Teresa Roche, Chief Human Resources Officer Janet Miller, Director, Human Resources Pablo Bauleo, Sr. Energy Services Engineer

Transcription

1 Teresa Roche, Chief Human Resources Officer Janet Miller, Director, Human Resources Pablo Bauleo, Sr. Energy Services Engineer

2 Agenda Intro to us City of Fort Collins Who we are Excellence & Our Workforce It s all about our Culture 3 Talent Principles Feedback Relationships Employer of choice (attract and retain) Our Journey Why Baldrige? 2

3 Who we are What Municipal Government Varied Services Police Streets Electric and water utility Broadband Sustainability Recreation Culture Natural Areas and more For Whom A Community of 157,000 CSU; downtown; business How Secret Sauce = The talent factor 2,400+ employees 8,000+ volunteers 3

4 A Culture of Excellence Formula 4

5 Prioritization, Execution, Results Aligning and our Journey I. Reacting to Problems Strategic & Operational Goals III. Aligned Approaches Strategic & Operational Goals II. IV. Early Systematic Approaches Strategic & Operational Goals Integrated Approaches Strategic & Operational Goals World Class Services 5

6 Why Baldrige? Well defined, systematic approach Rigorous application process and assessment methodology Opportunity for performance feedback Commitment to quality and continuous improvement 6

7 Our Journey Standardize Performance Evaluation Pay for Performance Employee Engagement Survey Q12 Employee Recognition Program Employee Engagement Survey Enhancement Q14 Employee Exit Interviews Exec. Leadership 360 & Dev. Program Achieved RMPEx Timberline Award Recruitment Branding Ethics Focus Strategic Alignment / Prioritization Worked on Key Processes Career Wow! Career Exploration World Class People Employee Recognition Leadership 360 & Dev. Program RMPEx Foothills Lead 4.0 Internal Services Survey Submitted CPEx High Plains Level Emerging Leaders LEAD Achieved RMPEx Peak Award Compensation & Career Assessment Employee Recognition Week Safety Focus Equity & Inclusion Strategic Plan Submitted 1st Baldrige Application Employee Position Classification Total Rewards Performance Management QPA Volunteer Survey Submitted 2nd Baldrige Application and 1st Site Visit Talent Acquisition & Learning New Technology Launch Submit 3rd Baldrige Application Compensation Overhaul Job Architecture Managing & Leading at the City Employee Engagement Core 34 Baldrige Recipient 7

8 Pause and Reflect 8

9 Our Core Vision To provide world-class municipal services through operational excellence and a culture of innovation. Mission Exceptional service for an exceptional community. Values Collaboration Excellence Integrity Outstanding Service Safety & Well-being Stewardship 9

10 Our Leadership System 10

11 Our Leadership System 11

12 Our Culture 12

13 Pablo s Story 13

14 Total Rewards Framework 14

15 3 Talent Principles WHAT MATTERS: Attracting and Retaining Work that matters Strategic Alignment Total Rewards Relationships Team member + Organization Team member + Manager Team Feedback Measuring engagement Sharing perceived strengths and areas for improvement Identifying interests 15

16 A Culture of Engagement/Results 16

17 Pause and Reflect 17

18 Performance Excellence WHY BALDRIGE? Preparation Validation External Verification Accumulation of projects, the work, new initiatives. Developing our story. Surveys, focus groups, trend analysis benchmarking, processes, procedures. Improving our story. Interviews, Category meetings, team member meetings. Validating our story. 18

19 Our stories Feedback QPA Relationships Volunteer Program Attracting and Retaining Talent Total Rewards / Job Architecture 19

20 Our Journey Continues Utilizing Feedback Core 34 and QPA goals Enhancing Relationships Leadership competencies and job descriptions Attracting and Retaining Talent acquisition and onboarding enhancements Optimize technology and mobile applications Alumni connection program 20

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22 Contact Us Teresa Roche Janet Miller 22