Role Description Development Officer

Transcription

1 Role Description Development Officer Cluster Planning and Environment Agency Sydney Living Museums Division/Branch/Unit Strategy & Engagement Division/Development & Fundraising Team Location The Mint Classification/Grade/Band Clerk Grade 5/6 Role Number SE014 ANZSCO Code PCAT Code Date of Approval 29 August 2018 Agency Website Agency overview Sydney Living Museums (SLM) is a leading government agency in Australia with responsibility for conserving, managing, interpreting and activating places and sites of local, national and international significance. Established in 1980, our collection includes the UNESCO World Heritage listed Hyde Park Barracks, The Mint, Australia s oldest surviving government building through to the twentieth century Rose Seidler House, which marks the arrival of the modernist movement to Australia. The collection is unlike other museums in that the significance of each is in the whole, and not just in the parts. The awareness of place frames each narrative. Our audiences are local, regional, national and international. Sydney Living Museums is a state cultural institution, reporting to the Minister for the Arts. The Strategy & Engagement Division is comprised of teams managing Strategic Projects, Indigenous Strategy & Cultural Engagement, External Relations, Development & Fundraising, Experience & Learning, Digital, and the Hyde Park Barracks Bicentenary Project. The Division s functions include effective managing SLM s external relations, stakeholder engagement, donors and corporate partners; delivering strategic projects designed to renew our facilities and interpretation at our current sites, develop business cases that consider new at risk heritage sites that could form part of the SLM portfolio; create compelling innovative and engaging education and public programs to grow audiences, enhance perceptions of SLM and increase public appreciation for heritage. The Development & Fundraising Team is responsible for increasing funding from and engagement with donors, corporate partners and members across SLM and, the Foundation for the Historic Houses Trust to support the work of the organisation in caring for and passing on to future generations some of Australia s most important historic buildings, sites and collections. Primary purpose of the role Develop, build and maintain effective relationships with existing and prospective donors, bequestors, foundations, trusts and corporate partners to grow and develop Sydney Living Museums philanthropic strategy delivered through annual philanthropic appeals, events and other fundraising activity. 1

2 Key accountabilities Develop and maintain effective working relationships with existing and prospective donors, Trusts, Foundations, partners and grant making bodies to identify and achieve funding opportunities. Identify and research appropriate Foundations, Trusts and Grant making bodies to ascertain opportunities and applications for funding. Collaborate with the Head of Development & Fundraising to plan, coordinate and implement event management and program communications for donor and partner programs. Collate and supply information to the Head of Development & Fundraising in a timely manner relating to donor and partnership activities for reporting purposes. Interpret and manage financial reporting on donations to update and provide financial reporting on a monthly and quarterly basis for a range of internal stakeholders. Manage and deliver donor and acknowledgement events to increase donor engagement, cultivation and recognition within set timeframes and budgets. Manage and regularly update records through the agency s CRM system to ensure current and prospective donors and other relevant contact information and the grants database is accurately maintained. Manage donor and relevant stakeholder communications, receipting, marketing activities and events in a timely and accurate fashion to encourage repeat donor involvement and represent the agency in a professional manner. Key challenges Participating in forward planning to ensure a diverse range of events and communications are scheduled to develop philanthropic giving and increase collaboration with partners. Managing the delivery of programs, events and activities with sometimes competing deadlines and in an environment of limited resources. Implementing effective evaluation and feedback mechanisms to ensure ongoing quality improvement in the delivery of the Development & Fundraising programs. Key relationships Who Internal Why Head of Development & Fundraising Receive strategic guidance and direction in relation to Development & Fundraising strategies and institutional priorities from and provide regular updates on projects, issues and priorities. Participate in setting and meeting Team goals. Collaborate with to contribute to the departmental strategic plan. Marketing & Audience Insight Team Collaborate with to coordinate marketing collateral, donor and partner benefits, digital and written communications, events and other engagement/recognition activities. Work with Membership to develop new opportunities to engage with and cultivate members to donors Development & Fundraising Team Collaborate with to secure relationships and funding in support for SLM. Collaborate with to build efficient working relationships and share networks. Role Description Development Officer 2

3 Who Why Maintain effective lines of communications and develop strong relationships across SLM stakeholders. Work with to develop new opportunities to engage with donors Sydney Living Museums Foundation Attend agency SLM Foundation meetings where required regarding including major gift research, financial information and associated philanthropic research. Develop and maintain effective working relationships. Teams across the agency Communicating with other teams and units across the organisation to ensure donor and partner benefits are being integrated across the organisation. External Donors, partners and the members of the public Sponsors, donors and other external stakeholders Role dimensions Decision making Liaise with to secure and co-ordinate resources for the development and delivery of donor and partner programs. Work with to develop new opportunities to engage with current/prospective donors and partners. Respond to general enquiries about philanthropic donors and fundraising activities. Maintain effective lines of communication. Liaise with to secure and co-ordinate resources for the development and delivery of donor and partner programs. Develop and maintain a network of professional relationships. This role: Makes day to day decisions relating to work priorities and workload management for themselves and staff supervised. Takes active ownership of own work. Maintains strong and efficient lines of communication at a range of levels with internal and external stakeholders. Consults with supervisor on issues with the potential to escalate or create precedent. Works with other teams internally to develop required communications, events and programs to deliver philanthropic and partner objectives. Refers to supervisor for decisions that require change or fall outside standard guidelines and practice. Maintains efficient lines of communication across internal and external stakeholders. Works within project timelines, budgets and briefings set by the supervisor. Reporting line This role reports to the Head of Development & Fundraising. Direct reports Nil Budget/Expenditure Nil Role Description Development Officer 3

4 Essential requirements Relevant tertiary qualifications or equivalent experience in a similar role. Current NSW driver s licence. Flexibility to attend out of hours events related to the role including some weekends. Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at Capability summary Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Adept Adept Foundational Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Personal Attributes Adept Look for and take advantage of opportunities to learn new skills and develop strengths Role Description Development Officer 4

5 NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Manage Self Relationships Communicate Effectively Relationships Commit to Customer Service Results Deliver Results Results Plan and Prioritise Adept Show commitment to achieving challenging goals Examine and reflect on own performance Seek and respond positively to constructive feedback and guidance Demonstrate a high level of personal motivation Focus on key points and speak in Plain English Clearly explain and present ideas and arguments Listen to others when they are speaking and ask appropriate, respectful questions Monitor own and others non-verbal cues and adapt where necessary Prepare written material that is well structured and easy to follow by the intended audience Communicate routine technical information clearly Support a culture of quality customer service in the organisation Demonstrate a thorough knowledge of the services provided and relay to customers Identify and respond quickly to customer needs Consider customer service requirements and develop solutions to meet needs Resolve complex customer issues and needs Co-operate across work areas to improve outcomes for customers Take responsibility for delivering on intended outcomes Make sure team/unit staff understand expected goals and acknowledge success Identify resource needs and ensure goals are achieved within budget and deadlines Identify changed priorities and ensure allocation of resources meets new business needs Ensure financial implications of changed priorities are explicit and budgeted for Use own expertise and seek others' expertise to achieve work outcomes Understand the team/unit objectives and align operational activities accordingly Initiate, and develop team goals and plans and use feedback to inform future planning Respond proactively to changing circumstances and adjust plans and schedules when necessary Consider the implications of immediate and longer term organisational issues and how these might impact on the achievement of team/unit goals Accommodate and respond with initiative to changing priorities and operating environments Business Enablers Understand basic financial terminology, policies and Role Description Development Officer 5

6 NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Finance Business Enablers Project Management processes, including the difference between recurrent and capital spending Take account of financial and budget implications, including value for money in planning decisions Present basic financial information to a target audience in an appropriate format Understand financial audit, reporting and compliance obligations and the actions needed to satisfy them Display an awareness of financial risk and exposure and solutions to address these Perform basic research and analysis which others will use to inform project directions Understand project goals, steps to be undertaken and expected outcomes Prepare accurate documentation to support cost or resource estimates Participate and contribute to reviews of progress, outcomes and future improvements Identify and escalate any possible variance from project plans Role Description Development Officer 6