Supervisory Skills CERTIFICATION PROGRAM

Transcription

1 CERTIFICATION PROGRAM MASTER CRITICAL SUPERVISORY SKILLS BEGINNING JANUARY 10, Hyatt House Oak Brook 210 W 22nd Street Oak Brook, IL Who Should Attend? Supervisors and Managers Emerging Leaders Department Directors HR Staff Business owners

2 Program Format 7 x 4 = 28 The curriculum for this 28 - hour program was designed by a task force of local business and organization leaders. Highly interactive sessions Relevant to all types of Business, Manufacturing, Hospitality, Healthcare, Retail and Non-Profit organizations Results driven programming that will change behavior Create cohesive teams to increase productivity Ongoing resources for long-term success Special In House options available at your facility. Call (228) Faculty & Program Info: Regional Director: Leslie Abrahamson: (630) lesliea@cepnetwork.com Curriculum Director: Wallace Long: (228) wlong@cepnetwork.com Participant Certification: Program graduates will receive their Certification certificate appropriate for inclusion in their personnel file. wwwcepnetwork.com

3 Program Objective: Equip your team with the practical tools and management skill sets required to create long term cultural changes and achieve your organization s Desired Results. Communication Skills Setting Limits Leadership Principles Managing Difficult Employees Developing Trust Concrete Practical Skills for Supervisors & Managers Team Building Joint Accountability Mentoring &Teaching Rewarding & Motivating Difficult Conversations

4 Class Schedule (8 am Noon) + Program Content Hyatt House Oak Brook 210 W 22nd Street Oak Brook, IL JAN Transitioning from the Front Line to Supervisor or Manager Becoming the Manager They Fight to Keep Principle-Driven Leadership Redefining Your Role & Responsibilities Leaving Some Things Behind Loyalty, Integrity and Commitment 24 JAN Core 10 Critical Skills Delegating, Goal-Setting, Motivating Collaborative Discussions Teacher vs. Teller Rewarding My Team 28 Communicate Like Your Life Depends on It Applying the DISC Personality System Core Communication Skills Communicating with Different Personalities Do They Really Understand Your Message 13 MAR The Power of Trust on Your Team Why You Need It How to Keep It The Economics of Trust Developing a United Front The Trust Cycle 07 Developing a Culture of Accountability Joint Accountability Principles Becoming Proactive vs Reactive Building an Accountable Team Defining Non-Negotiables 14 Supervising Difficult Employees Conducting Difficult Conversations Critical Behavior Principles Setting Boundaries & Limits Harnessing Harmful Workplace Behaviors Confronting Collusion 27 MAR Customer Service Core Customer Service Principles Your Secret Weapon - Customer Alignment Who is Your Most Important Customer Internal and External What Do Your Customers Really Want From You Personal Development Plan Participants will create a customized Personal Development Plan to implement in their workplace to establish long-term positive changes in your organization s culture.

5 Registration Fee: $1,250 (per person) $1,175 (Three or more from the same organization) In House options at your facility available. Call (228) for details. Participant Information: CERTIFICATION PROGRAM Certification Series Begins: Thursday, January 10, Please fill out this form and with payment information to fax to or register online at Participant Name: Business/Organization: Phone: Address: City: State: Zip Code: Please include additional participant names on separate attachment Registration & Payment Method Tax I.D: Phone: Classes Conducted At: Hyatt House Oak Brook 210 W 22nd Street Oak Brook, IL FAX registration forms to: registration forms to: For questions, contact Leslie Abrahamson, Regional Director lesliea@cepnetwork.com Online registration at Make checks payable to: Continuing Education Productions, Inc. Purchase orders accepted Mailing Address: Continuing Education Productions, Inc. P.O. Box 383 St. Charles, IL Credit Card # Security Code: Exp. Date: Card Billing Address: City: State: Zip: Card Holder: Signature: