Emma Hawkins emmahawkinsconsulting.co.uk Mob:

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1 Emma Hawkins emmahawkinsconsulting.co.uk Mob: Profile Highly motivated, commercial contributor, committed to, and passionate about people with a disability having a good life, with choice and control over the support they want and need. Everyone in society has the absolute right to be treated with dignity and respect, with the same chances and responsibilities. I originally commenced my career as a HR professional, with over 10 years experience in strategic and operational HR roles in the charitable sector with 7 years experience at Senior Management level including leading Corporate Services as part of the Senior Management Team for Thera Trust, the charity that leads the Thera Group of Companies. I have worked in social care for more than 15 years, and have held Executive Director roles with the Thera Group of Companies in the East Midlands and the South West. I have recently established a HR, Health and Social Care Consultancy in order to support individuals, families and organisations to achieve their goals. I believe that people with disabilities should be in the driving seat when it comes to planning and designing the support that they want and need to achieve their goals and ambitions. As Managing Director for Thera South West, we supported more than 120 people with a learning disability in a variety of ways including at home, at work, on holiday and in their local community. Thera South West employs over 250 staff who work closely with the senior management team to deliver Thera's vision and provide high quality support and services for people. Prior to this I worked as Managing Director for Uemploy, which is a company designed and set up in response to people with a learning disability having control over the money that pays for their support and using this to find, recruit, chose and employ their own staff. Uemploy is a registered recruitment consultancy, set up over a period of several years using a project based approach and, most importantly, the involvement of people with a learning disability and families in developing tools, guidance and information resources. In order to set up this organisation I completed qualifications with the Recruitment and Employment Confederation and became an accredited member. Previously I have worked operationally with people as Interim Managing Director for Thera East Midlands, who provide support for 400 people in a variety of ways including at home, at work, on holiday and in their local community. Leading a senior management team, to deliver Thera s vision, Thera East Midlands employs over 660 staff who provide high quality support and services for people to help them live the lives they choose.

2 KEY STRENGTHS A commercial contributor, making links between people, capability, innovation and business strategy; Proven delivery of care and support for people, including providing hands on support for people and guiding and inducting new staff in social care; Proven project management skills & experience; Change management positive handling of management reviews, restructuring, redundancy, TUPE transfers, implementation of new systems & processes; Leadership and Management - motivating teams to provide a high level, all round service; Confident specialist in employment law, applying knowledge both day-to-day and in the creation, writing and implementation of new policy and procedure to reflect new / amended legislation; Communicating persuasively at all levels and in different ways including: one to one, in larger meetings, in writing, giving presentations, delivering training, with and to people with a learning disability, internally and with external partners / stakeholders; Giving practical, positive and sensitive advice to people in a range of situations; Experience of coaching & consulting at a senior level, underpinned by a collaborative & supportive style of working; Playing an active role in successful senior management teams and leading / directing the work of a Thera company; Creative and innovative in finding solutions and new opportunities; Financial Management and Performance Management monitoring and controlling resources, managing contractual relationships; and acting on performance information to improve organisational performance; Customer Service checking and driving up quality. Thera South West Interim Managing Director November 2014 March 2015 Managing Director June date Some key responsibilities include: Creation and implementation of innovative strategies and plans to improve the quality and extent of provision of support / services for people with a learning disability; Supporting staff and managers to do a good job and fulfil their potential; Supporting more people and working in new areas; Ensuring personalised support for people that continually changes and develops to meet their wants and needs; Enabling people to develop natural support networks, employment opportunities and social enterprise; Implementation and continued development of a person centred learning & development approach;

3 Increasing company membership and opportunities for people to be in control of their support and the company; Formulation of strategic plans; Planning and management of risk across the organisation; Overseeing performance using a range of performance information and analytical tools; Implementation and monitoring of systems, processes, policies and procedures to meet legal and regulatory requirements, compliance and safeguarding. Thera East Midlands Interim Managing Director June 2013 March 2014 As Managing Director, I was responsible both operationally and strategically for the whole of Thera East Midlands, ensuring that everyone we support gets the support they need, by staff they know, and that they are encouraged to achieve their goals and dreams. I worked closely with the board and staff at all levels to ensure we are achieving the outcomes people want. I led the management team to ensure the long term stability and development of Thera East Midlands. Thera East Midlands employs over 660 dedicated members of staff that each play an important role in making sure that we provide quality care and support for people with a learning disability. Key Achievements and Responsibilities: Compliance and safeguarding; Overseeing the performance of the subsidiary using a range of performance information and analytical tools; Formulation of strategic plans; Planning and management of risk across the organisation; Management and monitoring of a range of organisational budgets; Comprehensive knowledge and understanding of the legal frameworks, within which Thera works; Implementation and monitoring of systems, processes, policies and procedures to meet legal and regulatory requirements; Creation and implementation of innovative strategies and plans to improve the quality and extent of provision of support / services for people with a learning disability; Implementation of Thera s personalisation strategy, and in particular: o Introducing Iplanit to help people with their person centred planning; o Working in partnership with NDTi and Embrace on community connecting and facilitating the building of circles of support; o Implementation and continued development of a person centred learning & development approach; Embedding new operational management structures that support our personalisation strategy;

4 Redeveloping existing day opportunities to move away from fixed bases and utilise community opportunities to expand the support we provide during the day - developing natural support networks and social enterprise; Increase company membership; Develop an improved employee engagement strategy; Supporting more people and working in new areas. Uemploy Managing Director April 2013 June 2015 Alongside other roles, I have led on the set up and development of Uemploy, which is a recruitment consultancy, supporting people with a learning disability and their families to find, recruit and employ their own Personal Assistant. This has involved: Conducting market research; Developing the business case and financial plans; Recruitment of a Uemploy consultant; Developing the project plan and implementing these; Preparing for launch events; Writing operating policies, procedures and tools; Developing IT solutions; Developing marketing material; Tenders and applications to funding streams; Developing the market for Uemploy, including o Building expertise (tools, information, guides, legislation, factsheets, procedures, equipment, systems and processes etc) o Building credibility and confidence in a bespoke service o Marketing and raising awareness of people's rights o Attending and hosting events, meeting commissioners, families and other stakeholders Working directly with employers and their families on an operational basis. Thera Trust Head of Corporate Services May 2011 June 2013 As Head of Corporate Services, I led and oversaw Human Resources (including Learning and Development / Payroll / HR Administration), IT, Facilities, Health & Safety, Information Management and Contracts departments, working with each Department Manager to achieve key strategic objectives and provide corporate services to a group of subsidiary companies. Key Achievements and Responsibilities:

5 Part of the key project team leading on Pay Review and in particular, changes to terms and conditions that better reflected the aims of personalisation and the future demands of the organisations customers; Implementation of Operational Process Review and new system of contract hours monitoring and reporting; Overseeing the implementation of Business Improvement Project, including new IT systems / software and processes to better serve our customers in the future as set out in our Personalisation strategy; Overseeing and working with a specialist / consultants on information flows and Performance Management culminating in a comprehensive monthly performance reporting pack for management teams; Provision of specialist HR and employment law support and advice. Working with Directors in the planning, consultation process and implementation of the Operational Management Review; Formulation and delivery of Thera Trust s annual work plan aligned to Thera Group Strategic and Business Plans; Managing and monitoring a range of organisational budgets, internal and external contracts; Creating and implementing innovative strategies and plans to provide new services to people with a learning disability and improve existing services; Overseeing business continuity planning, fleet management, leasing, insurance, property and the provision of specialist advice and support to people with a learning disability on a range of issues; Ensuring that Health and Safety systems are in place, implemented and monitored; and that professional specialist advice is sought to manage identified risks within the organisation. Human Resources Business Partner Jan 2009 May 2011 I was the key strategic interface between HR and a group of subsidiaries, proactively supporting and adding value to the delivery of their business objectives framed by Thera s strategic direction and strategic business plans ensuring that as an organisation we provide high quality services to the people Thera support. Key Achievements and Responsibilities Leading on Change management positive handling of restructuring, implementation of new systems and processes and TUPE transfers across the Thera Group of Companies (including East Lancashire, Cumbria and Durham); Working with the Senior Management Team, with board support, to achieve Investors in People in Thera North; Resolution of high level and complex Employment Relations issues; In partnership with the subsidiaries and as a member of the senior management teams, fully understanding the key business drivers; and the current and future needs of customers. Taking an active and accountable part in the decision-making process in relation to business strategy, organisational structure, culture, HR and financial planning;

6 Interpreting subsidiary plans to develop HR strategies, including absence management, learning and development, succession and resource plans; Collaborating with the subsidiaries using business intelligence and analysis to integrate people issues into business planning; Leading on all aspects of Employment Relations / Law advice across Thera Group of companies; Acting as the lead on creating and updating all HR policies across Thera Group of companies; Initiating and managing teams/projects to deliver HR strategies and monitoring projects to ensure they delivered business improvement and were aligned with the organisational objectives; Coaching & supporting managers and team members to improve capability and ensure they meet and exceed the expectations of their role; Working in partnership with HR learning and development colleagues to ensure consistent, proactive HR support and activity, including management development programmes. Senior HR Officer / HR Manager May 2005 Jan 2009 Human Resources Officer / Assistant Personnel Officer Oct 2002 May 2005 British Heart Foundation - Shop Manager Jun 2001 Oct 2002 Budget Rent a Car - Manager of two licensee branches Jan 1997 Feb 2001 R-B International - Personnel Secretary Jan 1995 Nov 1996 Professional Memberships / Qualifications / Training Associate Member of the Chartered Institute of Personnel and Development (CIPD) working on undertaking experience assessment for Chartered Fellowship Member of Registered Manager, National Skills Academy through Skills for Care Member of Recruitment and Employment Confederation CIEH Foundation Certificate in Health and Safety IOSH Managing Safely Certificate Previously a Member of Charityworks Talent Community NVQ Level 3 in Business Administration 2 A Levels at Grade C and above, 2 AS Levels at Grade D 10 GCSE s at Grade C and above Employment Law (CIPD accredited for CPD) Level 2 Award in Independent Advocacy Volunteering Trained as a Circles Facilitator with Enable (Wigan and Leigh) and Our Futures to be a community connector helping set up sustainable circles of support for people with disabilities; Previous Board member of Brampton and Beyond Community Trust. As a Board Member I was involved in the set up of the Development Trust as a charity and company registration as well as the transfer of the Brampton Community Association services and assets to the new Community Trust.

7 Continuing Professional Development CIPD Professional Development Credits CIPD modules Managing Activities Managing People Managing Information Managing in a Business Environment Employment Law Annual Updates Other Training Courses Dementia Autism Epilepsy and Rescue Medication Mental Capacity and DoLs Mental Health Act Safeguarding Vulnerable Adults Citizenship (Dr Simon Duffy) Transforming Care Information Security Management Resilience Health and Safety Fire Safety Project Management (PRINCE 2 principles) Presentation and Communication Skills People and Relationships Moving & Handling Person Centred Approaches Personalisation Equality & Diversity Lone Working First Aid History and Context of a Learning Disability Rights and Law Maximising Value through IIP Assessment Volunteers and The Law Health and Safety Representatives Conducting Investigations Developing and Managing Teams Health & Safety Reps Part 2 Attitudes and Values Trainer Facilitators workshops for Circles of Support and Community Capacity Building Trainer - Person Centred Planning Trainer Recruitment & Selection workshops

8 Trainer Sickness & Absence workshops Trainer Discipline and Grievance workshops Trainer Performance Management workshops Medication Assessor Train the Trainer Care Certificate Train the Trainer Professional Memberships Member of Registered Manager, National Skills Academy through Skills for Care Member of the Chartered Institute of Personnel and Development (CIPD)