Integrated use of management system standards and added value of HLS Lessons learned. Dick Hortensius NEN Management Systems 1

Transcription

1 Integrated use of management system standards and added value of HLS Lessons learned Dick Hortensius NEN Management Systems 1

2 Former situation: non-aligned standards ISO 9001:2008 Quality ISO/IEC Information security ISO Food safety ISO 14001:2004 Environment ISO Energy PAS 55:2008 Assets OHSAS Occupational health and safety BS Business continuity ISO Records ISO Supply chain security Integrated use of management system standards and added value of HLS 2

3 ISO ISO ISO Generic standards Plug-in model for ISO MSS Examples: Quality Environment OH&S ISO 9001:2015 ISO 14001:2015 ISO 45001:2018 Examples: Risk management Social responsibility Compliance management Sector standards ISO ISO ISO HLS Core elements and requirements Examples: Automotive Food safety Oil and gas ISO ISO Examples: Auditing Documentation Specific guidelines Generic guidelines Integrated use of management system standards and added value of HLS 3

4 New situation: fully aligned standards ISO 9001:2015 Quality ISO/IEC 27001:2017 Information security ISO 22000:2018 Food safety ISO 14001:2015 Environment ISO 50001:2018 Energy ISO 55001:2015 Assets ISO 19600:2015 Compliance ISO 45001:2018 Occupational health and safety ISO 22301:2014 Business continuity ISO 37001:2016 Anti-bribery Integrated use of management system standards and added value of HLS 4

5 Quality ISO ISO Security/safety/risk ISO ISO ISO ISO `1 ISO ISO ISO `1 ISO ISO ISO A new challenge! ISO 9001:2015 ISO/TS ISO ISO ISO ISO ISO ISO General business/assets/facilities ISO ISO ISO ISO ISO Core elements and requirements HLS ISO ISO ISO ISO ISO ISO ISO ISO ISO ISO ISO ISO Environment/sustainability/energy ISO 18091

6 Core elements HLS Core elements are basis for generic management processes HLS clauses ISO standards language Context of the organization Planning Resources Operation Evaluation of performance Improvement Management processes Top management language Stakeholder management & accountability Risk management Compliance management Process management Improvement and innovation Support and (human) resources Integrated use of management system standards and added value of HLS 6

7 Connecting HLS and any theme Processes HLS Risk management Compliance management Stakeholder Management management/ of Change accountability Supply Process chain management Improvement Innovation management Support, (human) resources Context of organization Changes In context Stakeholder needs, expectations Changes in the context Responsibilities, authorities for MoC Integration in the business processes Planning Planning of changes Risk and opportunities, planning action Identification of opportunities Support Resources, competencies, communication, documentation Resources, communication competencies Resources, competencies Operation Evaluation of performance Improvement Organization can choose whatever process is relevant to embed in system Control of changes Monitoring, auditing Operational control Monitoring, audits Correction, corrective action Management review Continual Integrated use of management system standards and added value of HLS 7

8 Input to management review (results internal audits) Two management levels in HLS (direction and control) Strategic level doing the right things Strategic analysis 9.3 Management review 4.1/4.2 Context analysis PDCA 4.3/4.4 System External/internal issues and developments Stakeholders, needs and expectations Direction 5.2 Policy 5.3 Structure 5.1 Operational level doing the things right 10 Corrective action and 9 Evaluation of performance/ Internalaudit 6.1 Addressing risks & opportunites PDCA 8 Operation 6.2 Objectives and planning Operational risk & compliance assessment Control Operational controls Integrated use of management system standards and added value of HLS 8

9 Connecting HLS clauses with MSSs Examples of discipline-specific elements Processes HLS ISO 9001 ISO ISO ISO ISO ISO ISO Context of organization Globalization Customer Sustainability Government / societal actors Cybercrime Internet of Things Understanding needs & expectations of workers Energy scarcity Renewables Interdependencies Suppliers / customers Customer focus Specific commitments to protect environment Accountability for injury and ill health Food safety policy, food team leader Planning R & O related to quality req. MoC Environmental aspects & signifcance Information security risk assessment Hazard and OH&S risk assessment Energy review, energy baseline Support Operation Measurement resources, org. knowledge Production / service delivery control External environmental communication Env. aspects control, lifecycle mgt, emergency prepareness Information security risk treatment Communication to enable workers to contribute Hazards elimination and risk reduction Hazard identification & control Operational control, design, procurement RA, BIA, continuity plans, exercising Evaluation of performance Customer satisfaction monitoring Environmental aspects monitoring Risk controls monitoring Hazardous situation monitoring Improvement Customer satisfaction enhancement Environmental performance Information security Safety performance Food safety Energy performance Integrated use of management system standards and added value of HLS 9

10 Key benefits of HLS Organizations implementing MSS Standards supporting integrated management and alignment of strategic objectives and operational processes Standards writers Clear format as basis for focusing on topic-specific aspects Stakeholders Their specific interests are addressed as part of integral management Integrated use of management system standards and added value of HLS 10

11 More information Visit ISO s management system standards website: Integrated use of management system standards and added value of HLS 11