NADA EDUCATION. Premier education opportunities, ranging from in-person training and consultation to webinars and other online learning opportunities.

Transcription

1 N A T I O N A L A U T O M O B I L E D E A L E R S A S S O C I A T I O N NADA EDUCATION Premier education opportunities, ranging from in-person training and consultation to webinars and other online learning opportunities. nada.org/education 20 Group Academy Driven Management Guides HR Dealership Fundamentals Online Courses Professional Series Seminars Tailored Training Webinars Workshops

2 NADA 20 GROUP MEMBERS ARE 20 % MORE PROFITABLE THAN NON-MEMBERS * *Three separate franchise 20 Group comparisons vs. total respective franchise populations, show that members of a 20 Group are 20-30% more profitable ranging respectively.

3 NADA 20 GROUP LEARNING FROM LEGENDS TYPES OF NADA 20 GROUPS Noncompeting members are grouped by franchise, dealership department, sales volume, location, travel preferences and budget. 20 Group types include: NADA 20 Group offers unrivaled expertise and resources. Learn from the legends your peers supported by world class consultants and NADA, the only advocacy and education organization providing resources dedicated to driving your dealership s success. Composite only Controller/Office Manager Customized Dealer Group NADA 20 GROUP ADVANTAGES Consultants average 37 years of automotive retail experience. Sharing knowledge from industry leaders your peers. Access to best practices and new ideas to improve business performance and profitability. Financial comparisons of your dealership against average and best-in-class dealers. Access to the industry-leading, OEM-specific online composite. Ongoing support from your 20 Group peers and consultant between meetings. Real-time comparisons of your performance against competitive marketplace through exclusive NADA 20 Group Live tool. Fixed Operations Franchise-specific Human Resources Internet Management Multi-franchise/Location Variable Operations IN-DEALERSHIP CONSULTING In-Dealership Consulting (IDC), which brings the best practices of hundreds of dealerships directly to you with a process designed to achieve affordable long-term results nada.org/education

4 The Academy taught us in 11 short months what would have taken 30 years to acquire through dealership experiences. Joshua Johnson, fourth-generation dealer, Don Johnson Motors, Rice Lake, Wis.

5 NADA ACADEMY INVEST IN YOUR LEGACY NADA Academy turns dealers and managers into powerful leaders in their stores and communities. Held at NADA headquarters near Washington, D.C. Academy classes are combined with critical, hands-on experience back in the store. NADA ACADEMY ADVANTAGES Prepares current and future dealership leaders to improve each department s profitability, while examining how new technology and innovations reshape the industry. Examines the latest industry trends and developments, deeply rooted in the fundamentals needed to operate a successful and profitable automotive business. Dealership and department managers may attend any one week at the Academy to receive a department specific certificate. The Academy Plus program prepares as many as six dealership leaders from a single dealership to maximize performance and accelerate results. The curriculum integrates the NADA 20 Group financial composite, in-dealership consulting and online learning resources. Academy students can return to any class tuition free. SEMINARS Dealership managers may attend any of the Academy program seminars to hone skills. Seminars consist primarily of experienced dealership and department managers. SIX INTENSIVE WEEKS WEEK ONE Financial Management Learn basic accounting principles, plus how to navigate the balance sheet and income statement at both the dealership and department levels. WEEK TWO Fixed Operations 1 (Parts) Recognize the No. 1 problem in the parts department obsolescence its costs and root causes. WEEK THREE Fixed Operations 2 (Service) Understand the importance of the service department and how it serves as the backbone of the dealership. WEEK FOUR Variable Operations 1 (Pre-owned Vehicles) Explore used-vehicle management, digital marketing and showroom control. WEEK FIVE Variable Operations 2 (New Vehicles) Recognize how new-vehicle profitability is directly related to asset management employees, customers and inventory. WEEK SIX Business Leadership Discover your individual leadership and management style and its impact on others nada.org/education

6 Worth every penny and the time away from the store. I learned a lot about myself and my team, and it has me thinking about the ways to improve. Thank you! Brooke, Executive Manager (five years of automotive experience)

7 NADA PROFESSIONAL SERIES SUPERCHARGE YOUR CAREER CHOOSE AMONG FOUR MANAGEMENT DISCIPLINES OFFICE MANAGEMENT Protect your dealership assets by producing accurate and timely data. Department-focused training for new or high-potential department managers. Gain the confidence to be secure in a leadership role by investing in yourself. Become the recognized expert in your dealer group. EACH PROFESSIONAL CERTIFICATION INCLUDES FOUR INSTRUCTIONAL MODULES PARTS MANAGEMENT Unlock frozen capital and stock the correct mix of parts to increase first-time fill rate. SALES MANAGEMENT Profitably operate the dealership variable-operations department and sell more. Management Disciplines blended (discipline-specific) -- Two-day classroom, instructor-led -- Interactive/online courses Leadership Foundations blended -- Two-day classroom, instructor-led -- Interactive/online courses SERVICE MANAGEMENT Improve technician proficiency and customer retention for increased department profitability. Human Resources Foundations self-paced (online) DMS Applications (provider-specific) self-paced (online) nada.org/education

8

9 TAILORED TRAINING SOLUTIONS DEALER FROM THE PERSPECTIVE AVAILABLE COURSES 20 Group Advanced Financial Being the Ultimate Service Adviser Change Management One-, two- or three-day classes facilitated by a NADA Academy instructor whether you are a dealer, manufacturer or allied industry, we have the training to develop your leaders. Instructors engage participants onsite through classroom activities and discussions, supported by best-in-class learning materials. Participants learn best practices and perform practical business-application exercises to develop strategies to maximize performance. TAILORED TRAINING ADVANTAGES Training at any location for up to 30 participants per class. Enhanced proficiency applying proven step-by-step dealership operations business-management techniques, analysis and strategies. Enhanced business acumen and credibility. Increased sales and profit strategy implementation through a consistent, proven team approach. Dealership Pay Plans That Get Results Detecting and Preventing Employee Fraud Fixed Operations Fundamentals of Effective Leadership Maximizing Your Digital Presence NADA Dealership Fundamentals Performance Coaching Through a Dealer s Eye on What s Important on the Financial Statement Variable Operations Increased understanding of the marketplace. Increased employee morale through ability to perform more effectively. Improved dealership profitability. Improved cost-effective, real-world dealer-perspective education. Tailored Training can customize the courses to fit any combination of location, audience and department needs nada.org/education

10 NADA Education FOR ALL LEVELS OF EXPERIENCE NADA offers premier education opportunities to step-up your career. PROFESSIONAL SERIES BREAK INTO THE INDUSTRY Training program exclusively for department managers. Designed to fit the busy automotive retail lifestyle of dealership managers with convenient classes offered at three locations across the country. Core focused training to new or high-potential department managers working in SEMINAR/ CERTIFICATE DEEP DIVE INTO YOUR SPECIFIC DEPARTMENT Dealership managers attend a week-long class to hone skills pertinent to their needs. Come prepared to analyze and discuss your dealership s performance and walk away with the tools to make significant process improvements. Offers week-long manager courses in FINANCE LEADERSHIP NEW VEHICLES ACADEMY BECOME AN EXPERT IN ALL ASPECTS OF THE DEALERSHIP Prepare current and future dealership leaders to improve each department s profitability, while examining how new technology and innovations are reshaping the industry. Examine the latest in industry trends and developments, while also being deeply rooted in the fundamentals needed to operate a successful and profitable automotive business. Six intensive class weeks all conducted at NADA headquarters in Tysons, Va GROUP SHARE KNOWLEDGE FROM INDUSTRY LEADERS Equips dealers and managers with best practices, new ideas and financial comparisons to improve business performance and profitability. Financial comparisons of your dealership against average and best-in-class dealers. Access to the industryleading OEM-specific online composite. Ongoing support from your 20 Group peers and consultant between meetings. OFFICE PARTS SALES SERVICE PARTS SERVICE USED VEHICLES nada.org/education

11 Additional Education Resources DRIVEN MANAGEMENT GUIDES HR DEALERSHIP FUNDAMENTALS ONLINE COURSES DEALERSHIP WORKFORCE STUDY Driven Management Guides cover a wide variety of topics critical to dealership operations. Members can search and download approximately 70 guides on various dealership topics in a PDF format. Provides NADA members with more than 100 dealership-specific job templates to help them quickly and easily write precise job descriptions and employment ads. Online courses incorporate real-world simulations and interactivity to increase user engagement and overall knowledge retention. The annual study that provides data dealers can use to fine-tune employee compensation and benefits, promote retention, and stay ahead of the demographic curve. SEMINARS WEBINAR SERIES WORKSHOPS NADA AND HIREOLOGY Analyze and discuss your dealership s performance and walk away with the tools to make significant process improvements. Dealership managers attend a weeklong class to hone skills pertinent to their needs. Features 30-minute interactive online presentations presented live weekly by industry subject-matter experts and focused on solutions to key issues affecting your dealership. Gain on-demand access to hundreds of webinars at no charge. Bring the best of the annual NADA Show directly to your dealership with on-demand recordings of all workshop presentations. Workshops include video recordings, presentation slides and handout materials. Combined resources to help dealers to better define, promote and use their personnel process to improve on the recruiting and hiring challenges they face nada.org/education

12 nada.org/education