There is no quality in construction

Transcription

1 There is no quality in construction Ken Cameron General Manager AQUAS

2 About AQUAS AQUAS provide specialist services in Quality, OHS and Environmental management systems including Development of Management Systems and Plans Compliance/system auditing Project Verification Systems AQUAS can enable compliance..aquas can verify compliance

3 The Agenda! What is quality A brief history of quality in the Australian construction industry Why there is no quality in construction Some examples What can we do about it

4 Quality What the customer wants (Never build nothing, nowhere, for nobody unless they ask for it)

5 Remember: Quality is where your customers come back. Not the products Quality is anything but free

6 Remember the golden rule.. S/He who has the gold rules

7 Quality has been around for a long time

8 From early times there was a need to standardise

9 A focus on military requirements progressed to more peaceful outcomes

10 A Journey!

11 The Standards! AS1891,2,3 AS3901,2,3 (ISO9001) AS2990 Category A, B, C ISO/AS 9001:1994 (2,3!) ISO/AS 9001:2000

12 Consultants have a lot to answer for

13 Quality Management is the Systematic Method of : definition planning implementation, and review of processes to provide confidence that a product or service will satisfy given requirements for quality.

14 Process Control identify who is responsible planning and implementation of process document the minimum requirements aim is to assure the quality of productive effort establish a process plan or method statement document the inspection and test plan

15 Compliance Verification of Project Outcomes : Individuals responsible for quality of their productive effort. Companies must perform to specified requirements Inspection done by those responsible for the work Based on the Inspection and Test Plan Objective evidence maintained Project Manager verifies by audit (random sampling)

16 Defining the Cost of Quality Quality systems cost from 1% to 3% of turnover Identify the costs associated with planning and administration A good system will aid Project Management Define the cost of mistakes / errors / omissions / management System must be based on the needs of the organisation

17 But is this quality

18 Guide Application of Quality Management critical to success of the project along with capability, cost and time. optimise the quality policy and the processes of the project. applies objective standards and processes to achieve the largely subjective goal of customer satisfaction requires continuous application of quality planning, control, assurance and improvement throughout the project life cycle (Australian National Competency Standards)

19 Controlling the Process Concept of variability

20 Total Quality Management Quality is defined by Customers The next process in a system is your customer There must be a respect for people All levels of the organisation must (want & be able to) participate There must be an emphasis on continuous improvement All involved must work within the system (ie: understand it) Management to work with the system to achieve improvement Customers, Suppliers and Contractors are part of the system Work with customers & suppliers to achieve a quality outcome Management must be by measured data, not PHOG (Prophesy, Heresy, Opinion and Guess work) Prevention is better than detection

21 Demings 14 Points Create constancy of purpose toward improvement of product and service Adopt the new philosophy Cease dependence on mass inspection End the practice of awarding business on the basis of price tag alone Find problems Institute training on the job Institute modern methods of supervision of production workers Drive out fear Break down barriers between departments Eliminate numerical goals, posters and slogans for the workforce Eliminate work standards that prescribe numerical quotas Remove barriers that rob people of pride of workmanship Institute a vigorous program of education and retraining Create a structure in top management that will push every day on the above 13 points

22 Process Improvement Define the process; Identify parameters; Identify key variables; Establish cause; Measure; Identify improvements; Implement improvements; and Monitor improvements

23 Demings PDCA Cycle PLAN Identify alternative courses of action; DO Implement alternative on a trial basis; CHECK Did alternative achieve a better outcome; ACT Implement alternative

24 Its Not All Bad

25 The Current Project Environment The rush to commence without planning Recycling previous documents without understanding the specification Lack of supervision of the process Reliance on pieces of paper Not looking at the product Failing to review (covering over) Not recognising variation of process Insular industry Use as is thinking

26 The Future Formal training of construction personnel Look at other industries Pay for the production of planning documents Pay for conformance Incentive to introduce process controls Industry involvement

27 All of us have experience we can add to industry

28 Thankyou Ken Cameron