Responsible for: 4 x Crime/Incident Registrars (Grade D) Department: National Performance and Force Engagement Economic Crime Directorate

Transcription

1 Job Title: Reporting To: National Fraud & Cyber Crime Registrar Detective Superintendent, Deputy Director to National Coordinator for Economic Crime Responsible for: 4 x Crime/Incident Registrars (Grade D) Post No: Budgetary Responsibility: Grade: N/A F Department: National Performance and Force Engagement Economic Crime Directorate Location: Contract Type: Vetting Clearance: Guildhall Yard East London Permanent SC/MV PURPOSE OF THE POST: The Post Holder will be the national lead authority for the recording of all fraud and cyber crimes in the Home Office Police Recorded Crime Series, ensuring legal compliance with Home Office Counting Rules (HOCR) and the National Crime Recording Standard (NCRS), both within the NFIB KnowFraud system and across police forces crime recording systems nationally. The NFIB KnowFraud system is the national repository of all confirmed fraud and cyber crime and intelligence and there is a legal requirement for Action Fraud, the NFIB and police forces nationally to comply with HOCR and NCRS in response to reported incidents and allegations of crime. The post holder will ensure compliance through a continuous programme of audit to be conducted within Home Office defined parameters. This will demonstrate to Government the demand on Police and other national law enforcement bodies within the fraud arena. Deliver a program of audit and assurance assessments that evidence the service performance against key metrics and that performance is analysed to identify service improvements. EFFECTIVE PERFORMANCE: Acting as an independent auditor, monitors compliance with quality systems by leading in designing and implementing an effective programme

2 of inspection, and providing appropriate recommendations for improvement to senior management/npcc. Ability to deliver quality work to tight deadlines. Agree with relevant people a programme of inspection which prioritises areas of greatest risks and likely noncompliance. Ensure that the programme of inspection complies with organisational and national quality policies and procedures. Where this includes Action Fraud service provision, contractual obligations must also be complied with. Carry out quality inspections in accordance with the agreed programme, ensuring that your investigation is sufficiently detailed to reveal any discrepancies. Complete records of quality inspection in accordance with agreed procedures. Evaluate the results of quality inspections against local, organisational and national quality objectives, relevant standards, legal requirements and best practice. Determine appropriate corrective action to deal with discrepancies found during the inspection. Advise relevant people, with the appropriate level of urgency, of the risks associated with non-compliance discovered during the inspection. Report the findings of your evaluation to the relevant people, including ECD National Policing portfolio, Home Office, Police Forces and internal performance and accountability processes in accordance with organisational requirements. Failure to comply with Home Office time scales could result in a loss of reputation for the Force regarding the delivery of an effective National Fraud Intelligence Bureau and Action Fraud, and National Lead Force reduced funding. Direct and quality check audit and compliance work. Undertake regular and comprehensive quality control checks of both national and individual force performance in order to ensure crime reports contain all relevant information and comply with Home Office Counting rules. EFFECTIVE PERFORMANCE: Audit and evaluate the quality of initial crime reports nationally and ensure that appropriate action has been taken to comply with National Crime Recording Standards. Ensure that all crimes are correctly classified and where appropriate the correct disposal in accordance with Home Office Counting rules. Ensure instructions are carried out and provide appropriate guidance and advice to ensure crime reports are completed in accordance with national policy. Ensure high level management information is maintained in accordance with organisational policy and legislation. Produce comprehensive reports on compliance and data quality issues for senior management up to NPCC level and key external stakeholders such as the Home Office Police Recorded Crime Statistics team, ONS (Office for National Statistics) and HMIC. EFFECTIVE PERFORMANCE: Able to anticipate, accurately define and identify risk and opportunities relative to fraud nationally. Ensure that you fully understand the information to be obtained, the timescales for delivery and the intended audience. Maintain high levels of concentration for lengthy periods in order to ensure full level of awareness and responsiveness during meetings attended, data reviewed, audited and reports written. Fully collate required information. Evaluate the information obtained and establish that it is sufficient and valid. Determine whether the gathered information has associated implications and ensure that these are recorded. Prepare position papers and briefings, documenting a complete and balanced view of your findings at national, regional and local levels. Present the information clearly and in a format which is compatible with organisational and police service values, policies and legal requirements. Disseminate information as appropriate, developing templates where necessary. Use language and styles of communication that are appropriate to the situation and people being addressed. Make recommendations for system alterations to effectively deliver the legal and organisational aims, and manage any resulting change programmes. Make best use of technology in support of your role, ensuring correct operation and compliance with organisational and legal requirements.

3 EFFECTIVE PERFORMANCE: Demonstrate that you are proficient in the operation of all technology required to complete your role effectively and assess system alteration requests from staff as disclosed at Know Fraud user group meetings, work with IT supplier business analysts to refine user requirements and make informed recommendations to senior management. Manage change implementations which result from such alterations. Chair/attend relevant systems user groups. Ensure that you have the correct authorisation to use various technologies. Ensure that the systems are accessed and used in accordance with all organisational policies and relevant legislation. Ensure that technology is solely used for organisational purposes by conducting spot checks plus programmed regular checks and have the authority to take formal disciplinary action up to and including final written warning and recommending dismissing permanent staff if irregularities are disclosed. Prepare, disseminate and deliver practice advice internally and externally to promote best practice as the national lead authority on fraud and cyber crime recording. EFFECTIVE PERFORMANCE: Identifies training needs at a national level arising from changes to legislation, guidance and national instruction. Is proactive in communicating ideas and information effectively across the variety of policing arenas, nationally regionally and locally as well as to all other relevant stakeholders. Do this both verbally and in writing, using language and styles of communication that are appropriate to the situation and people being addressed. Makes sure that others understand what is going on. Provide appropriate advice and assistance to colleagues, partners and other individuals and agencies in order to support the achievement of organisational and national policing objectives and compliance with organisational and national policy. Ensure that you fully understand the nature of the request for advice. Support your advice with reasoned argument and provide appropriate evidence where necessary. Ensure the advice given has been fully understood by the recipient. As appropriate, act as an external organisational spokesperson or authority on issues relating to your own specialist area in order to ensure the views of the organisation are correctly represented. In accordance with best practice ensure the continued effectiveness of your specialist knowledge. Keep up to date with, and anticipate, changes to legislation, policy and organisational direction within your specialist area. Prepare CoLP National Lead Force/specialist investigation teams, NFIB/Action Fraud and other forces to prepare for external inspection to Home Office standards by bodies such as ONS/HMIC. Respond to recommendations of inspections appropriately. EFFECTIVE PERFORMANCE: Liaise with the Office for National Statistics and Her Majesties Inspectorate of Constabulary in preparing the NFIB and ECD. Possess relevant expert knowledge of inspection methodology as applied to NCRS, HOCR and Home Office data quality assurance manual compliance. Explain fully what the inspection is looking for and provide accurate advice and guidance to stakeholders and colleagues within each organisation so that they are best able to answer questions and provide evidential DATA to ONS/HMIC etc. Ensure all parties are aware of the need for DATA accuracy and appropriate paper trail. Ensure DATA is clean, out of date/irrelevant DATA removed in a timely fashion. Lead on the implementation of changes recommended by inspection teams. Work with the key public and private sector stakeholders (ONS, HO Crime Stats Team, CIFAS, UK Payments, NCA etc) attending meetings and effectively representing the City Of London Economic Crime Portfolio. EFFECTIVE PERFORMANCE: Work co-operatively with Stakeholders and colleagues, contributing positively and constructively on the correct use of crime DATA and the achievement of organisational and national policing objectives. Represent the national Economic Crime Portfolio on national matters relating to fraud in engagement with key stakeholders at all levels including the Home Office and other forces driving national

4 change as necessary. Prepare for and actively contribute within meetings in a clear, concise and relevant manner, ensuring decisions and actions are communicated to appropriate personnel. Consult with anyone whose views you are representing. Help to clarify problems and identify solutions where relevant. Acknowledge and discuss the contributions and viewpoints of others in a constructive manner. Promptly communicate decisions and recommendations made at the meeting to all those who need to know. To act with autonomy on areas within their legal knowledge and professional expertise, and use judgement to refer decisions appropriately to their Director. Manage a team of four crime and incident registrars (Grade D) including undertaking performance reviews, managing staff development and leading in the recruitment process for the roles. EFFECTIVE PERFORMANCE: Complete a fair and objective review of individual performance, recognising personal achievements and identifying areas for future development. Complete a fair, balanced and timely review of the individual's performance against the objectives agreed for the period under review. Gather specific evidence of the individual's performance and where necessary seek the views of others who can objectively contribute to the review. Provide accurate and constructive feedback regarding performance against objectives. Determine and authorise any training required to assist the staff member in enhancing their performance and/or achieving objectives set on their PDR. Recognise achievements and agree future development needs. Set and agree SMART objectives for the next review period ensuring that these are relevant to the individual's role and personal development needs. Ensure that the agreed objectives reflect the individual's contribution to the achievement of team and national policing focus on performance. Update and complete performance review documentation accurately and fully. Have the authority to take formal disciplinary action up to and including final written warning and recommending dismissing permanent staff. Ensure job description accurately reflects the full requirements of the post.. Mandatory duties Actively seek to implement the City of London s and City of London Police Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties. Actively seek to implement the City of London s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. To undertake any other duties that may reasonably be requested appropriate to the grade Selection Criteria Skills Proven experience in staff management, completion of performance reviews and addressing performance issues. Ability to work unsupervised. Ability to influence and negotiate with people at all levels, internally and externally to national level.

5 Knowledge of the Force disciplinary procedures Proven analytical ability in measuring performance and quality. Excellent skills in measuring quality against national standards including the Home Office crime recording standards and Home Office Data Quality Assurance Manual and College of Policing policy. Excellent verbal and written communication skills with the ability to communicate complex information and present ideas in a constructive and persuasive manner. Excellent analytical skills with the ability to quickly spot the nub of a problem and work quickly to find solutions which are delivered to a high standard. Strong team player with the ability to adapt quickly to a new environment. Knowledge Extensive up-to-date knowledge of National Crime Recording Standards (NCRS) and the Home Office Counting Rules (HOCR) with emphasis on fraud crime. Strong knowledge of fraud and fraud crime. This is a specialist area, evidence of legal training or extensive experience in the understanding of law, its application to fraud and the recording requirements under HOCR is desirable. Knowledge of relevant IT systems (Excel, Word, Publisher etc) up to ECDL or equivalent. Knowledge of I2 is desirable. Possesses knowledge of police systems and data sources nationally, including crime and incident recording systems across forces. Maintain an up to date awareness of National Policing priorities for Economic Crime in order to adapt force engagement. Experience Extensive experience in an audit or assessment role. Experience of working on complex delivery programs. Strong project and policy experience. Proven experience in staff management, including the undertaking of PDRs Extract from National Crime Recording Standards: Main Duties and Responsibilities of Crime Registrar To ensure NCRS and HOCR standards are applied with consistency locally and nationally, each force must appoint an FCR to act as final arbiter for the audit process, the interpretation of the counting rules and assigning outcomes. The expectation is that an FCR

6 will have passed the College of Policing national training course within 12 months of appointment and will thereafter maintain professional accreditation. The FCR will have due regard to advice on counting rules received via National Crime Recording Strategic Steering Group structures. The FCR must be outside operational line command for matters concerning NCRS and HOCR and answer to the Deputy Chief Constable (DCC) or an appropriate chief officer (who should not be responsible for force crime performance) designated by the Chief Constable. Formal interactions between Chief Officers and FCR must be evidenced and auditable. The FCR should also have direct access to the Chief Constable (or equivalent) where necessary. Chief Officers must ensure that the FCR has sufficient independence and authority so that high standards of adherence to NCRS and HOCR are attained and maintained. To ensure that the responsibilities of the post are effectively met a deputy or other identified person, will usually be appointed. Key tasks: To understand all the routes (or channels) through which crime is reported to a force, the volumes of crime involved and the specific crime recording attrition (failure) risks associated with each route. The development, implementation and monitoring of crime recording and outcome policies and subsequent audit programmes, in line with the Data Quality Audit Manual, to ensure high standards of data integrity and the achievement of a consistent and accurate response to crime recording. Oversight and authorisation as appropriate of decisions made to delay recording or to record crime without victim confirmation. Oversight in respect of the transfer and cancellation of recorded crimes (C1- C5 inclusive) and the responsibility to authorise all cancelled rape crimes. Oversight of training resources produced and used in force to support NCRS/HOCR. To ensure prompt and adequate circulation of changes in counting rules, policy etc. To chair or be involved in force crime recording user group meetings. To act as force representative and Home Office contact on the subject of crime recording. To have regular contact with other FCRs through regional and national structures with the remit to consistently maintain NCRS/HOCR standards between forces.