BREASTSCREEN VICTORIA INC POSITION DESCRIPTION CLIENT CENTRIC CARE PROJECT STEERING COMMITTEE GENEVIEVE WEBB DIRECTOR, QUALITY

Transcription

1 POSITION TITLE: REPORTS TO: CLASSIFICATION: LOCATION: BREASTSCREEN VICTORIA INC POSITION DESCRIPTION CLIENT CENTRIC CARE PROJECT STEERING COMMITTEE CONSUMER REPRESENTATIVE GENEVIEVE WEBB DIRECTOR, QUALITY VOLUNTEER 12 MONTH TERM DATE REVIEWED: FEBRUARY 2018 LEVEL 1, 31 PELHAM ST, CARLTON VIC 1. Organisational Context BreastScreen Victoria (BSV) is part of a national breast cancer screening program inviting women aged 50 and over to free screening mammograms every two years. BreastScreen Victoria aims to reduce deaths from breast cancer through early detection of the disease. Jointly funded by the Victorian State Government and the Commonwealth Government, BreastScreen Victoria comprises a state-wide network of eight screening and assessment centres, 39 fixed screening locations and 30 mobile screening locations, conducting over 240,000 screening mammograms annually. BreastScreen Victoria is made up of two components: the BreastScreen Victoria Coordination Unit (BCU) and the Screening and Assessment Services. BCU is an independently incorporated association which administers funding for the Screening and Reading and Assessment Services, manages the centralised appointment registry, coordinates the Mobile Screening Service, manages client screening and assessment data, develops and reviews program policy, monitors service provision, coordinates special projects and supports state-wide recruitment. BCU is managed by the Chief Executive Officer who is accountable to a ministerial-appointed Board of Management. 2. BSV Values Client focus - women s health is our primary focus Quality - we pursue excellence Partnerships - we work with our partners to achieve our mission Flexibility - we are innovative and creative Efficiency - we make best use of resources Transparency we are forthright and accountable. Page 1 of 5

2 3. BSV Key Result Areas ( Strategic Plan) Key Result Area Purpose KRA 1 Quality Provide a high quality service KRA 2 Business Sustainability Ensure a sustainable business model KRA 3 Workforce Development Provide clinical and non-clinical workforce to meet service delivery and coordination requirements KRA 4 Relationships Profile BSV as an authority on breast cancer screening KRA 5 Future Ready BSV on the forefront of changes in technology, government policy and research in breast cancer screening KRA 6 Client Centre Care Client needs are the driving business force KRA 7 Participation Compliance with NAS (70% of target age group attended screening) 70% of ATSI/CALD women in target age group attend screening 4. BSV Quality Unit The Quality Unit ensures all aspects of our service are focussed on getting the best possible outcomes for women. The Quality Team provides leadership and advice to BSV Services (including Screening Service Providers, Reading and Assessment Service Providers and the Coordination Unit) to ensure routine delivery of quality service. The team does this in the context of the BSV Quality Management and Risk Management Frameworks and the BreastScreen Australia National Accreditation Standards. 5. Client Centric Care Project Steering Committee The Client Centric Care Project Steering Committee supports the project team by providing guidance and monitoring progress to ensure the project delivers the expected benefits. The Committee assists by identifying actions to address project issues, effect improvements and ensure activities work toward the agreed outcomes. The committee meets quarterly on a Monday afternoon (2-4pm). The expected time commitment would be at least three hours per quarter, plus meeting preparation and follow up activities. 2

3 The committee membership includes - Clients BSV CEO BSV Director Quality BSV Director Operations BSV Director Communication and Participation Director Innovation and Quality Improvement (Eastern Health) State Radiologist State Radiographer Program Manager (North West BreastScreen) 6. Role Objective A client centric approach to service delivery is a Key Result Area within BSV s strategic plan. Our Board is committed to strengthening partnerships with clients and enabling the consumer voice to become integral to the organisation s decision making and service design mechanisms. The purpose of this position is to bring consumer perspectives to the management of the BreastScreen service in Victoria. The consumer representative will collaborate with BSV executives, clinicians, other staff and consumers to undertake a range of activities, which are outlined in the Key Responsibilities section of this document. It is important to note that BSV has systems in place for providing feedback and this role is not a primary feedback channel for individual cases or grievances, but an opportunity for clients to contribute to BSV s management and other processes. 7. Level of Supervision and Independence This position will report to the Director Quality who will undertake induction, training, position review and feedback. The incumbent is expected to contribute as an independent member of the Client Centric Care Project Steering Committee. As part of this role, actions that arise from committee meetings may require activities to be undertaken from time to time with minimal supervision, but support will be available from the Director Quality when required. This position will have no direct reports. 8. Key Behaviours BreastScreen Victoria provides positive guidelines around key behaviours and values to ensure the work of all employees is effective, respectful and contributes to the positive culture of our organisation. Adherence to the BSV Performance Behaviours Dictionary, Code of Conduct and other relevant organisational policies and procedures is an ongoing requirement of the role. 3

4 9. Key Responsibilities - Include but not limited to: Key Responsibility KRA Success Measures 1 Participate as a member of the Client Centric Care (CCC) Project Steering Committee. 2 Attend and prepare for meetings. 3 Undertake agreed actions arising from meetings. 4 Maintain awareness of quality and or service issues that may affect BreastScreen clients. 5 Attend meetings/ briefings as required to support the above. 6 Contribute to decisions and recommendations. 7 Participate in other activities as agreed. 9. Key Selection Criteria Qualifications ESSENTIAL DESIRABLE A tertiary qualification. Technical skills, personal abilities & behaviours ESSENTIAL A client or potential client of BreastScreen. An awareness of current thinking on consumer representation and client centred care. DESIRABLE Training in consumer representation (training will be provided for suitable candidates who have not undertaken this training in the past). Involvement in or exposure to organisation-wide change in client experience or patient centred care. Capacity to represent the broad interests of BreastScreen clients and potential clients. Exposure to management systems and quality systems. Experience with organisational change management programs and/or familiar with principles. 4

5 Capacity to engage with senior health professionals. Ability to communicate with credibility and impact and a collaborative working style. Experience working with committees or teams. Experience working in large or geographically dispersed organisations. Demonstrates respect for other cultures, beliefs, values and personal characteristics. Sufficient time to attend most, if not all Steering Committee meetings and undertake out-of-session work as required e.g. prereading for meetings and other tasks. Willing to undertake training to strengthen the role. 10. Key Relationships INTERNAL CEO Director, Quality Director, Operations Director, Communication and Participation Designated State Radiologist Designated State Radiographer Administration support staff EXTERNAL BSV Clients Executive Director, Eastern Health Radiologists and other clinicians Radiographers Program Managers Volunteer Signature: Date: Volunteer Name: Director Signature: Date: Director Name: 5