Group Leader Health Informatics

Transcription

1 POSITION DESCRIPTION Position Title Team Position Title Reports to Group Leader Health Informatics Information Communication & Technology Health Informatics Chief Information Officer Role Summary Purpose of the Position This position works principally to oversee ICT department s Health Informatics service activities, however is also required to undertake duties in other areas of the organisation and region that promote the efficient and effective operation of Whanganui District Health Board (WDHB) that reasonably fall within the general parameters of this position. Accountable for leading the Health Informatics Group and coordinating work to ensure data, reporting, and Business Intelligence (BI) functions meet the needs of the WDHB in the areas of Health Informatics and decision support practices. This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the ICT team to achieve those expectations to a high standard. This role will help shape the Health Informatics strategy and determine the appropriate BI toolset. Direct Reports Health Informatics Analysts x 2 Senior Health Informatics Analyst Delegated Authorities Financial None. Staff As per delegation policy

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3 My role responsibility This role is primarily accountable for engaging with stakeholders to obtain WDHB Health Informatics informational needs and translating this into support the business needs to make decisions by: Regularly engaging with stakeholders to develop a deeper understanding of their needs. Turning data into easily accessible information to support our services and empower our end users. Building a culture of service across the Health Informatics Group, to maintain a customer-service focus to delivery. Developing and improving Business Intelligence practices across the WDHB, to support maturing business needs around decision support. Provide second-level support capability to the Service Desk around data, database, data transformation, reporting, and Database Application Support, as necessary to meet service levels. Performing other duties as required by the CIO. Key Performance Indicators A set of key performance indicator (KPI) targets will be agreed annually between your manager and yourself reflecting applicable strategic and operational ambitions. Key Accountabilities (Key areas of your focus) Group Leadership Tasks (How you achieve) Working within and role modeling the values of the Whanganui District Health Board (page 2) develop and oversee the groups (direct reports) KPIs and review their performance against these targets. Staff KPIs are set that align to improvement plans. Progress based on these targets are regularly reported, and agreed targets are met as planned., i.e., Annual objectives are agreed with staff and developed around building a BI capability to meet the needs of the organisation. These form the basis for staff performance and development plans for direct and indirect reports. Resource conflicts identified are effectively escalated to the CIO, where necessary. Works with the CIO, customers, external stakeholders and other ICT groups as required to develop effective solutions, share or provide information, or front problems. Performance Indicators (How you will be measured) Staff have at least annual performance reviews and have clear objectives that are reviewed and documented at group and individual levels as part of their annual performance plan, Performance slips in staff are identified and their performance brought up to standards informally or through performance improvement initiatives Staff performance assessments indicate that they feel supported, understand their work priorities and escalate issues impacting delivery for decision when necessary KPI targets at both group and individual levels are effectively managed. KPI targets are met. Budget is controlled. Staff meetings to discuss workload, issues and share relevant information up, down or sideways are held weekly

4 Building business intelligence capability, management, planning, and health Informatics Meet regularly with decision support stakeholders to identify and understand their business intelligence needs. Communicates these business needs at local and regional levels, and to ICT Team. Staff are coached and developed proactively to provide accurate information, in context to a situation, and with an understanding of business requirements and constraints. Builds an understanding of business relationships and data elements owned by the organisation. Planning and managing of resources associated within the Health Informatics Group is undertaken at least annually. Support and project responsibilities are covered effectively to meet the needs of the WDHB. Ensures that the group engages with projects or Subject Matter Experts (SMEs) to identify changes or impacts to data or reporting and develop valueadd information dashboards, reports, and extracts to support decision support activities across the WDHB. Provides an ability for staff to selfserve, where possible. Ensure ad-hoc reporting or information requests are provided in a timely way. Awareness and requirements of the Health Information Privacy Code is promoted with the group and with stakeholders. Business information requirements are understood, reducing incorrect assumptions and rework. Records all incidents, problems and requests in the local Service Desk tool (including regional issues as required) and updates records with progress/interactions. Stretch target(s) set to support continuous improvement initiatives are available for scrutiny. Meeting schedules and minutes are available for scrutiny. Customer feedback is that job-holder is trusted and provides a responsive and efficient service and that all staff in the unit provide customer satisfaction There is a unit plan for BI with annual objectives. Service levels are consistently met, and project assignments are covered. There is evidence that data or information changes are managed in a planned and proactive way, and the use of standards are promoted. Develops a unit plan for BI with annual objectives and translates these in individual objectives for group members There are no breaches of privacy in the group Support records are accurate, up to date, and reportable

5 Data and Technology Management Accountable for ensuring that there is an ongoing emphasis on developing and maintaining data management, database and data integration standards. Ensure database administration, backup/recovery, system integration components are well managed and maintained. Provide data integration services between business applications utilizing T-SQL and SSIS, as required. Work with internal and external technical resources to evolve database and data management standards in the environment. New technology standards are adopted supporting established industry trends, and cause no or minimal disruption to the user community. The required technical skills to support the WDHB environment are identified and developed. SMEs are identified, and skills coverage gaps are reduced across ICT groups to improve service levels and reduce risk. Manages ICT support of Ministry Reporting to National Collections and DHB performance measures. WDHB database and data management standards are developed, documented reusable, and maintained. Databases are available, secure, and accurate. Data and integration requirements meet project or customer needs. Extract, Transform, and Load (ETL) data from various source systems into the data warehouse are working as required. Databases are reliable, fit for purpose, and have defined database and data management standards. Service levels are met Toolsets are used consistently, and data/information makes sense to all users of the system(s). Outstanding items are reported to the CIO. Ministry reporting and data extract processes provide accurate and timely information to support the achievement of National Collection compliance and achievement of performance measures. Continuous service improvement, change and release management The Group Leader Health Informatics is focused on improving customer service levels for WDHB customers. Support knowledge is developed and shared across ICT groups, and collaboration is encouraged. Knowledge and documentation is searchable and improves resiliency when ICT SMEs are away. Staff skills transfer between group members occurs to reduce support risks. Manages changes made in the environment, to reduce risk and minimise impact for users. Service levels for activities provided by the Group show annual improvements relating to incident, problem, request, change and/or release management. First-level (Service Desk) resolution rates continue to increase over time. There is evidence that changes and releases are well planned, communicated, and understood by the user community, and impacts are minimised.

6 Partnerships Quality Assurance Health and Safety in Employment Partnerships with other DHBs and Public Health Organisations are maintained and developed to share or pool resources, opportunities, or information. Develops and maintains local and regional relationships to support sustainable and collaborative work practices, share specialist knowledge, and work to reduce risk where possible, as these relate to the role. Work with the ICT Team and Stakeholders to develop improvement plans and resolve issues quickly and effectively. Participates in the achievement of the quality objectives of the department and those that support the success of quality assurance within the Whanganui District Health Board. Acts as an escalation point for data or reporting issues, to find effective solutions, or handle escalated customer complaints. Identify and report data or data management risks. Comply with all safe work procedures, policies and instructions. Report all incidents hazards and injuries to supervisors in a timely manner. Actively participate in the ongoing development of safe workplace practices in Whanganui District Health Demonstrated effective and positive partnerships exist. Improvements are effective and measurable, and feed into staff performance and development plans. Report new or emerging risks or issues that may impact service delivery to the WDHB. Completed the WDHB Health and Safety Orientation Course and updates. Attendance at workplace safety meetings (indicated by minutes) Demonstrated by signed training records Active Involvement in, and completion of, rehabilitation programmes as required. Timely, full and accurate completion of accident and hazard forms if and when required. My Capability & Personal Qualities To be effective and succeed in this role it is expected that you will have the following proven capabilities: Knowledge and Experience Experience in a Leadership role for Data Management or Business Intelligence (5+ years) in a complex environment.

7 Experience in implementing and maintaining a data warehouse and the introduction and application of advanced BI tool sets in a medium to large organisation. Experience with MS SQL Server databases including database administration, SQL Analysis and Reporting Services and SSRS. Proficient in T-SQL, with the ability to understand, formulate and create efficient queries, views and stored procedures to prepare data for ETL, adhoc requests and presentation within the reporting tools. Advanced skills in BI toolsets (Visual Studio, MS Excel etc.) with advanced skills in one or more of (Tableau, PowerBI or Qlik) preferred. An ICT or business tertiary qualification in a relevant field ITIL qualification (preferred). Project management qualification Prince2 or PMP (preferred Experience in the Health Industry (preferred). Core Competencies Customer focused: o Acts with customers in mind. o Establishes and maintains effective relationships with customers and gains their trust and respect. o Demonstrates a proven record of outstanding service/care and commitment to the development of a customer service culture. Builds effective teams: o Creates strong morale and spirit in his/her team. o Shares wins and successes, defining success in terms of the whole team. o Lets people finish and be responsible for their work. Problem Solving: o Uses rigorous logic and methods to solve difficult problems with effective solutions. o Probes all fruitful sources for answers. o Can see hidden problems. Develops excellent peer relationships: o Outstanding people and relationship skills. o Can quickly find common ground and solve problems for the good of all. o Can solve problems with peers with a minimum of noise. o Is seen as a team player, is cooperative, and encourages collaboration. o Ability to build rapport quickly; networking to maintain and develop effective working relationships. o Actively addresses conflicts by focussing on the issues at hand to develop effective solutions when disputes or disagreements occur. Technical learning: o o Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge, quickly. Develops direct reports and others: o Provides challenging and stretching tasks and assignments. o Holds frequent development discussions and is aware of each person s career goals.

8 o Pushes people to accept developmental moves. o Is a people builder. Working within and role modeling the organisation values Accepts full responsibility for self and contribution as a team member; displays a strong commitment to organisational success. Takes responsibility for the consequences of own actions, decisions and behaviour and not shifting focus on blame or poor performance somewhere else or on others. Understands the workings, structure, and culture of the WDHB as well as the political, social, economic, patient and service delivery issues affecting the organisation Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect. Commitment to the Treaty of Waitangi and Whanau Ora principles. Functional requirements Has excellent verbal and written communication skills and effectively shares relevant information. Some flexibility with hours of work to support a 24 x 7 x 365 organisation. A valid driver s license and ability to travel nationally as required to fulfil role. My Relationships to Nurture It is the responsibility of each WDHB employee to establish and maintain positive, healthy, collaborative and constructive partnerships with leaders, managers, clinicians, support staff and administrators and relevant external networks; stay abreast of, and contribute to local, regional and national health care activities and initiatives. Internal External My Wellbeing, Health & Safety All DHB users of WDHB ICT technology SMEs Super Users ICT staff Managers and Team Leaders Safety starts with each of us: All non DHB users of WDHB ICT technology GP practices and Community based health providers Other DHBs Software and hardware suppliers, 3 rd party contractors and telecommunications suppliers Regional Service Delivery provider Groups and individuals within the Regional Operating Mode. No business objective will take priority over health and safety Most incidents are preventable While management have ultimate accountability, each of us is responsible for our own health & safety as well as that of our colleagues, patients, visitors and contractors Every individual should feel safe in their workplace It is everyone s responsibility to work safely. This requires us to be proactive, flexible and resilient; anticipate hazards and events and:

9 resolve risks and hazards yourself if that s the right thing to do speak up so that we can resolve this as a team report all health and safety concerns if you re not sure what to do refer to the relevant policy and procedure Our people prevent incidents and determine whether we work safely. Our people therefore are the solution to ensure as many things as possible go right, that we learn from events and adjust the way we work for the conditions. Staying safe only succeeds because individuals and teams adjust to and meet the conditions at work Each of us is responsible to take care of ourselves and each other so we can take care of others. Physical Attributes We will make all reasonable efforts to provide a safe and healthy work place for all, including persons with disability. Requirements: Hearing and speech sufficient to communicate with clients and co-workers enabling direct and telephone, communication and hear emergency alarm. Manual dexterity sufficient to file and retrieve records, operate computer and use clerical items such as a pen and scissors. Ability to stand, walk, sit, stretch, twist, bend, climb, frequently lift / move weights up 15 kilograms and infrequently lift / move weights over 15 kilograms. Ability to move about the Wanganui Hospital and throughout Whanganui District Health Board Campus to undertake the necessary duties of the role. Ability to undertake repetitive activity throughout the day including filing and retrieval of records at low and high levels as well as some computer data entry. Visual to read accurately, write/record, use computer, enabling accurate performance of essential job duties. Approved: Manager Date Accepted: Employee Date