QESletter. QESletter's Newsletter is belong to QES Management Consultants Sdn Bhd ( X) QES # 57 & 58, Sept & Oct Source: A. T.

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1 QESletter QESletter's Newsletter is belong to QES Management Consultants Sdn Bhd ( X) QES # 57 & 58, Sept & Oct 2017 Contents: 1. Product Life Cycle 4. Continuous and Refresh Training 2. Quality vs Price 5. Gallery - Consultancy & Training 3. Malaysian Sustainability Palm Oil Issue 1. Product Life Cycle - Sustainability Approach A new approach to sustainability is emerging as consumer goods companies consider their total environmental impact from growing raw materials to the consumer's disposal of their product. Sustainability is becoming a cradle-to-grave process and a powerful growth engine. Every time we use a product whether shampoo to wash our hair, detergent to clean our dishes, or soda to quench our thirst greenhouse gases are generated throughout the value chain. Do consumer products companies consider consumers' emissions due to the product when they tally their greenhouse gases? Count their carbon credits? Or calculate their sustainability pledges? Not likely. Today, it is becoming clear that companies must go beyond their traditional internal approaches and consider the entire product life cycle when measuring environmental impact. Future growth will depend on aligning with consumers' priorities. Companies are under pressure to create sustainable products, not only from consumers but also from governments, retailers and suppliers. As natural resources become scarce, companies must consider the long erm sustainability of their business models and broaden their approach to consider their total impact on the environment A traditional approach to sustainability concentrates mainly on manufacturing and logistics reducing a company's environmental impact by improving production efficiency and optimizing truck loads. The end-to-end approach to sustainability considers a wider range of activities and makes cross-functional cooperation compulsory (see figure). Source: A. T. Kearney Page 1 of 12

2 QESletter QESletter's Newsletter is belong to QES Management Consultants Sdn Bhd ( X) QES # 57 & 58, Sept & Oct Quality vs Price - This what we pay now? 3. Malaysian Sustainablity Palm Oil (MSPO) Issues Recently in the news, many issues related to quality is been in the mainstream News on related palm oil issues: especially related to automotive industries. 1. Mah expresses concern on anti-palm oil move in EU, StarBizWeek 4 Nov 17. Clause Corporate Responsibility required organization to establish anti-bribery Plantation Industries and Commodities Minister Datuk Seri Mah Siew Keong has policy and ethic escalation policy (whistle blowing policy). This is new additional expressed concern regarding the growing anti-palm oil campaign in the European Union (EU) requirements in the IATFF 16949:2016 mainly due to many issues in the automotive Parliament. industry among them: 2. Mah: ENVI proposal on palm oil unacceptable, Star 21 Nov Airbag from Takata The recommendation by the European Environmental Committee's (ENVI) to exclude 2. Emmission issue from VW palm oil use from Renewable Energy Directive (RED) as early 2021, has been described as 3. Material from Kobe Steel discriminatory and unacceptable. Are the industry get pressurized by the price and gave away of quality? Organization now have the responsibility to check the detail of all materials/serviced purchased, probably by perform another 3rd party inspection (laboratory confirmation) to ensure the quality. What is the impact to our smallholders & plantation? This is what we are try to champion from foreign unfair business trade just to protect other seed oil like corn & soy. Palm oil have many benefit in term of nutritiens, price, all season usage, but still under attacked. Malaysian government thru Ministry is committed further by mandatory certified sustainable palm oil by end MSPO Certification. Page 2 of 12

3 4. Continuous and Refresh Training The need for continous and refresh training is a must within the industry. As our HRDF policies, the continous program is needed in order to improve the human capital in coming years. As un-utilized fund in HRDF, will be non-refundable, it is time for companies to look into their training seriously. 1. CPR & First Aid 2. ISO & HALAL 3. Industry needs 4. MSPO 1.1 First Aider, Emergency response, 2.1 Awareness, Internal audit, SPC, FMEA, 3.1 Risk Analysis - CHRA, HIRARC, Malaysian Sustainable Palm Oil (MSPO) Drill, Fire Fighting and Prevention. APQP, PPAP, MSA, RoHS, REACH Confined Space, Working at Height. standard MS 2530 Part 1, 2, 3 & 4. Other specilised training: 1. CPR & First Aid 5. Safe Handling & Defensive Driving of Forklift 2. Awareness Good Laboratory Practise 6. Awareness Confined Space & ERP 3. Occupational Ergonomics 7. ISO Supply Chain Security Management System 4. Fire Fighting and Prevention 8. Life Guard - Basic Water Safety & Life Saving 5. Gallery - Consultancy & Training 5.1 Medical Device consultancy for I-Smart at Kuala Terengganu on 5 Sept 17 QES Management Consultants Sdn Bhd Khairil Anwar Razali , sysmc2000@yahoo.com fb/qes Management Consultants Page 3 of 12

4 5.2 ISO Awareness & RA at Mastruss on 8 Sept ISO Awareness for Legasi on 15 Sept Food Labeling by ISFTC at Putrajaya on 12 & 13 Sept COSH 2017 at PICC on 18 & 19 Sept PPIPBM Halal Park Talk at MATRADE on 19 Sept ISO Aware & RA at Create Fortune/Tiong Nam on 21 Sept Integration system ISO 9001:2015, ISO 14001:2016, ISO 13485:2015, IATF 16949:2016 & OHSAS 18001:2007 consultancy for Adval Tech on 20 & 27 Sept 17 Page 4 of 12

5 5.9 ISO 9001:2015 & 14001:2015 IA at Sherwin on 22 Sept & 4 Oct GMP advisory at Johor Halal Park on 23 Sept ESD at Flex Senai on 25 & 26 Sept South Malaysia Halal Consortium (SMHC) visit Iskandar Halal Park on 26 Sept 17 Page 5 of 12

6 5.13 ISO 9001:2015 Foundation at Evergreen on 26 Sept Product Certification by Sirim at Mastruss on 30 Aug 17 & 28 Sept GMP Awareness at Kaifa Technology on 28 Sept 17 Page 6 of 12

7 5.16 ISO 9001, ISO & IATF Awareness at Adval Tech on 3 Oct ISO 9001 & ISO IA at Sherwin on 4 Oct ISO at Adval Tech on 5 Oct Johor Berkemajuan at Iskandar Puteri on 6 Oct ISO 9001, ISO & IATF RA at Adval Tech on 9 Oct ISO 9001 & ISO IA at LOSC on 10 & 11 Oct 17 Page 7 of 12

8 5.21 ISO 9001:2015 RA for MIDA on 17 & 20 Oct National Halal Business Forum at Kuala Terengganu on 23 & 24 Oct Malaysian Sustainable Palm Oil (MSPO) by SGS at Kuching on 30 Oct to 1 Nov 17 Page 8 of 12

9 QES Management Consultants Sdn Bhd Inhouse Training Plan for 2018 Code Programme Title Objective Target Audience Duration ISO 9001 Quality Management System QMS1 ISO 9001:2015 Workshop on Standard 1. What is the major changes? QMR, QA Manager, Senior Management, QMS 2 days Interpretation 2. How organization to get ready? Committee QMS2 ISO 9001:2015 Risk Assessment Methodology 1. Method to adopt? QMR, QA Manager, Senior Management, QMS 1 day QMS3 New Techniques ISO 9001:2015 Internal Auditing 1. Process-based and Risk-based approach QMR, QA Manager, Senior Management, QMS 2 days QMS4 Understanding of ISO 9001: To increase awareness & understanding of ISO 9001:2008 QMR, QA Manager, Senior Management, QMS 2 days 2. To understand the benefit gains from the standard Committee QMS5 Interpretation of ISO 9001:2008 Standard 1. To provide correct interpretation of ISO 9001:2008 standard QMR, QA Manager, Senior Management, QMS 1 day 2. To understand each clauses requirements and expectation Committee 3. To understand the 8 Principles QMS6 Internal Auditing by Process Approach 1. To understand the requirements of ISO 9001:2008 on internal Managers, Engineers, Executives, 2 days auditing Supervisors or anyone who is responsible 2. To train participant to become qualified internal auditor that is for the development of system and process equipped with knowledge, skills & experience for quality management 3. To train internal auditor to identify areas for continuous improvement by using process-based auditing techniques ISO Environmental Management System EMS1 ISO 14001:2015 Workshop on Standard 1. What is the major changes? EMR, QA Manager, Senior Management, EMS/OHSAS 2 days Interpretation 2. How organization to get ready? Committee EMS2 ISO 14001:2015 Life Cycle Assessment 1. Method to adopt? EMR, QA Manager, Senior Management, EMS/OHSAS 1 day EMS3 New Techniques ISO 14001:2015 Internal Auditing 1. Process-based and Risk-based approach EMR, QA Manager, Senior Management, EMS/OHSAS 2 days EMS3 Understanding of ISO 14001: To understand the requirements of ISO 14001:2004 and its Managers, Engineers, Executives, Supervisors or anyone 2 days application who is responsible for the development of system and 2. To continually improve the Environmental Performance of an process for environmental management organization EMS4 Conducting an Effective EMS Auditing 1. To have basic concept of Environmental Aspect & Impact identification Managers, Engineers, Executives, Supervisors or anyone 2 days & assessment who is responsible for the establishment of an Internal 2. To have an understanding of the process of EMS auditing Effective EMS Auditing EMS5 Identification and Assessment of Environmental 1. To understand the definition of Environmental Aspect & Impact Managers, Engineers, Executives, Supervisors or anyone 2 days Aspect and Impact 2. To understand and implement the method of identifying Environmental anyone who is responsible for the identifying and Aspect & Impact assessment of Environmental Aspect & Impact 3. To understand the consideration of factors in deciding significance of Environmental Aspect & Impact EMS6 WEEE and RoHS Compliance Implementation and 1. To understand the EU Directive on six banned substances Managers and Engineers especially from Procurement and 2 days Monitoring 2. To establish a program to comply to RoHS Design/Engineering Dept. 3. To continually ensure the system implementation through audit ISO / OHSAS Occupational Health & Safety Management System OHMS1 ISO Transition from OHSAS To have an understanding of CLASS Regulation 2013 Managers, Engineers, Executives, Supervisors or 2 days requirements who is responsible for the handling of chemicals 2. To promote awareness of Occupational Health and Safety in the organization OHMS2 CLASS Regulation To have an understanding of CLASS Regulation 2013 Managers, Engineers, Executives, Supervisors or 2 days requirements who is responsible for the handling of chemicals 2. To promote awareness of Occupational Health and Safety in the organization * For In House Training, to be accomodated with customer preference date Page 9 of 12

10 QES Management Consultants Sdn Bhd Inhouse Training Plan for 2018 Code Programme Title Objective Target Audience Duration OHSAS Occupational Health & Safety Management System OHMS3 Understanding and Implementing an Effective OHSAS 1. To have an understanding of OHSAS & OSHMS 1722:2005 requirements Managers, Engineers, Executives, Supervisors or anyone 2 days & MS 1722:2005 Management System 2. To integrate the OHSAS 18001:2007 and MS 1722:2005 who is responsible for the establishment of Occupational 3. To promote awareness of Occupational Health and Safety in an Safety and Health Management System organization OHMS4 Conducting an Effective OSHMS Auditing 1. To have an understanding of the OHSAS 18001:2007 Standard Managers, Engineers, Executives, Supervisors or anyone 2 days 2. To have a basic concept of Hazard Identification, Risk Assessment and who is responsible for the establishment of an Internal Control 3. To have an understanding of the process of OHSAS auditing OHSAS Audiing OHMS5 Practical Hazard Identification, Risk Assessment and 1. To understand the definition of Hazard Risk Managers, Engineers, Executives, Supervisors or anyone 1 day Control 2. To understand and implement the method of Hazard Identification, who is responsible for the identifying and assessment of Risk Assessment and Control 3. To understand the consideration of factors in deciding tolerable & intolerable risk Hazard Identification, Risk Assessment & Control OHMS6 Understanding of Malaysia Occupational Safety 1. To have a basic understanding of Malaysian laws Internal auditors, Managers, Engineers, Executives, Legal 2 days Health Law 2. To be able to identify the law that applies to organization Committee, HR and Admin Executives or anyone who is 3. To enable a staff to become a competent internal OHSAS auditor responsible for taking care of the Occupational Safety & OHMS7 Establishing an Effective Safety & Health 1. To understand the composition and function of the Committee Safety and Health Committee, Managers, Engineers, Admin 2 days Health Law Committee 2. To establish an effective Committee Executives or anyone who is responsible for taking care of the Occupational Safety & Health Management System OHMS8 Emergency Preparedness & Response 1. To understand the basic Safety & Health Management System Safety and Health Committee, Response Team, First Aider, 2 days 2. To effectively test the ERP through continuous drill Managers, Engineers or anyone who is responsible for taking 3. To understand the roles and responsibilities of Committee, Response care of the Emergency Preparedness and Response Team, First Aider and Bomba 3. To understand the roles and OHMS9 Effective Hazardous Chemicals Handling & Control 1. Understanding the categories of Hazardous Chemicals and its Managers, Engineers, Executives or anyone who is 1 day nomenclature 2. Understanding the Hazardous Chemicals Labelling, Material Safety Management System Data Sheet (MSDS) and Chemical Safety Data Sheet (CSDS) 3. Understanding the Handling and Storage of Hazardous Chemicals responsible for the establishment of the Chemical OHMS10 Effective Accident/Incident Investigation 1. To understand the essential steps in accident/incident investigation Safety and Health Committee, Managers, Engineers, Admin 1 day 2. To understand the root cause and contributing factors in accident Executives or anyone who is responsible for the accident/ 3. To understand the content of accident report incident investigation 4. To understand the law govern the accident and reporting system OHMS11 Safe Working in Confined Space 1. To be more aware towards confined space risk and hazard Safety and Health Committee, Managers, 2 days 2. To understand the regulations and code of practise on safe working Engineers or anyone who involved in in confined space 3. Able to know equipments use in confined space IATF 16949:2016 Automotive Quality Management System confined space works. TS1 Understanding of IATF 16949: To understand the requirements of IATF 16949:2016 Managers, Engineers, Executives or anyone who is 2 days Automotive Quality Management System 2. To equip delegates with the required knowledge on how to responsible to implement IATF 16949:2016 comply with the requirements 3. To enable delegates to carry out required planning for effective implementation TS2 Process Oriented Internal Auditing for 1. To understand the requirements of IATF 16949:2016 on internal Managers, Engineers, Executives or anyone who is wishes 2 days IATF 16949:2016 auditing to become qualified internal auditor 2. To train delegates to become qualified internal auditor 3. To train auditor to identify areas for continual improvement by using process oriented auditing techniques TS3 Failure Mode and Effect Analysis (FMEA) 1. To understand the basic concepts, required tools & techniques of Managers, Engineers, Executives or anyone who wishes to 2 days failure analysis and risk assessment for product & process design 2. Able to implement Design FMEA and Process FMEA programs effectively introduce FMEA for process and quality improvement TS4 Advanced Product Quality Planning (APQP) and 1. Be able to establish structured procedure for new model start up and Managers, Engineers, Executives or anyone who wishes to 1 day Production Part Approval Process (PPAP) product quality planning introduce structured approach for new model start up and * For In House Training, to be accomodated with customer preference date 2. Be able to handle and overcome the possible difficulties during new effective product quality planning model start up 3. To equip delegates with the knowledge, understanding and skills of project planning and control Page 10 of 12

11 QES Management Consultants Sdn Bhd Inhouse Training Plan for 2018 IATF 16949:2016 Automotive Quality Management System TS5 Statistical Process Control (SPC) for Process and 1. To understand the important elements of SPC and process variation Managers, Engineers, Executives or anyone who wishes to 2 days Quality Improvement affects the process performance introduce SPC for process and quality improvement 2. To be able to check the process performance through process capability index 3. To identify steps for implementing SPC program successfully TS6 International Material Data System (IMDS) 1. Basic understanding on the concepts & application of IMDS ISO/TS Committee, IMDS users and IMDS Coordinator 1 day 2. Able to fulfill ELV Directives by publishing material contents of the products TS7 Measurement System Analysis (MSA) for 1. To understand the concept of measurement system Managers, Engineers, Executives or anyone who wishes to 2 days Effective Measurement / Testing Equioments 2. Be able to apply practical MSA methodology for various types of introduce MSA for effective measuring/testing equipments measuring and testing equipments 3. Be able to evaluate the MSA result and provide practical solutions Food Safety Management System FS1 Introduction of Food Act and Regulations 1. To understand the requirement of Act and its application Personnel who involved in the developing and implementing 1 day 2. Able to fulfill the requirements without obstacle the food handling and service program FS2 Food Handling and Service Management Program 1. To understand the Food Handling and Service Management Personnel who involved in the developing and implementing 1 day requirements the food handling and service program 2. Able to demostrate proper handling and service of food FS3 Understanding and Application of HACCP 1. To understand the type of Food Safety Hazard Personnel who involved in the developing and implementing 1 day Principles 2. To understand the principles of HACCP and required Pre-requisite the HACCP system also for those who wishes to enhance the Program understanding of Food Safety Hazards and HACCP 3. Identify the hazards throughout the food production processess Principles FS4 Effective HACCP Auditing 1. To understand the verification of HACCP Personnel who involved in the verifying and auditing the 1 day 2. Able to plan and carry out the HACCP audit HACCP system also for those who wishes to enhance the 3. Able to continuously look for improvement understanding of Food Safety Hazards and HACCP system verification FS5 Good Manufacturing Practises for HACCP 1. To understand the fundamental system on Pre-requisite Program (PRP) Personnel who involved in the developing and implementing 1 day of GMP HACCP system also for those who wishes to enhance the 2. To understand the procedures that set up the operation condition understanding of Food Safety Hazards and HACCP 3. To limit the food hazards through control of process and facility Princliples FS6 Documenting the HACCP Plan 1. Provide knowledge and skills in developing HACCP Plan Personnel or HACCP Team who involved in the developing 1 day 2. Ensure the HACCP Plan is continuously updated to latest practise the HACCP system FS7 Understanding of MS 1500:2004 Standard 1. To understand the MS 1500:2004 standard requirements Managers, Engineers and Supervisors who involved in the 1 day 2. Able to establish and implement the standard and benefit from it Halal products 3. Understand the related certificate and audit process FS8 Understanding and Application of Halal 1. To understand and fulfill the requirements from Jakim Personnel who involve in food handling especially Food 1 day Certification from JAKIM 2. Able to apply the certificate and get approval without any obstacle Handlers. Quality and Productivity Improvement QP1 Quality Control Circle (QCC) / Innovative & 1. To introduce the concept of QCC/ICC Managers, Engineers or anyone who wishes to introduce 2 days Creative Circle (ICC) 2. Be able to establish practical QCC/ICC program company wide QCC/ICC in the workplace 3. Be able to identify and use various QC Tools for problem solving QP2 Measurement and Calibration System 1. To understand the basic terminology for measurement and calibration Managers, Engineers or anyone who wishes to apply and 2 days 2. Able to implement cost effective measurement & calibration system improve current calibration system according to ISO 9001:2008 QP3 Seven QC Tools for Process and Quality 1. Introduction the concept of seven QC Tools Managers, Engineers or anyone who wishes to introduce 2 days Improvement 2. Able to solve problems with correct tools Seven QC Tools for process and quality improvement QP4 Advanced Seven QC Tools for Process and Quality 1. To understand and apply systematic problem solving methodology Managers, Engineers or anyone who wishes to introduce 2 days Improvement 2. As Management Tools to guide a pool of people to solve problems Advanced Seven QC Tools for process and quality improvement QP5 Statistical Process Control (SPC) for Process 1. To understand the important elements of SPC and process variation Managers, Engineers or anyone who wishes to introduce 2 days and Quality Improvement affects the process performance SPC for process and quality improvement 2. To be able to check the process performance through process capability index 3. To identify steps for implementing SPC program effectively * For In House Training, to be accomodated with customer preference date Page 11 of 12

12 QES Management Consultants Sdn Bhd Inhouse Training Plan for 2018 Quality and Productivity Improvement QP6 Practical Poka Yoke approach in Process 1. To identify the features and advantages of Poka Yoke methodology Managers, Engineers or anyone who wishes to introduce 2 days Improvement comparing to conventional detection method Poka Yoke in the workplace 2. To provide practical examples of actual application in industry 3. To identify steps for implementing Poka Yoke system successfully QP7 5S Management 1. To understand the 5S concept Managers, Engineers or anyone who wishes to introduce 2 days 2. To provide practical examples of actual application in industry 5S in the workplace 3. To identify steps for implementing 5S system successfully QP8 Kaizen 1. To understand the Kaizen concept Managers, Engineers or anyone who wishes to introduce 2 days 2. To provide practical examples of actual application in industry Kaizen in the workplace 3. To identify steps for implementing Kaizen system successfully Management Programs MP1 Practical Cost Reduction Program 1. To identify and reduce wastage, inefficiencies, rejects and reworks in Managers, Engineers or anyone who wishes to introduce 2 days organization Cost Reduction program in organization 2. To continuously improve the process thus enable the organization to be more efficient and competitive 3. Able to establish practical monitoring for tracking purpose MP2 Project Management 1. To understand the key activities of Project Management Planner and Project Manager who wants to be equipped with 2 days 2. To identify and define the activity, event, critical path, PERT/cost an understanding of the Project Management 3. To implement the Project Management through CPM, PERT MP3 Effective QA/QC Skills 1. To understand the meaning of quality and correct approach in Production floor staff which are Operators, Team Leaders 2 days production control and Supervisors of QA/QC who wishes to enhance the use 2. To understand the roles and responsibilities of each QA/QC staff of QA/QC Skills * For In House Training, to be accomodated with customer preference date For other training not listed above, please contact us for a proposal. For In House Training's investment fee or further enquiries, please do not hesitate to contact: Khairil Anwar Razali QES Management Consultants Sdn Bhd ( X) No 16-02, Jalan Setia Tropika 1/18, Taman Setia Tropika, Johor Bahru, Johor. Tel: , Fax: , sysmc2000@yahoo.com FGV approved vendor Cert # B Kementerian Kewangan Malaysia Cert # K Page 12 of 12