POSITION DESCRIPTION

Transcription

1 POSITION DESCRIPTION POSITION DETAILS TITLE: Health Intelligence Delivery Developer REPORTS TO: Health Intelligence Delivery Manager LOCATION: Auckland District Health Board AUTHORISED BY: Health Intelligence Director DATE: November 2018 PRIMARY FUNCTION: The purpose of the Health Intelligence Unit is to turn health data into actionable information and insights, and to convert health data into knowledge to support decision making that will improve the health of our population. The main objective of this role is to deliver fit for purpose Health Intelligence products to the organisation using agile and innovative techniques and tools. The role will: Consult with business stakeholders on various organisational projects and initiatives to provide value added products. These include, but are not limited to, products other than traditional Business Intelligence visuals like reports and dashboards, i.e. use technical experience to provide a wider view of product possibilities. Use agile and innovative techniques and tools to support development strategies, e.g. prototyping, brainstorming, storyboards. Complete comprehensive unit testing on Health Intelligence product development and ensure all development is repeatable, use best practise and department standards. Provide high level prototypes to assist stakeholders with conceptualising prototypes leading to the final products. Ensure that Health Intelligence product development follows best practise principles at all times. Collaborate with external parties towards the delivery of products. Collaborate with the Health Intelligence Operations team to ensure a structured transition from delivery to operations. Promote an organisation culture that values and promotes the use of information to inform decisions, support performance improvement and monitor the quality, effectiveness and efficiency of service delivery. The Health Intelligence Delivery Developer is integral to the success of Health Intelligence delivery and must possess a collection of essential technical and people skills. The role requires high levels of collaboration, cooperation, innovation and the ability to deliver a product with little to no requirements in a highly agile environment, KEY ACCOUNTABILITIES Key Result Area Health Intelligence Delivery Expected Outcomes/Performance Indicators Delivery of fit for purpose Health Intelligence products to the organisation using agile and innovative techniques and tools Consult with business stakeholders on various organisational projects and initiatives to provide value added products. These include, but are not limited to, products other than traditional Business Intelligence visuals like reports and dashboards, i.e. use technical experience to provide a wider view of product possibilities. Use agile and innovative techniques and tools to support development strategies, e.g. prototyping, brainstorming, storyboards. Collaborate with business stakeholders throughout the development of the product to truly understand the business problem resulting in greater customer satisfaction and positive business relationships. Page 1 of 5

2 Complete comprehensive unit testing on product development and ensure all development is repeatable, use best practise and department standards. Provide high level prototypes to assist stakeholders with conceptualising prototypes leading to the final products. Present prototypes and materials in workshops, brainstorming sessions and meetings. Ensure that product development follows best practise principles at all times. Collaborate with external parties towards the delivery of products. Maintain effective release and change management standards and processes aligned with ITIL guidelines where appropriate. Create and document refined processes as part of a structured transition from delivery to operations Collaborate with the Health Intelligence Operations team to ensure a coordinated transition from delivery to operations Relationship Management Develop and maintain effective working relationships with: Key business stakeholders to understand core business functions. Other IMS and ha staff and teams to support the delivery of Health Intelligence products. Colleagues in other DHBs. External vendors to achieve the required product for the organisation. Promote Health Intelligence benefits and usage to the business. Teamwork Influence the output of both the HI team and wider HIT department Share knowledge by seeking and providing expertise/input that will positively impact own and department outputs. Communicate with other team/department members in a positive and professional manner. Actively and positively participate in team activities, including but not limited to team meetings, workshops, presentations, etc. Show respect and concern for other team members and foster a positive team environment. Demonstrate open thinking and absorb all points of view, then collaboratively select the best way forward to deliver a fit for purpose business product. Present updates on delivery engagements at Health Intelligence team meetings. Professional Development Maintain and improve knowledge and expertise to effectively perform product development. Attend educational opportunities relevant to the role. Work with chapter leads to develop professionally MATTERS WHICH MUST BE REFERRED TO THE HEALTH INTELLIGENCE DELIVERY MANAGER Any emerging factors that could prevent achievement of the Health Intelligence Unit objectives Significant health or safety issues Any matter that may affect the reputation of the Health Intelligence Unit, HIT Service or Auckland District Health Board Authorities: NIL FTE NA Relationships Budget Accountability (if applicable): NA Page 2 of 5

3 External Internal Committees/Groups Health Intelligence service providers and software vendors healthalliance Peers at other DHB s DHB s, PHO s and NGO s Health Intelligence users Other HIT managers and staff Patient Administration Service ADHB Senior Management Team, General and Service Managers Performance Improvement Funding and Planning Finance Human Resources Health Intelligence Delivery Tribe HI Development Chapter Projects Other relevant committees/groups Person Specification Education & Qualifications Essential Desired Professional Tertiary qualification in Information Technology Product delivery experience using agile principles Experience/Knowledge Extensive knowledge of the software development life cycle (SDLC) or Business Intelligence life cycle 3+ years Business Intelligence or software delivery experience Advanced data analysis skills Advanced computer skills, specifically MS Office Experience with agile development methodologies Experience with vendor relationships Experience with Power BI reporting tools Experience with Azure Analysis Services Experience in a complex heath IT environment and knowledge of information flows in health care Proven track record of medium to large scale product delivery Sound understanding of Lean Six Sigma performance improvement Extensive knowledge of the health sector business processes and products Experience with Business Objects e.g Webi, UNX, Crystal and Dashboards.NET development Experience with other Azure services Personal Characteristics A team player with the ability to work cohesively in a team environment to achieve well communicated expectations. Who generates trust and respect and will provide guidance to others when required. Page 3 of 5

4 Ability to see business requirements/issues from the customer s perspective. Strong analytical and problem solving ability, including a thorough understanding of how to interpret business needs and translate these into fit for purpose products. Strong analytical and problem solving ability. Excellent interpersonal and mentoring skills. Interviewing and listening skills to elicit detailed requirements. Strong negotiating and consensus building abilities. Ability to manage effective relationships and interact professionally with a diverse group. Excellent communication skills, both written and verbal. Excellent documentation and presentation skills. Resourceful and resilient. Able to cope well under pressure. Outcome and product focussed. Dedicated, with the ability to challenge and question status quo and seek continuous improvement opportunities. Proven skills to work effectively across internal and external functional areas in ambiguous situations. Ability to think laterally in a highly adaptable environment. Ability to be responsive to unplanned change in an enthusiastic and positive manner, be flexible, i.e. be agile not just do agile. Curious nature and willing to take risks. Critical Competencies COMPETENCY Teamwork DESCRIPTION Collaborates with fellow team members and other work groups to achieve objectives for the good of the whole. Actively contributes to and accepts consensus decisions. Seeks out opportunities to support others in achieving goals. Recognises and respects individual differences. Organising Establishes a plan of action and achieves priority goals. Manages workload/flow, recognises and addresses barriers, and takes account of changing priorities. Customer Orientation Innovation Self Management Analytical Ability Communication/Interpersonal Skills Learning Judgement/Decisiveness Develops positive working relationships with customers, identifies and seeks to meet their needs. Treats them as first priority and improves service. Actively questions old ways of doing things, thinks outside the square and develops creative, effective products to improve outcomes. Sets high standards and strives to achieve stretching goals. Displays drive and energy and persists in overcoming obstacles. Copes with stress, is resilient to change and understands personal limitations. Is proactive and displays initiative. Breaks complex information down logically to identify key aspects, causal factors and links between information from different sources. Actively listens, drawing out information and checking understanding. Expresses information effectively, both orally and in writing, adjusts language and style to the recipients and considers their frame of reference. Empathises with others and considers their needs and feelings. Constantly strives to build knowledge and skills, acknowledges and learns from mistakes and improves outcomes. Considers options, develops options, identifies the pros and cons and makes effective decisions within appropriate timeframes and levels of responsibility. Recognises critical factors and weighs up risks appropriately. Knows when to ask for help. Quality Orientation Pays attention to detail and initiates self checking procedures; ensures high levels of accuracy and consistent quality. Monitors quality and devises systems to support continuous improvement. Page 4 of 5

5 Bicultural Approach Understands the significance of the Treaty of Waitangi. Displays cultural sensitivity and a willingness to work positively with organisational strategies to improve opportunities for Maori. WORKING FOR ADHB EXPECATIONS OF EMPLOYEES CITIZENSHIP All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Models ADHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting ADHB s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly THE EMPLOYER AND EMPLOYEE RELATIONSHIP We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving ADHB s objectives A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations. CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT All employees are responsible for striving to continuously improve service quality and performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services PROFESSIONAL DEVELOPMENT As the business of ADHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change by: Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as ADHB may reasonably require Page 5 of 5