Head of HR Process Improvement. Pay Band. Duration of job

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1 Role Profile Job Description Job Title Ref no: Head of HR Process Improvement Directorate or Region UK Department/Country HR Location of post Reports to UK, Europe or Wider Europe Head of Global HR Operations Pay Band Duration of job Senior Management broadband Indefinite Purpose of job: The Head of HR Process Improvement will be accountable for defining, implementing and tracking the global HR process review activity, working alongside the organisational plan for HR Services and the Global Operating Framework. The post holder will report to the Head of Global HR Operations Context and environment: The global HR team is undergoing a significant restructure to position it more effectively to support the rapidly changing needs of the British Council. The Head of HR Process Improvement is a key role within the new, Global HR Operations function which exists to serve all the HR operational needs of existing, potential and former employees of the British Council and, in time, will become the first port of call for HR Customer needs The Head of HR Process Improvement will be instrumental in shaping the new function, ensuring HR process are lean, fit for purpose, support the needs of the organisation and enable effective and efficient delivery of a consistent HR service across the British Council Successful delivery will require pro-active engagement with Business leads, the Global Operating Framework programme, other HR functional leaders in the Centre of Expertise, SBU s, regionally based HR colleagues Accountabilities, responsibilities and main duties: Whilst recognising the need for flexibility, specific responsibilities are likely to include the following: As a member of the British Council Global HR Operations Leadership Team contribute to the development of the Global Operations HR strategy, sharing expertise and learning, to help shape the new function, ensuring an integrated approach to all HR Operations activity across the organisation Lead the strategy (including external benchmarking, best practice and innovation), design, implementation and delivery of Lean process reviews across the British Council to support the delivery of a global business and implementation of the HR strategy. 1 of 5 Recruitment Team

2 Ensure that the expected benefits of any investment in this area (at least double the investment in the team) are monitored, measured and reported. Define the HR processes map for the British Council, assuming a standard 5 level process model. Ensure that accountable process owners are identified for each level 1 process and subsequent levels as appropriate and that transition to BAU is agreed upon the completion of each set of process reviews Ensure that all processes are effectively mapped to the appropriate levels and have risks and agreed controls identified Work with HR colleagues in the Centres of Expertise, SBU s and Regions to identify and prioritise HR process reviews which are aligned to the delivery of business strategy Define the tools used to deliver a Lean process review and ensure effective up skilling of the team to deliver a process review plan within the agreed timelines Work with the rest of the Global HR Operations Leadership Team to maintain data (standards and governance) and to ensure processes and procedures are lean, understood and followed across the British Council. Lead and scope the various process review projects, including the business change required to deploy new processes effectively and provide technical expertise and guidance to the business and global HR colleagues about HR process management Undertake the handover of project delivery through effective communication, agreed roles and responsibilities, and documented acceptance of project deliverable(s) to agreed accountable areas Manage HR Process Improvement budget and ensure spend remains in line with agreed budgets Lead and manage the stakeholder engagement and communications plan for Process Improvement. Undertake stakeholder analysis to enable the effective delivery of the HR process review strategy Lead the HR Process Improvement team and ensure they effectively transition to new roles post completion of the activity Ensure that all HR operations activities are underpinned by the British Council values and promote equal opportunities and diversity within the organisation Key relationships: (include internal and external) Head of Global HR Operations Global HR Operations Leadership Team Regional HR Business Partners 2 of 5 Recruitment Team

3 Centres of Expertise Heads Global Business Services Business Solutions Procurement Global Information Services FCO and Government Departments, regulatory bodies, external HR services providers Other important features or requirements of the job The role will require flexibility to help manage changing and unplanned situations and the demands of a global programme, e.g. with stakeholders located across the world and in different time-zones. So whilst a 7.2 hour day is planned, there will be times when additional effort will be required to meet the needs of the programme. Travel may be required to British Council locations. Please specify any passport/visa and/or nationality requirement. Please indicate if any security or legal checks are required for this role. Eligibility to work in the UK and passport for travel outside the UK and requirements for this role N/A Person Specification Essential Behaviours Creating Shared Purpose - Most Inspiring others to want to take a specific role as part of a shared purpose Connecting with Others Most Building trust and understanding with people who have very different views Desirable Assessment stage Working together More Ensuring that others benefit as well as me 3 of 5 Recruitment Team

4 Being accountable Most Showing real dedication to the long-term mission of the British Council or the team Making it happen Most Achieving stretching results when faced by change, uncertainty or major obstacles Shaping the future Most Changing the nature of what we do and the benefits we gain by thinking and planning with creativity Skills and Knowledge Managing Projects (Level 4) Analyses requirements with the sponsor/stakeholders, defining the specification, planning, revising, implementing and evaluating on a medium-to-large and/or high risk projects, coordinates a diverse team with awareness of equality and diversity impact as part of the project specifications and handles changes in specification or plan to meet unexpected circumstances Managing Finance and Resources (Level 3) Monitors and controls an agreed budget within a defined area, producing reports and analyses and contributing to planning. Excellent range of communication skills. 4 of 5 Recruitment Team

5 Experience Proven ability to drive change agenda forward Qualifications Hands on effective Programme and Project Portfolio Management Senior stakeholder management Projects with complex multiple changes including business processes and financial /management reporting Continuous Improvement Projects Process mapping and delivery Project management skills and qualification. Either: Formal Project Management or; PRINCE 2 or equivalent Formal professional qualification LEAN or other recognised process improvement qualification Short listing and Short listing Submitted by Ian Williams Date 5 of 5 Recruitment Team