ELGA. Complete Service Solutions

Transcription

1 ELGA Complete Service Solutions

2 A first class service ensuring reliability and security... Customer Service is always a priority at ELGA. Customers choose us because they know they can rely on our Team to provide the highest possible levels of service and support throughout the long life of their Water Purification Systems. Our Technical Expertise Our experienced and professional Service Team comprises the largest team of regionally based Service & Commissioning Engineers in Ireland. These Engineers in turn are supported by our In-House Technical Support Team who have over 75 years water purification experience between them. Markets we serve Pharmaceutical Biotechnology Industrial Food & Beverage Micro-Electronics Scientific Healthcare Sterile Services Clinical Diagnostics Quality in Service We have a dedicated Service Support Team which enables nationwide access to Service Engineers 24 hours a day 7 days a week. Each Service Engineer carries a stock of parts and receives appropriate and regular training as part of our ISO9001 Quality System. Choosing the right service regime will help you to: Safeguard the wider critical process which relies on a continuous supply of pure water Minimise equipment plant failures and downtime Ensure regulatory compliance Maximise capacity & availability Meet water quality and quantity requirements Optimise operating costs ensuring environmental efficiency Extend equipment life We are extremely pleased with the service provided by ELGA. Catherine Keane, QC Fill Finish & QC Oral Dose Genzyme Ireland Ltd....for your Water Purification System Recycle

3 Why Choose an ELGA Service Contract? Our Service and Maintenance Contracts are designed to allow flexibility for you to choose from our wide range of capabilities. We offer you the level of support required to meet your operational and regulatory needs, providing security & confidence in your equipment. Our In-House Technical Support Team will help you to choose your Service Contract to meet your regulatory compliance. Our service contracts are tailored to meet all of your Water Purification requirements. Our Service Contract Features Standard Features Planned Service & Preventative Maintenance Visits Preferred Service Rates Recommended Service Spare Parts Breakdown Response Telephone Technical Support Consumables After-Sales Support & Technical Assistance No Call Out Charge Access To Nationwide Service Team Off Site Water Analysis Tests Service Reports ISO Controlled Site Specific Technical Review Additional Features Parts & Labour Media Replacement Reverse Osmosis Membrane Cleaning Disinfection & Sanitisation Instrument Calibration Multi-Year Agreements On Site Water Analysis On Call Emergency Breakdown Response Performance Qualification Review Report Operator Training Risk Analysis of Critical Plant Hydrex Sustainable Chemical Solutions / Aquamove Reuse

4 ...offering the highest levels of service to our customers... Consumables & Spare Parts All of our products are sold with one unique feature, Excellent After Sales Support. Our In-House Technical Support Team are only a phone call away, offering a complete dedicated solutions resource. Contact us now, Tel: service.ireland@veoliawater.com Fast & Cost Effective Refurbishment Solutions Our experienced Team of Engineers can provide you with a complimentary site evaluation of your water system. Our Plant Optimisation Specialists are a dedicated team of engineers who can provide an evaluation of your critical Pure Water Systems and recommend cost-effective refurbishments to maximise the potential of these assets in a far more cost-effective way, offering a new lease of life to older equipment. Training Solutions Our Team can train you to operate, monitor and adequately maintain your water puficication system. We can tailor our training packages to suit your water specifications, from on-site hands-on equipment operator training to a structured classroom approach with our experienced trainers. Whatever your requirements, with unrivalled expertise and knowledge, we can help you get the most out of your water purification system. Refurbish Preventative Maintenance Contracts......for Optimum Plant Performance and Regulatory Compliance ELGA Engineers are the Rolls Royce of water treatment and have certainly lived up to that reputation. Michael Carney, Biochemistry Department, Beaumont Hospital

5 At ELGA we offer Service & Maintenance Spare Parts & Consumables Site Audits & Refurbishment Preventative Maintenance Contracts Training Solutions Nationwide Service Team Hydrex Sustainable Chemical Solutions Aquamove Mobile Water Solutions Our Commitment to you... At ELGA we specialise in delivering complete solutions for all your process water requirements based upon Reliability, Innovation, Sustainability and Operational Excellence. We are committed to providing unrivalled service to all of our customers. We know the key role your Water Purification System plays in delivering quality products & services to your customers. We pride ourselves on being an organisation built upon a genuine desire to offer partnership, capability and expertise at each and every stage. With over 75 years water purification experience, we are proud to be market leader in the provision of Packaged Water Solutions & Technologies. Our focused approach and in-depth knowledge, supported by exemplary Customer Service, means that we can guide you by delivering extensive technical and operational expertise; ensuring optimum plant performance and regulatory compliance. Quality We provide products and services which meet the highest standards of quality and reliability. All of our processes including design, manufacture, delivery, installation and servicing are covered by our detailed quality management system. This quality management system complies with the International Standard for Quality Management ISO 9001 and is approved by Lloyds Register Quality Assurance. This approval was originally achieved in 1993 and has been upgraded continually to comply with changes in quality practice and updates of the Standard. We also work closely with our customers in a wide range of industries to meet the requirements of their quality and regulatory compliance systems. ELGA have proven themselves to be highly capable in the area of Pure Water Solutions and what s more, their forward thinking with regard to Green Solutions creates ideal synergies between our two teams Michael Finn, Facilities Manager, Zimmer Orthopaedics Health and Safety Through the process of risk assessment we ensure risks are eliminated and managed effectively. We also work closely with our suppliers and sub-contractors enabling us to consistently deliver and maintain high standards of service as well as health and safety compliance.

6 Our commitment to a sustainable environment At ELGA we aim to achieve business growth by considering Sustainability in every decision we make. We believe that Sustainable business is dependent upon economic strength, social integrity and a strong practice that meets the needs of the present without compromising future generations. Our strategy enables us to move towards Sustainability while enhancing the value offered to our customers. We are committed to offering the highest standard of Service, creating added value for our clients whilst being socially and environmentally responsible. Recycle, Reuse, Refurbish Donegal Derry Antrim Tyrone Leitrim Fermanagh Armagh Down A Regional Service Team Ensuring Service Excellence Mayo Sligo Roscommon Longford Monaghan Cavan Louth Meath Galway Westmeath Dublin Offaly Kildare Clare Laois Wicklow Carlow Limerick Tipperary Kilkenny Wexford Kerry Waterford Cork ELGA Process Water Dublin Road, Celbridge, Co. Kildare. Tel: Fax: service.ireland@veoliawater.com Web: