Redesigning your Compliance Infrastructure

Transcription

1 Redesigning your Compliance Infrastructure A Compliance Case Study

2 Journey Problem Statement from Efficiency to Experience Objectives Client organization is a restaurant search and discovery service operating in 23 countries The organization was facing challenges in adhering to Compliances and had to incur penalties Based on PeopleStrong s functional expertise, strategic acumen and commitment to success, client partnered with us to manage their Compliances The company, an Indian restaurant search and discovery service founded in 2008, currently operates in 23 countries including India, Australia and United States. It features restaurant information such as scanned menus and photos sourced by local street teams, as well as user reviews and ratings. The company also provides cashless payment, online ordering, white-label apps, table reservation, and point-of-sale systems. The company was facing following challenges with their current compliance system; which was outsourced to a vendor: 1. The company had to incur penalties due to some non compliances as the Labor welfare fund was not submitted for the last 3 years 2. The Shops and Establishment licenses for few locations were not obtained even after 2 years of commencement 3. There was a delay in filing of returns except for Minimum Wages and Payment of Wages. Based on PeopleStrong s functional expertise, strategic acumen and commitment to success, client partnered with us to manage the following Compliances: Shop & Establishment Act Contract Labour (R&A) Act, 1970 Payment of Gratuity Act, 1972 Labour Welfare Fund Employment Exchange Act Minimum Wages Act, 1948 Maternity Benefit Act, 1961 Payment of Bonus Act, 1965 Employee Compensation Act Equal Remuneration Act

3 HR Transformation - The PeopleStrong Way PeopleStrong s Transition and Solutioning team, through its in-depth study analyzed the performance gap between desired and existing processes. PeopleStrong followed a 4 stage approach of : As-is analysis, Designing the To-be processes based on Gaps and best practices, forming a formal governance Structure, followed by Go-Live. PeopleStrong Compliance SPOC visited the client Head Office situated in Gurgaon for the first week to gain an understanding of the Compliance processes and status. Post this analysis, an As-Is report was prepared from the data & documents provided by the client. The following locations have been catered so far: 1. Gurgaon (OHC and Sector 44) 2. Chandigarh 3. Chennai 4. Delhi (Vasant Kunj and Green Park) 5. Noida 6. Ahmedabad 7. Bangalore 8. Hyderabad 9. Indore 10. Jaipur 11. Kolkata 12. Pune (Baner, Viman Nagar)

4 Solution Framework: The solution framework was mainly in four groups with the following structure: As is Understanding Identification of key stakeholders Planning of As-Is processes To-Be Process Signoff Creation of SIPOC Maps and supporting documents Signoff on To-be design Pre Implementation Information / Data Exchange templates Process Calendar / SLAs / TATs Defining of Scope of Project for the process Project Plan (Includes Team Deployment, Resource Allocation & Business Continuity planning) Implementation & Roll out Phase-wise approach Change Management Go-live

5 Business Impact and Results: 1. Register Maintenance being done under various acts 2. Form A ( Notice of Opening) under Gratuity for all locations submitted 3. Over 70% increase in compliance percentage 4. Legacy issue handling and closure 5. Night Exemption Registration: This registration which was pending from a long time was obtained successfully

6 RPO MPHRO TECHNOLOGY PeopleStrong HR Services Pvt. Ltd. (PeopleStrong, the company) is a leading platform-based mphro (Multi-process HR Outsourcing) and technology company, headquartered at Gurgaon, India. It specializes in HR shared services, recruitment process outsourcing (RPO), payroll & compliance management, and cloud-based HR technology solutions. Since its establishment in 2005, the company has built a unique combination of domain expertise, operational excellence, and innovative technology to deliver optimum level of services to its customers. Through its platform-based HR solutions, PeopleStrong facilitates the customers to achieve higher gain margins, efficient business functions, increased productivity levels, better return on investment (ROI), and happier employees. PeopleStrong has clients across diverse industry sectors. The company is one of the first platform-based integrated HRO/RPO companies in India to be successfully assessed on Statement on Standards for Attestation Engagements (SSAE) No. 16 for reporting on controls by Auditing Standards Board of the American Institute of Certified Public Accountants. PeopleStrong launched the first HR command centre in the Asia-Pacific region in 2013 to empower business leaders to move from hindsight to foresight to insights, building predictability in hiring, productivity, utilization and attrition, thus correctly aligning HR to the business. PeopleStrong HR Services ltd. Corporate Office A-10, Infocity, Sector-34 Gurgaon (Delhi NCR) Haryana Bengaluru Delhi Gurgaon Mumbai