1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF)

Transcription

1 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF) Qualification Specification Version 4: 15 February 2017 This document is designed to be viewed on a computer and contains hyperlinks which will not be available if printed. This specification must be read by all relevant personnel within recognised centres approved to offer this qualification. It contains the Qualification Approval which must be complied with and should be read in conjunction with the 1st4sport Centre recognition. Tutors, assessors and verifiers should also comply with the following addendums to ensure full deployment of the standards required to be maintained: The Learner Pack The Tutor, Assessor, Verifier Guidance

2 Coachwise Ltd, 2017 This document is copyright under the Berne Convention. All rights are reserved. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright, Designs and Patents Act 1998, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, electrical, chemical, mechanical, optical, photocopying, recording or otherwise, without the prior written permission of the copyright owner. Enquiries should be addressed to 1st4sport Qualifications. 1st4sport Qualifications Coachwise Ltd Chelsea Close Off Amberley Road Armley Leeds LS12 4HP Fax: enquiries@1st4sportqualifications.com Website: 1st4sport Qualifications is recognised as an awarding organisation by the UK regulators Ofqual, Qualifications Wales, CCEA and SQA Accreditation. 1st4sport is brand of Coachwise Ltd, the trading arm of The National Coaching Foundation (known as sports coach UK), the UK-registered charity leading the national development of coaches and the coaching system. Any proceeds go directly back to sports coach UK to help them develop and advance sport nationwide. National/Qualification Accreditation Number: 600/0374/1 Qualification accreditation date: 04 January 2011 Specification publication date: 01 October 2014 All content rationalised and redeveloped to encompass evidence requirements V4 15 February 2017: Unit Specifications added into the appendices. No technical amends made.

3 Contents List of contents Page Introduction to 1st4sportsport Qualifications Qualification Regulation Details and Dates Qualification Structure and Units Qualification Purpose Statement Overview Progression Support Qualification Approval : Section One Qualification Resources QCON 1.1 Qualification workforce capacity and ratios QCON 1.2 Qualification administrator QCON 1.3 Qualification coordinator QCON 1.4 Qualification tutors QCON 1.5 Qualification assessors QCON 1.6 Qualification internal verifiers QCON 1.7 Qualification delivery sites, facilities and environment QCON 1.8 Qualification equipment and clothing QCON 1.9 Qualification materials QCON 1.10 Qualification fees Qualification Approval : Section Two Administration, initial assessment and inductions QCON 2.1 Course/programme administration QCON 2.2 Learner enrolment, agreement and registration period QCON 2.3 Learner eligibility and pre-requisites QCON 2.4 Learner eligibility and barriers to access QCON 2.5 Learner inductions Qualification Approval : Section Three Training and Assessment QCON 3.1 Training and Assessment Hours QCON 3.2 Training and Assessment Programme QCON 3.3 Assessment Specification QCON 3.4 Assessment tools QCON 3.5 Assessment Eligibility QCON 3.6 Assessment process QCON 3.7 Eligibility of learners for special consideration QCON 3.8 Eligibility of learners for certification QCON 3.9 Reassessments Qualification Approval : Section Four Internal Quality Assurance QCON 4.1 Internal Verification Strategy QCON 4.2 Internal Verification Sampling QCON 4.3 Internal Verification Interventions Communications and Contacts 19 Appendix A; Unit Specifications for the 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF) Appendix B: Practical Syllabus 26 Appendix C: Theoretical Syllabus

4 Introduction to the Qualification The 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF) is solely awarded by 1st4sport Qualifications. Qualification Regulation 1 Dates and Details Qualification Title Qualification No. GLHs Level Credit 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF) 500/8753/ Regulation Dates Qualification regulation start date: 04 January 2011 Qualification review date: 31 December 2017 Certification end date: 31 December 2020 Qualification Structure and Units To qualify for the 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF), learners must successfully achieve 14 credits from the four mandatory units. Achievement of the qualification is normally through attendance on a course of training and completion of the 1st4sport Learner Pack inclusive of all assessed tasks. The unit specifications for the 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF) are contained within the Appendices of this Specification. Title 1 Managing Your Role as a Sports Volunteer Manager Accreditation No. Level GLHs Credit M/502/ Managing Sports Volunteers A/502/ Managing Resources to Support Sports Volunteers Managing a Community of Sports Volunteers H/502/ K/502/ This qualification is equivalent to Level 3 on the European Qualifications Framework (EQF). Further information about the EQF can be found through this link. Page 1 of 28

5 Qualification Purpose Statement Overview What does this qualification cover? This qualification provides benefit to learners through an opportunity to develop knowledge and understanding of the principles of managing volunteers in sport and enable them to study both the theoretical and technical aspects of managing sports volunteers. The qualification is composed of four mandatory units. Who is this qualification designed for? The qualification is designed to provide learners with the opportunity to develop both the technical and theoretical aspects of the principles of managing volunteers in a sporting context. While not mutually exclusive, the qualification s primary target group is people working with volunteers in a paid/professional capacity or volunteers in a more senior role. Learners do not need to hold any specific qualifications to register for this qualification however they do need to be at least 16 years old. Progression What could this qualification lead to? This qualification leads to further learning or training in the area of sport. This qualification may lead to paid or voluntary roles within the industry. The skills and knowledge developed through this qualification may also be used to enable learners to progress to other industry-relevant qualifications in coaching, activity leadership, supporting Physical Education in schools sport and sports development. Support Who supports this qualification? The qualification is recognised as the industry standard level 3 qualification for managing sports volunteers. It is also recognised by and has the support of a range of providers including FE colleges. Page 2 of 28

6 Qualification Approval 1st4sport recognised centres are required to comply with the 1st4sport Centre Recognition. All centres who have achieved qualification approval status for this qualification are also obliged to comply with the following Qualification Approval. Failure to comply with all relevant conditions will result in sanctions being applied which may lead to qualification approval status being revoked. Centres are advised to ensure their qualification workforce is familiar with the conditions which impact upon them, their role and responsibilities. Section One: Qualification Resources QCON 1.1 Qualification workforce capacity and ratios The recognised centre is required to have a qualified and competent qualification workforce in place which includes as a minimum 2 : a qualification administrator a qualification coordinator an appropriately qualified tutor an appropriately qualified assessor an appropriately qualified internal verifier to conduct internal verification (IV) 3 In deploying the workforce, the recognised centre must ensure that each course operates with a maximum of 16 learners to one approved tutor. Evidence: minimum workforce Must be evidenced in the Staff section of Athena. Each member of staff must be named and linked to the qualification and role. This information must be current at all times and include as a minimum: a qualification administrator a qualification coordinator an appropriately qualified tutor an appropriately qualified assessor an appropriately qualified internal verifier (IV). 1st4sport will conduct a quality check on tutors, assessors and internal verifiers against the workforce criteria listed under QCON 1.4, 1.5 and 1.6 of this specification document, via Athena. Evidence: ratios course/programme attendance registers to include staff and learners course/programme authorisation requests to 1st4sport internal verification sampling plans and reports. 2 One person may fulfil a number of the required roles. 3 Internal verifiers must not tutor or assess on a course where they are completing the internal verification. Page 3 of 28

7 QCON 1.2 Qualification administrator The recognised centre is required to recruit and deploy a qualification administrator who is responsible for the administration of this qualification via timely, accurate administration activities. These must comply with the 1st4sport Position Statement: Qualification Administration QCON 1.3 Qualification coordinator The recognised centre is required to recruit and deploy a qualification coordinator who is responsible for ensuring compliance with the qualification approval conditions outlined within this qualification specification. QCON 1.4 Tutors The recognised centre is required to recruit and deploy approved tutors. The tutors are responsible for the delivery of the qualification via a learning programme which is agreed with the allocated external verifier (EV) prior to commencing delivery of the qualification. hold or be working towards the Level 3 Award in Education and Training (QCF), or the Level 3 Award in Preparing to Teach in the Lifelong Learning Sector (QCF) or higher or hold a recognised equivalent; the 1st4sport Certificate in Tutoring Sport (CTS) or have attended a programme of tutor training matched to national standards. Evidence: competence course authorisation and any related activities learner registration and any related activities learner certification and any related activities. Evidence: competence qualification resource records (staff, sites, learning and assessment materials) qualification administration, initial assessment and induction records training, assessment and internal quality assurance records. Evidence: initial capability and competence 1st4sport approval of each tutor within the Athena Staff tab. Evidence: ongoing capability and competence standardisation activities internal verification reports and action responses external verification reports and action responses (Athena). Page 4 of 28

8 QCON 1.5 Assessors The recognised centre is required to recruit and deploy approved assessors who are responsible for the management of the assessment process. Assessors involved and responsible for the assessment of the qualification must: hold or be working towards the Level 3 Award in Assessing Competence in the Work Environment (QCF) or higher or hold a recognised equivalent; Units D32/33, A1/A2, the 1st4sport Introduction to Assessment Practice in Sport (IAPS) or have attended a programme of assessor training matched to national standards. QCON 1.6 Internal verifiers The recognised centre is required to recruit and deploy approved internal verifiers who are responsible for the internal quality assurance activities. Internal Verifiers responsible for the quality assurance of the qualification must: hold or be working towards the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (QCF) or higher or hold a recognised equivalent; Unit D34, V1 the 1st4sport Introduction to Internal Verification Practice in Sport or have attended a programme of internal verifier training matched to national standards. Evidence: Initial capability and competence 1st4sport approval of each assessor within the Athena Staff tab. Evidence: ongoing capability and competence the assessment records recorded standardisation activities internal verification reports and action responses external verification reports and action responses (Athena). Evidence: Initial capability and competence 1st4sport approval of each internal verifier (field trainer) within the Athena Staff tab. Evidence: ongoing capability and competence recorded standardisation activities internal verification records (implementation of sampling and reports) external verification reports and action responses (Athena). Page 5 of 28

9 QCON 1.7 Qualification delivery sites, facilities and environment The recognised centre is required to have one or more delivery sites which contain facilities to support the programme of learning and assessment. All training and/or assessment sites must include the following facilities: Evidence: sites and facilities site/facility inventories and risk assessments internal verification reports external verification reports (Athena). A classroom facility with adequate number of chairs (not benches) for all learners Toilet and changing facilities for both male and female participants. Page 6 of 28

10 QCON 1.8 Qualification equipment The recognised centre is required to have equipment in place to facilitate the full programme of learning and assessment which must include: Flip chart A selection of coloured pens An overhead projector A laptop/ computer. QCON 1.9 Qualification materials The recognised centre is required to use the teaching, learning, assessment and internal verification materials provided by 1st4sport to facilitate the full learning and assessment programme. Evidence: equipment pre-course instructions on clothing to learners site/equipment inventories and risk assessments internal verification reports external verification reports (Athena). Evidence: materials a published programme of learning and assessment agreed to by the allocated external verifier the utilisation of 1st4sport Learner Pack and associated resources the assessment of tasks in accordance with the appropriate qualificationspecific 1st4sport Tutor, Assessor, and Verifier Guidance internal verification reports external verification report (Athena). Page 7 of 28

11 QCON 1.10 Qualification fees 4 The recognised centre is required to pay a 65 (+VAT where applicable) learner registration and certification fee, per registered learner, when the course is authorised with 1st4sport within the appropriate timescales. Where recognised centres wish to authorise courses between 10 and 19 working days before the start of the course, we will automatically upgrade the course to our FastTrack service for additional 5 fee per learner (+VAT where applicable). Evidence: Fees and payments pre-course marketing tools pre-course instructions through communications to learners course authorisation requests to 1st4sport and related payment logs. The recognised centre is required to ensure that learners are provided with information on the total cost of achieving the qualification; this should include a comprehensive package of learning and assessment and any optional costs made very clear at the point the learner enters into a contract with the centre. 4 The fee is per learner and includes registration and certificates where this is appropriate. Standardised assessment tools are also provided and are complimentary. Page 8 of 28

12 Section Two: Administration, initial assessment and inductions QCON 2.1 Course administration Evidence: course administration All recognised centres should utilise the 1st4sport centre portal to authorise courses, register and certificate learners. Must be evidenced though: engagement with the 1st4sport portal course authorisation records, related updates and communications learner registration records, related updates and communications learner certification records, related updates and communications. QCON 2.2 Learner enrolment and learning contracts/agreements The recognised centre is required to have a fair and equitable enrolment process. In doing so relevant learner information must be collected to enable initial assessment of learner s eligibility be conducted. Evidence: enrolment and agreements learner application forms or web based application services signed learning agreements/contracts 5. Where eligibility is confirmed, the recognised centre is required to have an agreement in place with each learner to ensure that they: conduct themselves accordingly in accordance with to a code of conduct understand that the registration period for this qualification is two years in which time they must complete all aspects of their learning and assessment including reassessments. comply with recognised centre policy and procedures comply with the qualification conditions, 1st4sport policy, position statements and related processes. 5 It is acceptable for the learner agreement to form part of a declaration within the application/enrolment form. Page 9 of 28

13 QCON 2.3 Learner eligibility and pre-requisites 6 The recognised centre is required to conduct an initial assessment of learners to ensure that the pre-requisites to registration and certification are considered and the outcome recorded during the application process. Prior to registration learners are required to: be accurately identified be at least 16 years of age be able to communicate effectively in English 7 (this includes listening, speaking, reading and writing). Evidence of pre-requisites learner records containing personal data including title, name, date of birth, address gender nationally, ethnicity, disability and access needs learner identity check details containing the type of proof, the reviewer s name and the date confirmed records of activities to check understanding of the English language (where this is deemed to be necessary). There are no additional pre-requisites to certification other than successful coverage of all learning outcomes and assessment criteria (usually demonstrated via successful completion of all assessed tasks in the 1st4sport Learner Pack). 6 Learners should be made aware that they will require appropriate insurance cover before undertaking independent coaching practice. Those working towards this qualification will be required by employers to complete a self-disclosure of past convictions and cautions, and to apply for a disclosure through the DBS. 7 Learners must be able to understand the requirements of the qualification and the information within the qualification materials in English without assistance. Where there is demand, this qualification may also be available in Welsh or Irish. Page 10 of 28

14 QCON 2.4 Learner eligibility and barriers to access The recognised centre is required to conduct an initial assessment of each learner s eligibility to consider barriers to access in accordance with the Equality Act and its protected characteristics. The barriers to access to this qualification which preserve the integrity, the technical requirements and safety of learners and participants include: Evidence Must be evidenced though: learner application forms or web-based application services reasonable adjustment requests and clearly implemented arrangements. age individuals under the age of 16 are not permitted to attend this qualification to prevent coaching autonomously in this area without appropriate experience. As a result no adjustments to this barrier can be applied. Only those who are over 16 years of age may be submitted for certification race individuals who are not English, Welsh or Irish and/or those who do not speak these as a first language may be prevented from accessing the qualification if they cannot communicate to the appropriate standard in these languages. In such cases reasonable adjustments will not be applied as the qualification is regulated in England disability individuals with mental or physical or learning disabilities may find some of the competencies difficult and/or dangerous to their well being pregnancy and maternity it could be detrimental to the health of a pregnant woman and her unborn child to attempt the full extent of the competencies within this qualification. Where learners have declared disability, pregnancy or maternity barriers, reasonable adjustments should be requested in accordance with the 1st4sport Position Statement: Access Arrangements. 8 There are no barriers to access on the ground of marriage, race, religion or belief, sex, sexual orientation or gender transformation. Page 11 of 28

15 QCON 2.5 Learner inductions The recognised centre is required to provide an effective qualification/course induction to all learners which introduces: the individual members of the centre s workforce and what their role will be the centre s policies and procedures which as a minimum must cover: Evidence: inductions induction attendance registers and records policy booklets or signposts induction documentation. - health and safety - equality and diversity - data protection - malpractice/maladministration - appeals - complaints - child/vulnerable adult safeguarding. information on their Unique Learner Number (ULN) and the Personal Learner Record (PLR) (for centres in England only at this time) the learning outcomes and the assessment criteria the learning and assessment strategy and published programme individual learning plans links to National Occupational Standards and functional skills (where these exist) the position of the qualification in relation to others and any progression opportunities any quality assurance (IV or EV) activities that are scheduled. Page 12 of 28

16 Section Three: Training and Assessment QCON 3.1 Training and Assessment Hours Evidence: course length The recognised centre is required to deliver the qualification in accordance with the recommended 75 guided learning hours. In doing so the recognised centre must ensure that the four mandatory units are completed, giving learners 14 credits. Each credit is equivalent to 10 hours of learning time. QCON 3.2 Training and Assessment Programme marketing tools (where these exist) a published learning and assessment programme session plans web-based records from online platforms. Evidence: course programme In delivering the agreed learning and assessment programme the recognised centre must ensure that the following are considered: all learning outcomes all assessment opportunities and the assessment criteria learner s individual needs the learners registration period (36 months). Must be evidenced through a: a published learning and assessment programme which is agreed to by the allocated external verifier session plans course administration records. Page 13 of 28

17 QCON 3.3 Assessment Specification 9 The assessment methods for this qualification include knowledge tests and tasks relating to managing yourself, managing people, managing resources and managing in the community. The tutor/internal assessor will help learners to understand the assessment requirements of the qualification and the different sorts of evidence that are appropriate and acceptable. Tutors/assessors should thoroughly brief learners on the assessment criteria and procedures for the qualification. Learners will be assessed against the assessment criteria of the qualification, via the internal assessment components. The internal assessment component consists of a series of tasks, assignments and projects. A qualification-specific Learner Pack is provided to inform learners of the requirements of the qualification, opportunities for them to present evidence and be credited with achievement of the components of the qualification. The following methods will be used by the tutor/internal assessor to assess learners during their achievement of the internal assessment component of the qualification: Evidence: Assessment a record of learners attendance and achievement of each task and units, the assessor and completion dates completed tasks contained in the 1st4sport Learner Pack observation checklists internal verification reports external verification reports and action responses (Athena). Completion of a series of internally assessed tasks, assignments, project work and evidence gathering for each unit. A professional discussion to assess learners understanding of managing volunteers in a sporting context. The evidence for the internal assessment component should be stored in the Learner Pack and the outcomes recorded in their Record of Achievement. The recognised centre may choose to develop their own tasks. If this option is used, the tasks will have to be checked by the recognised centre's external verifier to ensure they meet the assessment specification and criteria. 9 The detailed unit-by-unit assessment specification and assessment guidance can be found in the qualification-specific 1st4sport Tutor, Assessor Verifier Guidance. Page 14 of 28

18 QCON 3.4 Assessment tools The recognised centre is required to use valid and reliable assessment tools which have been designed by 1st4sport. Where a recognised centre wishes to adapt these tools or use alternative arrangements to meet the needs of a particular group of learners, they should refer to the 1st4sport Position Statement: Alternative Assessment Arrangements. Evidence: assessment tools a completed Record of Achievement (by task and unit) observation checklists other assessment records which support learners achievement internal verification reports external verification reports and action responses (Athena). Evidence: alternative assessment QCON 3.5 Assessment eligibility an alternative assessment arrangements request (only where alternative assessment arrangements are needed) the completion of agreed alternative assessment tools where these are agreed. The recognised centre is required to ensure all learners who have attended the full programme of learning are given opportunities to be assessed within their period of registration for the qualification. Learners must not be assessed for the final practical assessment until they have successfully completed all other assessments associated with this qualification. Evidence: assessment eligibility the full programme of learning must be evidenced through registers and/or records of attendance assessment records. Page 15 of 28

19 QCON 3.6 Assessment process The recognised centre is required to ensure that the assessment process is managed effectively and ensures: assessment plans and schedules are communicated to all affected assessment briefings are completed with reference to the format of the assessment, what is expected of learners and the assessment criteria being used the assessment is conducted in line with the assessor guidance and any relevant invigilation conditions assessment decisions are made in line with the principles of assessment (Validity Authenticity, Reliability, Currency, Sufficiency of evidence) assessment decisions are communicated via established channels assessment decisions are recorded and shared with learners. Evidence: assessment activities Must be evidenced though: a published learning and assessment programme and related learner communications records of attendance and achievement per task and unit, the reviewer name and completion date assessment plans completed tasks which include signatures in all required places and annotations which clearly evidence assessment activities assessor communications to administrators internal verification records, including: - sampling reports - tutor/assessor interviews - tutor/assessor observation of performance - learner interviews - desk based sampling - standardisation exercises. QCON 3.7 Eligibility of learners for special consideration external verification reports and action responses (Athena). The recognised centre is required to ensure learners who are disadvantaged, unable to complete or attend their assessment due to emotional, physical difficulties or adverse circumstances, request special consideration in accordance with the 1st4sport Position Statement: Access Arrangements. Evidence: special consideration Must be evidenced through special consideration requests (Athena) implementation of the arrangements. Page 16 of 28

20 QCON 3.8 Eligibility of learners for Certification The recognised centre is required to ensure that learners who have completed all prerequisites and assessment requirements and who have been confirmed by the assessor as eligible for certification are certificated. Where a verification sampling plan requires an intervention to be conducted, outcomes must not be confirmed to learners until the sampling and any residual actions have been completed. QCON 3.9 Reassessments The recognised centre is required to ensure that learners who are unsuccessful in any aspect of assessment are offered a maximum of two opportunities to re-sit the appropriate assessment component within their period of registration (36 months). Recognised centres may levy additional charges for conducting reassessments. All reassessments must be conducted in accordance with the assessment specification. Evidence for certification assessment tracking and records assessor communications to the centre administrator administrator communications to learners internal verification reports certification requests to 1st4sport. Evidence of reassessment activities Must be evidenced though: assessment plans, tracking and records completed/updated learner packs completed Record of Achievement, per learner assessor communications with administrators internal quality assurance records: - sampling reports - tutor/assessor interviews - tutor/assessor observation of performance - learner interviews - desk based sampling - standardisation exercises. external verification reports and action responses (Athena). Page 17 of 28

21 Section Four: Internal Quality Assurance QCON 4.1 Internal Verification Strategy The centre is required to have in place an internal verification strategy outlining the strategic objectives that must be adhered to in relation to the quality assurance conditions for this qualification. Additionally, a sampling plan per course/programme must be written and implemented, to enable verification of the consistency and validity of the outcomes of the qualification(s) offered. QCON 4.2 Internal Verification Sampling The internal verification strategy and related sampling plans are required to be documented and agreed by the external verifier allocated to the centre for this qualification to enable effective external quality assurance to take place. Any changes to this plan must be communicated to the allocated external verifier. QCON 4.3 Internal Verification Interventions The recognised centre is required to ensure internal verification interventions across all tutors/assessors at all sites and in line with the sampling plans include: Evidence of IV strategy Must be evidence through: a current internal verification strategy document uploaded into the Documents section of Athena an internal verification sampling plan template implementation through reports from internal verification interventions. Implementation of internal verification sampling evidence sampling plans internal verification reports. Implementation of internal verification sampling evidence internal verification reports. observation performance sampling of assessment evidence learner interviews (face to face or via telephone). The interventions must ensure that support and development is given to the centre, the qualification workforce and specifically to the workforce team. Page 18 of 28

22 Communications and Contacts In an effort to reduce the costs of our qualifications we aim to utilise electronic means of communication wherever possible. 1st4sport Qualification s website or should be the first port of call for organisations or individuals looking for information. Additional important contacts Skills Active The Sector Skills Council for Active leisure, Learning and Well-being The Register of Regulated Qualifications The Office of the Qualifications and Examination regulator (Ofqual) Department for Education Learning Records Service Website: skillsactive.com Enquiries skills@skillsactive.com Telephone: The full list of qualifications awarded by 1st4sport is either available on request or can be viewed on the Register of Regulated Qualifications following this link. 10 Website: ofqual.gov.uk Website: education.gov.uk Website: learningrecordsservice.org.uk 10 Any changes to qualifications will be communicated with recognised centres via various means of communications. Page 19 of 28

23 Appendix A: Unit Specifications for the 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF) Title: Level: 3 Credit value: 3 Managing Your Role as a Sports Volunteer Manager Unit Aim: Learning outcomes The learner will: 1 know how to manage own and others time and workload 2 understand own role in managing organisational change The aim of this unit is to provide learners with the opportunity to promote their knowledge and understanding of: managing own and others time and workload own role in managing organisational change personal development planning networking leadership and management of volunteers. Assessment criteria The learner can: 1.1 develop a personal action plan which includes different time management techniques 1.2 summarise good practice in delegation 1.3 identify others who could perform delegated tasks 1.4 explain how to monitor and review delegated tasks 1.5 demonstrate how to chair and participate in meetings 1.6 differentiate between good and poor practice when managing meetings 2.1 explain how change affects those within and outside of own organisation 2.2 apply theoretical models of change to own organisations processes 2.3 differentiate between good and poor practice in managing change 2.4 explain typical human reaction to change 2.5 describe actions a manager takes in the management of change 2.6 apply communication strategies at each stage of change 2.7 develop a stakeholder map 2.8 develop an action plan to manage future change in own organisation Page 20 of 28

24 Learning outcomes The learner will: 3 know how to produce a personal development plan 4 know how to build and maintain internal and external networks 5 understand the leadership and management of volunteers. Assessment criteria The learner can: 3.1 explain the importance and benefits of CPD 3.2 produce a personal analysis 3.3 analyse feedback from others 3.4 produce a personal development plan 3.5 explain the benefits of coaching to self, others and the organisation 4.1 draw conclusions as to how networking can enhance own performance 4.2 present a successful case to decision makers within or outside own organisation 4.3 differentiate between assertive, aggressive and passive behaviour seen in others within own organisation 4.4 explain how to build rapport with people within and outside own organisation 4.5 explain how to manage negotiations 5.1 differentiate between leadership and management 5.2 explain the leadership skills required for managing volunteers 5.3 analyse own leadership/management style 5.4 explain the importance of leading by example. Page 21 of 28

25 Title: Managing Sports Volunteers Level: 3 Credit value: 5 Unit Aim: Learning outcomes The learner will: 1 understand how to induct and deploy volunteers 2 know how to manage challenges and conflict 3 understand the benefits of creative thinking relating to managing volunteers 4 understand how teams work 5 understand how to manage the development of volunteers. The aim of this unit is to provide learners with the opportunity to promote their knowledge and understanding of: inducting and deploying volunteers managing challenges and conflict creative thinking team formation and development managing the development of volunteers. Assessment criteria The learner can: 1.1 develop a programme for the induction of a volunteer 1.2 develop a process for deploying volunteers 1.3 explain how to manage volunteers expectations 1.4 explain how to manage volunteers motivations 2.1 develop a strategy for managing challenge in own organisation 2.2 analyse sources of conflict in own organisation 2.3 explain own role in managing conflict 2.4 explain the process for handling conflict 3.1 explain how to apply creative thinking techniques to develop ideas for rewarding volunteers 3.2 explain how to overcome barriers to creativity 3.3 explain the steps to developing emotional competence 3.4 develop a plan to enhance own emotional competence 4.1 explain the stages of team formation 4.2 analyse the roles individuals play within own team 4.3 implement actions to develop performance of own team 5.1 develop a process for reviewing the development of volunteers 5.2 demonstrate good practice in providing feedback to volunteers 5.3 summarise the difficulties of providing feedback to volunteers 5.4 develop a plan for developing volunteers using different training techniques 5.5 explain how to use coaching to develop volunteers within own organisation. Page 22 of 28

26 Title: Managing Resources in Support of Sports Volunteers Level: 3 Credit value: 4 Unit Aim: Learning outcomes The learner will: 1 understand the importance of monitoring and evaluation 2 understand the financial aspects of managing a sports volunteer project The aim of this unit is to provide learners with the opportunity to promote their knowledge and understanding of: monitoring and evaluation financial aspects of managing a project risk assessment and insurance policies and procedures. Assessment criteria The learner can: 1.1 explain the key terms associated with monitoring and evaluation 1.2 explain the importance of monitoring and evaluation 1.3 explain the monitoring and evaluation information required by stakeholders 1.4 explain the methods used for monitoring and evaluation in own organisation 1.5 analyse how monitoring and evaluation could be improved in own organisation 1.6 explain how and why Performance Indicators are used in own organisation 1.7 analyse own organisation with regards to inputs activities outputs outcomes impact 1.8 develop a self assessment plan in respect of quality assurance 2.1 explain why budgeting is important 2.2 explain the key terms and definitions used in preparing and presenting budgets 2.3 develop an outline budget for own project or area of work 2.4 summarise potential funders relevant to own organisation 2.5 explain how to research funders criteria and application processes 2.6 develop a funding application Page 23 of 28

27 Learning outcomes The learner will: 3 understand risk assessment and insurance relating to volunteer management 4 understand the importance of policies and procedures in relation to managing volunteers. Assessment criteria The learner can: 3.1 explain what is meant by risk assessment and risk management 3.2 develop a risk assessment and action plan for an activity within own organisation 3.3 explain key types of insurance relevant to an organisation involving volunteers 3.4 explain key aspects of the law that apply to volunteering and volunteers 4.1 explain the importance of having policies and procedures in place 4.2 summarise which policies and procedures are required by law 4.3 explain the process for developing or reviewing policies and procedures within own organisation. Page 24 of 28

28 Title: Managing a Sports Volunteers Community Level: 3 Credit value: 2 Unit Aim: Learning outcomes The learner will: 1 understand equality and diversity in a community of volunteers 2 understand the Investing in Volunteers standard 3 know how to analyse volunteer involvement in own organisation. The aim of this unit is to provide learners with the opportunity to promote their knowledge and understanding of: equity and diversity Investing in Volunteers standard analysing volunteer involvement in own organisation. Assessment criteria The learner can: 1.1 explain the benefits of promoting diversity within own organisation 1.2 explain the challenges involved in promoting diversity within own organisation 1.3 demonstrate how challenges involved in promoting diversity can be addressed 1.4 develop a demographic analysis of the local community 2.1 explain how the Investing in Volunteers standard could benefit own organisation 2.2 summarise the process an organisation needs to go through to achieve the Investing in Volunteers award 2.3 explain best practice in the management of volunteer involvement according to the Investing in Volunteers standard 2.4 summarise sources of advice and support available for organisations wanting to develop practice in relation to the Investing in Volunteers standard 3.1 analyse volunteer involvement in own organisation 3.2 develop an outline strategic plan for volunteer involvement. Page 25 of 28

29 Appendix B: Practical Syllabus This is the Practical Syllabus for the 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF). Learners will be required to demonstrate an understanding of the following activities relating to managing volunteers in a sporting context. Practical Syllabus Components Managing Your Role as a Sports Volunteer Manager Develop a personal action plan including timemanagement techniques Delegate tasks Monitoring and evaluation of delegated tasks Promote good practice in meetings Transfer learning to the workplace Management of change Develop a stakeholder map Complete a personal analysis Produce a personal development plan Effective networking Manage assertively Building rapport Negotiation Giving and receiving feedback Managing Sports Volunteers Induct volunteers Manage volunteers expectations and motivations Manage conflict Reviewing the development of volunteers Giving constructive feedback Develop a plan for the development of volunteers Carry out coaching with volunteers Allocate tasks to volunteers Managing Resources in Support of Monitoring and evaluation Sports Volunteers Analyse organisation in relation to performance indicators Quality assurance Budgeting Funders and applications for funding Risk assessment Policy development Managing a Sports Volunteers Promote diversity Community Develop a demographic analysis of the local community Analyse volunteer involvement in own organisation Develop an outline strategic plan for volunteer involvement Page 26 of 28

30 Appendix C: Theoretical Syllabus To achieve the 1st4sport Level 3 Certificate in Managing Sports Volunteers (QCF) will require learners to understand and apply the following knowledge. The following are identified as the key areas of knowledge required for the volunteer manager at this level. Learners will be expected to demonstrate and will be assessed on the breadth of this knowledge in the appropriate Units. Theoretical Topics Managing Your Role as a Sports Volunteer Manager Managing Sports Volunteers Managing Resources in Support of Sports Volunteers Managing a Sports Volunteers Community Components Learners should know and understand: how to delegate effectively how to manage meetings how to transfer their learning to the workplace theoretical models of change to the workplace how to manage change communication strategies continuous professional development (CPD) how to give and receive feedback how to develop a personal development plan how coaching skill can benefit themselves and their team how to network effectively how to present a successful case to decision makers how to negotiate effectively the seven stages of the negotiation process the difference between management and leadership leadership styles leading by example how to review the development of volunteers how to give constructive feedback how to receive constructive feedback positively the GROW model when used in coaching the role of managers in conflict situations the process of handling conflict the barriers to creativity and how these can be overcome the steps to developing emotional competence the stages of team formation the different roles within a team how to allocate tasks to volunteers monitoring and evaluation methods monitoring and evaluation in their organisation monitoring and evaluation for stakeholders Performance indicators impact measurement quality assurance approaches budgeting funders and funding risk assessment key legal issues pertaining to managing volunteers policies and procedures required by law the benefits of promoting diversity within the volunteer programme Page 27 of 28

31 Theoretical Topics Components Learners should know and understand: the challenges involved in promoting diversity with the volunteer programme where to find information about the local community how to use demographic information about the local community in the planning process the 10 indicators of the Investing in Volunteers standard the difference between indicators and practices the Investing in Volunteers assessment process analysis of volunteer involvement in an organisation how to use analyses to inform strategic planning. Page 28 of 28

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