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1 Certified Crisis Management Professional Page 1 of 6

2 Why Attend This course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery of effective Crisis Command, Control, Communications & Intelligence (C3i) implementation and stakeholder response. This is a practical course that provides participants with a framework that is aligned with the British Standards Institute (BSI) BS 11200, coherence with NCEMA 7000 and ISO and International requirements. It includes specific templates for Crisis Management that participants will be able to take away to use in their own organizations. It incorporates elements that bring Crisis Management to life; and the course identifies how to analyze complex incidents in order to deliver effective effective solutions through best-in-class processes and procedures for building an operational response. For anyone who wants to gain a greater understanding of Crisis Management, and wants to be challenged by realistic scenarios, this is an opportunity not to miss. Course Methodology This course will be highly interactive and include group discussions, videos, case studies and syndicate work. Participants will be involved in scenario based Crisis Management Development Exercises during the course, and be given support to initiate their own Crisis Management strategy throughout the 4 days. Course Objectives By the end of the course, participants will be able to: Understand Crisis Management and its preferred framework for the private and public sectors Understand escalation of incident to crisis to disaster Understand Civil Defence responsibilities Apply effective crisis management tools and techniques for when an organization is under pressure Develop an effective stakeholder management plan for use in a crisis Identify measures that would improve their organizations' crisis management capabilities Target Audience This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business Continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course. Target Competencies Crisis Management Business Continuity Management Risk Management Contingency Planning Internal & External Audit Course Outline Crisis Management Overview Define Crisis Management Crisis Management framework Command centre operational dynamics Invocation pressures & processes Legislation Civil Defence Strategies, structures and command Page 2 of 6

3 Crisis Management Team Leadership Information flows The timeline technique Crisis Management team essentials Logging of information The 3IA operations board Crisis Management and Communication Brand image and reputation Internal communications External communications Stakeholders Operational partners Social media communications Other miscellaneous issues Page 3 of 6

4 Meirc Professional Certificate (MPC) MPC certified courses by Meirc Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for full attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside. Location & Date Apr, 2019 Grand Millennium Business Bay Dec, 2019 To be assigned Fees: US$ (including coffee breaks and a buffet lunch daily) US$ 4700 Per participant Fees + VAT as applicable UAE Tax Registration Number Page 4 of 6

5 Courses in Health, Safety and Environment Dates Course Name Mar, 2019 Emergency Response Planning: Crisis Management for Hazardous Environments Jun, 2019 OSHA: Occupational Safety and Health Administration Standards Jun, 2019 Health, Safety and Environment (HSE) Workshop Aug, 2019 Emergency Response Planning: Crisis Management for Hazardous Environments 6-10 Oct, 2019 Behavior-Based Safety Oct, 2019 Waste Management: A Modern and Sustainable Approach US$ Nov, 2019 IOSH Managing Safely US$ Nov, 2019 Emergency Response Planning: Crisis Management for Hazardous Environments 8-12 Dec, 2019 OSHA: Occupational Safety and Health Administration Standards Dec, 2019 Hazardous Waste Management US$ 4400 Language Location Fees Page 5 of 6

6 Courses in Health, Safety and Environment Dates Course Name Language Location Fees Page 6 of 6