True North 2.0. FAS Town Hall 2/26/18 2/28/18

Transcription

1 True North 2.0 1

2 What We ve Done üstandardized terminology üsimplified the metrics and pyramid üaligned the mission to UCSF Health üused more inspiring language üprovide an example of how to connect with it 2

3 What Success Looks Like Our leadership challenge Constant and routine messaging around True North Our desired outcome Our organization can articulate True North and how the work they do impacts it 3

4 True North N Magnetic North W Campus photo E Advancing Health Worldwide S 4 True North North according to the earth s axis, not magnetic north

5 Why True North Matters Connects us to the mission. Provides a constancy of purpose. Aligns our work to support UCSF and helps our people understand our jobs are important. 5

6 Terminology 6

7 Who We Are FAS Financial and Administrative Services Campus Life Services UCSF HR UCSF IT UCSF Finance Real Estate, Planning & Capital Programs UCSF Police Dept. UCSF Program Mgmt. Office 7

8 We Are ONE UCSF UCSF Health Schools Administration FAS 8

9 Mission 9

10 Vision VISION An environment where people can do their best 10

11 Values VALUES Professionalism Respect Integrity Diversity Excellence 11

12 Pillars 12

13 FAS True North 13

14 FAS True North Metrics Measure Our Progress M1 M2 M4 M6 M9 M3 M5 M7 M8 14

15 Customer Experience Create exceptional customer experience Metric 1 Establish FAS customer satisfaction index baseline and target 15

16 Safety Deliver a safe and secure environment Metric 2 Zero UCSF IT security-related privacy breaches Metric 3 3% reduction in lost s work days 16 FS Town Hall 2/26/18

17 Our People Create an optimal work experience Metric 4 Progress toward 50th percentile FAS staff engagement Metric 5 Maintain 5.9% FAS voluntary turnover rate 17

18 Resource Management & Stewardship Manage costs and optimize assets Metric 6 Metric 7 Metric 8 $-140.7M UCSF change net position FAS expense <6% of UCSF expense Reduce CO2 to 113K metric tons 18

19 Innovation Invest in transformation and continuous improvement Metric 9 Increase % FAS units tracking KPIs 19

20 FAS True North Scorecard FY18 Q2 Results 20 (note: some metrics have sensitive data and are not included in above image, but are available through your department)

21 How do we connect our work? 21

22 Strategic Priorities are game changing initiatives that unify us to make our vision happen Five Strategic Priorities Advance culture of continuous improvement Prepare to improve Parnassus campus facilities Improve strategic asset visibility Achieve carbon neutrality Optimize resource allocation models 22

23 Connecting to Our Work Organizational Department Team/ Individual 23

24 Connecting to Our Work FAS True North Metric Organizational Department Team/ Individual Safety Zero UCSF IT security-related breaches Comprehensive program to monitor and address IT security risks for UCSF Department applications meet Data Security Compliance standards Complete Cyber Security Training 24

25 The future: Aligning with True North 25

26 IT Visual Board

27 Regardless of your role, you make decisions every day that, in small incremental steps, impact our mission.

28 Call to Action Our leadership challenge Constant and routine messaging around True North Our desired outcome Our organization can articulate True North and how the work they do impacts it 28

29 Q&A 29

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