INTERGRATED MANAGEMENT SYSTEM CORPORATE POSITION DESCRIPTION VOLUNTEER COORDINATOR

Transcription

1 Position Title Volunteer Coordinator Award Time Fraction/Tenure Service/Business Area Location Accountable & Reports to Position/s Reporting to this Position NES Part Time - 12 hours per week Corporate Services Based at Outlook Head Office, Pakenham General Manager, Corporate Operations Volunteers Information Contact GM Corporate Services Telephone: (03) Organisation Overview Outlook (Vic) Inc (Outlook) works towards achieving its primary vision, which is Inspiring Inclusive Communities, diversity and opportunity, valuing all people. We promote the empowerment of people with disabilities and disadvantage to participate in community life. Our commitment is to people having choice and enabling people with a disability to have the same rights and opportunities as other members of our community. Outlook is a social enterprise, meaning it runs successful and ethical businesses that fund investment back into our people. Outlook Environmental, our commercial business, also contributes to further social outcomes through employment and skill development opportunities as well as positive environmental outcomes. Outlook is committed to providing a safe and healthy work place and environment in which the physical and psychological wellbeing of staff, service users and the community is protected. Position Overview The Volunteer Coordinator is responsible for the identification of Volunteer opportunities, preparing advertisements for volunteer vacancies, interviewing and onboarding volunteers and managing volunteers in their volunteer role. Volunteer opportunities may exist in any of the Outlook divisions. This role is 12 hours per week and located at Outlook Head Office, Pakenham, with the opportunity of flexible days/times, depending on what is required. Key Result Areas and Associated Tasks The Volunteer Coordinator has 4 primary areas of responsibility: Volunteer Coordination & Support Marketing, Networking and Promotion Administration Quality and OHS CORP-HR-PD-Volunteer Coordinator Page 1 of 6

2 Key Result Areas and Associated Tasks INTERGRATED MANAGEMENT SYSTEM Volunteer Coordination & Support Marketing, Networking & Promotion Manage the requests for Volunteers and answer enquiries Manage recruitment and onboarding of volunteers into appropriate volunteer roles within Outlook divisions, including conducting screening and placement interviews Manage volunteers, once they are placed, including conducting regular reviews with them and the manager of the workplace to monitor their satisfaction and progress and ongoing suitability for the role Directly manage any volunteers who provide assistance to this role Be the first point of contact for any issues that may arise impacting volunteers and deal with these issues, where appropriate, following Outlook policy and procedure Report and investigate any Accidents/Incidents/Near Misses involving Volunteers, following Outlook policy and procedure Develop and deliver training sessions to internal staff and external parties on Volunteering at Outlook Ensure all Volunteers are valued and their contribution is recognised Promote & market a positive image of Outlook Promote volunteers from all areas students, CALD, disabled to a wide range of organisations and services within Outlook and the wider community Attend ongoing training to benefit the Volunteer sector Keep informed of any changes in the volunteer sector by being a part of local networks & a member of peak bodies in volunteering Prepare any relevant marketing material required to promote the service and/or the work of Outlook volunteers and update as necessary Identify and nominate Outlook and Volunteers for any grants or awards available to the sector Administration Maintain a current volunteer file for each volunteer Monitor relevant changes to legislation/standards impacting volunteers and review policies and procedures relevant to volunteers and update as necessary. Apply for any funding available through grant schemes organized by state & local governments, organisations, businesses and trusts Prepare and document reports for divisional meetings and funding CORP-HR-PD-Volunteer Coordinator Page 2 of 6

3 Key Result Areas and Associated Tasks sources Prepare and monitor volunteer agreements, both internal and external to Outlook. Determine budgetary requirements to inform the Corporate budget and work within the allocated budget Undertake other duties as directed by GMCO Quality and OHS Act in a safe and healthy manner to positively impact the workplace and environment to ensure that the physical and psychological wellbeing of yourself, employees, participants and the community is protected. Report all hazards, risks, injuries and incidents immediately to your line manager. Demonstrate Outlook values in your daily role. Ensure you deliver your role within the specified requirements of Outlook s Code of Conduct. Full compliance with Outlook s policies and procedures. Key Selection Criteria Selection will be based on assessing an applicant s skills, knowledge, past performance and other personal qualities relevant to the work assignment, as listed below. Mandatory At least 5 year s experience in an equivalent or similar role Ability to manage a large group of volunteers in diverse locations Proven leadership qualities including; honesty, ability to delegate, high level of communication, confidence, commitment, positive attitude, creativity, intuition, ability to inspire and a sense of humour. Strong communicator (both written and verbal), able to communicate well at all levels and manage key relationships with staff and volunteers. Demonstrated time management skills, the ability to set priorities, meet deadlines and maintain effectiveness under pressure. Demonstrated respect for the dignity & rights of choice for adults with a disability. Demonstrated networking and marketing skills particularly in relation to the integration of adults with a disability into the local community. Ability to lead and assist volunteers with change management issues. CORP-HR-PD-Volunteer Coordinator Page 3 of 6

4 Key Selection Criteria Selection will be based on assessing an applicant s skills, knowledge, past performance and other personal qualities relevant to the work assignment, as listed below. Experience in Microsoft Office modules, particularly Word and Excel Desirable The following skills would be viewed favourably: A knowledge of the volunteer industry Understanding of the National Standards for Volunteer Involvement Highly developed networking skills. Experience using a CRM System General Employment Information Police Records/ Working with Children Check OH&S Pre-existing Injury or Medical Condition Learning and Development Leadership Licence Requirements This position is subject to a satisfactory police check and working with children check prior to commencement, at the applicants own expense. Outlook management is committed to providing a safe and healthy work place and environment in which the physical and psychological wellbeing of staff, service users and the community is protected. Outlook personnel are responsible for maintaining a safe and healthy workplace and environment in which the physical and psychological wellbeing of colleagues, service users and the community is protected. Each applicant will be required to complete a pre-existing injury/medical declaration form. WorkSafe Victoria states that failing to notify or hiding a pre-existing injury or illness which might be affected by the nature of this proposed employment, could result in that injury or illness being ineligible for future compensation claims, and could breach the Occupational Health & Safety Act. Outlook has a learning Culture and encourages and expects staff to participate in and undertake meaningful and relevant knowledge and skills development opportunities. Outlook s Leadership Framework provides a consistent approach to leadership development for employees across all levels and positions, representing the standard for leadership behaviours for employees to aspire to. It is the responsibility of all employees to contribute to the leadership process and to develop and empower the leadership capacity of colleagues An ongoing current Victorian Drivers Licence is required. CORP-HR-PD-Volunteer Coordinator Page 4 of 6

5 General Employment Information Other Requirements INTERGRATED MANAGEMENT SYSTEM This position will require the applicant to work with a wide range of personnel across the organization. The Volunteer Coordinator is responsible for ensuring that volunteers are placed in suitable volunteer roles within Outlook, to enhance the service and provide valued volunteer opportunities. Employees exiting Outlook many be required to complete a pre-exit medical and exit interview. Probationary Period The position is subject to a 6 month probationary period during which time the employee will be assessed as to their suitability for continued employment. Core Values Integrity People Focused Inclusion Ethical Business Outlooks commitment to integrity exemplifies honesty, trust, equality and respect for the individual. Accountability and a Duty of Care to staff, service users, families, each other and the wider community. Fostering dignity and self-esteem through respect for the rights of the individual. Personalizing by being open minded, empathizing, listening, and supporting individuals. Promoting empowerment and inclusion through Advocacy with individuals and on behalf of communities. Working as a team player dedicated and committed to empowerment and personalized approaches. Building trust with stakeholders, partners and wider community. Providing opportunities for personal growth and inclusive relationships. Outlook puts people first, by encouraging and supporting individuals to meet their potential. Working together to facilitate flexible opportunities for individuals to be accepted, participate and belong. Partnerships with the wider community, leads to meeting the needs and expectations of people. Entrepreneurial business that is conducted in a way (ethical CORP-HR-PD-Volunteer Coordinator Page 5 of 6

6 Core Values Diversity Continuous Improvement manner) that includes: Quality, partnerships, training / education, communication, OH&S (staff welfare, life balance), environmental, legal compliance, efficiency, inclusiveness, outcomes and flexibility. Promote and provide choices through progressive innovation Excellence in service delivery and personalized outcomes through commitment to quality, accountability and continuous improvement. CORP-HR-PD-Volunteer Coordinator Page 6 of 6