PMINJ Chapter 02 May Symposium Strategic Stakeholder Management. Aita Salasso

Transcription

1 PMINJ Chapter 02 May Symposium 2016 Strategic Stakeholder Management Aita Salasso

2 Agenda Objectives Stakeholder Stories Symptoms of the Challenges Three Parts of the Solution Putting Organizational Context around your Project or Program Knowing what Key Stakeholders Want Governance to Manage Stakeholders But Wait!!! What about this? Discussion Revisiting our Objectives 5/2/2016 2

3 Objectives Understand the importance of stakeholders to the success of your project or program Learn how to Put organizational context around your project or program Find out what key stakeholders want Put a governance structure in place to manage stakeholders effectively 5/2/2016 3

4 Stakeholder Stories 5/2/2016 4

5 Standard Stakeholder Management starts with Stakeholder Identification and Analysis 1. Stakeholder Name 2. Home Organization 3. Title in Organization 4. Role Relative to Program 5. Impact of Program 6. Influence on Program Success 7. Attitude towards Program 5/2/2016 5

6 Start with Organizational Relationships Legacy Vendor Business Process Team End Users You and Your Org Tool Vendor??? Funding Body Your Client and Her Org Policy Makers 5/2/2016 6

7 Business Organizational Context Diagram Example 1 5/2/2016 7

8 Business Organizational Context Diagram Example 2 Business Areas 3-Year Reporting and Migration Program Migration Program PMO Internal Report / Extract Users Enterprise Architecture Reporting PM LOB Migration Projects External Report / Extract Users Legend Data Management Base Reporting Team Reports Scrum Teams Client Org Your Org Legacy Vendor Business Analytics External Entities 5/2/2016 8

9 Drawing Your Program or Project Business Context Diagram Exercise 5 minutes to draw (I ll come by to answer questions) 5 minutes to share and discuss what you learned 5/2/2016 9

10 Let s move onto Getting to Understand your Key Senior Stakeholders 1. Stakeholder Name 2. Home Organization 3. Title in Organization Who really knows? What s wrong with guessing? It s not an exact science! The long and winding road 4. Role Relative to Program 5. Impact of Program 6. Influence on Program Success 7. Attitude towards Program 5/2/

11 Interviewing Senior Stakeholders You have to be positioned! Only one shot! Short and sweet! Do your homework! 5/2/

12 Warm Up with General Questions (See Handout) Your responsibilities Your current strategic objectives How s it going relative to them? What are people in your org measured on? 3 things you are proud of about your org (Up to 3) Things that keep you up at night 5/2/

13 What do you know about? Specific Questions (See Handout) If you have a specific outcome you are expecting, please tell us Are you aware of X representing your org as a <Product Owner>? How are planning on supporting him/her? What would success in terms of look like for your org? Do you have any concerns about? 5/2/

14 Final Questions (See Handout) How are you supporting the success of? Is there an additional way you would like to help with the success of? How important is to your organization this year? How important is to your strategic objectives? Do you have any questions for us or final thoughts about? THANK YOU FOR YOUR TIME 5/2/

15 Using what you learned from Senior Stakeholder Interviews From data First Name Program Primary POC to insights Communication (Which specific 1 meetings, reports, ad hoc mail, to whom, etc.) Stakeholder Group Last Name Organization Level Program Role Influence Priorities Attitude Status RAD CIO Recruiting Report Primary Status Report Potential Communication Core Channels Status RAD PB Report Magellan 2 Primary Meeting Estimated Time Spent with Stakeholder Monthly (Hours) Program Status Status for Leaders Report and Partners 3 Communication Status Number, if Category Estimated Time Spent Preparing Materials for Stakeholder Monthly (Hours) Status USLS RAD KT Report Program 4 Status Communication Next Steps Known Program-Related Concerns Extended to communication and governance plans Other 5/2/

16 Governance Structure Keep stakeholders informed Governance Structure defined based on stakeholder roles and levels Recurring Meetings purpose, owner, attendees, cadence Status Reports purpose, defined content, cadence, distribution Share Point Sites passive, supporting channel Work issues Escalation Path mirrors governance structure 5/2/

17 Program Delivery Oversight Alignment & Directional Oversight Strategic Oversight Governance Roles Example (See Handout) Senior Leadership Team Business and IT Executive Sponsors Joint Executive Committee Executive Sponsors Executive Committee Joint Operating Committee Change Control Board Business and IT Relationship Leaders Relationship & Delivery Leaders Operating Committee PMO Program Director Key Business Leads Program and Delivery Directors Quality Management Projects Operations Support Lead Lead Leads Leads Support Lead Support Leads Legend Client Provider 5/2/

18 But, Wait! What about this? Discussion of Related Cases 5/2/

19 Revisiting the Objectives Strategic Stakeholder Management Data Context and Wants Insights and Governance Plans 5/2/

20 Thank You! Aita Salasoo Please contact me at: Cognizant Presentation for PMI NJ Chapter May 2016 Speaker Aita Salasoo