Team: Region: Senior Manager Service Quality & Innovation ORGANISATIONAL INFORMATION

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1 Position Title: Team: Region: Senior Manager Service Quality & Innovation Policy, Practice and Innovation Central Supervisor: Director Public Policy and Practice Development Delegations and Authorities: In Line with Delegations Policy Band: (A-F) E Date Completed: 4/11/2013 ORGANISATIONAL INFORMATION OUR VISION AND FOCUS ROLE CONTEXT Our Vision at Berry Street is that all children have a good childhood, growing up where they feel safe, nurtured and have hope for the future. Berry Street chooses to work with children, young people and families with the most challenging and complex issues arising from their experience of abuse, neglect or violence. To achieve our Vision, Berry Street delivers a wide range of services across metropolitan, regional, and rural Victoria - from strengthening families and communities to those that focus on helping children, young people and adults recover from the trauma of violence, abuse, and neglect. We group our programs into: community, education, family services, family violence, foster and kinship care, residential care, past clients, therapeutic services and youth services. OUR VALUES Berry Street expects all staff to apply these Values in all aspects of their work. Courage: To be the best we can be and to never give up Integrity: Expect a personal and organisation commitment to honesty Respect: Acknowledge the importance of each person s heritage, traditions, identity, needs and aspirations Accountability: Be responsible for our own actions Working Together: Work with our clients, each other and our colleagues to share knowledge, ideas, resources and skills The Policy, Practice & Innovation team is an internal consultancy team which resources and supports Berry Street programs across Victoria. The team comprises seventeen main staff: two Directors, five Senior Managers and ten ongoing positions. At different times project officers are brought in to assist the team in completing key pieces of work. The team focuses on public policy, evaluation and research, supporting reflective and evidence-informed practice, facilitating continuous improvement across all services, service innovation, strategic initiatives, state wide program development, and advocating internally and externally for policy, practice and system reforms. PRIMARY OBJECTIVES OF THE ROLE The Senior Manager Service Quality & Innovation works to: Lead and facilitate the implementation of the Berry Street Excellence Framework. Assist all services delivered by Berry Street to be of the highest possible quality. Promote a culture of sharing practice and innovation. Manage and support compliance with any external accreditation, registration or applicable service standards. Support staff across the organisation to identify and address practice issues. Contribute to policy and practice development in the community services sector Provide oversight of Berry Street s Heritage Service for past clients REPORTING RELATIONSHIPS This role is based at our Central Office. It is part of the broader Policy, Practice & Innovation Team (PPI). Refer to program structure on the Berry Street intranet. This role reports to the Director Public Policy and Practice Development who will provide supervision and review. This role has two permanent direct reports the Internal Consultant Quality & Service Development and the Heritage Information Officer -as well as time limited project positions. This role also works in conjunction with other team members.

2 KEY SELECTION CRITERIA knowledge, skills and abilities required to fulfil the role. A capacity and ability to demonstrate Berry Street s Core Capabilities is required to be successful in this role. The Capabilities describe how you will go about fulfilling this role. Berry Street s core capabilities are Demonstrates Leadership, Cultivates Productive Working Relationships, Delivers Quality Outcomes, Thinks Clearly and Manages Self. Further details regarding these capabilities can be found on our website. Please refer to the Band E Capabilities which are applicable to this role. The ability to inspire understanding of purpose and direction; build individual, community and organizational capability and promote teamwork. Demonstrated ability to lead a team and provide support, management and supervision to staff. Demonstrated ability to work collegially with both senior and other staff, clients, caregivers and other stakeholders in practice and quality improvement initiatives. Excellent networking and relationship building skills, encouraging energy and enthusiasm from others. Ability to work with a high degree of autonomy while maintaining clear reporting requirements. Demonstrated ability in project management. Ability to bring together a diversity of internal and external stakeholders and deliver project outcomes. Excellent written and oral communication skills (including public speaking and presentations). Demonstrated understanding of and commitment to the principles of equity, diversity, continual improvement, risk management and occupational health and safety. Demonstrated capacity to think analytically and the ability to conceptualise policy and practice. Ability to apply quality frameworks and systems in the human services sector. Manages own emotions and behavior. Clear about own goals, stretches self and monitors own performance. QUALIFICATIONS AND OTHER REQUIREMENTS Tertiary qualifications in the social and/or behavioural sciences is essential. Staff must hold a valid WWCC, current drivers licence at all times and undergo a Criminal Records Check prior to employment. Subsequently, staff must report any criminal charges or court appearances. DESIRABLE Experience in delivery of work based training and facilitation of groups is desirable. Management experience in the human services sector.

3 KEY ACCOUNTABILITIES AND RESPONSIBILITIES describe the key duties that will indicate success in the role. ACCOUNTABILITY SPECIFIC RESPONSIBILITY Excellence framework Assist the organisation to operationalise Berry Street s Excellence Framework Develop and lead Berry Street s strategic approach to quality improvement & innovation in a manner consistent with the Excellence Framework Quality & Service Innovation Support programs to understand and meet all external compliance and standards requirements including those applicable to CSO Registration Work with the Quality Team (Internal Consultant Quality and Service Development, Internal Consultant Corporate Quality and Risk and the Corporate Quality Coordinator) to undertake internal reviews and coordinate external audits in line with the various requirements of external accreditation bodies Support the implementation of quality plans generated by internal and external assessment and review work Contribute knowledge and understanding of quality indicators and quality improvement to the Berry Street evaluation framework and specific program evaluations Support program areas to analyse and reflect upon program level data and engage them in continuous quality improvement In conjunction with the Quality Team, provide an Annual Quality Report to the Executive Management Team Contribute to service innovation consistent with the Berry Street 2027 Strategic Directions In conjunction with the Director Public Policy & Practice Development, take a leadership role in liaising on behalf of Berry Street with funders in relation to quality systems and processes Practice improvement Support the development and implementation of agency-wide practice improvement initiatives and innovations Monitor the alignment between Berry Street policies, procedures and guidelines and relevant quality assurance standards Collaboratively review and update policies, procedures and guidelines as required Work with programs to ensure that practice related policies, procedures and guidelines support good practice and quality service provision Resource Directors, Senior Managers and other senior staff with briefings on practice issues impacting on service quality Consultancy Provide support, education, induction and training for staff in the use of quality improvement resources, tools and processes Provide consultancy to programs across Berry Street in support of continuous quality improvement and innovation Project manage quality improvement and innovation projects Heritage & records Ensure past clients of Berry Street have timely and supportive access to their records Work with programs to ensure current client records at Berry Street are of a high standard and to take a proactive approach in working Other Provide reports to the Director Public Policy & Practice Development on a monthly basis and to the Executive Management Team and CEO as required Participate in Policy, Practice & Innovation team meetings, Central Office staff meetings, Interest Groups, Berry Street committees, working groups and external meetings and forums as appropriate

4 Utilise internal communication systems to share information on quality and innovation Provide supervision and support to the Internal Consultant Quality and Service Development, the Heritage Innovation Officer, project workers, seconded staff and external consultants as required Undertake Senior Manager secondments within Berry Street s programs Other duties as required

5 CONDITIONS OF EMPLOYMENT 1. This position is for 76 hours per fortnight. It is strongly preferred that these hours are worked over a 5 day working week. 2. You will initially be employed at Central Office in Richmond. You may be required to work from other Berry Street sites (on a temporary or permanent basis) as directed from time to time. 3. Terms and conditions of employment are in accordance with the Berry Street Victoria Enterprise Agreement, which includes above Award payments and eligibility for remuneration packaging. Salary packaging is offered at a rate of 35% of gross salary, as long as packaging does not exceed the $30,000 grossed up limit, in line with our Salary Packaging policy. 4. The base salary for this position is $80, under the Berry Street Victoria Enterprise Agreement. The value of the salary can be increased through salary packaging. 5. The position comes with full private use of a Berry Street vehicle (including petrol). 6. Superannuation will be paid according to Superannuation Guarantee into a compliant fund of your choice or into HESTA Superannuation Fund. 7. The successful applicant will be required to undergo satisfactory pre-employment checks, including 3 professional referees, a pre-existing injury/disease declaration, a criminal records check and proof of identify and qualifications. 8. The successful applicant will initially be employed for a probationary period of 3 months. During this period, either party can terminate employment with one week's notice. A probationary review before 3 months will be undertaken. 9. Under Victorian WorkCover legislation, it is the applicant s duty to advise Berry Street of any pre-existing medical condition, which could be aggravated by the type of employment for which they are applying. The existence of a medical condition will not preclude you from employment, unless you are unable to perform the inherent requirements of the position. However failure to disclose any relevant injury or disease will jeopardise any entitlement you may otherwise have for a work-related aggravation of that non-disclosed pre-existing condition. 10. Berry Street has a smoke-free workplace policy.

6 INHERENT REQUIREMENTS OF WORK ACTIVITIES / ENVIRONMENT Following is a table that outlines the main physical and psychological requirements of the position. Element Key Activity Frequency Work Environment Manual Handling People Contact Administrative Tasks Transport Manage demanding and changing workloads and competing priorities Work in a team environment Work in different geographic locations Be exposed to all outdoor weather conditions Work office hours with the possibility of extended hours. Work in an open plan office Work in buildings which may be two-storey Sit at a computer or in meetings for extended periods Undertake manual handling (e.g.: lifting, pulling, pushing, moving, transferring, twisting, supporting) of equipment, which would be of varying weight and size Liaise with government, non-government and community organisations Interact with members of the public who may display the full range of emotional expressions, including parents, partners, significant others, family members, advocates, doctors, police Undertake administrative tasks which may include the following: computer work, filing, developing project plans, writing reports and submissions, participating in meetings, concentrating for long periods of time, managing resources and budgets, researching and analysing information & data. Use technology including photocopier, telephones including mobiles, fax, overhead projectors, televisions, videos and electronic whiteboards. Drive vehicles possibly over long distances and in all traffic and weather conditions Occasional Occasional Occasional