QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AEROSPACE & AVIATION INDUSTRY SECTOR: AEROSPACE AND AVIATION

Transcription

1 QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AEROSPACE & AVIATION INDUSTRY * OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Aerospace and Aviation Sector Skills Council (AASSC) TTI, HAL, Suranjandas Road, Vimanapura Bangalore Karnataka INDIA contact@aassc.in Contents 1. Introduction and Contacts.. [1] 2. Qualifications Pack....[2] 3. Glossary of Key Terms..[3] 4. OS Units... [4] 5. Annexure: Nomenclature for QP & OS. [19] 6. Assessment Criteria. [21] Introduction Qualifications Pack Airport Safety Crew SECTOR: AEROSPACE AND AVIATION SUB-SECTOR: Airport Operations, Cargo and Ground Handling OCCUPATION: Airport Safety REFERENCE ID: AAS/Q4201 ALIGNED TO: NCO-2015/NIL Brief Job Description: To effectively monitor safety of airport operations and report the violations. Personal Attributes: A safety crew attributes would include good communication skills, physical endurance and responsibility.

2 Job Details Qualifications Pack For Airport Safety crew Qualifications Pack Code Job Role AAS/Q4201 Airport Safety Crew Credits (NSQF) TBD Version number 1.0 Sector Aviation & Aerospace Drafted on 05/09/2016 Sub-sector Airport Operations, Cargo and Ground Handling Last reviewed on 28/06/2017 Occupation Airport Safety Next review date 28/06/2020 NSQC Clearance On TBD Job Role Airport Safety Crew Role Description To effectively monitor safety of airport operations and report the violations NSQF Level 5 Minimum Educational Qualifications Maximum Educational Qualifications Graduate Not Applicable Prerequisite License or Training Not Applicable Minimum Job Entry Age Experience Applicable National Occupational Standards (NOS) Performance Criteria 21 years Compulsory: 1. AAS/N0502 Follow safety and security procedures 2. AAS/N4201 Monitor safety of airport operations 3. AAS/N0503 Work Effectively in a Team As described in the relevant OS units 2

3 Definitions Qualifications Pack For Airport Safety crew Keywords /Terms Sector Sub-sector Occupation Job role Occupational Standards (OS) Performance Criteria National Occupational Standards (NOS) Qualifications Pack (QP) Electives Options Unit Code Unit Title Description Scope Knowledge and Understanding Organisational Context Technical Knowledge Core Skills/ Generic Skills Description Sector is a conglomeration of different business operations having similar business and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Occupation is a set of job roles, which perform similar/ related set of functions in an industry. Job ro l e d e f i n e s a unique s e t of f u n c t i o n s that together f o r m a unique employment opportunity in an organisation. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance criteria are statements that together specify the standard of performance required when carrying out a task. NOS are occupational standards which apply uniquely in the Indian context. QP comprises the set of OSs, together with the educational, training and other criteria required to perform a job role. A QP is assigned a unique qualifications pack code. Electives are NOS/set of NOS that are identified by the sector as contributive to specialization in a job role. There may be multiple electives within a QP for each specialized job role. Trainees must select at least one elective for the successful completion of a QP with Electives. Options are NOS/set of NOS that are identified by the sector as additional skills. There may be multiple options within a QP. It is not mandatory to select any of the options to complete a QP with Options. Unit code is a unique identifier for an Occupational Standard, which is denoted by an N Unit title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for. Scope is a set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on quality of performance required. Knowledge and understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual need to perform to the required standard. Organisational context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility. Technical knowledge is the specific knowledge needed to accomplish specific designated responsibilities. Core skills or generic skills are a group of skills that are the key to learning and working in today s world. These skills are typically needed 3

4 Qualifications Pack For Airport Safety crew in any work environment in today s world. In the context of the OS, these include communication related skills that are applicable to most job roles. Acronyms Keywords /Terms NOS NSQF QP Description National Occupational Standard(s) National Skills Qualifications Framework Qualifications Pack 4

5 AAS/N0502 Follow safety and security procedures National Occupational Standard Overview This unit is about following safety and security procedures. 5

6 National Occupational Standard AAS/N0502 Follow safety and security procedures Unit Code Unit Title (Task) Description Scope AAS/N0502 Follow safety and security procedures This unit is about following safety and security procedures as defined by organisational policies and regulatory guidelines This OS unit/task covers the following: Comprehending the safety and security procedures for conduct of operations Performance Criteria (PC) w.r.t. the Scope Element Comprehending the safety and security procedures for conduct of operations Performance Criteria To be competent, the user/individual on the job must be able to: PC1. comply with the organisation s safety and security policies and procedures PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference PC3. report any identified breaches of safety, and security policies and procedures to the designated person PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual s authority PC6. report any hazards outside the individual s authority to the relevant person in line with organisational procedures and regulatory guidelines PC7. follow organisation s emergency procedures for accidents, fires or acts of unlawful interference PC8. identify and recommend opportunities for improving health, safety, and security to the designated person PC9. ensure all health and safety records are updated and procedures well defined Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company / organization and its processes) The user/individual on the job needs to know and understand: KA1. hazard identification and risk management as defined within the organizational policy and procedures KA2. legislative requirements and organisation s procedures for maintenance of safety and security standards and individual s role and responsibilities in relation to this KA3. how and when to report hazards KA4. the limits of responsibility for dealing with hazards 6

7 AAS/N0502 B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills Follow safety and security procedures KA5. the organisation s emergency procedures for different emergency situations and the importance of following these KA6. the importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may have on individuals and the organisation The user/individual on the job needs to know and understand: KB1. different types of breaches of safety and security and how and when to report these KB2. evacuation procedures for workers and passengers KB3. how to summon medical assistance and the emergency services, where necessary KB4. how to use the health, safety and accident reporting procedures and the importance of these KB5. regulatory guidelines on dealing with safety and security emergencies Writing Skills The user/ individual on the job needs to know and understand how to: SA1. complete accurate, well written report in English language detailing the situations of emergency with attention to detail Reading Skills SA2. read instructions, guidelines/procedures/rules Oral Communication (Listening and Speaking skills) B. Professional Skills SA3. listen to and orally communicate information with all concerned Decision Making SB1. make decisions on a suitable course of action or response if permitted by the authority matrix Plan and Organize SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity SB4. communicate with customers in a courteous manner SB5. maintain effective relationship with peers Problem Solving 7

8 AAS/N0502 Follow safety and security procedures SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Skills SB8. analyse best possible solutions (cost, time, effort, etc) suited for operations Critical Thinking Skills SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations 8

9 AAS/N0502 Follow safety and security procedures NOS Version Control NOS Code AAS/N0502 Credits(NSQF) TBD Version number 1.0 Industry Aerospace and Aviation Drafted on 13/09/2016 Industry Subsector Airport Operations, Cargo and Ground Handling Last reviewed on 28/06/2017 Occupation Airport Safety Next review date 28/06/2020 Back to QP 9

10 AAS/N4201 Monitor safety of airport operations National Occupational Standard Overview This unit is about monitoring safety of airport operations 10

11 National Occupational Standard AAS/N4201 Unit Code AAS/N4201 Monitor safety of airport operations Unit Title (Task) Description Scope Performance Criteria (PC) w.r.t. the Scope Element Monitoring Safety of Airport Operations Monitor Safety of Airport Operations This unit is about activities undertaken to monitor safety of Airport Operations This OS unit/task covers the following: Monitoring safety of airport operations Performance Criteria To be competent, the user/individual on the job must be able to: PC.1 monitor the safe and secure operation of the airside environment in accordance with relevant regulations and company SOPs PC.2 report on safety and security issues at the airport in accordance with the Civil Aviation Safety Regulations and Airport Operator's safety regulations PC.3 ensure serviceability inspections are conducted in accordance with the requirements of the Aerodrome Operations Manual including the movement areas, airfield lighting etc. PC.4 provide support regarding safety and security breaches and initiate appropriate actions PC.5 oversee the maintenance of all relevant SOP s, manuals, plans, procedures and guidelines PC.6 monitor compliance with the Airside Vehicle Control handbook and Driver Licensing PC.7 monitor effective airport operations are maintained including aircraft incident reporting, aircraft parking control, issuing of NOTAMs, monitoring and reporting of airside safety, preparation of project MOWPs, monitor and update AIP information PC.8 actively participate in the Airport Emergency Response process PC.9 coordinate effective technical inspections and approach surveys (annually), tree trimming, friction testing and rubber removal PC.10 coordinate effective pavement inspections, maintenance procurement, works staging, and budgeting PC.11 monitor the Bird and Wildlife Management Plan, reporting and permits PC.12 keep the management informed of the effectiveness of bird control measures and recommend improvements where necessary to minimise the risk of bird strikes PC.13 respond to the day-to-day operational issues raised by various reporting teams PC.14 monitor airport tenants and stakeholder activities to ensure they are maintained within regulatory standards and assisting with direction as required PC.15 work closely with the Manager Operations and Standards and the Projects and Planning team, oversee relevant on-airport aviation/airside project activity 11

12 AAS/N4201 Monitor safety of airport operations PC.16 brief the Manager Operations and Standards and / or the Manager Security and Emergency Planning immediately regarding all significant safety & security matters PC.17 develop and maintain effective working relationships with key stakeholders PC.18 monitor compliance to relevant statutory regulations and airport policies and guidelines; PC.19 ensure hazards and incidents are identified and entered onto Airport Safety Management System (SMS); PC.20 ensure all relevant legislation, policies and procedures are adhered to PC.21 work with the Manager Operations and Standards and Manager Risk and Regulatory Compliance to develop and maintain the Risk Management System PC.22 provide quality internal and external customer service PC.23 comply with the environmental responsibilities outlined in the Airport Environment Policy and co-operate with and participate in all Company related programs to make the work environment healthier and safer Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company / organisation and its processes) B. Technical Knowledge The user/individual on the job needs to know and understand: KA1. hazard identification and risk management as defined within the organizational policy and procedures KA2. legislative requirements and organisation s procedures for maintenance of safety and security standards and individual s role and responsibilities in relation to this KA3. how and when to report hazards KA4. the limits of responsibility for dealing with hazards KA5. the organisation s emergency procedures for different emergency situations and the importance of following these KA6. the importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may have on individuals and the organisation The user/individual on the job needs to know and understand: KB1. KB2. KB3. KB4. different types of breaches of safety and security and how and when to report these evacuation procedures for workers and passengers how to summon medical assistance and the emergency services, where necessary how to use the health, safety and accident reporting procedures and the importance of these KB5. regulatory guidelines on dealing with safety and security emergencies Skills (S) A. Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: 12

13 AAS/N4201 B. Professional Skills SA1. Reading Skills Monitor safety of airport operations complete accurate, well written report in English language detailing the situations of emergency with attention to detail SA2. read instructions, guidelines/procedures/rules Oral Communication (Listening and Speaking skills) SA3. listen to and orally communicate information with all concerned Decision Making SB1. make decisions on a suitable course of action or response if permitted by the authority matrix Plan and Organize SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity SB4. SB5. communicate with customers in a courteous manner maintain effective relationship with the customers Problem Solving SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Skills SB8. analyse best possible solutions (cost, time, effort, etc) suited for operations Critical Thinking Skills SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations 13

14 AAS/N4201 Monitor safety of airport operations NOS Version Control NOS Code AAS/N4201 Credits(NSQF) TBD Version number 1.0 Industry Aerospace and Aviation Drafted on 13/09/2016 Industry Sub-sector Airport Operations, Cargo and Ground Handling Last reviewed on 28/06/2017 Occupation Airport Safety Next review date 28/06/2020 Back to QP 14

15 AAS/N0503 Work Effectively in a Team National Occupational Standard Overview This unit is about working effectively in a Team 15

16 AAS/N0503 National Occupational Standard Unit Code Unit Title Description Scope Performance Criteria Element Support the work team Maintain personal presentation Develop effective work habits AAS / N0503 Work Effectively in a Team Work Effectively in a Team This OS describes the skills and knowledge required to work effectively within and with teams. The scope of this unit shall include Support the work team Maintain personal presentation Develop effective work habits Performance Criteria To be competent, the user/individual on the job must be able to: PC1. display courteous and helpful behaviour at all times. PC2. take opportunities to enhance the level of assistance offered to colleagues. PC3. meet all reasonable requests for assistance within acceptable workplace timeframes. PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise. PC6. use questioning techniques to clarify instructions or responsibilities. PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members. To be competent, the user/individual on the job must be able to: PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. PC9. follow personal hygiene procedures according to organisational policy and relevant legislation. To be competent, the user/individual on the job must be able to: PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task. PC11. interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying. PC12. ask questions to seek and clarify workplace information. PC13. plan and organise daily work routine within the scope of the job role. PC14. prioritise and complete tasks according to required timeframes. PC15. identify work and personal priorities and achieve a balance between competing priorities. 16

17 AAS/N0503 Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes) Work Effectively in a Team On the job the individual needs to apply organisational knowledge of: KA1. the policies and procedures relating to the job role. KA2. the value system of the organisation. KA3. employee rights and obligations. KA4. the reporting hierarchy and escalation matrix. B. Technical Knowledge On the job the individual needs to apply technical knowledge of communication and interpersonal skills to: KB1. ask questions to identify and confirm requirements. KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences. KB4. use and interpret non-verbal communication. KB5. the scope of information or materials required within the parameters of the job role. KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements. Skills (S) A. Core Skills/ Generic Skills B. Professional Skills Decision Making Writing Skills, On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required. Reading Skills On the job the individual needs to be able to: SA3. read information accurately. SA4. read and interpret data sheets. Oral Communication (Listening and Speaking skills) SA5. listen to and orally communicate information with all concerned On the job the individual needs to be able to: SB1. make appropriate decisions regarding the responsibilities of the job role. Plan and Organise SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective work relationship 17

18 AAS/N0503 Work Effectively in a Team Problem Solving SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations 18

19 AAS/N0503 Work Effectively in a Team NOS Version Control NOS Code AAS/N0503 Credits(NSQF) TBD Version number 1.0 Industry Industry Sub-sector Aerospace and Aviation Airport Operations, Cargo and Ground Handling Drafted ons 15/02/2017 Last reviewed on 28/06/2017 Occupation Airport Safety Next review date 28/06/2020 Back to top 19

20 Qualifications Pack For Fire prevention crew Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters [ABC]/ Q 0101 [Insert 3 letter code for SSC] Q denoting Qualifications Pack QP number (2 numbers) Occupation (2 numbers) Occupational Standard An example of NOS with N 9 characters [ABC] / N 0101 [Insert 3 letter code for SSC] N denoting National Occupational Standard OS number (2 numbers) Occupation (2 numbers) Back to top 20

21 Qualifications Pack For Fire prevention crew The following acronyms/codes have been used in the nomenclature above: Sub-sector Range of Occupation numbers Airline Manufacturing & Assembly MRO Design and Development Airport Operations, Air Cargo & Ground Handling Sequence Description Example Three letters Industry name AAS Slash / / Next letter Whether QP or NOS N Next two numbers Occupation code 01 Next two numbers OS number 01 Back to top 21

22 Qualifications Pack For Fire prevention crew Criteria For Assessment Of Trainees Job Role Airport Safety Crew Qualification Pack AAS/Q4201 Sector Skill Council Aerospace & Aviation Sector Skill Council Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below). 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion. 5. To pass the Qualification Pack, every trainee should score a minimum of 70% of aggregate marks to successfully clear the assessment. 6. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack. Total Marks: 300 Assessment outcomes Compulsory NOS Assessment Criteria for outcomes Total Marks Out Of Marks Allocation Theory Skills Practical 1. AAS/N0502 Follow safety and security procedures PC 1.search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons PC 2. inspect carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further. PC 3. inspect cargo to identify potential hazards. 100 PC 4. view images of checked bags and cargo, using remote screening equipment, and alert baggage screeners or handlers to any possible problems. PC 5. test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems. 22

23 Qualifications Pack For Fire prevention crew Total Marks: 300 Assessment outcomes 2.AAS/N4201 Monitor Safety of Airport Operations Compulsory NOS Assessment Criteria for outcomes Total Marks Out Of Marks Allocation Theory Skills Practical PC 6. locate suspicious bags pictured in printouts sent from remote monitoring areas, and set these bags aside for inspection. PC 7. confiscate dangerous items and hazardous materials found in opened bags and turn them over to airlines for disposal Total PC.1 monitor the safe and secure operation of the airside environment in accordance with relevant regulations and company SOPs PC.2 report on safety and security issues at the airport in accordance with the Civil Aviation Safety Regulations and Airport Operator's safety regulations PC.3 Ensure serviceability inspections are conducted in accordance with the requirements of the Aerodrome Operations Manual including the movement areas, airfield lighting etc. PC.4 provide support regarding safety and security breaches and initiate appropriate actions PC.5 oversee the maintenance of all relevant SOP s, manuals, plans, procedures and guidelines PC.6 monitor compliance with the Airside Vehicle Control handbook and Driver Licensing PC.7 monitor effective airport operations are maintained including aircraft incident reporting, aircraft parking control, issuing of NOTAMs, monitoring and reporting of airside safety, preparation of project MOWPs, monitor and update AIP information PC.8 actively participate in the Airport Emergency Response process PC.9 coordinate effective technical inspections and approach surveys (annually), tree trimming, friction testing and rubber removal PC.10 coordinate effective pavement inspections, maintenance procurement, works staging, and budgeting PC.11 monitor the Bird and Wildlife Management Plan, reporting and permits

24 Qualifications Pack For Fire prevention crew Total Marks: 300 Assessment outcomes 3.AAS / N0503 Work Effectively as a Team Compulsory NOS Assessment Criteria for outcomes Total Marks Out Of Marks Allocation Theory Skills Practical PC.12 keep the management informed of the effectiveness of bird control measures and recommend improvements where necessary to minimise the risk of bird strikes PC.13 Respond to the day-to-day operational issues raised by various reporting teams PC.14 Monitor airport tenants and stakeholder activities to ensure they are maintained within regulatory standards and assisting with direction as required PC.15 work closely with the Manager Operations and Standards and the Projects and Planning team, oversee relevant on-airport aviation/airside project activity PC.16 brief the Manager Operations and Standards and / or the Manager Security and Emergency Planning immediately regarding all significant safety & security matters PC.17 develop and maintain effective working relationships with key stakeholders PC.18 monitor compliance to relevant statutory regulations and airport policies and guidelines; PC.19 ensure hazards and incidents are identified and entered onto Airport Safety Management System (SMS); PC.20 ensure all relevant legislation, policies and procedures are adhered to PC.21 work with the Manager Operations and Standards and Manager Risk and Regulatory Compliance to develop and maintain the Risk Management System PC.22 Provide quality internal and external customer service PC.23 Comply with the environmental responsibilities outlined in the Airport Environment Policy and cooperate with and participate in all Company related programs to make the work environment healthier and safer Total PC1. display courteous and helpful behaviour at all times

25 Qualifications Pack For Fire prevention crew Total Marks: 300 Assessment outcomes Compulsory NOS Assessment Criteria for outcomes PC2. take opportunities to enhance the level of assistance offered to colleagues. PC3. meet all reasonable requests for assistance within acceptable workplace timeframes. Total Marks Out Of Marks Allocation Theory Skills Practical PC4. complete allocated tasks as required PC5. seek assistance when difficulties arise PC6. use questioning techniques to clarify instructions or responsibilities. PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members. PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. PC9. follow personal hygiene procedures according to organisational policy and relevant legislation. PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task. PC11. interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying. PC12. ask questions to seek and clarify workplace information. PC13. plan and organise daily work routine within the scope of the job role. PC14. prioritise and complete tasks according to required timeframes. PC15. identify work and personal priorities and achieve a balance between competing priorities Total