Competency Model (Training Specialist) (GS 11/12/13) Core Competencies. Training Specialist (GS 11/12/13)

Transcription

1 Core Competencies 1. Communication Accountability and Transparency Internal Awareness External Awareness Conflict Management Leveraging Diversity Fostering Collaboration Partner/ Customer Service Orientation CTP Regulatory Knowledge... 4 Training Specialist (GS 11/12/13) 1. Needs Assessment Curriculum Development Course Logistics and Administrations Training Program Evaluation Training Advisement Training Automation Training Delivery

2 CTP Core Competencies 1. 0BCommunication A. Communicating Effectively across CTP B. Communicating Effectively with Colleagues and Stakeholders C. Demonstrating effective Interpersonal/ Relationship Skills 2. 1BAccountability and Transparency A. Holding Self Accountable for Program Responsibilities B. Demonstrating High Standards of Ethics and Integrity 1. Is professional and courteous in all written and oral communication. 2. Expresses self in a clear, concise, and organized manner in written and oral communication. 3. Tailors communication based on the styles and needs of others. 4. Keeps others well informed on pertinent CTP-related issues. 5. Actively listens and asks appropriate questions to ensure that understanding of the situation is obtained before formulating a response. 6. Escalates issues that warrant immediate attention in an effective and timely manner. 1. Acts in an ethical and honest manner that is consistent with organizational values in all situations. 2. Performs job duties effectively within required timeframes. 3. Takes responsibility for own actions. 4. Admits personal mistakes, learns from them, and takes action to correct the situation. 5. Uses discretion when handling sensitive matters/content. 2

3 CTP Core Competencies 3. 2BInternal Awareness 4. 3BExternal Awareness 5. 4BConflict Management A. Knowledge of CTP and Your Office A. Knowledge of Current Events in Tobacco Community/Stakeholders A. Recognizing Conflicting Interests B. Addressing Conflict in Appropriate Manner 1. Demonstrates an understanding of the organization s functions and responsibilities. 2. Considers organization s mission, vision, values and strategic goals and objectives in work efforts. 3. Maintains knowledge of capabilities, capacities and constraints of the organization. 1. Keeps abreast of changes in the external environment and understands the potential impact on the organization and job duties. 2. Keeps informed of what FDA, HHS, and other agencies of the Federal Government are doing related to tobacco control and regulation. 3. Keeps informed of FDA, HHS, and Federal government regulations, policies and procedures that could affect job duties. 1. Recognizes that others hold differing opinions. 2. Works to resolve conflicts in a constructive and tactful manner. 3. Informs supervisor when conflicts between colleagues get in the way of job duties. 3

4 CTP Core Competencies 6. 5BLeveraging Diversity 7. 6BFostering Collaboration 8. 7BPartner/ Customer Service Orientation 9. 8BCTP Regulatory Knowledge A. Valuing a Blend of Skills and Perspectives A. Developing CTP-Wide Working Relationships B. Working on Multi- Disciplinary Teams C. Sharing Knowledge with Colleagues A. Ensuring a High Degree of Responsiveness to Organizational Leadership, Customers, and Stakeholders A. Applying Knowledge of FDA and CTP Laws, Regulations, and Policies 1. Values working with people from different backgrounds and views and seeks out diverse opinions and viewpoints. 2. Encourages colleagues to utilize their diverse skill sets and viewpoints. 1. Works well with others towards achieving a common goal. 2. Establishes rapport and trust with team members and others throughout CTP, FDA, and HHS. 3. Shares knowledge with others through both formal and informal avenues. 4. Helps to remove barriers that get in the way of effective teamwork. 1. Treats all partners/customers (internal and external) in a courteous and professional manner. 2. Provides timely and responsive service (e.g., , phone calls, etc.) to all partners/customers. 3. Is open to feedback from partners/customers. 1. Demonstrates knowledge of the Family Smoking Prevention and Tobacco Control Act and applicable sections of the Federal Food, Drug and Cosmetic Act, regulations and guidance documents. 2. Maintains knowledge of FDA regulations, legislation, and administrative procedures applicable to job duties. 4

5 1. 9B Needs Assessment A. Assessing competency development needs B. Identifying training and development requirements 1. Assists in the identification of competencies (e.g., Leadership, Core, Technical) to meet current and future CTP mission requirements. 2. Administers tools to assess CTP leadership, managers, and Mission Critical Occupations (MCOs) competencies. 3. Assesses data from the Individual Development Plan (IDP) program to identify the developmental needs of each MCO and the Center. 4. Researches continuing education credit requirements to assist CTP MCOs to satisfy re-licensure or re-certification requirements in their area of expertise. 5. Reviews inquires regarding available training courses from external sources, such as OPM, universities, and other training institutions. 6. Analyzes employee and supervisor requests for new training programs. 5

6 2. 10BCurriculum Development A. Directing development comprehensive curriculum B. Overseeing implementation of competency-based employee development 1. Maintains and applies comprehensive knowledge of instructional system design (ISD). 2. Ensures that the Center s training offerings meet the needs of the CTP workforce as identified in IDPs. 3. Develops new training courses, modules, and seminars. 4. Identifies the requirements to conduct a course, including facility and instructor requirements. 5. Designs course material and participant manuals for training courses. 6. Provides guidance to SMEs/instructors on developing course objectives, syllabi, and lesson plans. 7. Identifies opportunities to implement cost effective training and development solutions, including distance learning, web-based training, and blended learning approaches. 8. Researches external training vendors to satisfy Center developmental needs. 9. Participates in collaborative academic partnership programs with external learning institutions (e.g., with other government centers, agencies, and departments, colleges, universities). 10. Maintains and implements the new employee orientation program. 11. Procures all training services to support CTP s comprehensive curriculum by developing statements of work, selecting training providers. 6

7 3. 11BCourse Logistics and Administrations A. Coordinating course scheduling B. Performing logistical preparation for training offerings 1. Formulates the Talent Management Center s course schedule to maximize participation and minimize scheduling conflicts with other Center activities. 2. Identifies the impact of all scheduling and resource allocation activities on the agency. 3. Solves problems related to scheduling conflicts and availability of resources. 4. Establishes and employs standard operating procedures critical to the efficient operation of training programs. 5. Utilizes facilities registration system. 6. Assists in preparing training rooms to necessary configuration for each training course. 7. Compiles and reviews course participant nominations and generates rosters. 7

8 4. 12BTraining Program Evaluation A. Developing measurement process and criteria B. Assessing course effectiveness 1. Develops criteria and standards for evaluating the effectiveness of training and educational programs (e.g., participant satisfaction, skills acquired). 2. Develops and administers surveys to evaluate the effectiveness of educational programs in meeting participants developmental need. 3. Compiles data from course evaluations and prepares final course summary evaluations and modifies course delivery based on the results. 4. Evaluates each instructor s ability and effectiveness and provides feedback based on evaluations. 5. Reviews each training program to validate that the course is conducted with sound instructional methods and techniques. 6. Assesses the quality and usefulness of each course s activities and materials. 8

9 5. 13BTraining Advisement A. Knowledge of available training offerings B. Identifying appropriate training offerings to target needs 1. Develops and distributes training documentation (e.g., training schedules, course advertisements) among CTP offices. 2. Explains training request procedures to employees and supervisors. 3. Recommends appropriate training courses and explains requirements of eligibility and application procedures. 4. Uses course summary evaluations to guide course recommendations. 5. Serves as a Center resource for information related to the available courses. 6. Provides counseling to individuals regarding development needs identified in the IDP. 9

10 6. 14BTraining Automation A. Knowledge of current training platforms and LMS features B. Instructing on the use of automated training tools C. Managing LMS 1. Coordinates CTP s use of the range of training platforms available to FDA and CTP. 2. Maintains an up-to-date automated scheduling system with course titles, numbers, and descriptions. 3. Promotes the use of available learning management systems. 4. Instructs CTP staff members in accessing and using learning management systems. 10

11 7. 15BTraining Delivery A. Employing appropriate training techniques to meet learning style needs B. Maximizing learner engagement and understanding 1. Facilitates workshops with Center staff. 2. Provides assistance during leadership and professional development training (e.g., MBTI). 3. Delivers entry level staff and intern professional development programs. 4. Communicates the course plan and learning objectives. 5. Demonstrates confidence with and knowledge of subject matter. 6. Implements learning activities that allow learners to review and apply content. 7. Provides and elicit practical examples of how knowledge and skills will transfer to their workplaces. 8. Establishes a positive learning environment that stimulates interest and enhances learner understanding. 9. Understands and responds effectively to participants contributions and questions. 11