TABLE OF CONTENTS Case Studies for Group Discussion... 2 End of Module Quizzes: Answer Key... 8 Pre-Certification Exam: Answer Key...

Transcription

1 Cylinder Delivery Operations Instructor Guide TABLE OF CONTENTS Case Studies for Group Discussion... 2 End of Module Quizzes: Answer Key... 8 Pre-Certification Exam: Answer Key... 9

2 Case Studies for Group Discussion MODULE 2, LESSON 3 ROAD-SIDE STOP, PART 1 Background This lesson s case study is based on a road-side stop and the details of a driver s conversation with a law enforcement officer. Although this scene depicts a hypothetical scenario, it examines real events that can occur as a result of a probable cause stop and presents a situation that many drivers experience at some point in their careers. Beyond the possibility of a DOT audit, there is always a chance that your vehicle will be checked by a law enforcement officer at any time or perhaps during a random seat belt check or scheduled weight station visit. You will see here that there are probable, serious, and perhaps costly ramifications for drivers who are not in compliance. The goal of this activity is to help you understand why safety and preparedness is your responsibility and that you and your employer are both accountable for meeting all compliance requirements. Each time you successfully complete your daily duties and follow your company policies, you help yourself to avoid a situation that could jeopardize your job and your safety. Directions Instruct your students to quietly read the scenario. When they are finished, call on a few volunteers to discuss the talking points. Expert feedback is also provided for your reference. Scenario Dialogue Officer: How are you doing today? Driver: Fine, is there a problem? Officer: Did you know your left-rear taillight was out? Driver: No, my shift just started and there was nothing noted by the last driver. Officer: Can you go ahead and get your driver s license and registration, and your shipping papers? Driver: Sure, here you go. Officer: Can I also see your medical card, insurance certification, and your hours of service documentation? You look a little young to be driving this rig. Driver: Sure here is my medical card and here s the insurance card. But I don t have to log my hours because I m under the 100 mile radius exemption, so I don t have that. Officer: Are you driving your regularly assigned vehicle today? Driver: Yes sir. 2

3 Officer: I understand this vehicle carries propane, correct? Driver: Yeah. Officer: Why don t you step out of the cab and walk to the back of the vehicle. Driver: But I have the right endorsements. See I have my N and my H endorsement. I am pretty sure those together make me qualified to deliver propane. Officer: Are you aware that you have been issued a corrective lens restriction which limits you to operating vehicles while wearing your glasses? Why aren t you wearing them today? Driver: What? My boss never told me that. I am new to this company and just learning the ropes. I left my glasses at home today. Officer: Well, son understanding what you need to do and doing it is your responsibility. Take a look at your endorsements. You can see that you are not allowed to operate vehicles unless you are wearing glasses. Driver: Like I said, I am new to the job, and I guess I just thought it wasn t my responsibility. Officer: Well unfortunately you have not evaluated things correctly today. You are driving with a broken taillight. Am I also correct in saying that you are supposed to inspect your vehicle before you drive it each day? Talking Points for Discussion When preparing for a delivery, discuss the daily procedures you must follow. Think about the necessary paperwork that must be with you and readily available in your vehicle. Discuss policies and procedures the employee should have considered in this scenario, and what, if anything, would you have done differently? Expert Feedback Law enforcement officers will tell you that this case study presents a common situation that happens too often. Perhaps as a result of 9/11 and increased security awareness, law enforcement officers are performing more routine stops and are specifically checking driver s credentials. Bottom line, for this case, the driver is going to be cited for two things and may have to pay a fine. He will receive a citation for the broken taillight and the other citation will be for a violation of his medical restriction because he wasn t wearing his glasses. As a result, the driver will have to be placed out of service. The driver will have to call up his supervisor. I m guessing that his supervisor isn t going to be pleased. He may send the driver home; put him on probation, or maybe both. Since the driver in this case was stopped for a probable cause, we need to take a closer look at his first mistake: driving with a broken taillight. Although the driver says that his broken taillight wasn t noted on the DVIR, daily protocol would prompt him to do a routine walk-around inspection to make sure his vehicle was in proper working order. Had the taillight been fixed, there would have been no reason for a probable cause stop. You ve learned about general DOT driver qualifications and CDL information. As the law enforcement officer checks the driver s information, he discovers the corrective lens restriction. When asked about his glasses, the driver blames his supervisor for not telling him that he is required to wear them while driving. Rule #1: Take 3

4 responsibility for your job duties. Although it is the supervisor s responsibility to train his employee properly, this driver must make it his first priority to understand all of his personal obligations, responsibilities and paperwork; including something as simple as his medical card. Try to think of the driver s eye glasses like the vehicle s keys: without them, you just can t drive. I can t express enough how careless the driver is in this situation. He made a major mistake and with that being said, serious ramifications will follow. A piece of sound advice: Driver qualifications, endorsements, credentials; they are all extremely important. When an officer finds that something is wrong with any piece of the driver s documentation or if something is missing, the officer will advise the driver to step out of the cab. This is exactly what you don t want to happen. Once the driver is outside his cab and is questioned by the law enforcement officer there s a potential for the situation to escalate. The law enforcement officer could choose to contact a DOT inspector to be called to the scene and perform a full DOT inspection. Drivers who take their daily responsibilities seriously and have all paperwork in order may avoid some of these potential issues. MODULE 3, LESSON 3 ROAD-SIDE STOP, PART 2 Background This lesson s case study is based on a road-side stop and the details of a driver s conversation with a law enforcement officer. Although this scene depicts a hypothetical scenario, it examines real events that can occur as a result of a probable cause stop and presents a situation that many drivers experience at some point in their careers. Beyond the possibility of a DOT audit, there is always a chance that your bobtail will be checked by a law enforcement officer at any time or perhaps during a random seat belt check or scheduled weight station visit. You will see here that there are probable, serious, and perhaps costly ramifications for drivers who are not in compliance. The goal of this activity is to help you understand why safety and preparedness is your responsibility and that you and your employer are both accountable for meeting all compliance requirements. Each time you successfully complete your daily duties and follow your company policies, you help yourself to avoid a situation that could jeopardize your job and your safety. Directions Instruct your students to quietly read the scenario. When they are finished, call on a few volunteers to discuss the talking points. Expert feedback is also provided for your reference. Scenario Dialogue Officer: How are you doing today? Driver: Fine, is there a problem? Officer: No just a routine seatbelt check. Can you get your driver s license and registration, insurance certification, and medical card for me actually go ahead and grab your shipping papers, and emergency response information too. 4

5 Driver: Sure officer, hold on. I need just a minute to find them. Here s everything you asked for and my North American Emergency Response Guidebook. Officer: Sir, I need your shipping papers. Driver: That s what I gave you right? Officer: Just grab all of your paperwork that you can FIND and step out of the vehicle please. Officer: Hold tight a minute while I check out your Bobtail. Did you know that one of your placards on the left side of your vehicle is missing? I also noticed that you are overdue for your annual inspection. Did you realize these issues before you took out your vehicle this morning? Driver: No, sir, I didn t. I mean, I was notified that I might be driving another vehicle this month at some point maybe my supervisor scheduled that but I didn t notice the missing placard. Officer: Well, today is not your day. It is illegal for you to drive your vehicle without an updated annual inspection. Seems like you have several other violations with your shipping papers and your emergency response information out of reach, and you are also missing a placard. Driver: Please don t contact my supervisor. I have a family to support. Officer: Sir, there is nothing your supervisor can do. In fact, both you and your supervisor are responsible for the annual inspection violation. Sorry to say that you and your company will be cited. Perhaps you could have been a more responsible driver. If you would have taken a few minutes to make sure that your vehicle was in the proper driving condition and had placed your documents in the correct location of your cab, you could have avoided additional infractions. Now, can I have the name of your company and your supervisor s phone number? Notes for Instructor These talking points that are provided will help to guide the students as they progress throughout the lesson. Use these talking points to tap into any previous experience or background knowledge for an engaging class discussion. Talking Points for Discussion When preparing for a delivery, discuss the daily procedures you must follow. Think about the necessary paperwork that must be with you and readily available in your vehicle. Discuss policies and procedures the employee should have considered in this scenario, and what, if anything, would you have done differently? Expert Feedback This case study presents a situation where the driver has neglected to uphold his duties as a cylinder delivery driver. Both case studies show examples that lead to the snowball effect. Just one mistake can lead to a law enforcement officer discovering bigger problems. 5

6 Remember this always: the first thing a law enforcement officer is going to do in any kind of stop is ask for the ALL of the required paperwork. If that s in order, in most cases you won t have a problem. Be smart and make sure all of your documentation is on hand and readily available. In the first scenario, the driver had the required documentation, but didn t know how to properly abide by it. He forgot to wear his glasses. In this case, it s just the opposite. Not only did the driver misunderstand the documentation requirements for both shipping papers and emergency response information, they weren t readily available either. Honest mistake? Perhaps, regardless, it was a costly one with serious consequences. The North American Emergency Guidebook alone does not satisfy the documentation requirement for both shipping papers and emergency response information. The driver was operating his vehicle without being compliant with the DOT. Since the driver in this case was stopped for a routine seatbelt check, if there had not been an issue with the paperwork, the law enforcement officer would have sent him on his way. However, once that issue was discovered, it gave the officer a reason to make the driver step out of the vehicle, allowing him to do a visual inspection of the bobtail. This leads to the next error, the missing placard. You ve learned about vehicle inspections, maintenance, and identification requirements. What the driver should have done before he started his workday: Prior to taking his vehicle out onto the road, he should have performed a routine pre-trip inspection. This practice is crucial for maintaining personal and vehicle safety as well as compliance with the DOT. The driver could have had the placard replaced and would have been switched to another truck so that there would have been no delay in his scheduled deliveries. On a more serious note, if the truck was missing a second placard, the vehicle would have been placed out of service. Like the other case study scenario, the driver will be cited and both he and his company will have to pay a fine. MODULE 8, LESSON 3 REAL LIFE SCENARIO Background This lesson focuses on a hypothetical case study about how an employee, named Charlie, handles a situation while driving to a customer location. You will serve as the expert for this case study and will work with your students to examine the areas that Charlie needs to correct and improve. Directions Instruct your students to quietly read the scenario. When they are finished, call on a few volunteers to discuss the talking points. Scenario Charlie Thurgood is an employee of General Propane and has been driving cylinder delivery trucks for 15 years. He's a dedicated employee who always arrives on time, follows company policies and regulations and works hard to do his job well. 6

7 Charlie arrives to work early one morning, checks in, inspects his vehicle and begins his shift. As he is traveling down a 2-lane country road in his bobtail, his cell phone, which has fallen on the floor, rings. He leans over to pick it up. Talking Points and Guided Answers for Discussion Discuss the actions Charlie should have taken before or after his cell phone rang. Explain why. If Charlie used good judgment and discipline, safe driving practices would have allowed him to maintain control of his vehicle and he would have avoided risking his own personal safety. Charlie also should have thought about the safety of other drivers and the public. Had Charlie followed recommended driving practices, he would have kept himself safe from personal injury, costly damage to his vehicle and potentially life-threatening situations. 7

8 End of Module Quizzes: Answer Key Module 1 Module 2 Module 3 Module 4 Module 5 1. B 3. C 1. C 2. C 3. B 5. A 7. B 9. B 10. B 1. A 2. C 5. C 7. D 8. C 9. B 1. B 5. B 7. B 9. B 10. B 11. D 12. A C 15. D 1. A 4. C 5. B 6. C 7. B 9. C 10. B Module 6 Module 7 Module 8 Module 9 1. C 5. A 7. B 8. C 1. D 2. C 3. B 4. C 5. D 6. C 7. D 9. D 10. D 11. C 12. A 13. B 14. A 15. D 1. A 4. A 5. B 7. C 9. D 10. A 1. A 2. C 3. D 4. C 5. A 7. A 9. B 10. B 8

9 Pre-Certification Exam: Answer Key 1. B 2. D 4. D 5. B 7. C 8. B 9. D 10. A 11. D C 15. B 16. A 17. D 18. C 19. B 20. A 21. A 22. C 23. D A 26. A 27. A B 30. C 31. B 32. C 33. D 34. A 35. A 36. C 37. C 38. D 39. C 40. C 41. D 42. C 43. B 44. A 45. A A 48. B 49. D 50. C 9