Dartmouth College 2008 Staff Survey

Transcription

1 Dartmouth College 2008 Staff Survey Data Analysis Solutions Prepared for: Dartmouth College

2 Survey Overview Revised survey allowed for new questions and comparison to results from the 2006 Dartmouth College Staff Survey. Questionnaire 119 rating questions 16 additional rating questions for those employed by the college in classification/demographic questions 1 open-end comment box Respondents All regular administrative and staff employees based on the employment status were invited to participate (3,399) 1,742 respondents for a 51% response rate Administration Survey available from April 30, 2008 May 26, 2008 as a web survey Employees without regular computer access could attend scheduled sessions on campus arranged by HR 2

3 Survey Respondents Demographics for the 2006 & 2008 Staff Surveys Arts and Sciences 7% 9% Less than 1 9% 9% Area of employment Dean of College 11% 11% Years 1 5 years 34% 29% Development 8% 8% Employed 6 10 years 23% 25% Finance and Administration 5% 7% at years 12% 13% FO&M, Hanover Inn 11% 10% Dartmouth years 11% 8% Medical School 20% 21% More than 20 12% 15% President's Office, Public Affairs, Alumni Relations 4% 4% Count Provost 16% 16% Thayer & Tuck 8% 8% Female 63% 64% Gender Other 10% 7% Male 37% 36% Count Count Primary Job Function Supervise Others Administrative assistant/clerical/secretarial 20% 22% Minority 6% 6% Ethnicity Computing 9% 8% White/Caucasian 94% 94% Executive/administrative/managerial 31% 32% Count Other professional (e.g., librarian, counselor) 10% 14% Service/maintenance 10% 7% Employment Hanover 78% 72% Skilled trades 5% 5% Location Outside Hanover 22% 28% Other 16% 12% Count Count Type of Full time 93% 94% Yes 39% 37% Employment Part time 7% 6% No 61% 63% Count Count Pay Monthly 48% 52% Frequency Bi weekly 52% 48% Count

4 Survey Respondents (continued) Demographics only asked in the 2008 Staff Survey or younger 3% 1 person 16% % 2 39% % Household 3 19% Age % Size 4 19% % 5 5% % 6 or more people 2% 66 or older 1% Count 1691 Count children 63% Married or living w/partner in long term relationship 73% Children 1 17% Divorced 10% Under Age 2 16% Marital Status Separated 1% 18 in 3 3% Widowed 2% Household 4 1% Single and none of the above 14% 5 or more children 0% Count 1693 Count 1684 Dual Income Household Yes 65% No 35% Count

5 Survey Results 5

6 Recommendation of Employment & Overall Satisfaction Would you recommend employment at Dartmouth to a friend? Recommend Employment The vast majority of our employees continue to endorse Dartmouth as a good place to work % 43% 6% Definitely Probably Probably not Definitely not 59% 34% 5% Overall Satisfaction - The degree of overall job satisfaction of Dartmouth employees remains high 2008 Overall, how satisfied are you with your current job? 36% 51% 11% Very Satisfied Satisfied Dissatisfied Very Dissatisfied % 47% 9% 6

7 Satisfaction with Specific Aspects of Job 2006 & 2008 mean scores are almost the same. Employees are least satisfied with salaries and opportunities for training & advancement. Nature of my work Job security Benefits (health insurance, retirement, etc) Support for balancing my work & home/personal obligations Technology necessary to do a good job Quality of my office/work space Resources necessary to do a good job Workload How satisfied are you with the following aspects of your current job? (Mean scores) Opportunities for personal development No change between 2006 & 2008 Opportunities for job training/skill enhancement Wages/salary Opportunities to move to a similar job in another department Opportunities for promotion/advancement No change between 2006 & Staff Survey 2006 Staff Survey Very Dissatisfied Very Satisfied 7

8 Professional Life and Development 9 out of 10 employees agree that their work exceeds job expectations & that they will continue to work at Dartmouth for at least the next year. Almost one-third of all employees, particularly men, service/maintenance, and skilled trades employees feel their work interferes with training opportunities Work Life & Professional Development Opportunities I go above & beyond what is expected in my job 91% 8% 1% I expect to continue working at Dartmouth for at least the next 12 months 90% 5% 5% My contributions are valued by others 82% 10% 8% I often have opportunities to contribute my skills & knowledge to work activities 82% 11% 7% I feel a sense of belonging to the Dartmouth community 65% 22% 13% Information about retirement planning is easy to find 61% 26% 13% Training opportunities & courses offered by the College are relevant to my learning interests & needs Work responsibilities don't interfere with my ability to take advantage of training opportunities There's a feeling of unity & togetherness among employees at Dartmouth 52% 51% 45% 27% 17% 29% 21% 32% 26% I would benefit from having a mentor 39% 36% 25% Agree Neither Disagree Nor Agree Disagree 8

9 Leadership Leadership More than 3 out of 4 employees believe their own department s work clearly ties to the College s mission Just under half of employees have confidence & trust in senior leadership, while one-third are unsure Leadership The work of my dept has clear connections to the College s mission 78% 15% 8% Resources are allocated in accordance with institutional priorities 48% 28% 24% I have confidence & trust in Dartmouth senior leadership 46% 33% 20% Agree Neither Disagree Nor Agree Disagree 9

10 College Publications Communication Employees are split over how to receive VOX: 36% prefer in print & 41% prefer by Employees age 50+ are significantly more likely to prefer VOX in print Computing, Finance & Administration, and Tuck & Thayer employees are significantly more likely to prefer VOX by with link to online version Communication I find necessary info from the Dartmouth College website 76% 16% 8% I regularly read VOX 53% 19% 28% I find the form at of Dartmouth Daily Updates useful 52% 29% 19% I find the content of Dartmouth Daily Updates useful 51% 30% 19% Organizational communication is tim ely & allows for adequate preparation 48% 26% 26% I find VOX useful in providing info I need to know 41% 38% 22% Agree Neither Disagree Nor Agree Disagree 10

11 Dartmouth Community Support More than 75% of employees feel the Dartmouth community is supportive toward most groups of people. Men & women have different perceptions with men reporting higher levels of support for all groups Employees perceive the least support for those with disabilities and those from economically disadvantaged backgrounds How supportive do you think the Dartmouth community is for: Lesbian, gay, bisexual, & transgender people 83% 13% 4% People from outside U.S.A. 83% 14% 3% People with different religious/spiritual beliefs 80% 15% 5% People of color 80% 14% 6% Men 79% 17% 4% Women 76% 17% 8% People with disabilities 68% 21% 12% People from economically disadvantaged backgrounds 55% 24% 21% Supportive Neither Unsupportive Nor Supportive Unsupportive 11

12 Department/Workgroup Overall, the Dartmouth work environment is considered welcoming to all & encourages improvements. Different values & backgrounds are respected The work environment is friendly We re encouraged to improve the way we do things Short-term goals of dept are clear Workplace climate reflects College s commitments to diversity People are treated fairly Information is regularly passed from my supervisor to my dept Long-term goals of dept are clear How often are the following true in your department? (Mean scores) Excellent performance is recognized No change between 2006 & 2008 There is effective communication within my dept Differing viewpoints are identified & discussed Resources are allocated effectively There is effective communication between departments No change between 2006 & 2008 We re expected to do things how always been done Have effective means for obtaining feedback on dept s performance Excellent performance is rewarded 2008 Staff Survey 2006 Staff Survey Never Sometimes Always Note: Not all statements were included in the 2006 Staff Survey 12

13 Department Decision-Making & Change Half of employees think the pace of change & decision-making is too slow. Consultation with staff prior to making decisions Explanation of decisions once they are made % 52% 6% % 56% 6% Too little About right Too much Too little About right Too much % 53% 7% % 59% 4% Acceptance of change by staff Acceptance of change by leadership % 63% 5% % 62% 8% Too resistant About right Too eager to change Too resistant About right Too eager to change % 66% 5% % 66% 11% Pace of implementing change Pace of decision making % 40% 7% % 44% 6% Too slow About right Too fast Too slow About right Too fast % 46% 8% % 45% 7% 13

14 Current Job Overall, employees feel they regularly have the freedom to manage work. - Employees at sites outside of Hanover have significantly higher mean scores for ability to manage workload & freedom to manage daily work than employees in Hanover - Employees supervising others have significantly higher mean scores for freedom to manage daily work, input into decisions, & being kept informed about work developments How often are the following true of your current job? (Mean scores) I have sufficient freedom in managing my daily work activities No change between 2006 & 2008 I am able to manage my workload Job performance expectations are clear It is clear how my job relates to the Mission of the College Sharing new ideas with my fellow workers is easy I receive useful evaluation of my performance I am kept informed about developments that will affect my work We discuss difficult or controversial issues openly I regularly have input into decisions that affect me If I disagree with others, I could be avoided or excluded 2008 Staff Survey 2006 Staff Survey Never Sometimes Always Note: Not all statements were included in the 2006 Staff Survey 14

15 Immediate Supervisor 2008 & 2006 mean scores of supervisors are almost the same. Supervisors received positive scores for regularly being open to suggestions & ideas. Women, those employed at Dartmouth for less than one year, and those who supervise other employees reported higher mean scores for their supervisor across all statements. How would you rate your immediate supervisor? He or she: (Mean scores) Is supportive of my professional development & growth Welcomes suggestions Encourages creative problem solving Is open to new ideas Sets fair goals & expectations Sets a good example Recognizes & acknowledges good work Inspires me to do my best work Communicates clearly Provides effective evaluation of my work 2008 Staff Survey 2006 Staff Survey Never Sometimes Always Note: Not all statements were included in the 2006 Staff Survey 15

16 Continue Working at Dartmouth Employees rate interesting work & benefits/salary as more important than Dartmouth s reputation or chances to work with faculty/students. Benefits (insurance, retirement plan, etc) Interesting/meaningful work Level of wages/salary Job security Colleagues & co-workers Geographic location Being part of an educational institution An inclusive/affirmative action employer Opportunity to work with Dartmouth students Dartmouth s reputation as an employer of choice in my field Opportunity to work with Dartmouth faculty Dartmouth s national reputation How important are the following in your decision to continue working at Dartmouth? (Mean scores) Dartmouth s reputation in the Upper Valley My spouse/partner works at or is a student at Dartmouth 2008 Staff Survey 2006 Staff Survey Not Important Extremely Important Note: Not all statements were included in the 2006 Staff Survey 16

17 Motivation & Commitment to Job Factors for Motivation At least 97% of employees feel relationships with coworkers & supervisors, timely evaluation & recognition, and work-life balance are important Balance between work & personal life Good relationships with fellow workers Support from im m ediate supervisor(s) How im portant are the following in making you motivated & committed to do your best work? Sense of teamwork among members of dept Recognition for work 27% 38% 38% 35% 48% 48% 51% 45% 51% 43% 7% 11% 14% 12% 23% Executive/Managerial Employees Significantly more likely to have enough recognition for their work & feel a sense of teamwork Significantly less likely to have work-life balance Effective & timely evaluation from im m ediate supervisor(s) Balance between work & personal life Good relationships with fellow workers Support from imm ediate supervisor(s) Sense of teamwork among members of dept 20% Do you have the following in your job? 57% 52% 67% 62% 47% Extremely Important Somewhat Important 29% Very Important Not Important 37% 6% 32% 1% 32% 6% 41% 6% Recognition for work 39% 51% 9% Effective & timely evaluation from imm ediate supervisor(s) 45% 42% 14% Enough Some Not at All 17

18 Changes since the 2006 Staff Survey 4 out of 5 respondents were employed by Dartmouth in the Spring of Of those 2008 respondents employed in 2006, 76% participated in the 2006 Staff Survey. Compared to Spring 2006, how would you describe the changes in the following? Frequency of communication Clarity of Dartmouth mission & priorities Access to information on internal job openings Clarity of communication Availability of options for resolving conflict in the workplace Welcome efforts for new employees Opportunities for staff professional development Support for staff professional development Commitment to diversity & inclusion Sharing of information across different areas of the college Completion of annual performance evaluations Efficiency of the staff hiring process Divisions communicating & cooperating with each other Recognition for good work Speed of decision making 51% 40% 37% 37% 36% 36% 33% 31% 31% 30% 30% 29% 22% 21% 19% 41% 8% 56% 5% 56% 7% 53% 10% 55% 9% 59% 6% 59% 7% 61% 7% 66% 3% 61% 9% 61% 9% 51% 19% 67% 10% 69% 10% 71% 10% Better No Change Worse 18

19 Open-Ended Comments To conclude the survey, employees were asked to add any suggestions they had for making Dartmouth the best possible place to work employees (34%) provided open-ended comments, which were coded into major themes Compensation/Benefits Human Resources Issues Community Leadership Parking/Commuting Communication Survey Appreciation Oasis Financial Management System Employee Recognition 19