POSITION DESCRIPTION MANAGER BUSINESS IMPROVEMENT

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1 POSITION DESCRIPTION MANAGER BUSINESS IMPROVEMENT Reports to Location Vision Masterton District Council Masterton District Council to build and maintain a reputation for providing superb service and excellent community support. Values A Accountability Treaty of Waitangi C T I O Creativity Teamwork Integrity Open communication N No excuses S Service Masterton District Council (MDC) is committed to the principles of the Treaty of Waitangi, particularly those of partnership, participation and pro-active protection, and recognises Tikanga Maori values as being the key to Maori outcomes that are appropriate, accessible and affordable. There is an expectation that the principles will be applied in a measured and reasonable manner. Salary Range Position Overview Primary Function of Position TO BE CONFIRMED Develop and lead an ongoing programme of process innovation and continuous business improvement initiatives across the Council, with a strong focus on reviewing and improving organisation s systems and processes that drive greater service excellence, cost efficiencies and adherence to contractual compliance/operational standards and efficiencies across all MDC departments and services. Responsibilities Take the lead in the analysis, development and implementation of existing and new business processes. Budget TBC Support the business to deliver better value and great efficiency through the identification and elimination of unnecessary complexity within business processes. Provide day-to-day operational management of the Business Improvement team. Provide strategic advice to the and Senior Management Team in respect of their area of responsibility Ensure that the Business Improvement team provides an effective, efficient service to its internal customers in order to achieve Council s levels of service, cost effectively & in a sustainable manner 1

2 Key Relationships Direct Reports Others TBC Internal Senior Management Team MDC managers and staff External Contractors to MDC 2

3 Accountabilities KEY RESULT AREAS EXPECTED OUTCOMES Analysis of business processes Development of recommendations Implementation of agreed recommendations All other as required in managing a business improvement function Identify and create methodology to carry out business improvement analysis Elicit requirements and identify areas for business improvements using (but not limited to) workshops, interviews, document analysis, site visits, business process descriptions, business analysis and workflow analysis Engage with key stakeholders to drive buy-in, ideas and solutions Analyse current processes, practices and procedures Advise internal project leads or sponsors (CE, SMT and other managers) on key business process risks and issues, providing workable solutions as required Create recommendations to rectify performance issues and drive operational excellence, ensuring (1) business processes meet requirements outlined during scoping with CE and SMT and (2) solutions/recommendations meet governance and other required standards Work with the Senior Management Team and other key MDC stakeholders to implement agreed recommendations, assessing operational performance against agreed process metrics Provide consultative support to the managers in executing their respective processes and initiatives, coaching and guiding on any areas of improvement Assist stakeholders to prepare new support material based on revised processes (e.g. standard operations procedures). Plan and deliver necessary training to managers and staff, with support from the HR Manager, on newly implemented processes and procedures Ongoing evaluation and review Complete post implementation reviews to ensure successful delivery has been achieved Reporting to CE and SMT and Audit and Risk Committee (when requested) Work with the SMT to build a continuous improvement environment to support an ongoing program of change A key champion and driver of continuous improvement, customer service and value for money 3

4 Health, Safety and Risk Ensure own and others safety at all times Comply with policies, procedures and safe systems of work Report all incidents/accidents, including near misses, in a timely fashion Actively participate in the hazard management and identification process Escalate risk as per the Risk Management Policy Other Duties Any other relevant tasks may be undertaken in negotiation with the To act within legal boundaries and the Masterton District Council policies PERSON SPECIFICATION Qualifications and background Job-specific competencies Ensure that all records are maintained accurately and in accordance with legislation and Masterton District Council policy Provide appropriate information in accordance with the Privacy Act, other relevant legislation and Masterton District Council policy A degree in management, risk or equivalent Process and business improvement background Knowledge and experience of business administration, planning and financial management Strong financial/numerical skills Experience working in a cross-functional environment A commitment to continuous improvement and willingness to initiate proactive change through business improvement initiatives Good practical management/leadership skills and people skills acquired at a senior level. Leadership qualities Provides direction with minimal delay, delegates where appropriate; acts professionally; self-starter; risk assessor; good listener Excellent verbal communication and relationship management skills Excellent report writing skills Strong influencing, analytical and problem solving skills with a strategic outlook Experience in preparing and presenting recommendations to an audience of senior managers A flexible, customer focused attitude An understanding of local government an advantage Sound political acumen and judgement Strong personal prioritisation and time management skills, a completer-finisher taking accountability for the agreed process from inception to delivery, in an environment that requires robust metrics to use in reporting in the public sector environment Proficient general computer skills Strong project management and quality assurance skills and experience Change management experience desirable 4

5 Performance Development Review An initial review of performance will be conducted after three months, with an annual performance development planning session annually thereafter. This is in the context of regular discussions and a no surprises annual review. Acceptance Acceptance of the position implies acceptance of the position description: Position Title Signature of Employee Date 5