Job Description. Regional Health Informatics - Enterprise Architect. Tier 3 or 4

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1 Job Description Job Title: Regional Health Informatics - Enterprise Architect Date: August 2017 Responsible to: Location: Job Status: No. of reports: Delegated Financial Authority: (If applicable) Regional IT Operations Director Wellington Permanent Nil Tier 3 or 4 Background TAS is a professional services organisation that provides a range of strategic, advisory and programme management services to the health sector. We are owned by the six Central Region District Health Boards (Capital and Coast, Hutt Valley, Wairarapa, MidCentral, Whanganui, and Hawke s Bay) and were established in 2001 as a joint venture company under equal joint ownership. In 2011 DHB Shared Services (DHBSS) integrated with TAS creating a combined regional and national service offering. TAS now provides services to the six Central Region DHBs, the twenty national DHBs and a number of other organisations in the health sector. We have a range of subject matter expertise and experience across our service areas including: National programme management Education and support Audit and assurance services Planning and collaboration Business insights and analysis Strategic workforce services. At TAS we are united by our passion to help our customers deliver the best healthcare they can for all New Zealanders. We are committed to building a values based high achieving organisation across all of our relationships and activities. Our corporate values of aspiration, courage professionalism and integrity are central to how we work at TAS. 1

2 Business Group The Regional Health Informatics Programme (RHIP), formally known as the Central Regional Information Systems Programme (CRISP) was set up to deliver a range of applications for use across the Region. The core (single instance) applications are: Clinical Portal (CP) this portal will support the secure sharing of clinical information in regards to clinical documentation, patient demographics, patient administration and a shared care record. Regional Picture Archiving and Communication Archive (PACs) - storage for x-ray images (studies). Radiology Information System (RIS) a system for scheduling patient radiology studies and reporting on the results. Regional Application Data Access (RADA) a platform capable of providing DHBs with access to data taken from the regional system Heath Care Practitioner Database (HCP) Enhancement of existing Healthcare Practitioner Index The common (multiple instances across the Region) applications are: Patient Administration System (PAS) the primary system for managing patient demographic information, bookings, admissions, discharges and transfer status, etc. The programme is now being transitioned to business as usual operations. The following picture represents the new operating model. Target Operating Model TAS Board Regional Governance Group DHB Boards Regional Chief Executives Key Current Candidates Regional Lead Chief Executive RHIP Steering Group Regional Digital Health Strategy Business Owners Regional Service Regional RIS Steering Group Business Owners Regional Solutions Clinical Consumer Group Design Authority CIO Forum Investment Board CFO Forum Projects CTAS/DHBs Regional Operations Director CTAS Hosted Purpose: Provide business ownership and prioritisation of new initiatives and changes to regional radiology services. RIS Working Group Purpose: Provide business ownership, clinical input and prioritisation of new initiatives and changes to existing regional solutions and their configuration. PAS Working Group CP Working Group Purpose: Oversight of regional solution architecture, standards, interoperability, security, IT operationally matters that need to be considered as part of any change/new initiative RADA Working Group HCP Working Group Purpose: Oversee investment roadmap, investment logic/benefits realisation, asset management plans and resulting business cases Information Governance Working Group Architecture Working Group Purpose: Manage the design, build and implementation of regional solutions to time, scope, costs and quality as discreet projects or sprints. Regional Service Delivery Working Group Others Purpose: Responsible for the functions which provide the regional capabilities necessary to deliver core or common (as agreed) application services and enabling components including supplier management, commercial management and architecture Regional Service Manager (CTAS) Financial and Secretariat Support Regional Service Delivery Provider (3DHB IT) Local DHB RIS System Admin Local DHB Governance, Steering, Reference and Working Groups, and Clinical Board and Networks Local DHB Service Desks 2

3 Job Purpose The Regional Health Informatics Enterprise Architect is a TAS hosted role on behalf of the Central region DHBs. The Enterprise Architect is a specialist resource to support the region, specifically the regional technology architectural ownership, providing the product solution roadmap, and ensuring standards compliance, along with providing solution briefs for the Regional Projects team to build a delivery plan from. Key Accountabilities The requirements set out below are the key requirements, but do not in any way limit the ambit of activity the role is responsible for. Accountability Area Description Architectural ownership Chair the Design Authority a. Ensure adherence to or agreed amendment of the regional architecture b. Custodian of the Regional Architecture artefacts Ownership of the regional design Management or oversight of alignment or change of the design Product Solution Roadmap Facilitates new requests from the region Investigating options to meet outcome requests a. Co-ordination against agreed roadmap deliverables b. Co-ordination of project scoping and regional agreement to proceed with new projects Standards compliance Coordination against and adherence to agreed roadmap, standards and government requirements (e.g. NCAMP, NPF, HISO, AoG) to support the Regional Solution (core and common) Reporting as required on identified risks and solutions Relationship Management Build effective working relationships with stakeholders across the operating model and the wider region Establish the relationships and mechanisms to identify ongoing health IT needs across the region Continually seek opportunities to increase stakeholder satisfaction Solution Delivery Provides documented Solution Briefs for the Regional Health Informatics team to build a delivery plan from. General Undertake other reasonable duties as required relating to the functions and responsibilities of the Regional Health Informatics Service Participate in the development and continuing improvement of TAS s business performance and reputation, and provide positive contribution to the functioning of your team and wider organisation 3

4 Take responsibility for meeting TAS s obligations in workplace health and safety by making sure your own actions keep self and others safe. Key Relationships All employees have a responsibility for managing relationships in some or all of the key sectors we interface with. In this role, key relationships are expected to be developed, as follows: Key Primary Relationships Who For what purpose Team members Working in partnership to develop and deliver effective solutions. Responsibility for delivery of key accountabilities People across the new operating model External Developing and implementing work planning, review and continuous improvement. Collaborative working to provide integrated, joined-up advice and support to customers and stakeholders Work collaboratively with senior leaders to keep abreast of business initiatives across the operating model to understand and support future requirements. Who For what purpose Stakeholder community Regional DHBs, MOH, PHOs regional health IT staff Within TAS Proactively build peer relationships and networks that maximise business value add and enhance growth opportunities. Manage relationships effectively where there may be a high degree of political sensitivity and disparity of views. Manage relationships in a manner the represents TAS values and commitment to excellence. Consult and/or inform on requirements, approach and programme activities and deliver the outcomes required. Keeping abreast with the changes in the sector to understand and assess the impact on our planning. Across TAS Work in partnership to develop and deliver solutions Provide knowledge based on experience and expertise Work collaboratively to provide integrated, joined-up advice and support to stakeholders Person Specification Education/qualifications Tertiary qualification in an appropriate field, and/or equivalent experience 4

5 Experience, knowledge and skills 5-7 years experience in technical architectural engineering Hands on ability (not just strategy), as they are a team of one Smarts, with backbone and diplomacy to balance the customer, stakeholder and vendors Building and maintaining effective relationships, with excellent communication skills Ability to think outside the box, and deal with ambiguity Customer service, with strong problem solving skills Negotiating, and processing requests Research and analysis of the business environment Cross-functional co-operation and Planning Orientation to business results Product understanding (desirable only) Competencies Competency Descriptor Expected Behaviours Customer Focus: Provides excellent service to meet internal and external customer/client needs. Understands the needs of the customer/client and looks for ways to provide added value. Communication: Demonstrates an understanding of the views of others and communicates in a genuine and practical manner using appropriate language. Actively listens to views and concerns of others. Adapts communication approach to fit situation. Conveys and receives information effectively and builds positive working relationships. Collaboration: Willingness and ability to work in a cooperative and helpful manner with others (as opposed to independently). Focuses on team goals as well your own and to actively assist team members to achieve common goals. Shares collective responsibility for all aspects of the team s objectives. Recognises the importance of valuing customers and provides excellent service to meet internal and external customer/stakeholder needs. Listens and proactively seeks to understand the expectations and needs of the customers/stakeholder. Looks for ways to provide added value. Proactively seeks customer/client feedback. Actively listens and observes non-verbal cues to inform communication approach Self-aware and approachable Works effectively as part of a diverse team. Treats others with respect and dignity Supports others in the team and has consideration for their needs and skills. Identifies and promotes opportunities for collaboration and works with others regardless of functional boundaries. 5

6 Continuous Improvement: Sets and meets challenging goals, creating own measures and consistently seek ways of improving performance. Aware of own shortcomings and opportunities for improvement and takes charge of personal development. Innovation: Identifies novel approaches for completing work more effectively or efficiently, and works within the "established" system to push for "a smarter, better way." Action Orientation: Performs work with energy and drive; values planning, but is able to take quick, decisive action when an opportunity presents itself. Planning and Organising: Organises own time effectively, creates own work plan/s and timelines. Prioritises and prepares in advance to ensure realistic timeframes. Visualises the sequence of actions needed to achieve a specific goal, how to estimate the resources required and identify potential risks and mitigations. Agility and Flexibility: Adapts and works effectively in different situations and able to carry out a range of tasks, remaining calm and level headed under pressure. Remains positive and puts challenges in perspective. Makes suggestions for improvements to current ways of working. Shows a willingness to learn. Looks to improve efficiency and quality of service of own role/area Keeps own skills up-to-date and develops a depth or breadth of knowledge in a particular area through learning. Works to develop new approaches when problem-solving; seeks ideas or suggestions from others as appropriate Suggests new ways to improve the quality of products or services. Identifies new ideas, solutions, or directions in dealing with daily situations. Targets and achieves results, overcomes obstacles, accepts responsibility, Establishes standards and responsibilities, supports a results-oriented environment, and follows through on actions. Provides work on time and to required standard. Plans a wide range of simple tasks or a small number of complex ones. Workload delivered within deadlines and to agreed standards. Reliable and flexible in response to work priorities, issues and pressures. Receptive and contributes to new ideas and approaches and adapts accordingly. Handles conflicting priorities and deals with the unexpected. Changes to Job Description From time to time it may be necessary to consider changes in the job description in response to the changing needs of the organisation and nature of our work environment including changes to our annual plan. Such change may be initiated as necessary by the people leader of this Job and any changes will be discussed with the Job holder before being made. This Job Description may be 6

7 reviewed as part of the preparation for performance planning for the annual performance review cycle. Agreed: Employee People Leader Signature Date 7