Operation Sukuma Sakhe Service Delivery Model TRANSITION FROM THE INFORMAL TO THE INFORMAL ECONOMY DIALOGUE March 2018

Transcription

1 Operation Sukuma Sakhe Service Delivery Model TRANSITION FROM THE INFORMAL TO THE INFORMAL ECONOMY DIALOGUE March Operation Sukuma Sakhe 1 1

2 2011 Operation Sukuma Sakhe 2

3 2011 Operation Sukuma Sakhe 3

4 SOCIAL PROTECTION, COMMUNITY AND HUMAN ECONOMIC DEVELOPMENT SECTOR CLUSTER AND INFRASTRUCTURE DEVELOPMENT Quality Basic CLUSTER Education A Long and Healthy Life for all South Africans. Sustainable Human Settlements and improved quality of Household life Protect and enhance our environmental assets and natural resources Vibrant, equitable, sustainable rural communities contributing towards food security OSS Aligned to all 12 outcomes=national Agenda ECONOMIC SECTOR AND INFRASTRUCTURE DEVELOPMENT Decent employment through inclusive economic growth Skilled and Capable workforce to support an inclusive growth path An efficient, competitive and responsive economic infrastructure network GOVERNANCE & ADMINISTRATION CLUSTER Responsive, accountable, effective and efficient local government system. An efficient, effective and development orientated public service and an empowered, fair and inclusive citizenship Create a better South Africa, better Africa and a better world 2011 Operation Sukuma Sakhe 4 JUSTICE CRIME PREVENTION & SECURITY CLUSTER All People in South Africa are and feel safe 4

5 Office of the Premier Responsibility..to drive outcome 12.. Departments-Implementing Agency Outcome 12: An efficient, effective, and development oriented public service and an empowered, fair and inclusive citizenship Output 1. Service Delivery Quality & Access Output 2. Human Resource Management & Development Output 3. Business Processes, systems, decision rights and accountability Output 4. Corruption Tackled Effectively Output 5. Nation Building 2011 Operation Sukuma Sakhe 5 5

6 OSS Key Thrusts Make meaningful household intervention on poverty. Behavioral Change to address HIV and AIDS, Crime, Substance Abuse, road accidents, abuse Address the needs of the most vulnerable and deprived communities and households. Make rural development and sustainable livelihood a realizable vision Create opportunities for skills development and employment. Ensure cooperative governance for better & more fast tracked service delivery 2011 Operation Sukuma Sakhe 6

7 Operation Sukuma Sakhe ( ward based approach) A Ward based initiative targeting disease management in the wards with special emphasis on HIV, TB and poverty a developmental approach to disease prevention, child and maternal health, infancy mortality rate, orphan and vulnerable child care A model where an aggressive behavior change will be vigorously implemented using the existing cadres as well as recruiting youth ambassadors -focus their efforts on: crime, adolescent health, sexual behavior, substance abuse, road accidents, abuse (gender based and children), xenophobia A coordinated and integrated service delivery model of action to address the empowerment of Youth and Women, Social Ills of the communities An approach to improve food security by promoting One Home One Garden One Village One Product campaign Community participating in Governance..Bringing Government to the people 2011 Operation Sukuma Sakhe 7

8 We know what we must do who is at risk where they live and how to do it Operation Sukuma Sakhe 8

9 Why is the ward based approach appropriate? The informal sector operates in every ward of local municipalities Their main clients come from these wards Some base their trade in taxi ranks, CBD s, sports grounds, every street corner, outside school gates, in homes and churches Some are tenants in local communities They draw their products for trade from big business, farms, or based on their skills and innovations Local municipalities create by-laws that may hinder of promote informal businesses Business Chambers of Commerce organize themselves according to the municipalities they belong before creating provincial and national structures Communities must be educated and mobilized to support the informal sector Youth must be engaged at all times Empowerment of women and young girls This sector creates employment 2011 Operation Sukuma Sakhe 9

10 Government can not do it alone to achieve it needs your partnership 2011 Operation Sukuma Sakhe 10 10

11 Vision of Operation Sukuma Sakhe Five Critical Areas of Operation Sukuma Sakhe Together with committed leadership, creating sustainable livelihoods through the provision of integrated services to communities, promoting a better life for all 2011 Operation Sukuma Sakhe 11

12 Mission and Goal of OSS Mission To provide comprehensive, integrated and transversal services to communities through effective and efficient partnerships. Goal Operation Sukuma Sakhe aims to rebuild the fabric of society by promoting human values, fighting poverty, crime, diseases, deprivation and social ills, ensuring moral regeneration, by working together through effective partnerships. Partnerships include civil society, development partners, communities and government departments, to provide a comprehensive integrated service package to communities Operation Sukuma Sakhe 12

13 Objectives of OSS Create and maintain functional task teams at provincial, district, local, and ward levels to deliver integrated services to individuals, households and communities Create fully efficient and competent OSS human capital structures across all levels of the OSS implementation package Profile individuals, households and communities at ward level and build a database of the different services required by communities Provide comprehensive, integrated, transversal services to communities Develop and implement stakeholder engagement and advocacy plan Monitor, evaluate, provide feedback and track service delivery 2011 Operation Sukuma Sakhe 13

14 Who are the Beneficiaries of OSS? 2011 Operation Sukuma Sakhe 14

15 Critical Success Factors for OSS Political and administrative structures in place Inclusion of community structures that include civil society, business and development partners and other key stakeholders Institutional arrangement linkages and integrated development planning Integrating Operational Plans with Government Department plans Task Teams established and trained at all levels Establishing a permanent War Room Allocating cadres to conduct Household Profiling to identify needs Mind set shift move away from working in silos 2011 Operation Sukuma Sakhe 15

16 OSS Stakeholders

17 Benefits of OSS to Government Stakeholders Joint planning no duplication of service delivery Pooling resources sharing resources Coordination provision of services in a holistic manner IDP facilitation for improved planning Sharing of M&E resources and data for planning Networking to share lessons and experiences Opportunity to show that the government cares Participation in task teams Skills transfer through training 2011 Operation Sukuma Sakhe 17

18 Benefits of OSS to Community Leaders Opportunity to partner with Government and other Stakeholders Access to Forum to advocate key messages Active participation in developing community action plans Part of a Democratic process to influencing Government process and plans Champion to ensure that community needs are on the agenda Skills development opportunities through participation in task teams 2011 Operation Sukuma Sakhe 18

19 Benefits of OSS to Civil Society Networking and partnerships with Government Departments One stop shop approach at ward level Pooling of resources to maximize outputs Shared information to gauge performance Joint reporting and communication to the communities Coordinated approach for identifying and resolving issues Creating opportunities for employment Skills development opportunities through participation in task teams Opportunities for new Development Partners 2011 Operation Sukuma Sakhe 19

20 Benefits to Community Beneficiaries Women Women would lead the OSS programme on the ground to free their respective poor households from poverty Children 6 will receive early child development support and free access to basic health care in order to alleviate the poverty trap Children 18 every child of school-going age will be encouraged to be at school as education is an important human capital investment after food, shelter and clothing Unemployed and unskilled youth will be encouraged to complete their education and training in order to secure a future for themselves Unemployed adults will receive skills development to build capacity to enable them to explore employment opportunities Unskilled and illiterate unskilled and illiterate individuals would be encouraged to improve their skills and become literate in order to provide the light to their own lives and that of their dependants and improvement in their income and employment opportunities; Disabled, the chronically sick and the aged the essence of human solidarity is that care would be provided to those that are not able to fend for themselves 2011 Operation Sukuma Sakhe 20

21 Institutional Arrangements

22 OSS Structures 2011 Operation Sukuma Sakhe 22

23 Mutual Accountability National Level Provincia l level Local Level Governance and Coordination structure Oversight Governmen t sector Business sector SANAC PLENARY Labour sector Civil Society sector PRESIDENCY SANAC Chairperson Deputy President Governmen t sector Business sector Provincial Council on AIDS Labour sector Civil Society sector OFFICE OF THE PREMIER PCA Chairperson The Premier Governmen t sector Business sector District/Metro AIDS Council Labour sector Civil Society sector OFFICE OF THE MAYOR DAC Chairperson The Mayor Governmen t sector Business sector Local AIDS Council Labour sector Civil Society sector OFFICE OF THE MAYOR LAC Chairperson The Mayor Ward AIDS Committee OFFICE OF THE WARD COUNCILLOR WAC Chairperson Ward Councillor Civil Governmen Business Labour 2011 Operation Sukuma Sakhe Society t sector sector sector 23 sector

24 One agreed-on Monitoring and Evaluation (M&E) framework The province has developed an Monitoring and evaluation framework and indicators The M&E framework is presently being used Nerve center at OTP NISIS at War rooms and District ICT Hubs 2011 Operation Sukuma Sakhe 24

25 The Role of Community and Other Stakeholders in M&E Community Allow CCGs to enter your household and provide information on the problems Follow recommended procedures given by CCGs Provide updated feedback to the CCGs on the services that you requested CCGs Conduct Household Profiling, establish household needs and refer, provide home-based care, attend the weekly War Room meetings and provide feedback to the households on services Ward Task Team Report identified needs to relevant departments and ensure services are rendered in an integrated manner Government Departments and other Partners Update WTT, LTT and DTT on services needed and provided on a monthly basis Traditional and Political Leaders Attend War Room meetings and raise issues that affect the entire community and provide leadership Traditional, Political Leaders and all other stakeholders Provide feedback to the community on services needed and services provided by using the information collected and reported Local, District and Provincial Task Teams Support M&E processes and update relevant stakeholders through routine reports and ensure that interventions are delivered 2011 Operation Sukuma Sakhe 25

26 Functional War Room

27 War Room Team Stakeholders CDW (secretarial/ engine for war rooms or alternative CDP) Youth Ambassadors and Community Caregivers For Household Profiling War Room Executive Committee War Room is a government facility e.g. clinic/dsd/ DHA /SASSA, etc Community Action Plan Wards Services Delivery Team: Community Caregivers (CCGs) Youth Ambassadors (YAs) Extension Officers (EO) Government Departments Non-profit Organisations (NGO) Community-Based Organisations (CBO) Faith-Based Organisations (FBO) Traditional Leaders (Amakhosi) Ward Councilors 2011 Operation Sukuma Sakhe 27

28 WAR ROOM TASK TEAM ALL OFFICIALS OF SECTOR DEPARTMENTS LOCAL TASK TEAM COMMUNITY CARE GIVERS YOUTH AMBASSAD ORS CDP Community devpt. practitioner CHF health nurses CDW Community development worker WAR ROOM FBO s/ngo s/ DONORS VARIOUS FORA IN WARD COMMITTEE eg. Community Policing, transport, Arts & Culture OTP HIV Aids Committees, Human Rights Fora SPORTS VOLUNTEERS CRIME PREVENTION EXTENSION OFFICERS CWP Response Team WARD COMMITTEE REFERRALS SERVICES :HOME AFFAIRS/SASSA/ CLINICS, HOSPITAL, DSD,NIP SITES, POLICE STATION, SCHOOL, REHAB CENTRES, ECD SITE BY ALL GOVERNMENT OFFICES CHAMPIONED BY COUNCILLORS, & /OR AMAKHOSI/TRADITIONAL LEADERSHIP Operation Sukuma Sakhe 28

29 The Service Delivery Process 2011 Operation Sukuma Sakhe 29

30 Sukuma Sakhe. The African Agenda 2011 Operation Sukuma Sakhe 30

31 TOGETHER WITH ALL STAKEHOLDERS WE CAN STAND UP AND BUILD Nehemiah 2:17-18 Let us start rebuilding so they began this good work