with assignments involving reviews and evaluations of assigned topics of a technical, administrative, or program nature (e.g., modernization, resident initiatives grant applications, environmental, audit findings resolutions, PHAs appeals, EHS certifications, Demo Dispo Conversion requests, and procurement and energy performance contracts), and draft statistical or narrative reports. You provide technical assistance to assigned housing authorities by responding to questions, and identifying technical assistance needs and developing assigned portions of tailored packages to address those needs. You utilize available computer equipment and data systems to maintain current PHA data, tracking PHA performance trends and compliance issues, and generating appropriate work products. You review Risk Analysis assessments with key staff to assure a performance oriented approach to the correction of PHA problems. You develop technical advice and guidance of policies and procedures on Public Housing Programs for Housing Authorities and affected members of the general public. You serve as a member of other teams to develop appropriate solutions (which often will be extended area-wide) to complex issues and problems identified by either remote monitoring or contact with field office staff. You assist staff to initiate, convene and chair meetings, workshops, seminars and conferences. If you are in Facilities Management, the following will also apply: You conduct targeted performance assessments of specific housing authorities or targeted compliance assessments of specific PHAs and assist senior staff in monitoring the compliance of all PHAs in the facilities management area. You assist senior staff with reviewing and submitting requisitions, change orders, contracts, utility allowances, relevant portions of the budget, and other facility management requirements for approval. You assist in identifying outside sources to provide general assistance to PHAs in subject areas under facilities management. 5 PHRS Career Path Guide

9 Education/Experience You should have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service; and/or you may have a bachelor s degree from an accredited college or university preferably with a focus in public administration, law, or other related subject. Knowledge, Skills, and Abilities Knowledge of Public and Assisted Housing Programs. You have a general understanding of Public and Assisted Housing Programs, as well as the factors that influence conduct of the business, financial or industry area assigned. Knowledge of HUD rules and regulations. You have basic knowledge of the Department of Housing and Urban Development (HUD) rules and regulations, statutes and other controlling documents pertaining to the organizational patterns and personnel policies; and programs administered by PHAs. Ability to manage data. You are able to gather and understand business data and information. Communications skills. You are able to assemble, organize, and report basic public housing program data and information. If you are in Facilities Management, the following will also apply to you: Knowledge of facility management programs and methods. You have basic knowledge of facilities management evaluative methods and programs carried out by the PHAs in order to enhance the efficiency and effectiveness of the housing authorities. Skill in identifying trends in the facilities management functional area. You are able to provide PHA management and the facilities management functional specialists with information upon which to develop solutions to significant downward trends which may prove extremely harmful to the authority. At GS-5, focus on the following Training and Development Areas: Seek out a professional mentor with knowledge and experience relevant to your goals. At GS-5, try to gain Work Experiences in these areas: Offer to provide assistance and support on challenging tasks to gain experience and build your skill set. Actively participate on a team. Learn new technologies (e.g., through self-study, seminars). Learn from others on the job (e.g., obtain on-the-job training, ask others for guidance). PHRS Career Path Guide 6

10 PUBLIC HOUSING REVITALIZATION SPECIALIST (GS-5) CAREER MAP 7 PHRS Career Path Guide

11 Public Housing Revitalization Specialist GS-7 As a GS-7 Public Housing Revitalization Specialist, you work in the Office of Public Housing either in Headquarters or a Field Office. The Office of Public Housing is responsible for the overall implementation, management, monitoring and oversight of the Public Housing programs at the national and local levels. Similar to GS-5, your position is considered entry-level and you serve as a trainee. In this position, you receive a variety of selected assignments and usually work under the guidance of a higher-level staff member. The work normally involves the performance of standard Public Housing functions that compose a segment of a broader project assignment. If you are in Facilities Management, you support the day-to-day operations of the Field Office, provide general assistance, and perform work assignments that involve understanding policies and procedures related to the facilities management aspects of PIH programs. Major Duties and Responsibilities You participate with staff specialists to assess and monitor PHA performance and/or compliance and perform site visits, observe negotiations, gather data, and provide general assistance to higher-level team members, as required. You develop reports, coordinate findings with higher-level staff members, and prepare recommendations for correction of observed deficiencies. You utilize various available computer equipment and data systems to maintain current PHA data, track PHA performance trends and compliance issues, and generate appropriate work products. You assist senior staff with assignments involving reviews and evaluations of assigned topics of a technical, administrative, or program nature (e.g., modernization, resident initiatives grant applications, environmental, audit findings resolutions, PHAs appeals, EHS certifications, Demo Dispo Conversion requests, and procurement and energy performance contracts), and draft statistical or narrative reports. You review Risk Analysis assessments with other higher-level staff to assure a performance-oriented approach to the correction of PHA problems. Under the general guidance of other higher-level staff, you provide technical assistance to assigned housing authorities by responding to questions raised by residents of housing authorities, applicants, and other parties, identifying technical assistance needs and developing assigned portions of tailored packages to address those needs using strategies such as peer-to-peer networks. You participate with other higher-level staff specialists in developing technical advice and guidance of policies and procedures on Public Housing Programs for Housing Authorities and affected members of the general public. If you are in Facilities Management, the following will also apply: You participate on teams conducting targeted performance assessments of specific housing authorities. With supervisory guidance, you use the Diagnosis, Problem Resolution, and Follow-up phases to review facilities management areas such as: all technical engineering matters related to maintenance activities, modernization programs, and applicable Section 8 activities (Housing Quality Standards). You assist teams in conducting targeted compliance assessments of specific PHAs. Using Diagnosis, Problem, and Follow-up phases, you perform in-depth reviews of such areas as: 24 FR 85-36, Lead- Based Paint Poisoning Act, and Section 504. You monitor compliance of all PHAs in the facilities management area and work with others in identifying and developing strategies for dealing with the proper bidding, award procedures, and compliance with wage rates. PHRS Career Path Guide 8

12 You are responsible for reviewing and submitting requisitions, change orders, contracts, utility allowances, relevant portions of the budget, and other facility management requirements for approval. You assist in identifying outside sources to provide general assistance to PHAs in subject areas under facilities management. Experience You should have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service; and/or you may have a bachelor s degree from an accredited college or university preferably with a focus in public administration, law, or other related subject. Knowledge, Skills, and Abilities Knowledge of Public and Assisted Housing Programs. You maintain current knowledge of Public and Assisted Housing Programs, as well as the factors that influence conduct of the business, financial or industry area assigned. You also need to understand the fundamental principles, methodology, and techniques involved in the operational management and utilization of government supported Public Housing Authorities. Knowledge of HUD rules and regulations. You have general knowledge of the Department of Housing and Urban Development (HUD) rules and regulations, statutes and other controlling documents pertaining to the organizational patterns and personnel policies; and programs administered by PHAs. Ability to manage data. You are able to gather and understand business data and information and use Internet-based data and information for analyses. Computer skills. You are familiar with and able to use spreadsheet and database-type applications. Communications skills. You are able to assemble, organize, and report basic public housing program data and information. Ability to work in teams. You are able to work well with others and maintain relationships. Ability to learn new subjects. You are able to acquire new knowledge, skills and abilities from participation in work teams and from independent study. If you are in Facilities Management, the following will also apply to you: Knowledge of facility management programs and methods. You have general knowledge of facilities management evaluative methods and programs carried out by the PHAs sufficient to perform assignments using well-established occupational methods, techniques, processes, and precedents in order to enhance the efficiency and effectiveness of the housing authorities. Skill in identifying trends in the facilities management functional area. You are able to provide PHA management and the facilities management functional specialists with information upon which to develop solutions to significant downward trends which may prove extremely harmful to the authority. At GS-7, focus on the following Training and Development Areas: Focus on continuous development of your skills in using Internet sites and databases, as well as multiple computer programs such as PowerPoint, Excel, Word, and Adobe Acrobat. There will be an ongoing need in this area as you progress through the grade levels. Improve your analytical skills and acquire new knowledge of useful tools that can help facilitate various aspects of your work (e.g., income and rent monitoring). Keep up-to-date with HUD programs and regulatory requirements and aim to become a generalist for overseeing all aspects of a PHA and grants. 9 PHRS Career Path Guide

13 Seek out a professional mentor with knowledge and experience relevant to your goals. At GS-7, try to gain Work Experiences in these areas: Offer to provide assistance and support on challenging tasks to gain experience and build your skill set. Actively participate on a team. Learn new technologies (e.g., through self-study, seminars). Learn from others on the job (e.g., obtain on-the-job training, ask others for guidance). Study lessons learned from reviews of failed and successful projects. PUBLIC HOUSING REVITALIZATION SPECIALIST (GS-7) CAREER MAP PHRS Career Path Guide 10

14 Public Housing Revitalization Specialist GS-9 As a GS-9 Public Housing Revitalization Specialist, you support the day-to-day operations of field office(s) with technical assistance and advice and perform work assignments, which may involve the interpretation of policies and procedures relating to PIH programs. You serve as an internal consultant within the field office and to the Program Centers or Management Centers on technical problems involving PIH activities and projects and must handle a wide variety of matters within the scope of the Office's responsibilities. If you are in Facilities Management, you perform duties specific to facilities management. Major Duties and Responsibilities You provide performance oversight, compliance assurance, and technical assistance for Public Housing Agencies under the jurisdiction of the HUB Office and or Program Center and participate in on-site reviews, audits and surveys of PHA operations to determine compliance with contractual and regulatory obligations and or to evaluate PHA management performance via PHMAP SEMAP or a revised management assessment instrument. You assess (on a continual basis) the performance of the PHAs in meeting public and assisted housing goals, using available information for both the Low Rent Public Housing and Section 8 programs. You assist the team in developing and carrying out recommendations when the housing authority management and local leaders are unable to improve performance and living conditions. You take action to either correct compliance violations by developing tailored training packages, information dissemination, etc., or recommending that potentially severe compliance issues be referred to the Inspector General. You provide technical assistance to staff in Program Offices and to housing authorities by responding to questions, identifying technical assistance needs, and developing tailored packages to address those needs using strategies such as peer assistance and local networking. You provide technical assistance and offer advice to Program Center staff, Management Center staff, or PHAs regarding the overall management and operations of HUD programs and coordinate activities with all Program Center, Management Center and Headquarters staff as is deemed necessary. You also assist higher-level staff in responding to questions and issues raised by staff in Program Centers, Management Centers, residents of housing authorities, applicants, and outside parties. You utilize various available computer equipment and data systems to maintain current PHA data, track PHA performance trends and compliance issues, and generate appropriate work products. You analyze PHMAP SEMAP or a revised management assessment instrument scores data, results of the physical inspections, audit findings and results of a customer service survey to identify trends, and develop strategies and unique plans to address extremely complex problems and issues. You identify performance trends, which indicate a particular problem area and develop strategies for responding to these trends. You also work with other Public Housing Revitalization Specialists to identify trends and develop strategies for dealing with these broad trends. You monitor the implementation and compliance with relevant PHA policies and procedures. You review progress of Near Troubled PHAs or PHAs with Improvement plans to ensure that targets are being met and review Risk Analysis assessments with pertinent staff to assure a performance-oriented approach to the correction of PHA problems. You assist in the identification, collection, and dissemination of "Best Practices" and prepare analytical papers on programs assessing effectiveness and suggesting new policies and policy changes having local and or national impact. 11 PHRS Career Path Guide

15 If you are in Facilities Management, the following will also apply: You monitor the performance of the PHAs in the facilities management area for both Low Rent Public Housing and Section 8 programs by reviewing building plans and specifications, contract and other proposals, requisitions, change orders, and implementation schedules. You participate on teams conducting targeted performance assessments of specific housing authorities. With supervisory guidance, you use the Diagnosis, Problem Resolution, and Follow-up phases to review facilities management areas such as: General engineering matters related to maintenance activities, modernization programs (CIAP and Comp Grant) and applicable Section 8 activities (Housing Quality Standards). You assist teams in conducting targeted compliance assessments of specific PHAs. Using Diagnosis, Problem, and Follow-up phases, you perform in-depth reviews of such areas as: 24 FR 85-36, Lead- Based Paint Poisoning Act, and Section 504. With minimal supervision, you monitor compliance of all PHAs in the facilities management area and work with others in identifying and developing strategies for dealing with the proper bidding, award procedures, and compliance with wage rates. You are responsible for reviewing and submitting requisitions, change orders, contracts, utility allowances, relevant portions of the budget, and other facility management requirements for approval. You assist in identifying outside sources to provide general assistance to PHAs in subject areas under facilities management. Under the guidance of senior staff, you provide general advice and guidance to Hub Field Office staff or Program Center staff on facilities management issues, assist senior staff that serve as a liaison between the Headquarters and Field Office staff on new policies and procedures; and participate with team members to develop policy and implement new or revised legislation. Experience You should have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Knowledge, Skills, and Abilities Knowledge of Public and Assisted Housing Programs. You maintain current knowledge of Public and Assisted Housing Programs, as well as the factors that influence conduct of the business, financial or industry area assigned. You also need to understand the fundamental principles, methodology, and techniques involved in the operational management and utilization of government supported Public Housing Authorities. Knowledge of HUD rules and regulations. You maintain up-to-date knowledge of, and be able to apply, the rules, regulations, and statutes and other controlling documents pertaining to all programs administered by PHAs in order to propose appropriate solutions to complex problems with cross-cutting implications to other assisted housing programs as necessary. Analytical skills. You have knowledge and skill in analytical and evaluative methods in order to enhance the effectiveness of PHA operations. Communications skills. You are able to summarize information clearly and concisely in writing and possess communications skills enabling effective exchange of information within and outside of the unit. PHRS Career Path Guide 12

16 If you are in Facilities Management, the following will also apply to you: Knowledge of facility management programs and methods. You have general knowledge of facilities management evaluative methods and programs carried out by the PHAs sufficient to perform assignments using well-established occupational methods, techniques, processes, and precedents in order to enhance the efficiency and effectiveness of the housing authorities. Skill in identifying trends in the facilities management functional area. You are able to provide PHA management and the facilities management functional specialists with information upon which to develop solutions to significant downward trends which may prove extremely harmful to the authority. At GS-9, focus on the following Training and Development Areas: Focus on continuous development of your skills in using Internet sites and databases, as well as multiple computer programs such as PowerPoint, Excel, Word, and Adobe Acrobat. There will be an ongoing need in this area as you progress through the grade levels. Improve your analytical skills and acquire new knowledge of useful tools that can help facilitate various aspects of your work (e.g., Income and rent monitoring). Keep up-to-date with HUD programs and regulatory requirements and aim to become a generalist for overseeing all aspects of a PHA and grants. Focus on developing and utilizing a systems approach to program evaluation. Seek out a professional mentor with knowledge and experience relevant to your goals. At GS-9, try to gain Work Experiences in these areas: Actively participate on a team. Volunteer to participate in a high-visibility project. Learn new technologies (e.g., through self-study, seminars). Study technical writing as it applies to your work role. Read technical publications to keep up-to-date on new developments in your field (e.g., books, professional newsletters, trade journals). Build an informal network of peers through which you can exchange ideas and discuss issues relevant to technical advances in your field. Learn from others on the job (e.g., obtain on-the-job training, ask others for guidance). 13 PHRS Career Path Guide

17 PUBLIC HOUSING REVITALIZATION SPECIALIST (GS-9) CAREER MAP PHRS Career Path Guide 14

18 Public Housing Revitalization Specialist GS-11 As a GS-11 Public Housing Revitalization Specialist, you support the day-to-day operations of field office(s) with technical assistance and advice and perform work assignments, which may involve the interpretation of policies and procedures relating to PIH programs. You serve as an internal consultant within the field office and to the Program Centers or Management Centers on technical problems involving PIH activities and projects and must handle a wide variety of matters within the scope of the Office's responsibilities. If you are in Facilities Management, you perform duties specific to facilities management, which involves understanding policies, and procedures related to the facilities management aspects of pm programs. Major Duties and Responsibilities You provide performance oversight, compliance assurance, and technical assistance for Public Housing Agencies under the jurisdiction of the HUB Office and or Program Center and participate in on-site reviews, audits and surveys of PHA operations to determine compliance with contractual and regulatory obligations and or to evaluate PHA management performance via PHMAP SEMAP or a revised management assessment instrument. You assess (on a continual basis) the performance of the PHAs in meeting public and assisted housing goals, using available information for both the Low Rent Public Housing and Section 8 programs. You assist the team in developing and carrying out recommendations when the housing authority management and local leaders are unable to improve performance and living conditions. You take action to either correct compliance violations by developing tailored training packages, information dissemination, etc., or recommending that potentially severe compliance issues be referred to the Inspector General. You provide technical assistance to staff in Program Offices and to housing authorities by responding to questions, identifying technical assistance needs, and developing tailored packages to address those needs using strategies such as peer assistance and local networking. You provide technical assistance and offer advice to Program Center staff, Management Center staff, or PHAs regarding the overall management and operations of HUD programs and coordinate activities with all Program Center, Management Center and Headquarters staff as is deemed necessary. You also assist higher-level staff in responding to questions and issues raised by staff in Program Centers, Management Centers, residents of housing authorities, applicants, and outside parties. You utilize various available computer equipment and data systems to maintain current PHA data, track PHA performance trends and compliance issues and generate appropriate work products. You analyze PHMAP SEMAP or a revised management assessment instrument scores data, results of the physical inspections, audit findings and results of a customer service survey to identify trends, and develop strategies and unique plans to address extremely complex problems and issues. You identify performance trends, which indicate a particular problem area and develop strategies for responding to these trends. You also work with other Public Housing Revitalization Specialists to identify trends and develop strategies for dealing with these broad trends. You monitor the implementation and compliance with relevant PHA policies and procedures. You review progress of Near Troubled PHAs or PHAs with Improvement plans to ensure that targets are being met and review Risk Analysis assessments with pertinent staff to assure a performance-oriented approach to the correction of PHA problems. You assess Headquarters' provided reports, provide input for management plan reports and assist in the processing of waivers when required. 15 PHRS Career Path Guide

19 You assist in the identification, collection, and dissemination of "Best Practices" and prepare analytical papers on programs assessing effectiveness and suggesting new policies and policy changes having local and or national impact. You initiate, convene, and chair meetings, workshops, seminars, and conferences, if necessary. If you are in Facilities Management, the following will also apply: You monitor the performance of the PHAs in the facilities management area for both Low Rent Public Housing and Section 8 programs by reviewing building plans and specifications, contract and other proposals, requisitions, change orders, and implementation schedules. You participate on teams conducting targeted performance assessments of specific housing authorities. With supervisory guidance, you use the Diagnosis, Problem Resolution, and Follow-up phases to review facilities management areas such as: General engineering matters related to maintenance activities, modernization programs (CIAP and Comp Grant) and applicable Section 8 activities (Housing Quality Standards). You provide general advice and assistance to teams conducting targeted compliance assessments of specific PHAs. Using Diagnosis, Problem, and Follow-up phases, you perform in-depth reviews of such areas as: 24 FR 85-36, Lead-Based Paint Poisoning Act, and Section 504. With minimal supervision, you monitor compliance of all PHAs in the facilities management area and work with others in identifying and developing strategies for dealing with the proper bidding, award procedures, and compliance with wage rates. You are responsible for reviewing and submitting requisitions, change orders, contracts, utility allowances, relevant portions of the budget, and other facility management requirements for approval. You assist in identifying outside sources to provide general assistance to PHAs in subject areas under facilities management. Under the guidance of senior staff, you provide general advice and guidance to Hub Field Office staff or Program Center staff on facilities management issues, serve as a liaison between the Headquarters and Field Office staff on new policies and procedures, and participate with team members to develop policy and implement new or revised legislation. Experience You should have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Knowledge, Skills, and Abilities Knowledge of HUD rules and regulations. You have comprehensive knowledge of, and be able to apply, the rules, regulations and statutes and other controlling documents pertaining to all programs administered by PHAs in order to propose appropriate solutions to complex problems with cross-cutting implications to other assisted housing programs is necessary. Analytical skills. You have comprehensive knowledge and skill in analytical and evaluative methods in order to enhance the effectiveness of PHA operations. If you are in Facilities Management, the following will also apply to you: Knowledge of facility management programs and methods. You have general knowledge of facilities management evaluative methods and programs carried out by the PHAs sufficient to perform assignments using well-established occupational methods, techniques, processes, and precedents in order to enhance the efficiency and effectiveness of the housing authorities. PHRS Career Path Guide 16

20 Skill in identifying trends in the facilities management functional area. You are able to provide PHA management and the facilities management functional specialists with information upon which to develop solutions to significant downward trends which may prove extremely harmful to the authority. At GS-11, focus on the following Training and Development Areas: Focus on continuous development of your skills in using Internet sites and databases, as well as multiple computer programs such as PowerPoint, Excel, Word, and Adobe Acrobat. There will be an ongoing need in this area as you progress through the grade levels. Enhance your analytical skills and acquire new knowledge of useful tools that can help facilitate various aspects of your work (e.g., Income and rent monitoring). Keep up-to-date with HUD programs and regulatory requirements and aim to become a generalist for overseeing all aspects of a PHA and grants Focus on developing and utilizing a systems approach to program evaluation. Acquire problem solving strategies and tools. Learn Instructional Design techniques and training facilitation skills to train PHAs on programs. Seek out a professional mentor with knowledge and experience relevant to your goals At GS-11, try to gain Work Experiences in these areas: Mentor and coach junior staff in technical writing, advanced oral communications, and other KSAs relevant to the Public Housing Revitalization Specialist position Participate in all stages of a project. Consult with customers to define and/or solve customer problems. Maintain awareness of trends and state-of-the-art in your field. Discuss ideas to resolve project issues with senior staff members or a mentor. PUBLIC HOUSING REVITALIZATION SPECIALIST (GS-11) CAREER MAP 17 PHRS Career Path Guide

21 Public Housing Revitalization Specialist GS-12 As a GS-12 Public Housing Revitalization Specialist, you support the day-to-day operations of field office(s) with technical assistance and advice and perform work assignments, which may involve the interpretation of policies and procedures relating to PIH programs. You serve as an internal consultant within the field office and to the Program Centers or Management Centers on technical problems involving PIH activities and projects and must handle a wide variety of matters within the scope of the Office's responsibilities. In addition to providing strategic and technical guidance, you will begin to take on a management and or mentoring role with junior PHRS staff within your field office, coordinating and assigning staff assignments, monitoring and ensuring that the work of staff meet established performance standards, and facilitating junior staff development by sharing knowledge and resources. If you are in Facilities Management, you serve as a specialist in the area of facilities management and perform duties specific to facilities management. Major Duties and Responsibilities You provide performance oversight, compliance assurance, and technical assistance for Public Housing Agencies under the jurisdiction of the HUB Office and or Program Center and lead and/or participate in on-site reviews, audits and surveys of PHA operations to determine compliance with contractual and regulatory obligations and or to evaluate PHA management performance via PHMAP SEMAP or a revised management assessment instrument. You assess (on a continual basis) the performance of the PHAs in meeting public and assisted housing goals, using available information for both the Low Rent Public Housing and Section 8 programs. You assist the team in developing and carrying out recommendations when the housing authority management and local leaders are unable to improve performance and living conditions. You take action to either correct compliance violations by developing tailored training packages, information dissemination, etc., or recommending that potentially severe compliance issues be referred to the Inspector General. You provide technical assistance on complex issues to staff in Program Offices and to housing authorities by responding to questions, identifying technical assistance needs, and developing tailored packages to address those needs using strategies such as peer assistance and local networking. You provide technical assistance and offer advice to Program Center staff, Management Center staff, or PHAs regarding the overall management and operations of HUD programs and coordinate activities with all Program Center, Management Center and Headquarters staff as is deemed necessary. You also assist higher-level staff in responding to questions and issues raised by staff in Program Centers, Management Centers, residents of housing authorities, applicants, and outside parties. You utilize various available computer equipment and data systems to maintain current PHA data, track PHA performance trends and compliance issues, and generate appropriate work products. You analyze PHMAP SEMAP or a revised management assessment instrument scores data, results of the physical inspections, audit findings and results of a customer service survey to identify trends, and develop strategies and unique plans to address extremely complex problems and issues. You identify performance trends, which indicate a particular problem area and develop strategies for responding to these trends. You also work with other Public Housing Revitalization Specialists to identify trends and develop strategies for dealing with these broad trends. You monitor the implementation and compliance with relevant PHA policies and procedures. PHRS Career Path Guide 18

22 You review progress of Near Troubled PHAs or PHAs with Improvement plans to ensure that targets are being met and review Risk Analysis assessments with pertinent staff to assure a performance-oriented approach to the correction of PHA problems. You assess Headquarters' provided reports, provide input for management plan reports, and assist in the processing of waivers when required. You assist in the identification, collection, and dissemination of "Best Practices" and prepare analytical papers on programs assessing effectiveness and suggesting new policies and policy changes having local and or national impact. You initiate, convene, and chair meetings, workshops, seminars, and conferences, if necessary. If you are in Facilities Management, the following will also apply: You monitor the performance of the PHAs in the facilities management area for both Low Rent Public Housing and Section 8 programs by reviewing building plans and specifications, contract and other proposals, requisitions, change orders, and implementation schedules. You lead and/or participate on teams conducting targeted performance assessments of specific housing authorities, using the Diagnosis, Problem Resolution, and Follow-up phases to review facilities management areas such as: General engineering matters related to maintenance activities, modernization programs (CIAP and Comp Grant) and applicable Section 8 activities (Housing Quality Standards). You provide general advice and assistance to teams conducting targeted compliance assessments of specific PHAs. Using Diagnosis, Problem, and Follow-up phases, you perform in-depth reviews of such areas as: 24 FR 85-36, Lead-Based Paint Poisoning Act, and Section 504. You monitor compliance of all PHAs in the facilities management area and work with others in identifying and developing strategies for dealing with the proper bidding, award procedures, and compliance with wage rates. You are responsible for reviewing and approving requisitions, change orders, contracts, utility allowances, relevant portions of the budget, and other facility management requirements for approval. You take the lead role on assignments involving resolution of audit findings, modernization application reviews, PHMAP appeals and certifications, resident initiatives grant application reviews, and Demo Dispo Conversion requests. You facilitate the identification of outside sources to provide general assistance to PHAs in subject areas under facilities management. You identify crosscutting systemic problems on functional areas related to the areas of facilities management. You provide a full range of technical advice and guidance to Hub Field Office staff or Program Center staff on facilities management issues, serve as a liaison between the Headquarters and Field Office staff on new policies and procedures; and participate with Headquarters functional experts to develop specific policy and legislative changes, or new legislation. You serve as the Headquarters representative with FO Public Housing Divisions, and with high ranking PHA officials, Mayors, and executives of comparable private sector organizations in areas related to their functional specialty. 19 PHRS Career Path Guide

23 Experience You should have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Knowledge, Skills, and Abilities Knowledge of HUD rules and regulations. You have comprehensive knowledge of, and be able to apply, the rules, regulations, and statutes and other controlling documents pertaining to all programs administered by PHAs in order to propose appropriate solutions to complex problems with cross-cutting implications to other assisted housing programs is necessary. Analytical skills. You have comprehensive knowledge and skill in analytical and evaluative methods in order to enhance the effectiveness of PHA operations. If you are in Facilities Management, the following will also apply to you: Knowledge of facility management programs and methods. You have comprehensive knowledge, analytical skills, and evaluative methods applicable to facilities management issues and programs carried out by the PHAs in order to enhance the efficiency and effectiveness of the housing authorities. Skill in analyzing trends in the facilities management functional area. You are able to provide PHA management and the facilities management functional specialists with information upon which to develop solutions to significant downward trends which may prove extremely harmful to the authority. At GS-12, focus on the following Training and Development Areas: Focus on continuous development of your skills in using Internet sites and databases, as well as multiple computer programs such as PowerPoint, Excel, Word, and Adobe Acrobat. There will be an ongoing need in this area as you progress through the grade levels. Continue to advance your analytical skills and acquire new knowledge of useful tools that can help facilitate various aspects of your work. Keep up-to-date with HUD programs and regulatory requirements and aim to become a generalist for overseeing all aspects of a PHA and grants. Focus on developing and utilizing a systems approach to program evaluation. Acquire problem solving strategies and tools and learn to develop decision-trees for problem-solving. Develop methods and strategies to identify best practices at PHAs. Acquire training facilitation skills for meetings and mediation. Develop an understanding of poverty, from the perspective of an individual, local community, state, and nation. At GS-12, try to gain Work Experiences in these areas: Mentor and coach junior staff in technical writing, advanced oral communications, and other KSAs relevant to the Public Housing Revitalization Specialist position. Participate in all stages of a project. Consult with customers to define and/or solve customer problems. Maintain awareness of trends and state-of-the-art in your field. Discuss ideas to resolve project issues with senior staff members or a mentor. PHRS Career Path Guide 20

24 PUBLIC HOUSING REVITALIZATION SPECIALIST (GS-12) CAREER MAP 21 PHRS Career Path Guide

25 Public Housing Revitalization Specialist GS-13 As a GS 13 Public Housing Revitalization Specialist, you are a senior advisor to the Director, Office of Public Housing or subordinate supervisor as assigned. You support the day-to-day operations of field office(s) with technical assistance and advice and perform work assignments, which may involve the interpretation of policies and procedures relating to pm programs. You serve as the principal advisor within the field office and to the Program Centers or Management Centers on technical problems involving pm activities and projects and must be able to serve as a versatile generalist, handling a wide variety of matters within the scope of the Office's responsibilities. In addition to providing strategic and technical guidance, you be responsible for managing and or mentoring junior PHRS staff within your field office. This may involve coordinating and assigning staff assignments, monitoring and ensuring that the work of staff meet established performance standards, facilitating junior staff development by sharing knowledge and resources, and providing general assistance and support. If you are in Facilities Management, you serve as a specialist in the area of facilities management and perform duties specific to facilities management. Major Duties and Responsibilities You provide performance oversight, compliance assurance and technical assistance for Public Housing Agencies under the jurisdiction of the HUB Office and or Program Center and lead and/or participate in on-site reviews, audits and surveys of PHA operations to determine compliance with contractual and regulatory obligations and or to evaluate PHA management performance via PHMAP SEMAP or a revised management assessment instrument. You assess (on a continual basis) the performance of the PHAs in meeting public and assisted housing goals, using available information for both the Low Rent Public Housing and Section 8 programs. You lead the team in developing and carrying out recommendations when the housing authority management and local leaders are unable to improve performance and living conditions. You take action to either correct compliance violations by developing tailored training packages, information dissemination, etc., or recommending that potentially severe compliance issues be referred to the Inspector General. You provide technical assistance on complex issues to staff in Program Offices and to housing authorities by responding to questions, identifying technical assistance needs, and developing tailored packages to address those needs using strategies such as peer assistance and local networking. You provide technical assistance and offer advice to Program Center staff, Management Center staff, or PHAs regarding the overall management and operations of HUD programs and coordinate activities with all Program Center, Management Center and Headquarters staff as is deemed necessary. You also assist higher-level staff in responding to questions issues raised by staff in Program Centers, Management Centers, residents of housing authorities, applicants, and outside parties. You utilize various available computer equipment and data systems to maintain current PHA data, track PHA performance trends and compliance issues and generate appropriate work products. You analyze PHMAP SEMAP or a revised management assessment instrument scores data, results of the physical inspections, audit findings and results of a customer service survey to identify trends, and develop strategies and unique plans to address extremely complex problems and issues. You identify performance trends, which indicate a particular problem area and develop strategies for responding to these trends. You also work with other Public Housing Revitalization Specialists to identify trends and develop strategies for dealing with these broad trends. You monitor the implementation and compliance with relevant PHA policies and procedures. PHRS Career Path Guide 22

26 You review progress of Near Troubled PHAs or PHAs with Improvement plans to ensure that targets are being met and review Risk Analysis assessments with pertinent staff to assure a performance-oriented approach to the correction of PHA problems. You assess Headquarters' provided reports, provide input for management plan reports and assists in the processing of waivers when required. You assist in the identification, collection and dissemination of "Best Practices" and prepare analytical papers on programs assessing effectiveness and suggesting new policies and policy changes having local and or national impact. You initiate, convene, and chair meetings, workshops, seminars, and conferences, if necessary. If you are in Facilities Management, the following will also apply: You assess the performance of the PHAs in the facilities management area for both Low Rent Public Housing and Section 8 programs by reviewing building plans and specifications, contract and other proposals, requisitions, change orders, and implementation schedules. You lead and/or participate on teams conducting targeted performance assessments of specific housing authorities, using the Diagnosis, Problem Resolution, and Follow-up phases to review facilities management areas such as: All technical engineering matters related to maintenance activities, modernization programs (CIAP and Comp Grant) and applicable Section 8 activities (Housing Quality Standards). You provide general advice and assistance to teams conducting targeted compliance assessments of specific PHAs. Using Diagnosis, Problem, and Follow-up phases, you perform in-depth reviews of such areas as: 24 FR 85-36, Lead-Based Paint Poisoning Act, and Section 504. You monitor compliance of all PHAs in the facilities management area and work with others in identifying and developing strategies for dealing with the proper bidding, award procedures, and compliance with wage rates. You are responsible for reviewing and approving requisitions, change orders, contracts, utility allowances, relevant portions of the budget, and other facility management requirements for approval. You participate in team assignments involving resolution of audit findings, Modernization application reviews, PHMAP appeals and certifications, Resident Initiatives grant application reviews, and Demo Dispo Conversion requests. You facilitate the identification of outside sources to provide general assistance to PHAs in subject areas under facilities management. You identify crosscutting systemic problems on functional areas related to the areas of facilities management. You provide expert advice and guidance to Hub Field Office staff or Program Center staff on facilities management issues, serve as a liaison between the Headquarters and Field Office staff on new policies and procedures; and participate with Headquarters functional experts to develop specific policy and legislative changes, or new legislation. You serve as the Headquarters representative with FO Public Housing Divisions, and with high ranking PHA officials, Mayors, and executives of comparable private sector organizations in areas related to his her functional specialty. 23 PHRS Career Path Guide

27 Experience You should have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Knowledge, Skills, and Abilities Knowledge of HUD rules and regulations. You have comprehensive knowledge of, and be able to apply, the rules, regulations and statutes and other controlling documents pertaining to all programs administered by PHA's in order to propose appropriate solutions to complex problems with cross-cutting implications to other assisted housing programs is necessary. Analytical skills. You have comprehensive knowledge and skill in analytical and evaluative methods in order to enhance the effectiveness of PHA operations. If you are in Facilities Management, the following will also apply to you: Knowledge of facility management programs and methods. You have comprehensive knowledge, analytical skills and evaluative methods applicable to facilities management issues and programs carried out by the PHAs in order to enhance the efficiency and effectiveness of the housing authorities. Mastery of the trends in the facilities management functional area. You are able to provide PHA management and the facilities management functional specialists with information upon which to develop solutions to significant downward trends which may prove extremely harmful to the authority. At GS-13, focus on the following Training and Development Areas: Focus on continuous development of your skills in using Internet sites and databases, as well as multiple computer programs such as PowerPoint, Excel, Word, and Adobe Acrobat. There will be an ongoing need in this area as you progress through the grade levels. Continue to advance your analytical skills and acquire new knowledge of useful tools that can help facilitate various aspects of your work. Keep up-to-date with HUD programs and regulatory requirements and aim to become a generalist for overseeing all aspects of a PHA and grants. Acquire problem solving strategies and tools and learn to develop decision-trees for problem-solving. Learn Instructional Design techniques and training facilitation skills to train PHAs on programs. At GS-13, try to gain Work Experiences in these areas: You should mentor and coach junior staff in technical writing, advanced oral communications, and other KSAs relevant to the Public Housing Revitalization Specialist position. You should focus on developing the leadership of mid- to upper-level staff in your Field Office, challenging lower-level PHRS staff to move beyond their comfort zones. Lead a team effort by acting as a project lead, program lead, or team lead. Participate in projects that are highly visible, sensitive, or political. Demonstrate your work at a technical conference, meeting, or seminar. Discuss ideas to resolve project issues with senior staff members or a mentor. PHRS Career Path Guide 24

28 PUBLIC HOUSING REVITALIZATION SPECIALIST (GS-13) CAREER MAP 25 PHRS Career Path Guide