Chief Executive February 2014

Transcription

1 Chief Executive February 2014

2 Olympic Office Centre, 8 Fulton Road HA9 0NU Telephone Fax info@campbelltickell.com February 2014 Dear Applicant Chief Executive Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please can you: Provide an up-to-date CV which shows your full career history with any breaks explained we recommend that this is no longer than three pages; Write a supporting statement detailing how you are a good candidate for this post and how you fulfil the person specification we recommend that this should be a maximum of around three pages; Complete the combined compliance and equal opportunities form; and Indicate on the compliance form if you cannot attend any of the interview dates. Please note that applications can only be considered if all the documentation is completed. However, it is not mandatory to complete the equalities section within the compliance form. The information requested is for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by to coastline@campbelltickell.com or by post to: Campbell Tickell Recruitment, Olympic Office Centre, 8 Fulton Road, Wembley, HA9 0NU. Due to postal unreliability we recommend you your application to us wherever possible to avoid missing the deadline. February 2014 Page 2 of 18

3 Applications must be received by Friday 7 March 2014 at 12 noon. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call to ensure it has arrived. You should also ensure that you use a secure address from which to send your application, as our system will filter out s if it believes them to have been sent from unsecured sites that are often used to send spam s. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Details of the selection process can be found on page 17. Please do contact Greg Campbell or Mary Hope if you wish to have an informal discussion about the role or if you have any questions on We look forward to hearing from you. Kind regards, Mary Hope Greg Campbell Director Mary Hope Senior Associate Consultant February 2014 Page 3 of 18

4 Contents Page Welcome letter from the Group Chairman 5 About 6 The Coastline Housing (Group) Board 8 Role Profile 10 Person Specification 12 Organisation Chart Governance Structure 14 Organisation Chart Executive Team 15 Principal terms and conditions of service 16 Key dates and the selection process 17 The media advertisement 18 The following supplementary information can be downloaded from Corporate Plan Annual Report Directors Report and Financial Statements 2013 To find out more please also visit the Coastline Housing website: February 2014 Page 4 of 18

5 Welcome letter from the Group Chairman Dear Candidate, Thank you for your interest in joining as Chief Executive. is a Registered Housing Provider and a charity. We own over 4,000 affordable homes across Cornwall. We have two subsidiary companies, Coastline Care and Coastline Services, which provide care and support and maintenance services respectively, again across Cornwall. Together the companies employ over 250 people. Our vision, values and objectives are all aligned to ensure we provide high levels of customer service efficiently and effectively. We have a strong financial and service delivery platform evidenced by our overall customer satisfaction result of 92% in our recent STAR survey and a 16% net surplus last year. We remain absolutely committed to growing the business and have recently secured grant funding to build 400 new homes. We have an excellent staff team, and are proud to be Investors In People Gold accredited and be in the Sunday Times Top 100 Not for Profit Companies to work for. However, we recognise the challenges that both the organisation and our customers face now, and over the coming years we are determined to make the most of these challenges and opportunities; through innovation and continuous improvement. The Chief Executive of Coastline is vital in leading, shaping and delivering our strategic direction. Our current Chief Executive Robert Nettleton is moving on to head up another housing provider after five very successful years at the helm. To replace him, we are looking for someone exceptional who shares our passion for social justice whilst recognising the importance of operating with commercial acumen. With proven experience at Executive level you will be an astute strategic thinker with strong leadership and financial skills. But you will also be able to demonstrate that you understand the challenges that our customers face. So, if you would like to lead Coastline to even greater success, we d be delighted to hear from you and you can telephone me to discuss and clarify anything you read in the pack or on our website on I hope you find all the documentation both helpful and stimulating. Best wishes and good luck with your application. Yours sincerely, Derek Law MBE Chairman of February 2014 Page 5 of 18

6 About Who we are Coastline comprises three companies. Coastline Housing, the Group parent, is a charitable housing association and is registered with the Homes and Communities Agency. We own and manage over 4,000 affordable homes across Cornwall and provide services to many more people, employing approaching 90 people. Coastline has two wholly owned subsidiaries Coastline Services Limited and Coastline Care Limited. Coastline Services is a property and grounds maintenance company providing services to a number of public and private sector clients across Cornwall. It has a turnover approaching 4 million and employs over 60 people. Coastline Care is a provider of support and care services to many people across Cornwall. It has a turnover in excess of 2 million and employs over 100 people. Care is provided primarily to older persons through extra care, and wider domiciliary care. Support is provided primarily to homeless people and also to those with drug and alcohol problems. The Executive Team of comprises the Chief Executive and four Directors. The Chief Executive is also the day-to-day line manager for the General Manager of Coastline Services together with a PA. The Board of Coastline Housing comprises ten Non-Executive Directors and the Chief Executive. Our Mission We have a clear and concise statement of our purpose and what we stand for: Great homes, great services, great people. Our Values To complement our mission, we have a set of values, which underpin everything we do: Put our customers first Be open, honest and accountable Strive to be the best Value each other February 2014 Page 6 of 18

7 Our Objectives Our objectives are the targets which represent our ability to achieve our mission. We will: Provide excellent housing and support services to our customers Invest in our homes and neighbourhoods Grow the organisation sensibly Continuously improve our financial strength Our current position Coastline Housing continues to improve the services provided to its customers and this is evidenced by our satisfaction levels. Last financial year we received the results of our all customer STAR survey and were delighted that 92.2% of our customers were satisfied with the services we provide. This was an increase of over 6% from 2009 and places Coastline in the top 5% of housing providers nationally. However, we are also keen to benchmark Coastline against all companies and we were very proud to be named Cornwall s most customer focused business at the Cornwall Business Awards We are particularly proud of our recent rent arrears figures. We have registered top quartile performance and achieved a reduction since the same point in 2012 this is despite the introduction of the Bedroom Tax, Benefit Cap and the reduction of Council Tax Benefit. Cornwall currently has over 28,000 families on the waiting list for homes. We have continued to grow the business sensibly in the challenging economic climate completing 107 new homes last financial year. In the past 12 months we have secured grant funding to develop 400 more. Over the past couple of years we have developed much needed affordable homes in tourist hotspots such as Padstow and St Ives and undertaken landmark regeneration schemes. On the latter we were extremely pleased to secure both the RICS South West development of the year and Michelmores large scheme of the year in 2013 for our Trevu Road regeneration scheme in Camborne. Underpinning all this is a determination to continually improve the financial strength of Coastline and this is evidenced by our latest set of annual accounts. Over the past four years we have increased our surplus four fold and are on track to achieve our best ever financial performance this financial year. Coastline Care had a turnover for the first nine months of 1.7 million - 30% from homeless and 70% from older persons. February 2014 Page 7 of 18

8 The Coastline Housing (Group) Board Derek Law MBE (Chairman) Derek spent 39 years working in social care, including 13 years as Deputy Director of Social Services in Cornwall and his last 7 years as Corporate Director of Adult Services in North Yorkshire. Georgie Higgs (Vice Chair) Georgie is a Legal Advocate who specialises in disability issues and English and European Social Security Law. Having gained an L.L.M, (Master of Laws) through the University of Leicester, Georgie is now a JP. Deepak Chandra Deepak has held several senior and executive positions in the housing association sector including Head of Treasury Management, Finance Director and Deputy Chief Executive. Prior to this he worked for 3i. He currently chairs the National Treasurers Forum. Peter Stephens Peter was born and grew up in Cornwall and has held a number of senior positions across Europe with manufacturing and service companies including Chief Executive of Deutsche Leasing. He has also been a Non-Executive Director of Raven Housing based near Gatwick. Sue Roberts Sue has been an involved customer with Coastline Housing on various Action Teams and Sounding Boards for five years before becoming a board member. Sylvia Dudley Sylvia is currently working with the elderly and terminally ill. As well as having a background in mental health nursing, Sylvia ran the Night Shelter in Camborne when it first opened and has worked alongside other agencies such as Shelter, St Petrocs and Bread Line. February 2014 Page 8 of 18

9 David Ellis David retired in 2005 as the Police Commander for Cornwall & Isles of Scilly. Alongside his Coastline role he is the Independent Chair of the Safeguarding Children s Board for Cornwall and the Isles of Scilly and the Chairman of Falmouth Harbour Commissioners. Ian Cowley Ian has worked for a number of UK and International organisations, including KPMG and Nissan. Now retired, Ian concentrates on being a Non-Executive Director supporting organisations to meet and overcome complex and challenging external and internal issues. Helen Riley Humfrey Helen has spent 30 years in education, starting as a secondary school teacher and concluding as Vice Principal of an FE College and University centre. She also spent 8 years on the Board of Devon and Cornwall Housing. John Waldron John retired after 45 years in the property industry in the South West with extensive business management, sales and development experience. February 2014 Page 9 of 18

10 Role profile Position Chief Executive Grade Senior Executive Team Executive Team Location Head Office Purpose of the role To provide the Group with effective leadership and executive management. Key Accountabilities 1. Inspire, empower and lead the Group s executive and staff teams, identifying and unlocking their potential. 2. Take executive responsibility for the Group s day-to-day operations, ensuring compliance with all legal, regulatory and other requirements. 3. Ensure that the Group s financial strength is maintained and enhanced with all financial targets met. 4. Develop the Group s business and operations, ensuring that all growth objectives are achieved. 5. Lead and oversee the completion of major initiatives, business partnerships and other significant corporate projects. 6. Work with the Chair and Board of non-executive Directors to ensure that the highest standards of governance are maintained. 7. Ensure that appropriate quality systems and controls are in place and operating. 8. Ensure in all respects that the Company operates professionally, safely and effectively. General Obligations 1. Serve on the Board of non-executive Directors of the parent Company and any subsidiaries as required. 2. Represent the Group positively with all external agencies. 3. Service and support the Group as requested. 4. Establish, develop and maintain effective working relationships with all work colleagues. 5. Ensure compliance with the Group s Health & Safety and other policies and procedures. February 2014 Page 10 of 18

11 6. Continually promote Equality & Diversity and customer care in full compliance with the Group s policy and standards. Reporting Reports to the Chair and Board of non-executive Directors. Responsible for six direct reports and a wider staff team. Contacts Internal Executive and non-executive Directors Senior managers Staff External Customers, customer representatives, lenders, regulators, national and local government, media, professional bodies, consultants and advisors, statutory agencies, voluntary groups, other housing companies, etc. February 2014 Page 11 of 18

12 Person specification Position Chief Executive Grade Senior Executive Team Executive Team Location Head Office Quality Essential Desirable Education & Qualifications: a degree, comparable professional qualification or equivalent experience a management qualification evidence of continuing professional development Experience, Knowledge and Understanding a demonstrable track record of inspirational leadership at a senior executive level a sound understanding of the housing industry experience of working in a regulated environment an understanding of the management of corporate cultures substantial financial experience with a track record of improving a business / business stream a successful track record in business development and performance management substantial experience of forging useful business partnerships strong strategic and annual planning demonstrable record of development and management of equitable personnel policies Job Related skills ability to lead and motivate a large and diverse team proven negotiations skills sound analytical and numerical skills with February 2014 Page 12 of 18

13 regard to business planning and financial management, critically evaluating opinions and solutions Personal Skills strong and effective communication and presentation skills, including public speaking a commitment to objectives, and values of the Group ability to think and act strategically high standards of professionalism and personal integrity a commitment to Equality & Diversity a can do approach to making things happen Other access to a vehicle to enable business travel willingness to work flexibly in the interests of the Company able to undertake some national and regional travel February 2014 Page 13 of 18

14 The Governance Structure of The Coastline Housing Board is supported by the following three Committees: Audit and Risk; Investment; and Remuneration and Nominations. February 2014 Page 14 of 18

15 The Executive Team Structure February 2014 Page 15 of 18

16 Principal terms and conditions (For information purposes only) 1. Position Chief Executive. 2. Salary and benefits Salary package c. 105k pa (including car allowance equivalent to 7% of base salary). 3. Holiday entitlement 30 working days, plus all bank holidays. 4. Location Your normal place of work will be our office at Coastline House, Barncoose Gateway Park, Redruth, TR15 3RQ, but given the seniority of the role, travel across all our operating areas is expected. A relocation package of up to 8k may be payable, subject to the terms of Coastline s Relocation Policy. 5. Pension Coastline offers a Social Housing Pension Scheme, 2 options: 1. Defined Benefit, 1/80th final salary, employee contributions age related, average of 6.5%. Employer contribution is 8.3%. 2. Defined Contribution, minimum 3% employee contributions, matched employer contribution, max of 5%. 6. Health Insurance The Director Healthcare Plan is currently through AXA PPP. This provides cover for the treatment of new conditions since joining and includes in-patient and daypatient treatment and associated charges, out-patient procedures, cancer treatment, scans and complementary or clinical practitioner charges. February 2014 Page 16 of 18

17 Key dates and the selection process Closing date: Friday 7 March 2014, at 12 noon First interviews Friday 21 March 2014, Coastline House, Redruth Assessment centre and stakeholder networking: Thursday 3 April 2014, Coastline House, Redruth Final interviews: Friday 4 April 2014, Coastline House, Redruth February 2014 Page 17 of 18

18 Media advertisement February 2014 Page 18 of 18