FCBA.exam. Number: FCBA Passing Score: 800 Time Limit: 120 min File Version: 1. FCBA

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1 FCBA.exam Number: FCBA Passing Score: 800 Time Limit: 120 min File Version: 1 FCBA BCS Foundation Certificate in Business Analysis Sections 1. Volume A 2. Volume B 3. Volume C 4. Volume D

2 Exam A QUESTION 1 The V model is an example of which of the following? A. A business analysis process model. B. A systems development lifecycle. C. A concerns-based adoption model. D. A soft systems methodology. QUESTION 2 Which of the following is a primary activity in the value chain? A. Procurement. B. Firm infrastructure. C. Service. D. Technology development. Correct Answer: C

3 QUESTION 3 The term 'happy day' is often used in the context of which of the following investigation techniques? A. Protocol analysis. B. Scenarios. C. Activity Sampling. D. Document analysis. QUESTION 4 What is the MoSCoW principle used for? A. To analyse stakeholders. B. To determine strategy. C. To define a root definition. D. To prioritise requirements. QUESTION 5 A software house is developing a software package specifically for hotel management. A business analyst has been employed because of her familiarity with the hotel industry. Which of the following competencies has she been employed to bring to the project? A. Domain knowledge. B. Problem solving. C. Team leadership. D. Project management.

4 Correct Answer: A QUESTION 6 Every night at midnight a batch process is invoked to invoice all orders received that day. How will the time midnight be represented on a use case diagram? A. As a use case. B. As an association. C. As an actor. D. As a system boundary. Correct Answer: C QUESTION 7 Which of the following types of activity help identify the KPI's of an organisation? A. The doing activities. B. The monitoring activities. C. The control activities. D. The planning activities.

5 QUESTION 8 Which of the following requirements elicitation techniques is ineffective at defining the future requirements of a system? A. Workshops. B. Prototyping, C. Scenario analysis. D. Shadowing. QUESTION 9 Which of the following statements about outsourcing of systems development is correct? A. It has meant that it is no longer necessary for analysts to define rigorous, accurate and complete user requirements. B. It has eliminated the need for effective contract management between the customer and the supplier of the outsourcing. C. It has been a significant catalyst in organisations for the development of a business analysis function. D. It has meant that the programming of solutions is usually undertaken in countries where labour costs are high. Correct Answer: C QUESTION 10 Which of the following is a perceived advantage of using workshops to investigate requirements? A. It reduces speed and productivity of the project.

6 B. It is time-consuming to arrange and organise. C. It focuses on a narrow view of the area under investigation. D. It obtains buy-in and acceptance for the project, QUESTION 11 Style guides, manuals and job descriptions are examples of what type of knowledge? A. Explicit. B. Implicit. C. Tacit. D. Organisational. Correct Answer: A QUESTION 12 What do the arrow headed lines between activities represent on a business activity model? A. Activity sequence B. Logical dependency. C. Functional optionality. D. Flow of data.

7 QUESTION 13 Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's creative problem-solving model? A. Idea-finding. B. Solution-finding. C. Data-finding. D. Acceptance-finding. Correct Answer: A QUESTION 14 Which of the following models might include the documentation of scenarios? A. A class model. B. A business activity model. C. A use case model. D. A corporate data model. Correct Answer: C

8 QUESTION 15 Which of the following describes the objectives in a MOST analysis? A. The statements declaring what the business is in and what it intends to achieve. B. The approach the organisation intends to take to achieve its declared mission. C. The goals against which the organisation's achievements can be measured. D. The detailed means by which an agreed business strategy will be implemented. Correct Answer: C QUESTION 16 A stakeholder in a project has been classified as having no interest but high power/influence on the power/interest grid. Which of the following would be an appropriate way of managing this stakeholder? A. Ignore. B. Watch. C. Keep on side. D. Keep informed. QUESTION 17 Which of the following is likely to be shown as a process in a swim-lane diagram of a library book borrowing system? A. Book. B. Librarian. C. Borrowing Limit. D. Borrow book.

9 QUESTION 18 The Business Activity Model shows the doing activities' of a business system. Which element of CATWOE do these activities relate to? A. Transformation. B. Actors. C. Environment. D. Owner. Correct Answer: A QUESTION 19 Which of the following statements about change and change management is correct? A. Change management should be considered right from the start of the project. B. Change management should first be considered in the design stage of the project. C. The management of change is the sole responsibility of the project manager. D. Social and cultural factors have little influence on the success of implementing changes. Correct Answer: A QUESTION 20 An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

10 A. Ethnographic study. B. Interviewing. C. Activity sampling. D. Protocol analysts. QUESTION 21 What is the final stage of the waterfall systems devebpment lifecycle? A. User acceptance testing. B. Post-implementation review. C. Benefits realisation. D. Implementation. QUESTION 22 Which of the following statements about a BAM is correct? A. The BAM is concerned with who carries out the activities. B. The BAM is concerned with where activities are carried out. C. There will be one BAM for each business perspective. D. The BAM is an AS-IS model of the real world. Correct Answer: C

11 QUESTION 23 Which of the following is explicitly considered as a force in Porter's five forces model? A. Rivalry between suppliers. B. Government legislation. C. Internal business processes. D. Bargaining power of buyers. QUESTION 24 Description, impact assessment, probability and countermeasures are usually recorded for which of the following? A. Requirements. B. Risks. C. Stakeholdei-s. D. Key Performance Indicators.

12 QUESTION 25 What is the model of a current business process often called? A. The AS-IS model. B. The AS-IF model. C. The n-is model. D. The IS-IT model. Correct Answer: A QUESTION 26 Every night, at midnight, a system automatically raises invoices for customers that have placed orders that day. The invoice is sent electronically by to customers. What is the event that triggers the production of invoices? A. Midnight on the system clock. B. The receipt of an order from a customer. C. The system. D. The batch invoice production job. Correct Answer: A QUESTION 27 A company holds information about 1000 customers. It receives, on average, 50 orders per day. Each order must be placed by only one customer. Customers must have placed at least one order but may place several. An analyst has shown an association between the classes Customer and Order. What multiplicities should she show at the Order end of this association?

13 A. 0..*. B. 1.*. C D QUESTION 28 One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty. How would these costs be classified in a cost-benefit analysis? A. As an intangible cost. B. As a tangible benefit. C. As a tangible cost. D. As an intangible benefit. Correct Answer: C QUESTION 29 Why should requirements be SMART? A. To ensure that the requirement supports business objectives. B. To ensure that the requirement is intelligently expressed. C. To ensure that the requirement is well formed. D. To ensure that the requirement is graphically modelled. Correct Answer: C

14 QUESTION 30 In which stage of the business analysis process model would the business analyst produce a business case? A. Evaluating the options. B. Analysing the needs. C. Defining the requirements. D. Considering perspectives. Correct Answer: A QUESTION 31 The table below shows the costs and savings associated with a project. In which of the following years does the project break even? A. Year 4. B. Year 5. C. Year 3. D. The project does not break even.

15 QUESTION 32 Linking a piece of delivered software functionality with a requirement is known as which of the following? A. Requirements validation. B. Requirements verification. C. Requirements testing. D. Requirements traceabiiity. QUESTION 33 In which of the following categories would return on investment be considered when assessing the feasibility of a project? A. Financial feasibility. B. Business feasibility. C. Technical feasibility. D. Operational feasibility. Correct Answer: A QUESTION 34 Which of the following would you describe about each stakeholder? A. Justification.

16 B. Owner. C. Attitude. D. Resolution. Correct Answer: C QUESTION 35 A use case Place Order must always invoke a related use case Check Credit. How is the association between the two use cases shown? A. By a solid line with no arrowhead or stereotype. B. By a broken, arrowed line stereotyped with the word <<extend>>. C. By a broken, arrowed line stereotyped with the word <<e>iclude>>. D. By a broken, arrowed line stereotyped with the word <<include>>. QUESTION 36 During a workshop, it is useful to ask participants to come up with ideas which are listed for later evaluation. What is this technique called? A. Round Robin. B. Brainstorming. C. Mind Mapping.

17 D. Mess Finding. QUESTION 37 When analysing stakeholders, it is useful to produce a stakeholder analysis grid. What is depicted on the axes of this grid? A. Objectives and interests. B. Power and influence. C. Perspectives and impacts. D. Power and interest. QUESTION 38 How would usability and performance requirements be classified? A. As general requirements. B. As technical requirements. C. As functional requirements. D. As non-functional requirements.

18 QUESTION 39 When undertaking a CATWOE' analysis, which sequence should the first four letters be considered in? A. W, T, C, A B. T, W, C, A C. W, C, T, A D. T, A, W, C Correct Answer: A QUESTION 40 A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain? A. As an Inbound Logistics activity, B. As a Sales and Marketing activity. C. As a Technology Development activity. D. As a Service activity. QUESTION 41 When are workshops especially valuable? A. When suitably sized rooms are available. B. When all stakeholders are agreed on the way forward. C. When a geographically dispersed set of users needs to be consulted. D. When time and budget are constrained.

19 QUESTION 42 There is a requirement for an employee to enter time worked details into a computerised project reporting system. If this requirement was drawn on a use case diagram, which of the following would be correct? A. Employee would be the boundary, time details an actor. B. Project reporting system would be an actor, employee a use case. C. The computer system would be the boundary, the project reporting system a use case. D. Enter time details would be a use case, employee an actor. QUESTION 43 The Internal Rate of Return has been calculated for an option in a Business Case. Which ONE of the following statements is true? A. The Net Present Value is not known. B. The DCF Rate is not known. C. The Net Present Value is Zero. D. The DCF Rate is Zero. Correct Answer: C QUESTION 44

20 The entity relationship model below shows the relationship between Product and Order. Which of the following business rules is correct and is reflected in the diagram? A. The maximum number of products on one order is eight. B. The maximum number of products on one order is unlimited. C. The minimum number of orders for each product is one. D. The minimum number of products on each order is zero. Correct Answer: A QUESTION 45 Which of the following is NOT one of the perspectives considered by the 'Balanced Business Scorecard'? A. Competition. B. Customer. C. Learning and Growth. D. Financial. Correct Answer: A QUESTION 46 Which of the following investigation techniques is the MOST time consuming?

21 A. Questionnaires. B. Ethnographic study. C. Shadowing. D. Activity sampling. QUESTION 47 A project reporting system stores information about Employees. How would an Employee be represented in an entity-relationship diagram? A. As an Actor. B. As an Attribute. C. As an Entity. D. As a Relationship. Correct Answer: C QUESTION 48 Which of the following investigation techniques is MOST appropriate for collecting quantitative information? A. Workshops. B. Activity sampling.

22 C. Interviewing. D. Prototyping. QUESTION 49 Which of the following is an input to the Investigate the Situation stage of the business analysis process model? A. Stakeholder perspectives. B. List of issues/problems. C. Business case. D. Terms of reference. QUESTION 50 What occurs at handoffs when two actors do not synchronise their work? A. Errors. B. Queues. C. Functions. D. Decisions.

23 QUESTION 51 The change curve shows the range of emotions experienced by people when facing change. One of the axes on the graph is Time; what is the other axis? A. Fear. B. Self-esteem. C. Anger. D. Shock. QUESTION 52 What stage of the V model provides the test criteria for user acceptance testing? A. The business needs. B. The requirements. C. The designed solution. D. The developed solution. QUESTION 53 Which of the following techniques is used to focus solely on the external influences on an organisation? A. SWOT. B. PESTLE. C. CATWOE. D. MOST.

24 QUESTION 54 Which of the following are steps in the Isaksen and Treffinger's creative problem solving model? a. Mess Finding. b. Data Modelling. c. Process Finding. d. Problem Finding. e. Solution Finding. A. a, b, c and d. B. b, c and e. C. a, d and e. D. a, c, d and e. Correct Answer: C QUESTION 55 What stage immediately precedes testing in the waterfall lifecycle? A. Design. B. Development. C. Implementation. D. Analysis.

25 QUESTION 56 "The system should allow a user to enter customer details and select appropriate customers for a mailshot". What is wrong with this requirement? A. It consists of two requirements which should be separately defined. B. It contains the word "should" which must not be used in a requirement. C. It should be specific about the user it refers to. D. It should not contain the word "system" in the requirement. Correct Answer: A QUESTION 57 When undertaking business system modelling how many Business Activity Models' (BAM's) are initially produced? A. One for each system under consideration. B. One for each CATWOE. C. One for each Actor. D. One to reflect the perspective of the Owner. QUESTION 58 Which investigation technique is supported by use case' descriptions? A. Scenario Analysis. B. Questionaires. C. Document Analysis.

26 D. Interviewing. Correct Answer: A QUESTION 59 Which category of activities should be identified first when developing a 'Business Activity Model' (BAM)? A. Enabling. B. Planning. C. Doing. D. Monitoring. Correct Answer: C QUESTION 60 Which of the following statements is TRUE? A. Improving the business process is concerned with removing problems identified in the AS-IS process. B. Introducing bottlenecks is an important principle of business process re-design. C. It is not permissible to show decision diamonds on a swim-lane diagram. D. Processes cannot be improved by changing the sequence of activities alone.

27 Correct Answer: A QUESTION 61 In which stage of the requirements engineering process are requirements checked to see whether they are well formed and SMART? A. Requirements management. B. Requirements documentation. C. Requirements analysis. D. Requirements elicitation. Correct Answer: C QUESTION 62 The table below shows the costs and savings associated with a project. In which of the following years does the project break even? A. Year 2. B. Year 3. C. Year 4.

28 D. The project does not pay back within the four year period. Correct Answer: C QUESTION 63 An airline wishes to assess the punctuality of its flights. What type of business activity would do this? A. An enabling activity. B. A controlling activity. C. A planning activity. D. A monitoring activity. QUESTION 64 When are the acceptance criteria for user acceptance testing defined? A. When the deliverables of the system design have been agreed. B. When the deliverables of the requirements analysis have been agreed. C. When the software has been completed and has passed system testing. D. When the users have had the opportunity to use the software for a period of time.

29 QUESTION 65 The requirements catalogue documents the business user or users who requested the requirement. Which heading in the requirements catalogue template would this information be recorded? A. Owner. B. Justification. C. Author. D. Source. QUESTION 66 Which of the following only includes explicit corporate knowledge? A. Skills, values, communities of practice. B. Job descriptions, tasks, targets. C. Culture, norms, historical data. D. Style guides, procedures, processes. QUESTION 67 Which of the following approaches is the variation of the Waterfall lifecycle that shows explicitly the link between the analysis stages and the testing stages? A. V model. B. Spiral model. C. Unified process. D. Workflow model.

30 Correct Answer: A QUESTION 68 Which of the following is considered by the Boston Box? A. Power/influence. B. Impact. C. Market share. D. Gross profit. Correct Answer: C QUESTION 69 In which of the following circumstances is supplier power high? A. When switching costs are low. B. When there are relatively few customers. C. When the supplier brand is powerful. D. When alternatives are readily available. Correct Answer: C QUESTION 70 What does a force-field analysis consider?

31 A. Forces for and against business change. B. Forces in the competitive environment. C. The financial strength of the company. D. The power of external suppliers. Correct Answer: A QUESTION 71 What are business case development, subject matter expertise and procurement all examples of? A. Behavioural skill competencies required by business analysts. B. Business knowledge competencies required by business analysts. C. Technique competencies required by business analysts. D. Personal knowledge competencies required by business analysts. QUESTION 72 Which stage of the requirements engineering process precedes requirements validation? A. Requirements elicitation. B. Requirements analysis. C. Requirements management. D. Requirements documentation.

32 QUESTION 73 An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system. What investigation technique is the analyst using? A. Activity sampling. B. Protocol analysis. C. Document analysis D. Structured observation. Correct Answer: C QUESTION 74 Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation? A. The rich picture. B. The 'to be' process model. C. The business activity model. D. The use case diagram. Correct Answer: A

33 QUESTION 75 Which stage of Isaksen and Treffinger's creative problem-solving model is concerned with analysing the opinions and concerns to identify how information can be quantified? A. Mess finding. B. Data finding. C. Problem finding. D. Idea finding QUESTION 76 The term CATWOE provides a framework for defining and analysing business perspectives. In a project, which letter of CATWOE should be first understood by the business analyst? A. The Owner. B. The Customer. C. The Weltanschauung or world-view. D. The Actor. Correct Answer: C QUESTION 77 Which of the following is likely to be an input into the Analysing the Needs' stage of the business analysis process model?

34 A. Shortlist of business options. B. Validated requirements document, C. The business case. D. Agreed business activity model QUESTION 78 An entity type is a template for its entity occurrences. Which of the following is a template for objects? A. A class. B. A use case. C. An operation D. An actor. Correct Answer: A QUESTION 79 What are subsequent changes subject to once a requirements document has been signed off? A. Requirements verification. B. Requirements documentation. C. Requirements validation. D. Requirements management.

35 QUESTION 80 When is the self-esteem of individuals affected by a change process usually at its lowest? A. At the end of the change process. B. At the start of the change process. C. At all points during the change process. D. In the middle phase of the change process. QUESTION 81 What does the M stand for in MoSCoW? A. Mission. B. Must have. C. Management. D. Mandatory. QUESTION 82 Which of the following may be used as a basis for scripting acceptance tests? A. Stepwise refinement. B. Context diagrams.

36 C. Mind maps, D. Scenario analysis. QUESTION 83 Which of the following options only includes workshop discovery techniques? A. Brainstorming, brainwriting, mind maps. B. Round robin, post-it exercise, brainstorming. C. Rich pictures, mind maps, task scenarios. D. Stepwise refinement, context diagrams, process models. QUESTION 84 Which of the following statements is true? A. Shadowing is an effective way of preparing test scripts for user acceptance. B. Rich pictures and mind maps are used to document the requirements for the IT system. C. Interviews are effective in building a consensus view and securing agreement from a diverse group. D. Ethnographic Studies are concerned with the long term observation of the business environment.

37 QUESTION 85 The following is a list of statements concerning investigation techniques. a. Questionnaires are an effective way of developing rapport with the business users. b. Workshops are an effective way of obtaining user buy-in and acceptance. c. Protocol analysis involves following a user for a period to find out what they do. d. Scenarios can be used as an effective basis for the development of prototypes. Which of the following is correct? A. Statements a and c are incorrect, statements b and d are correct. B. Statements a and d are incorrect, statements b and c are correct C. Statements b and c are incorrect, statements a and d are correct. D. Statements c and d are incorrect, statements a and b are correct. Correct Answer: A QUESTION 86 A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues. What would this be classified as in a cost-benefit analysis? A. An intangible cost. B. A tangible benefit. C. An intangible benefit. D. A tangible cost.

38 Correct Answer: C QUESTION 87 Which of the following BEST describes the cause of a bottleneck in a business process? A. A step where one actor passes the process to another actor. B. A mismatch between the capacities of related process steps. C. An unnecessary step or steps in a sequence of process steps. D. A number of related steps that are carried out by different actors. QUESTION 88 Which of the following diagrams explicitly shows the sequence of tasks? A. A swim-lane diagram. B. A use case diagram. C. A business activity model. D. A class model. Correct Answer: A QUESTION 89 Which of the following BEST describes the term value proposition?

39 A. The net present value of a proposed project. B. The value that a product or service offers to customers. C. The proposed value of benefits in a cost-benefit analysis. D. The value of the Internal Rate of Return of a project. QUESTION 90 Which of the following is an advantage to the host organisation of using an internal consultant to conduct a business analysis project? A. They will have a broad business perspective. B. They will be familiar with the host organisation. C. They will only be paid when they are needed. D. They will have a dispassionate view of the host organisation. QUESTION 91 The following is a list of statements about stakeholders and stakeholder management. a. A customer can be considered as a stakeholder in a project. b. A supplier can be considered as a stakeholder in a project. c. Stakeholders' positions do not remain static during the life of the project. d. Communication must not be tailored to each stakeholder in the project. Which of the following is correct? A. Statements a, b and c are correct, statement d is incorrect.

40 B. All four statements are correct. C. Statements a and c are correct, statements b and d are incorrect. D. Statements b and c are correct, statements a and d are incorrect. Correct Answer: A QUESTION 92 Which of the following statements about business activity models (BAM) is correct? A. A BAM flowcharts the sequence of business events. B. A BAM will show who carries out business activities. C. A BAM is a model of the organisation s processes. D. A BAM will be defined for each business perspective. QUESTION 93 The senior managers of an organisation recognise that they employ knowledgeable, committed staff. Under which category of a SWOT will this be recorded? A. Weaknesses, B. Opportunities. C. Threats. D. Strengths.

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