Success. Character-Driven

Transcription

1 Beverly Chiodo, Ph.D. "The Doctor of Encouragement" National Business Professor for 1997 Department of Management Texas State University San Marcos, TX Character-Driven Success

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5 A Character Failure No one is expected to be perfect. Ask forgiveness when you fail. Be accountable. A character failure may take years or even a to repair.

6 In a survey conducted by Motivational Systems, Will James said the deepest craving of the human heart is to be. 27% of the workers said they d quit and move to a company known for giving and. 38% of the workers said they rarely or never receive any from the boss.

7 I m convinced that 90% of failures in life are character failures, not ability failures. What should we praise? Achievement Character ~Stephen Covey

8 When you praise a person s character, that person will: The four steps to praising character are:

9 H is a decision we make to place high value, worth, and importance on another person by viewing him or her as a priceless gift and by granting him or her a position in our lives worthy of great respect. Go the Second Mile When you go the first mile, you. When you go the second mile, you. -- Gary Smalley and John Trent The Gift of Honor

10 st Paradigm 1 st Shift I want to send my congratulations! Develop the Y Congratulations to you.... Attitude!

11 Circle each I. My dear Mr. Dolan: Dear Mr. Dolan: I have just read that you have been promoted to Vice President of your company. It is a great pleasure for me to offer my felicitations. I am sure your attainment unequivocally substantiates the exemplary service you are giving your employer. I believe you can be justifiably proud of your outstanding performance in the industry. I forward my heartiest congratulations and best wishes for your continued success in your endeavors. Your promotion to Vice President of General Construction Company was great news. I was happy to read about you in this week s Trade Press. If ever a man deserved the recognition your company has given you, you do. Your courage and hard work in developing new ways to promote the services of your firm have won the admiration of many, including your competitors. Congratulations to you, Mr. Dolan, and best wishes for your continued success.

12 Character Qualities Alertness Attentiveness Boldness Compassion Creativity Decisiveness Dependability Determination Diligence Discretion Endurance Enthusiasm Flexibility Gentleness Gratefulness Initiative Joyfulness Loyalty Obedience Orderliness Patience Persuasiveness Punctuality Resourcefulness Respectfulness Responsibility Self-Control Thoroughness Tolerance Virtue

13 Today, employees have more than just a job; they are now representatives of a new way of doing business. Tom Hill, Kimray Inc. As a result of an emphasis on character, Our company had a 25 percent increase in profits in the first two years even though the market we served was depressed. Worker s compensation claims decreased 80 percent. Employee morale rose to an all-time high.

14 The Certificate of Recognition serves several purposes: It conveys in written form the essence of what was publicly stated. It communicates to the employee s family members the value of the employee to the company. A copy of the certificate becomes a permanent part of the employee s work record. The certificate becomes a character reference in the resume of the employee. The certificate is the source of continuing encouragement to the employee.

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