BLUESCOPE STEEL TECHNICAL SERVICES

Transcription

1 BLUESCOPE STEEL TECHNICAL SERVICES

2 Overview BlueScope Steel Limited has established its technical services activity as a key component in the support of its market offer of service excellence in both its domestic and overseas markets. Through its five key processes, noted on the opposite page, the technical support is implemented by the widely experienced field based technologists who are supported by centrally located resources in manufacturing, technical services and research at Port Kembla (NSW) and Western Port (VIC). Together with the Sales, Marketing, Manufacturing and Research fraternities, our Technical Services task is to facilitate your competitiveness in your application of our BlueScope Steel products. Our approach is to ensure that the product you purchase from BlueScope Steel is the most appropriate for your purpose and to provide support via training, literature and advice to achieve a hassle free process in the manufacture of your product.

3 Mission To strengthen the competitiveness of our customers by responsive, proactive technical assistance in the use of the BlueScope Steel products. BlueScope Steel BlueScope Steel Limited s Technical Services through its network of technologists is dedicated to the provision of technical assistance to our domestic and international customers. Assistance is via the five key processes: Customer Technical Assistance Product Applications Laboratory Technical Literature and Training Customer Process Assistance Technical Product Management Key Outcome Domestic and International customers acknowledge BlueScope Steel s technical assistance as a key component of their competitiveness.

4 BLUESCOPE STEEL TECHNICAL SERVICES Product Applications Laboratory This service is offered to customers either developing their new products or streamlining existing products and associated processes. Customer Process Assistance Solving a processing problem, developing a new process, improve a current process, whatever the need, we offer our assistance and extensive facilities across a wide range of manufacture processes and fabrication technologies eg. forming, welding, joining, plant layout etc.

5 Customer Technical Assistance The provision of technical assistance in the selection of the right BlueScope Steel product and its suitability for your intended manufacture and end use. We will work with you to provide specialist service for all technical aspects of BlueScope Steel s product offer and provide access to BlueScope Steel s extensive technological resources and facilities. Technical Literature and Training We are able to provide a wide range of BlueScope Steel technical information together with technical training specifically designed to meet your needs. Technical Product Management Technical management of BlueScope Steel s Hot Rolled, Cold Rolled, Metallic Coated and Organic Finished products involves working with you to ensure we fully understand your needs for your applications and translating these needs into the correct BlueScope Steel product. Ongoing product development and monitoring of field performance and durability of BlueScope Steel products are important components of technical product management.

6 Customer Technical Assistance BlueScope Steel have highly trained technical people located at all of our State Sales Offices supported by Works based experts dedicated to assisting you in all technical aspects of BlueScope Steel products and subsequent processing of these products. Our support people are dedicated to provide the following services: provide a link between you and our product and process manufacturing and R & D based specialists to provide personal assistance. assess your particular requirements and design and develop products to satisfy your particular needs. facilitate the resolution of your concerns with our products. assisting you in investigating specific processing issues, be they problem solving or process development. monitoring the processing of BlueScope Steel products to ensure their performance is relevant to your needs. This information will facilitate the ongoing improvement of BlueScope Steel s current products and the development of new products. BlueScope Steel Technical Service people are readily available through our State Sales Offices, our distributors and our overseas offices to ensure the right BlueScope Steel product is used for your particular application and the associated processing technologies.

7 Product Applications Laboratory The Product Applications Laboratory (PAL), at Port Kembla, is a dedicated R & D facility for BlueScope Steel customers, providing assistance and advice on steel product design, prototype production, fabrication and joining techniques. Staffed by qualified and experienced engineers, metallurgists and sheet metal fabricators, PAL can help turn your good idea into a viable product ready for full scale manufacture. At the same time, it can help you save money in the long run by determining the most cost-effective methods and materials up-front. More specifically, PAL can help with: Practical Design Advice Our staff can work with you to resolve ergonomic, durability, aesthetic, strength and transport issues, to name a few. Prototype Development PAL has its own metal forming equipment, including a CNC brakepress, pan brakes, Magnabend folder, curving rolls, punch press and Pullmax machinery. In-house Testing Our test facilities can be used to determine the most suitable steel type for your product in terms of structural performance and corrosion resistance, and the most effective fabrication and joining techniques adhesion, welding or mechanical fastening. PAL can also help you get your product to the next level, putting you in touch with competent suppliers, manufacturers and service providers.

8 Technical Literature and Training To support the industry s thrust for increased technical competency and quality accreditation, BlueScope Steel provide an extensive range of appropriate technical literature, computer assisted learning packages and training to satisfy the needs of your personnel. Our technical literature provides clear guidance on BlueScope Steel s product characteristics, the range of options within each product type and the capability of the product to be successfully processed through your manufacturing operations. These attributes are well covered through BlueScope Steel s Product Data Manuals and Technical Bulletin Series. Much of this information can be accessed through the BlueScope Steel Internet site at Our training courses can be designed specifically for your needs and conducted in your premises or at a venue suitable to you. The courses can cover a wide range of subjects, for example, BlueScope Steel product characteristics, BlueScope Steel product/end use suitability/durability, manufacturing technology and process methodology, in-house materials handling storage and auditing programmes to avoid loss of product. Please contact our State based Technical Service people, your distributor or our overseas offices for assistance on your training and literature requirements. Being confident in the selection and use of the right product will assist your long term competitiveness.

9 Customer Process Assistance BlueScope Steel Technical Service people have a wide knowledge and experience of the performance of BlueScope Steel products in customer manufacturing operations and subsequent performance of customers end use products. Our assistance to you, for investigations into processing issues etc, can cover the following processing technologies. roll forming press forming lubrication general fabrication installation joining welding, fastening, adhesives finishing painting, vitreous enamelling, metal coating drawing and pressing shearing and slitting This assistance can be made available to you through specifically targeted joint BlueScope Steel/customer task forces or on a normal day to day basis using our state based Technical Services people or through contact with our overseas offices. Understanding your processing and its needs enables BlueScope Steel to be more precise in our product management thereby giving you the confidence that we are working together to supply the right product.

10 Technical Product Management Technical Product Management of BlueScope Steel s Hot Rolled, Cold Rolled, Metallic Coated and Organic Finished products maintains the competitiveness of the technical attributes of the products ensuring that the product ranges consist of the right products for your end uses and the associated processing technologies. On an ongoing basis, through state based Technical Services people, and our offices outside Australia, we need to work with you to ensure we understand all aspects of your processing and products which may impact on our capability to provide the right product. Understanding those requirements is the fundamental input to the translation of this information into the product design of the BlueScope Steel product which will cope with any diversity of demands of your processing technologies. This product design and the associated specifications then form the fundamental input to the design of a capable manufacturing process to produce the right product via BlueScope Steel s management system for managing product quality. BlueScope Steel s product development is a key component of your business in facilitating your competitiveness. It does not end there. We will assist you in monitoring the field performance of any BlueScope Steel product developed with you in areas such as corrosive environments and high durability and performance through your processing and product assembly. BlueScope Steel can offer you advice on overseas products and practices and those of competitive alternative products and the various industries into which steel products are actively used. Overall management of the wide range of technical aspects relating to our products is important to ensure the successful use of the right BlueScope Steel product.

11 Customer Technical Assistance Product Applications Laboratory Technical Literature & Training Customer Process Assistance Technical Product Management

12 BlueScope is a trade mark of BlueScope Steel Limited. BlueScope Steel Copyright 2002 BlueScope Steel Limited BlueScope Steel Limited ABN BlueScope Steel (AIS) Pty Ltd ABN SYDNEY: (02) MELBOURNE: (03) BRISBANE: (07) ADELAIDE: (08) PERTH: (08) Produced by Artimprint (02)