Employee MANUAL. September 30 th October 3 rd 51 st Conference of Metallurgists Sheraton on the Falls, Niagara Falls

Transcription

1 Employee MANUAL September 30 th October 3 rd 51 st Conference of Metallurgists Sheraton on the Falls, Niagara Falls Organized by MetSoc

2 COM 2012 will take place from September 30 th to October 3 rd at the: Sheraton on the Falls 5875 Falls Avenue Niagara Falls, ON L2G 3K7, Canada Niagara Falls, Canada is a destination unlike any other. From the top of Skylon Tower (775 feet up) to the base of Horseshoe Falls (188 feet down), Niagara Falls is an awe inspiring Ontario Canada vacation destination. The Falls give off a round the clock roar, a refreshing and surprisingly far reaching mist, and a reminder of just how wondrous our natural world is. From the marvel of gazing at the Falls from innumerable look out points to adrenaline fueled activities like whitewater jet boats, there are many ways to experience them, including an array of Niagara Falls attractions for all ages. For those that long to get up close to the Falls, don your famous blue slicker and jump aboard the Maid of the Mist Niagara Falls to go right up to the base, walk behind them at Journey Behind the Falls, or fly over them on a helicopter ride. And that's just the beginning. If you can tear yourself away, Niagara Falls is a bustling destination full of activities for most everyone vineyards and world class golf courses, kid fun at Clifton Hill, fine dining and casual eateries, casinos and live Niagara entertainment, spas and leisurely country drives to Niagara on the Lake, cycling adventures and hiking trails. Visit the New Niagara Falls and experience it forever!

3 ONSITE Contact Information Catherine Thibault Staff Coordinator Phone: (450) About MetSoc of CIM The Metallurgy & Materials Society Metallurgists have been active in CIM from its inception in In 1945, the Metallurgy Division was formed to reflect the group s technical interests. Constituted as a Society in 1967, the Metallurgy & Materials Society (MetSoc) is one of the four societies and five divisions making up the Canadian Institute of Mining, Metallurgy and Petroleum. The Metallurgy & Materials Society is composed of nine technical sections, representing the technical diversity of the metals, minerals and materials community, and of nine standing committees dedicated to the various member services of the Society. Each section and committee establishes a yearly program of activities in response to its member s interests. The main purpose of the sections is to create forums for the sharing of ideas or the analysis of problems. Representatives of each section are responsible for the organization of technical meetings and symposia to deal with current issues in their area of expertise. These events occur at the Annual Conference of Metallurgists, the Hydrometallurgy Annual Meeting, and the CIM Annual General Meeting or at specific international symposia and regional meetings. The organization of short courses, workshops, seminars, symposia or special publication projects are considered by the sections who collaborate with the appropriate standing committees in order to achieve their goals. Scope of Handbook This handbook offers general information and guidelines to enhance our employee/employer relationship. It has been developed to provide a communication device so that you can become aware of our goals and expectations. You will find here the general rules of our company. This handbook will hopefully answer most of your questions. You are part of a team that must portray a united effort to satisfy our delegates. Opening Hours See the general work schedule; you are expected to work these hours but may not be scheduled for the entire time slot. WORK SCHEDULE Friday, September 28, 15:00 17:00 (Staff Training COMPULSORY) Saturday, September 29, 7:30 17:00 (Short Course AV or Information Booth) Sunday, September 30, 8:00 17:00 (Short Course AV or Information Booth) Monday, October 1, 7:00 17:30 (1 hour for Lunch) Tuesday, October 2, 7:00 17:30 (1 hour for Lunch) Wednesday, October 3, 7:00 17:30 (1 hour for Lunch) Training

4 When you understand and perform your job at the highest level, our delegates are assured the best service possible. Most of you will require some training. The training session is on Friday, September 30, 15:00 to 17:00. THE TRAINING SESSION IS COMPULSORY FOR ALL STAFF. Some other positions will have personalized training. Training is on Friday, September 28, Sheraton on the 15:00 17:00 Conference Technical Rooms Job Description AV Support: The role is to support the audio visual equipment and service for the Presenters in order to make sure the papers are uploaded in the computer. The equipment used is the LCD Projector. (Technical support from Duocom will be on site). You are also responsible for collecting author biographies. Authors will either give you a hard copy of their biography or the first slide of their presentation will contain biography details. You will also be responsible for ensuring that the Session Evaluation Forms are filled out at the end of each session and dropped off at the Registration Desk. Floater: (AV Support) You will assume the role of AV support (see the description above). You will be responsible for releiving staff that are assigned to the technical rooms as needed. Registration Area Pre Registration: At the pre registration counters you handle the badges/ticket and bags to participants that have pre registered and fully paid. Survey: At the registration area you will distribute a survey to delegates standing in the registration line. Host/Traffic controller/line Manager: Control the traffic at the registration area. Make sure people are waiting in the right line. Doors Controller: Control the traffic at the doors of social events (eg. Lunches and plenary sessions) as well as gather tickets if needed. Bookstore Your role at the bookstore is order entry, processing payments and replenshing stock. Additional training will be given. Work Rules We expect the people we hire will understand our basic requirements; that they act honestly, professionally and safely in our work environment and that they treat each other and our customers with courtesy and respect. Staff room There will be a designed staff room (TBA) where you may leave your items, but CIM and the Sheraton on the Falls do not take responsibility for theft, as the room will not be locked. Therefore, we suggest you leave no precious belongings there.

5 Smoking You may smoke in designed areas only. Please check with your supervisor to learn the location of smoking areas. Smoking should not disturb your job, i.e. servicing guests. Phone Calls Tell your friends and relatives that personal phone calls are not allowed at work. If it is an emergency, please, inform your supervisor. Uniform & Personal Hygiene All employees must contribute to the positive impression of this event, including through their appearance and personal hygiene. Regardless of their particular job duties, all employees are required to be clean and have a neat appearance. Always wear your uniform while on duty. Uniforms must be neat, clean and properly fitting. All employees are required to abide by the following dress code: Staff will be given a vest to wear as a uniform; vests will be distributed during the training session. We ask that staff wear a white shirt or blouse with the staff vest and dark bottoms (trousers, slacks or skirt). Dark jeans are acceptable. However, shorts pants, running shoes is not acceptable attire (do wear something comfortable). We suggest you bring an additional pair of shoes for long days. All employees must wear their nametags at all times and put it forward. The nametag will be given on the first day of work. Schedule & Sign Sheet Each employee should have received their personal schedule by . Extra schedules will be printed and left at the registration desk. You are responsible to sign in and sign out according to your duties. If you forget to sign in or out, we will be unable to make your payment according to your schedule. SIGN IN AND SIGN OUT THE REGISTRATION DESK. IMPORTANT: AV SESSION MONITORS ARE TO PICK UP THEIR ROOM BINDER AT REGISTRATION. Binders contain a list of the presentations for the day, a flash drive, session chair guidelines, and session chair ribbons. Salary You will be paid $35 per session that you work (sessions are in increments of 4 hours approximate which means you will receive $70 a day) unless given a special assignment such as Registration and Door Controller at the Banquet. Training session paids $20. However, if you work on at the Registration desk you will receive $13.50 per hour that you worked. You will receive a cheque for your services at the end of your work assignment. Checks will be given onsite the last day that you worked. Please ensure that the work schedule has the proper spelling of your name. This is the name that will appear on your check. Lunch & Breaks You may not leave your duty without the authorization of your supervisor. Only your supervisor may decide when it is appropriate to go on break or lunch.

6 Per Diems in cash will be distributed to each staff member to cover lunch expenses. You will receive your lunch allowances on Monday, October the REGISTRATION DESK. Safety To ensure the safety of employees and guests, the convention center has an emergency plan of action. You can help prevent and reduce accidents and injuries through comprehensive safety awareness and immediate reporting and correction of hazardous conditions. Immediately report any injury or accident, no matter how minor, to your supervisor. Emergency Any emergency situation (crisis, theft, medical urgency, etc.) will be treated in coordination with the security services of the Hilton Montreal Bonaventure. In case of emergency, contact Catherine Thibault at: Signalization Directions will be posted throughout the convention center both and on television screens and on slips of papers in front of each room. Name/Badge Make sure to be well identified. Your badge will be distributed in the staff room. Make sure to have it at ALL time.