10.30am -1.30pm 16TH-PSA 20TH-PSA am 5pm 3RD-PSA. 10:30am -4:30pm 8TH-PSA 12 TH- LA 8TH-PSA am 5pm 2ND-PSA am 5pm 21ST-PSA 4TH-WSM

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1 SPONSOR label.m Salon Genius Salon Genius Imperitive training Loreal Loreal Business academy Business academy Habia COURSE Time JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Dynamic Leadership - Developing a High Performing Team. The Fundamentals of Profit & Loss. Individuals Development Plan. Recruitment and Selection. Your Column is Your Business. label.m Workout Sessions. CCM & Marketing Business Reporting First Aid Introduction to Management The Business of Colour. NEW FOR 2017 Coaching for Improved performances. The Assertive Professional. Leadership & Motivation. NEW FOR 2017 The Exceptional Team Builder. The Inspirational Leader. Business Boosters - Promoting Your Salon Social Media Creating Enterpise New for 2017 Helath and Safety VENUES Perfect Salon Academy Stamford St London HQ 10.30am 4.30pm 6TH-PSA 10.30am -1.30pm 16TH-PSA 20TH-PSA 10.30am -1.30pm 6TH-PSA 4TH-PSA 10.30am -1.30pm 13TH-PSA 11TH-PSA 3RD-PSA 9.30am 5pm 6TH-IA/MA/EA 5TH-IA 10.30am 4:30pm 7TH-PSA 11TH-LA 5TH-LA 7TH-PSA 10:30am -4:30pm 8TH-PSA 12 TH- LA 8TH-PSA 10.00am 17:00pm 29TH-PSA 26TH-PSA 2ND-PSA 21ST-PSA 4TH-WSM 14TH-PSA 12TH-PSA 17TH-WSM 27TH-PSA 10am to 1pm or 2pm to 5pm 13TH-PSA 10am to 5pm 28TH-PSA 15TH-PSA 10am till 4.30pm 9TH-LSL/16TH-LA 12TH-PSA 5TH-LSL/19TH-LA 10TH-PSA 1ST-PSA 3RD-PSA 5TH-PSA 9.30am-4.30pm 20TH - PSA 1ST - PSA PSA T&G International Academy, New Oxford St, London T&G Manchester Academy T&G Edinburgh Academy Loreal Academy, Deansgate, Manchester Loreal Studio, Leeds IA MA EA LA LSL

2 Course Net Fee Notes Dynamic Leadership - Developing a High Performing Team. 180 (FREE to Franchise Salons) This informative day introduces you to different styles of leadership, explains the skills needed to be a good leader, it explores how to create and communicate your own business vision and looks at how to manage creative people as well as touching on dealing with underperformance. Student Profile: Anyone wishing to make the transition from hairdresser to leader. Student Profile: Anyone wishing to move into a leadership role, staff trainers can also benefit. The Fundamentals of Profit & Loss. 80 (FREE to Franchise Salons) The course will give confidence to younger owners and managers by putting into plain language the key elements of financial statements such as Profit & Loss accounts and Balance sheets. By reading and fully understanding the impact of each figure owners can more efficiently steer their business to profit. Student Profile: Potential franchisees and owners in need of a deeper understanding of the financial side of the business. Individuals Development Plan. 80 (FREE to Franchise Salons) Understand how to motivate and target your staff through one on one review meetings and in line with the Mascolo Company Values. This course will help you plan and deliver appraisals that are motivational and performance driven through setting clear goals and targets and keeping an ongoing record for each member of staff. Take the stress out of appraisal time by following our simple Mascolo system. Student Profile: Franchisees, Managers and Head Office Management. Recruitment and Selection. 100 (FREE to Franchise Salons) Quality recruitment and succession planning is key to a franchises success. Each student will receive the Recruitment Toolkit which is full of practical and easy to implement tools on methods of recruitment, interviewing techniques and professional inductions for new staff. The day covers important legal pitfalls helping you avoid costly mistakes. Student Profile: Franchisees & Managers

3 Your Column is Your Business. 180 (FREE to Franchise Salons) Doesn t every member of the team want to increase their earnings? This course will help each individual to understand how to manage their column to produce the wage they want. It will motivate team members to want to be the best and help to increase their ability to cross sell services keeping the salon busy and successful. Student Profile: Franchisees, Pre-Varders, Stylists & Technicians label.m Workout Sessions. 90 (FREE to Franchise Salons) In this fun and creative workshop you ll experience first-hand the ultimate results that can be achieved using the Label.m range. Gain confidence in recommending the product to your clients through a deeper understanding of the ingredients and discover new ways to blend and apply the products. Each course will relate to the looks of the current season keeping you up to date with fashion and styling. Student Profile: Stylists & Managers wishing to excel in retail CCM & Marketing 675 (FREE to Franchise Salons) The Rewards scheme - explaining why Loyalty points benefits over discounting and how the Rewards scheme should be used in the salon Data Quality the importance of the quality of the information in your system Data Protection - data handling and the Law Client Contact Manager (CCM) - the ability to setup proactive marketing messages that are maintained by the system based on your clients behaviour Manual Marketing - targeting clients for direct marketing Recommend a Friend - build your business by getting your clients to bring in new clients Student Profile: Managers, franchisee s & staff members with 3 months or more Salon Genius experience. Business Reporting 675 (FREE to Franchise Salons) Should the only measure of your business be based on turnover? This course takes a look at five core areas of information Client Data Quality - understanding the importance and state of your client data and contact opportu-nities Client Retention - reviewing the salon return rate, a clients return rate, how many clients are not return-ing and which of your staff are not keeping clients Business & Staff Performance - how your salon performing over a period and what is the trend. Un-derstanding the performance of an individual staff member Incentives & Commissions - discussing how to target, measure and reward staff performance Technical Histories - how complete is your customer service process and how to police it Student Profile: Managers, franchisee s & staff members with 3 months or more Salon Genius

4 First Aid per certificate This one day course is suitable for small or low risk workplaces. Our course is made up of the first unit of the Level 3 Award in First Aid at Work. It covers all the criteria needed to pass the assessments and gives the learners the confidence to use their new skills. Our students will be able to: Understand the role and responsibilities of a first aider assess an incident, manage an unresponsive casualty who is breathing normally manage an unresponsive casualty who is not breathing normally, recognise and assist a casualty who is choking, manage a casualty with external bleeding, manage a casualty who is in shock and manage a casualty with minor injury Student Profile: Managers / Franchisee s/ Staff members Introduction to Management Learn the foundation principles of management and understand the skillset required for success in the manager s role. This course examines: the clarity needed to act with confidence, managing the transition, managing others and giving effective feedback. We also identify individual management styles and how to adapt them. Delivered in an easy-to-understand way, this course is a must for aspiring and new managers, or anyone who wants to start their management training. Student Profile: Aspiring managers/ franchisees, new managers/ franchisees or existing managers/ franchisees new to management training The Business of Colour. NEW FOR 2017 Understand how to grow your colour business through engaging your team to work towards a common vision. Identify the biggest business opportunities and build an action plan deliver suc-cess. How does your salon stand out? Who are your salon clients & how can you increase their spend or frequency How to make your salon The Color Destination Identifying the biggest growth opportunity for your salon 5 steps to salon success What tools can you implement NOW to help you grow? Student profile: Salon owners/franchisees or managers and head technicians who wish to grow their salon colour revenue. Coaching for Improved performances. Anyone interested in developing the performance of others will benefit from adding a coaching approach to their skill-set. On this one day course we will be uncovering the benefits of taking a coaching approach for performance improvement. We will examine the difference between coaching, managing and training and identify the core coaching competencies and skills for managers, franchisees and trainers. We will include some classical coaching models, questioning techniques and Clean Questions that are used to uncover the world according to others. There s only way to learn these skills and that is to have a go so there will be practice sessions (NOT role play!) so that you can take away some new skills to use the very next day. A must do course for those wanting to really to get to make a difference to performance. Student Profile: Any salon manager / franchisee or trainer

5 The Assertive Professional. Leadership & Motivation. NEW FOR 2017 The Exceptional Team Builder. The Inspirational Leader. Business Boosters - Promoting Your Salon Develop some new approaches to client or colleague issues by employing some principles of assertiveness. Hair professionals often need to manage both clients and colleagues assertively in order to resolve situations this course introduces the nuts and bolts of assertive behaviour for those challenging times. You will learn what assertiveness really means and will gain an understanding of how to do it. This is a must do-day, with valuable life-skills for those interested in developing both personally and professionally. This is a relaxed, informal day which won t push you too far out of your comfort zone but WILL expand it! Student Profile: Any salon manager / franchisee, receptionist, trainer or senior stylist wishing to develop Explore leadership principals and increase your motivation at work. Develop a leadership approach that your team will want to follow and to increase your understanding of motivation at work. You will learn how to distinguish ways in which great leaders motivate their teams and how leadership style can be adapted to suit different situations. Student Profile: Any salon manager / franchisee, receptionist, trainer or senior stylist wishing to develop In this ground-breaking half-day course you will have the opportunity to become the first Spiral Stylists. You will be able to read your fellow team members and clients values and what s most important to them and consequently adapt your communication style to best serve them. In this eye opening module you will learn to: Become a Spiral Team Member/Leader Recognise your own Spiral type Recognise your clients and colleagues Spiral type Add a unique value by coaching your team members and clients in a fun and intriguing way Engage with clients and colleagues on a whole new level Student Profile: This module is for experienced stylists Great management and leadership means happy teams, and an exciting, motivated salon environment. It also means more customers and more bottom line! In this One Day Programme new and experienced managers will have the opportunity to: Develop their team and individual coaching skills Learn the art of motivational feedback Understand the power of contagious leadership Become an excellent salon experience facilitator Deal quickly and effectively with conflict Inspire and energise their team Develop and brainstorm your own ideas on how to best engage and motivate your own team Student Profile: This module is for salon managers looking to improve or refresh their skills. If you are you keen to encourage new clients into your salon & ensure your business is the Must go to salon in your area, then this is the course for you! Developing a regional PR plan specific to your area, will help you to develop & promote your salon on a local level and help your business grow! One this interactive, one day course, salon managers & Franchisee s will learn: Top tips from the brand team & PR experts at L Oréal Professional Business boosting ideas to help create an effective Local PR campaign Creative ways of developing brand awareness locally Marketing plans to communicate effectively with existing & potential new clients in your area. Develop & brainstorm ideas for recruiting new colour clients to your salon The benefits of both traditional PR and digital PR and ways to combine both to promote your salon locally.

6 Social Media VAT (Per Day) Social Media is much hyped and widely used. This course introduces you to the world of social media, showing you how to set up your own business page, create compelling content and use social media as a research tool for more ideas. Student Profile Beginners, completely new to social media or just starting out. Creating Enterprise New for VAT A suit of three 1 day seminars designed for anyone thinking about starting and running their own business. GET THE IDEA Designed to help students explore whether running their own business is right for them. This course provides a framework within which to develop their vision and values for their business. It helps you assess your skills for self-management and challenges whether your business idea will work. Student Profile: Anyone thinking about starting up in business for themselves GET STARTED This course further develops the student s skills and abilities, before planning various aspects of business including marketing, sales and finance Student Profile: Ready to start running your own business. GET ENTERPRISING Designed to improve enterprise and entrepreneurial skills, while boosting overall employability of students. Whether starting your own business or working within the creative sector our programme makes sure you are prepared for whatever lies ahead in your career by giving you knowledge and skills employers look for. Student Profile: Every member of the salon team can benefit from developing their personal enterprising skills.