Job Description. Kaiawhina / Community Health Worker

Transcription

1 Te Hauora o Turanganui a Kiwa Ltd Turanga Health Job Description Kaiawhina / Community Health Worker Date last review completed: Date of next review by: June 2016 Page 1 of 8

2 Te Hauora o Turanganui a Kiwa Ltd Vision Turanga Health Kia Whai Oranga-a-Whanau Mo Nga Whakatipuranga Building family wellness for future generations Turanga Health will adopt a holistic approach to total Whanau wellbeing. In delivering services to Whanau Turanga Health will encapsulate this within the following themes: Achieving Mauri Ora by working with and building healthy whanau; Maintaining key characteristics of core values through practice, i.e. whakapapa, tikanga, mana, mauri, tapu and wairua; Meeting our people where ever it might be necessary to meet them, i.e. Home based, Marae based service delivery, "on the rugby field"; and Providing a service that is accessible, appropriate and affordable Mission Statement "To promote, protect and improve the wellbeing of Turanganui-A-Kiwa Whanau for future generations Turanga Health will ensure that whanau become the primary focus and not social indicators of failing Maori health. By focusing on Whanau and their wellbeing Turanga Health removes the silo delivery approach to health services. Our mission provides and allows for collaboration or integration of other services outside the core business of health, e.g. housing, social services, employment, education and training. We will continue to find ways to "do what the others don't" for Whanau. Organizational Values Turanga Health will continue to be guided by three core values: Manaakitanga Whanaungatanga Kotahitanga Tiaki Tautoko Awhi Respect Whakapapa Whanau Hapu Iwi Rights & Obligations Roles & Responsibilities Honesty & Integrity Collectivity Turanga Health will encourage best practice through recognising key characteristics of Turanganui-A-Kiwatanga. This will involve identifying with our tipuna and the pathway that they first established for us through the practise of these values. Date last review completed: Date of next review by: June 2016 Page 2 of 8

3 Job Description Position Title Specialist Area Location Reports To Employment Term Hours of Employment Salary Whanau Ora Primary Health Care Kaiawhina Community Health Worker Whanau Ora Turanga Health Premises Manager Service Delivery or his / her delegate Full Time Position 40 Hours per Week Times of work to be negotiated dependant on projects / events / programs and other Turanga Health activity Negotiable Position Overview The Kaiawhina / Community Health Worker can be the first point of contact for whanau into the health system and with health services in the community. They are an essential part of primary, community health services providing appropriate acceptable and affordable support to whanau. The following are key components of service delivery: Disease Prevention, Health Protection, Health Education / Health Promotion The Kaiawhina / Community Health Worker is responsible for providing services to the community require essential skills focused in communication with whanau, established networks in the community, established track record and rapport with whanau. Scope of Kaiawhina/Community Health Worker Role Work closely along aside the nurse/s and other colleagues within the organisation Develop and maintain a profile of key health services in the area. Develop and maintain a profile of all community groups and organisations in the area. Assist in planning and implementing health programmes for target groups in the area which addresses disease prevention, health promotion/education and healthy lifestyles. Work as a member of the health team to service the community of the area. Complete appropriate needs assessment(s), health management plans as per the service area. Assisting and facilitating consumer satisfaction, consumer evaluation and consumer feedback. Working Relationships The Kaiawhina / Community Health Worker works closely along aside the nurse/s and other colleagues within the organisation and the ability to meet the needs of our community, clients, colleagues and management in regards to the Whanau Ora service is crucial. The Kaiawhina / Community Health Worker will have strong communication skills to ensure that appropriate action and prompt referrals are initiated and followed through in accordance with Turanga Health s referrals policy. Date last review completed: Date of next review by: June 2016 Page 3 of 8

4 Internal and External Stakeholders have been identified as: Internal Chief Executive Officer Service Delivery Managers Other staff of Turanga Health Staff of Vanessa Lowndes Turanga Trust Iwi Trusts Te Runanga o Turanganui a Kiwa External Clients Community Groups and Agencies The General Public Tairawhiti DHB Midland Health Network Three Rivers Medical Centre Other Health Providers/Health professionals Other Interest Groups Other Requirements All employees of Te Hauora o Turanganui a Kiwa are expected to contribute to the development and vision of Te Hauora o Turanganui a Kiwa. This involves: Using resources appropriately and responsibly Have a full current drivers licence with no recent driving convictions Conducting oneself in an ethical and professional manner at all times Commitment and positive participation to Te Hauora o Turanganui a Kiwa development of initiatives Respecting the views of others; regardless of race, age or gender Strong empathy and understanding of Tikanga Maori Strong commitment to the principles to Te Tiriti O Waitangi Sensitivity to Maori Health needs and concerns Employer / Employee Relationship Good Employer / Employee relationships are a shared responsibility and operate best with mutual goodwill. This involves both parties: Abiding by the companies Code of Conduct, Policies and Procedures, the Privacy Act 1993 and the Official Information Act Conducting themselves in a professional manner at all times. Committed to promoting and maintaining safe and healthy work practices. Being proactive and committed to identifying any areas of concern and then assisting in the problem solving process. Date last review completed: Date of next review by: June 2016 Page 4 of 8

5 Client and Stakeholder Commitment All employees are responsible for striving to continuously improve service delivery and thus achieving quality outcomes. This means: Taking the initiative to meet the needs of clients and other stakeholders. Abiding by the official requirements of the Privacy Act Maintaining positive relationships with clients, colleagues and stakeholders at all times Conducting oneself in a professional manner at all times. Following through on actions and queries with stakeholders, so as to ensure the credibility of Te Hauora o Turanganui a Kiwa is maintained at all times. Professional Development As the business of Te Hauora o Turanganui a Kiwa develops and grows, the responsibilities and functions of positions may change. All staff should be receptive to these changes, and be able to contribute to this process effectively by: Undertaking professional development as set by your Manager. Being willing and open to new ideas, concepts and business practices. Committing to the implementation process of new ideas, concepts and business practices Monitoring and recording progress of systems or situations as required by the CEO. Undertaking such other duties as the company reasonably may require to add to your professional development program. Core Competencies Knowledge: The ability to make realistic/relevant connections between your own roles, the work of Te Hauora o Turanganui a Kiwa, and develop broader knowledge of the company s stakeholders. Relationship Management: The ability to support the work of Te Hauora o Turanganui a Kiwa through developing and maintaining high quality working relationships. Self Management: The ability to maintain personal health and work/life balance systems. Professionalism: The ability to demonstrate commitment to the company strategic directions and their core mission, values and objectives. Communication: The ability to communicate in a way that shows sensitivity and empathy towards others, while striving to achieve desirable outcomes. Problem solving and achievement: The ability to organize and give solutions to problems/issues, ideas and information and delivering high quality work on time Date last review completed: Date of next review by: June 2016 Page 5 of 8

6 Have an appropriate understanding of ICT Information Communication and Technology Professional Standards It is expected that the Kaiawhina / Community Health Worker will adhere to Turanga Health s Kaiawhina / Community Health Worker Standards of Practice & Competencies. Maori Awareness Te Hauora o Turanganui a Kiwa prides themselves on honoring their commitment to the Te Tiriti O Waitangi. It is essential that all staff members of Te Hauora o Turanganui a Kiwa have an understanding of issues affecting Maori, this will also include an awareness of traditional and contemporary Maori and Iwi structures, key Maori concepts, an awareness or understanding of the Te Tiriti O Waitangi. Key Selection Criteria To be considered for this position it will be necessary for the person to demonstrate: Commitment Communication Compliance Computer literacy Continued Education Flexibility Knowledge of Kaupapa Maori / Primary Health Time management Networking Planning ability Resource awareness Self presentation Self starter Service knowledge Team work Date last review completed: Date of next review by: June 2016 Page 6 of 8

7 Targets Ensure all clients are registered to Turanga Health, and have an active health management plan as appropriate At a minimum one face to face contact quarterly, either rural or urban with each registered client Integrated approach to service delivery ensuring that whanau are receiving an opportunity to access other services within Turanga Health when there is a need. Data is loaded to ensure that records are maintained Acknowledgement of referrals received of clients have the opportunity to be supported by other Turanga Health services by way referral (internal / external) Weekly meets the 48hrs / 10 days timeframe Non active clients are exited after 3 months Contract reporting is completed as per identified time frames (weekly, monthly, quarterly or annually as required) Evaluations / surveys are carried out on a quarterly basis or as requested Show enthusiasm, initiative and a high degree of flexibility and availability to work variable hours within the contracted weekly hours. Workforce development plans are completed annually and identified training is completed within the timeframe agreed of clients that have not engaged in the service are exited after 3 months of non-contact At least 4 surveys / evaluations carried out a year one survey per quarter / program whichever is appropriate as per Quality Plan. 75% Able to attend service delivery that may happen outside the 8am 5pm working day on Participate in Turanga Health Workplace wellness program Undertake other duties as the company may require from time to time that are of a reasonable, ethical and legal request Qualifications A formal qualification is not necessary but study in relevant areas such as Social work, facilitation of workshops / programs, health promotion and Maori health would be an advantage. Previous experience in a similar work related environment i.e. Working for a Maori Health Provider would be an advantage. Date last review completed: Date of next review by: June 2016 Page 7 of 8

8 An understanding of the Primary Health Care strategy would be an advantage Reporting Reports are done on time and when requested Evaluation/surveys are done every 6 months or as requested Service progress reports are done weekly, monthly and 3,6 and 12 monthly or as required by the team leader Records of meeting are provided when requested Evaluation of training is reported as requested Job Description Approved Chief Executive Officer Reweti Ropiha Managers Signature Employee Signature Date last review completed: Date of next review by: June 2016 Page 8 of 8