LSIILARH6 Develop organisational structures and systems to support volunteering

Transcription

1 Develop organisational structures and systems to support volunteering Overview Organisations need structures and systems that properly integrate and support the work of volunteers. In particular, these structures and systems should cover: 1. personnel management in a volunteer context 2. health and safety 3. induction 4. training and development 5. supervision and support 6. communication 7. resourcing You need to evaluate how existing structures and systems can be improved to meet your organisation's and volunteers' needs. You may need to introduce quite new structures and systems where none exist. When designing or redesigning structures and systems, you need to develop various options and consult on these with volunteers, other stakeholders (such as beneficiaries of volunteer work, individual or corporate funders, partner organisations and paid staff) and decision makers (such as trustees, committee members and senior managers). Before putting the agreed structures and systems in place you need to negotiate their introduction with the volunteers, other stakeholders and decision makers. To develop organisational structures and systems to support volunteering, you need to: 1. identify and evaluate organisational structures and systems to support volunteering 2. design organisational structures and systems to support volunteering, and 3. implement organisational structures and systems to support volunteering URN 1

2 Performance criteria Identify and evaluate organisational structures and systems to support You must be able to: P1 P2 P3 P4 P5 P6 identify existing structures and systems that are relevant to volunteers in your organisation identify the diverse needs of volunteers and potential volunteers in relation to structures and systems encourage and support volunteers and colleagues to provide feedback on the effectiveness and efficiency of structures and systems and how well they meet diverse needs identify and evaluate structures and systems in other related organisations to identify best practice analyse the information and identify ways in which structures and systems in your organisation could best meet the needs of your volunteers share your findings with decision makers and stakeholders and take account of their feedback Design organisational structures and systems to support volunteering You must be able to: P7 identify the current and potential resources available for structures and systems P8 develop specifications for structures and systems using evaluation and feedback P9 develop options to meet these specifications which are achievable within available resources and are consistent with other relevant structures and systems in your organisation P10 make sure the options you develop promote people's rights, responsibilities and diversity P11 present your options to decision makers and stakeholders and help them to provide informed feedback on your options P12 take account of the feedback of decision makers and stakeholders in selecting and refining an option and gain their approval to move forward Implement organisational structures and systems to support volunteering You must be able to: P13 involve volunteers and colleagues in planning how to implement structures and systems P14 negotiate and agree your plans for implementing structures and systems with decision makers and stakeholders P15 make sure those involved in implementing the structures and systems understand the implications for their work P16 identify and provide the training, development and other support that may be required to make the structures and systems effective URN 2

3 P17 put in place methods to monitor and evaluate the structures and systems and identify when evaluation will take place P18 monitor the implementation of the structures and systems, ensuring they are being adhered to P19 carry out scheduled evaluations and make any necessary improvements URN 3

4 Knowledge and understanding Communication K1 K2 the principles of effective communication and how to apply them the importance of getting informed feedback from people, and how to do so Continuous improvement K3 K4 the importance of continuously reviewing and improving structures and systems, and how to do so the value of seeking innovation in structures and systems Diversity and equality K5 K6 the role that institutional discrimination can play in promoting inequality and how to minimise this the particular needs that volunteers with different experiences, backgrounds and abilities may have and how to cater for these within volunteer support structures and systems Involvement and motivation K7 K8 K9 the importance of consulting with people and how to do so the importance of showing that you have taken account of feedback the importance of involving volunteers and other relevant staff in planning and how to do so Learning and development K10 how to identify people's training and development needs K11 how to provide appropriate training and development to meet people's diverse needs Monitoring, review and evaluation K12 how to evaluate existing structures and systems for effectiveness and efficiency K13 how to ensure that structures and systems are being adhered to K14 the importance of monitoring and evaluation, and how to establish monitoring and evaluation processes and methods URN 4

5 Negotiating and agreement K15 how to negotiate with and influence others Planning and co-ordination K16 how to develop specifications for structures and systems K17 the importance of identifying a range of options for others to consider when making new proposals Support and supervision K18 the types of support that volunteers and other staff may need in order to deal with changed structures and systems, and how to make sure they receive the necessary support Resource management K19 how to quantify the resources available for your plans K20 how to estimate the type and quantity of resources required for your plans Volunteering K21 the particular needs that volunteers have by comparison with other types of staff K22 the types of structures and systems that are needed to support volunteers URN 5

6 Additional Information Links to other NOS This unit links closely with units: UKWHA1 Contribute to the development of your organisation's strategy UKWHA2 Develop your organisation's volunteering policy UKWHA4 Develop plans to meet your organisation's goals UKWHA5 Evaluate volunteers' contributions to your organisation's goals. URN 6

7 Developed by Learning and Skills Improvement Service Version number 1 Date approved April 2008 Indicative review date Validity Status Originating organisation Original URN Relevant occupations Suite Key words April 2010 Current Imported UK Workforce Hub UKWH A3 Librarians and Related Professionals; Education and training; Direct learning support Information and Library Services, Archive Services and Records Management develop, planning, support, management URN 7