JOB DESCRIPTION. St Luke s Hub Service Manager (6 month maternity cover)

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1 JOB DESCRIPTION POST: LOCATION: RESPONSIBLE TO: St Luke s Hub Service Manager (6 month maternity cover) St Luke s, Wincott Street Director of Operations SALARY: NJC scale point ( 34,944 39,696) Purpose of the post: The main purpose of the role is to coordinate and implement a strategic plan ensuring the management of a welcoming Hub at St Luke s for local people in the Kennington area. The post holder will continue the development of access to a range of services to help people manage their finances, maximise their income and develop their IT skills, and build individual and community resilience. The Hub Manager will ensure the Hub is accessible to the whole community and oversee the development of the social enterprise opportunities through room hire and tenancy management of the residential side of the Hub. They will oversee the Financial resilience contracts in Lambeth and Southwark and continue the promotion of financial resilience in other WLM services. This includes line management of 3 workers and volunteers. Key responsibilities and main tasks will include: a) Community Hub at St Luke s To establish a Hub for local people with the following components: 1.0 Financial advice and support 1.1 Managing the contracts with Lambeth and Southwark Universal Credit initiative, this will include reporting to Commissioner s and line managing the Community Resilience Worker. 1.2 Managing the contract with the Walcott Foundation and line managing the Financial Resilience Worker. 1.3 Liaising with the different organisations identified as further providers of appropriate advice, and nurturing a relationship between these and the providing partner organisation. 1.4 Manage the support contract with the Pret Foundation, this includes line managing the Community Resilience Worker and the Property Management Co-ordinator. 2.0 Digital inclusion suite 2.1 Managing the Digibuddies contract for Lambeth Council 2.2 Working with the Lambeth-wide Digital inclusion volunteers initiative to ensure that St Luke s is a leading centre for the scheme. 2.2 Liaising with potential partner organisations and other expert groups identified to establish a robust rota and working practices with a view to expanding the service to evenings and weekends.

2 3.0 Housing management and social enterprise development 3.1 Recruit volunteers to work at The Hub and motivate and support them in their role. This includes one social work student per year from London Southbank University. 3.2 Line management of Property Management Co-ordinator and oversight of the housing management of 26 bed spaces and one flat. The marketing of several offices and the commercial room hire in the Hub and how this could be used to the benefit of the local community with services that build responsive community resilience. 3.4 To keep the promotional materials and website up to date and explore the areas where growth and development is possible in liaison with WLM Communication and Marketing Manager. 3.5 To scope opportunities to market the Money Champion and Universal Credit training to other London boroughs. b) OTHER GENERAL ASPECTS 1.0 Monitoring and planning 2.1 To work with the Director of Operations and the Property Management Coordinator to establish a robust project development plan to include proposed services (outlined above), staffing and volunteer arrangements and building changes. 2.2 To liaise with LB Lambeth on their expectations for both services, and the appropriate level of services to be provided. 2.3 To work with the WLM Finance team to provide accurate reports on expenditure. 2.4 To develop a system of Key Performance Indicators to monitor both project s work. To ensure that the centre s outputs and outcomes correspond to LB Lambeth s Financial Resilience Strategy. 2.5 To work with WLM Head of Central Services to develop an appropriate database to monitor contracts and market rooms and offices in the Hub. 2.0 Promotion and networking 2.1 Promotion and advertising of the services, ensuring that the correct target group for the service is being served. 2.2 Work with WLM Chaplain and Director of Operations to ensure WLM Chaplain is networked into the Hub and to build links with other Methodist circuits in the vicinity with a view to developing partnerships. 2.3 To build strong relationships with stakeholders within WLM, Lambeth Council, Southwark Council, The Pret Foundation, The Walcott Foundation and local community organisations including schools and churches. 2.4 To network effectively in the Kennington area to ensure that the Hub services do not unnecessarily duplicate or compete with existing community services. 2.5 Continue to monitor and implement the pan WLM Financial Resilience strategy. 3.0 General 3.1 To work closely with WLM s Head of Central Services and Director of Operations on completing and implementing plans for the building alterations to upgrade the residential and community Hub. 3.2 To work closely with the WLM Fundraising team to identify and bid for any relevant funding for the Hub and pan WLM Financial Resilience Work. 3.3 To attend WLM s Housing and Community Services Committee (HCSC) and liaise with HCSC visitors as requested. To attend the Operational managers Meeting and the other strategic meetings for WLM.

3 3.4 To provide a monthly report ahead of supervision with the Director of Operations 3.5 To oversee and attend Reflective Practice in the Hub 3.5 To be adhere to WLM s Equal Opportunities and Health and Safety Policy 3.6 To adhere to WLM s Code of Conduct and to be responsible for ensuring its adherence by other members of staff. 3.7 To undertake any other duties which reasonably come under the role of Service Manager

4 PERSON SPECIFICATION POST: St Luke s Hub Service Manager We are seeking an enterprising and entrepreneurial person as the Service Manager of the St Luke s Hub. We seek someone who can demonstrate the following competencies to a high level and is committed to using them to the full in this key role. Whilst some specific experience of the content of the job will be relevant, we will be looking for evidence of all the following key competencies. Client focus Administration and IT Organisation and planning Management of relationships with external agencies Initiative and creativity Coordination of projects Communication Strategic and organisational awareness People management Leadership Please use the Job Application form to demonstrate your capacities in relation to each of the criteria listed in the sections below. Please address each point in order. The following criteria would be considered essential: 1. Experience 1.1 Experience of effective joint working with a wide range of agencies. 1.2 Budget management. 1.3 Experience of managing and motivating staff and volunteers effectively. 1.4 Experience of establishing or managing a project which responds to the need of the local community. 1.5 Experience of bid writing. 1.6 Experience in financial resilience work and delivering training in this field. 1.7 Experience of report writing for Commissioner s and Contract managers. 2. Knowledge and personal qualities 2.1 Energy, enthusiasm and flexibility to manage a diverse portfolio of services and enterprises 2.2 Ability to strategize and delegate. 2.3 Ability to put in place systems and structures which maintain good practice 2.4 Ability to work on your own initiative and in conjunction with the Director of Operations, Head of Central Services and WLM Service Managers 2.5 A strong commitment to all WLM s values 2.6 An understanding of WLM s inclusive Christian ethos and how this works in practice 2.7 Comfortable communicating with a wide range of people from different ethnicities and backgrounds 2.8 The ability to learn and develop new skills and be responsive to needs of beneficiaries and WLM 2.9 Understanding of Housing Management. 3. Additional Requirements 3.1 Willingness to work flexibility in response to changing organisational requirements. The following would be considered desirable: Experience of establishing a new project or service 4.2 Experience of working within a Christian organization and liaising with churches 4.3 Experience of advice work and/or IT inclusion work 4.4 A qualification in project management/relevant qualification to the field of work

5 4.5 Experience of housing management