JOB DESCRIPTION. Network Manager (NHS Clinical Commissioners) (Initially fixed term contract to end of February 2016)

Transcription

1 JOB DESCRIPTION Job Title: Reports To: Location: Job type: Network Manager (NHS Clinical Commissioners) (Initially fixed term contract to end of February 2016) Head of Policy and Delivery London (with some remote working and travel across England) Part time role or job-share 3 days a week Date Prepared: January 2015 PURPOSE The post holder will be working as part of a busy team leading and driving a number of NHSCC s vibrant member networks. They will be responsible alongside another for the strategic development, member engagement and delivery of its networks in line with NHSCC s business priorities, managing a wide range of existing and prospective partnerships and reporting on progress. Critical to this role will be direct contact and visibility with members in order to recruit, market and promote NHSCC s networking offer amongst its membership. NATURE & SCOPE NHS Clinical Commissioners (NHSCC) NHSCC is the membership body for Clinical Commissioning Groups (CCGs). Launched June 2012, NHSCC was established to give clinical commissioners a strong, independent and collective voice. It has been set up through a partnership between three organisations: the NHS Alliance, National Association of Primary Care and the NHS Confederation. The role of NHSCC is to help CCGs secure the best possible healthcare and health outcomes for their communities and patients. NHSCC give CCGs a strong influencing voice from the frontline to the wider NHS, national bodies, government, parliament and the media ensuring that the views of local CCG leaders are represented and heard at a national level. We are building new networks where CCGs can share their experience and expertise; and we provide information, support, tools and resources to help CCGs do their job better.

2 NHSCC is member driven and committed to delivering programmes of work that are shaped and developed by members, and reflect their priorities and expertise. NHSCC is not an independent legal entity, so as a founding partner in the joint venture the NHS Confederation employs a number of the staff that work within the NHSCC team. The NHS Confederation is recruiting this post to work for NHSCC in this way. The role: On a day to day basis the post holder will drive and lead the work programmes of NHSCC s national member networks. The networks are designed to practically support NHSCC s members in various professional and functional roles. NHSCC s six national networks are as follows: Finance Forum Lay members Forum Ambulance Commissioners Network Core Cities CCG Network Mental Health Commissioners Network Nurses forum More information on our networks is available here Each of our networks is tailored to the needs of its specific membership and are at different stages of design, development and recruitment. The post holder will be working alongside another network manager to have oversight of all of NHSCC s 6 networks and therefore setting out the broad aims and objectives that unite those networks as well as what makes them distinctive. The network manager(s) are therefore responsible for: Designing and implementing an overall network strategy for NHSCC s member network offer which is proactive and visible through NHSCC s communication channels - both online and offline. Developing and implementing a set of cross cutting outcomes/expectations from our networks. The design and programme delivery of the work programmes of the networks working with network chairs, steering groups and NHSCC team develop, deliver, report and evaluate work programmes to meet the needs of network members. Develop products or materials (or support members to develop them) in order to support the learning needs of the network members. Co-ordinate and action key initiatives in respect to membership retention and recruitment strategies, and co-ordination and delivery of our Networks. Ensuring a consistent networking offer across the portfolio that supports members but also ensures feedback of their voice and key policy issues to the NHSCC policy function to support its work nationally. Regular contact with the communications function of NHSCC to identify and promote network opportunities to the wider membership. Creative use of the NHSCC communications channels to raise the profile and brand of NHSCC and feed into the communications strategy.

3 Represent NHSCC and its networks at external events and meetings, promoting network activity, products and keeping in touch with the work of key stakeholders NHSCC is willing to consider this post as a part time role across the week or as a job share role. Our other network manager has already been recruited. As a job share role the post holder will be working 3 days a week and have one day of overlap with the other network manager. The post holder will work as part of a small team mainly based at the NHS Confederation Office in central London, and with some individuals who are homebased. They will be expected to split their time between London and working remotely in order to attend member meetings. They will be supervised by NHSCC s Head of policy and delivery but will work closely with and be required to support all members of the team including the Head of Communications, Director, membership and networks officer, and policy and communications officer. The post holder will have day to day contact with NHSCC members i.e. the Chairs, Accountable Officers and other members of Clinical Commissioning Groups. They will also have contact with the offices of very senior stakeholders including politicians and Government Ministers, Senior Civil Servants, Royal Colleges and Societies and other national bodies. The post holder will not have any staff or budget management responsibilities, but will be processing purchase orders, receiving invoices, and other financial transactions, including some procurement and contracting, and will put systems in place for ensuring that expenditure is in line with agreed budgetary limits. STRUCTURE Director Corporate and business development manager 2x network managers Head of Policy and Delivery Head of Communications Membership and Networks officer Team Coordinator TBC Policy and communications Officer Team adminstrator (shared post)

4 ACCOUNTABILITIES Network management Lead the design and programme delivery of the work programmes of the networks working with network chairs, steering groups and NHSCC team develop, deliver, report and evaluate work programmes to meet the needs of network members. Develop products or materials (or support members to develop them) in order to support the learning needs of the network members. Develop relationships at a regional level with NHSCC CCG network members and with other relevant NHS regional networks (e.g. SCNs / lay members / finance groups) Alongside the other network manager - lead the design and implementation of an overall network strategy for NHSCC s member network offer which is proactive and visible, through all of NHSCC s communication channels. Developing and implementing a set of cross cutting outcomes/expectations from our networks, which form clear benefits to our members Co-ordinate and action key initiatives in respect to membership retention and recruitment strategies. Ensuring a consistent networking offer across the portfolio that supports members but also ensures feedback of their voice and key policy issues to the NHSCC policy function to support its work nationally. Regular contact with the communications function of NHSCC to identify and promote network opportunities to the wider membership. Creative use of the NHSCC communications channels to raise the profile and brand of NHSCC and feed into the communications strategy. Represent NHSCC and its networks at external events and meetings, promoting network activity, products and keeping in touch with the work of key stakeholders Review and alignment of the current partnerships to any newly agreed strategy and set out a clear plan and timelines for the variety of suggested partnerships going forward. Corporate working To ensure there is clear connection between our membership offer (and associated products/networks etc) and the core policy, public affairs and communications functions of NHSCC, in order to create a coherent and integrated membership service. Act as a channel for external bodies and organisations to communicate with NHSCC s networks. Working closely with stakeholders throughout NHSCC in positioning and communicating the strategy and goals, as well as collaborating internally on network wide partnerships. Input into and write accurate reports to the NHSCC board to update them on the progress of the networks and key outcomes. To prepare marketing materials and other documents for use in hard copy and on-line contexts in accordance with guidelines. To use the CRM system to ensure that all leads are captured and followed up To organize and make arrangements for member events, webinars, sessions etc.

5 To prepare materials for workshops and licensing sessions and to arrange delivery of such materials as necessary. To develop & administer NHSCC products which could be on-line questionnaires, e-learning products forum discussions, to help members with queries and to act as the first point of reference Other Any other duties as may be required to establish and delivery of NHSCC member services. KNOWLEDGE, SKILLS AND EXPERIENCE Essential Educated to undergraduate degree level or equivalent Senior programme management experience with proven results Excellent interpersonal skills and confidence, including when dealing with very senior individuals Experience of member communications, member/stakeholder engagement and marketing of products and services Excellent organisational skills with a strong attention to detail Ability to influence and persuade key groups of stakeholders Prior knowledge or experience from work with or for the NHS. Experience of working under pressure and meeting multiple deadlines Flexible and able to reorganise and reprioritise work at short notice, using own judgement and initiative Excellent computer skills (including MS Word, Outlook, Excel and PowerPoint) Good interpersonal, networking and social skills Excellent an proven communication skills, written and verbal Excellent face-to-face and telephone communicator (including web conferencing) Ability to represent NHSCC and network at events and to be an ambassador for NHSCC within the wider context of the sector Have an ability to research, analyse and summarise information and produce high-quality reports, and meeting papers with excellent attention to detail Have high-level problem solving and trouble-shooting skills Have the ability to work independently, and remotely Ability to prepare, manage and monitor budgets Desirable Familiarity with social media (e.g. Facebook, Linked-in, Twitter, blogs etc.) Experience of working in a membership body Some understanding of current NHS Commissioning policy and/or previous experience of working with CCGs.

6 PAGE 3 TO CONTAIN ONLY: SAFETY This section must not be altered. However some areas of business require job descriptions to contain clear statements describing responsibilities for health and safety. If this is the case include a concise statement for each distinct responsibility in this section. SIGNATURES Jobholder Name Signature Date Manager Name Signature Date Director Name Signature Date

7 Job Title: NHSCC Network Manager (Part time or Job Share) PERSON SPECIFICATION ATTRIBUTES ESSENTIAL CRITERIA DESIRABLE CRITERIA DEMONSTRATED BY Experience Degree educated or equivalent Experience of senior programme management and working with multiple projects. Experience of stakeholder engagement, member communications or marketing. Experience of leading the organisation of events/conferences/webinars that support learning and networking amongst senior individuals. Familiarity with social media (e.g. Facebook, Linked-in, Twitter, blogs etc.) Experience of working within a membership body. Some understanding of current NHS Commissioning policy and/or previous experience of working with CCGs. Application, Interview or exercise Experience of working in a busy team and managing competing demands. Experience of using initiative and working on own, as well as part of a team

8 Experience of working in the NHS or for the NHS. Skills Excellent and proven communication skills, written and verbal Skills in member communications, engagement and/or marketing Proven project management skills specifically delivering small projects with defined budgets. Able to use initiative, prioritise and work with minimum supervision. Flexible and able to respond to change Other skills Able to work under pressure and meet multiple deadlines at the same time Good interpersonal skills and experience of working with senior teams Experienced in managing partnership relationships to deliver products/outputs Flexible and able to reorganise and reprioritise work at short notice. Ability to prepare, manage and monitor budgets Excellent IT skills (particularly Outlook, Word, PowerPoint and Excel and Internet) Able to work extended hours on occasions when required Skilled networker. Project management qualifications or equivalent Familiarity with social media (e.g. Facebook, Linked-in, Twitter, blogs etc.) Application, Interview or exercise Interview

9 Able to travel to meet members locally when required and as part of network events/activities. Reliable, hardworking and conscientious Strong team worker Willingness to be flexible and to contribute in a variety of practical, hands-on and creative ways to the success of a start-up initiative