concepts I frameworks I standards

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1 2017 concepts I frameworks I standards I toolkit concepts I frameworks I standards Tel: or I toolkit chris@allaboardafrica.com or joseph@intl-abmc.com

2 Talent Management Best Practices Standard & Technical Manual All rights reserved Please note that no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage or retrieval system, without the written permission of Allaboard Africa (PTY) Limited. The senior Human Resources Executive, into whose custodianship this Standard is entrusted, is required to strictly safeguard the TMBP Standard against any unauthorized reproduction and/or transmission of the Standard, and to take all the necessary steps to notify Allaboard in the event of breach of this requirement. For marketing purposes, the publishers of this Standard, including their authorized distributers, reserve the right to publish the names of companies that have procured and implemented the TMBP Standard. Also note that for the sake of linguistic simplicity, wherever the masculine form is used, the feminine form should always be understood to be included. Distributed by Allaboard Africa (Pty) Limited, RSA standards practices programs

3 Endorsements and accreditations Prof. Dr. George S Mentz, JD, MBA, AMC Chairman - International Board of Standards The Global Academy for Finance and Management (GAFM) and the International Board of Standards (IBS) are proud to not only endorse the Talent Management Best Practices Standard, but to accredit it into its curriculum for certified management and executive development. Based on our review, the TMBP Standard stands out as an exceptional Framework for effective leadership and transformation of human capital globally. Human Resources Managers who undertake the CTP Certification Course based on the TMBP Standard, receive the highly acclaimed, IBScertified TMBP Certification and join a community of Practitioners who are certified under GAFM and IBS as capable of leading human capital in a competitive, new age global environment. Dr. Lydia Cille-Schmidt CEO - The Talent Hub International The Talent Management Best Practices Standard is an excellent tool to assist organisations in building competitive advantage through their talent practices. I find the audit instrument based on the standard useful in getting a comprehensive overview of the organization's talent practices and identifying where the focus of the talent management strategy should be. The standard also includes some practical tools that will assist organisations in operationalizing their talent management strategy in an effective way. The Talent Management Best Practices Standard is a remarkable piece of work that will assist organisations in making sense of talent management in a structured manner. Please see more endorsements on our website

4 Executive Summary Chris Tenga - M Sc., CHRA, CTP Consulting & Technical Lead - TMBP Standard From Concepts to Practices, and Practices to Culture Businesses don t do well because they have money and the latest technologies; they do well because they have the best people. If we care about the contribution of people to enterprise performance, then we must begin to care about the practices that develop the organization s most important asset - its talent. The Talent Management Best Practices (TMBP ) Standard is an integrated framework developed to mainstream talent management by defining best practices across the Talent Delivery Value Chain (TDVC ), making talent management a pervasive approach in managing Human Capital in organizations. The TMBP Standard condenses the most important dimensions of talent management in the form of scorecards, auditable standards, implementation Tools and metrics, and embeds standards of excellence that embody best practices for driving measurable transformation of the Talent Pipeline. When it comes to talent management, must graduate from the concept and business case discourse and mode. They must act, and in order to do that they require a Framework for action. In the TMBP Standard, we have provided just that - a robust Framework to guide planning, action, measurement and improvement. However, the TMBP Standard comes with more - it comes with all the requisite Tools to help organizations in actioning Programmes and activities that are aimed at transforming the Talent Pipeline. The Standard accelerates the transition from concept to practices, and ultimately from practices to culture, in the management of corporate talent. In formulating the TMBP Standard, the Technical Team is focused on providing an Excellency Framework against which current investments and actions in talent management can be evaluated and improved. The Talent Dimensions and their respective Standards provide corporate and people leaders with a set of rigorous, coherent and stretchy practices that meet international yardsticks in the acquisition, on-boarding, development, deployment, retention and off-boarding of talent in organizations. To Chief HR Officers & Practitioners, the you now have with an integrated Tool for auditing your organization s talent practices and programs, a yardstick for transforming those practices against well defined transformation milestones, and a turnkey framework for conceptualizing and delivering a successful Talent Management Program. Talent management is both a science and an art, where HR modeling and analytical capabilities support good gut that is enhanced by experiential wisdom. This Standard provides the scientific dimension and scope for generating and deploying processed information to make the right talent decisions. However, the scientific dimension in talent management is fast evolving as we enhance our understanding on what makes people stay, perform, learn, improve, progress and succeed in the work of work. The TMBP Standard is reviewed every year by a team of academics, practitioners and consultants who bring on board, broad and deep expertise in talent management. We will continue to improve every aspect of the Standard, from its basic construct to its objectives, standards, audit methodology, tools, and measures. Our Implementation Partners at Allaboard and ABMC International sincerely thank you for your interest in the Talent Management Best Practices Standard, & wish you a transformative experience with the TMBP Standard.

5 objectives of the standard The TMBP Standard was formulated and developed to achieve the following underlying aims and objectives; 1.TM-Business Alignment To align the organization s talent agenda to the enterprise agenda so that investments and efforts in talent development are deriving from, and delivering, the enterprise intent and goals. 2. TM Business Case To provide a very clear business case for talent management in organizations, and to articulate the value-add that talent management must bring to the Board, managers, and employees. 3. Impact and Relevance To improve the relevance and impact of talent interventions and investments in organizations by strengthening talent modeling, predictive analytics and the decision-making process. 4. High Impact Metrics To formulate and deploy metrics that provide the strongest feedback on the contribution, impact, and return on talent interventions and programmes, to enterprise performance. 5. Human Capital Planning To provide Chief HR Officers and their teams in with a comprehensive implementation-focused Framework and Toolkit for Human Capital strategic and tactical planning and execution. 6. Operational Excellence To provide a comprehensive set of scalable standards, yardsticks and milestones for achieving operational excellence across the entire Talent Delivery Value Chain (TDVC ).

6 How the TMBP Standard is organized Providing a turnkey framework that is complete with the toolkit and standards, the TMPB Standard is organized to give the Talent Practitioner a critical path view of the Talent Management Program from formulation to roadmapping, implementation and continuous alignment. The Standard simplifies Talent Management as a new generation human capital model and HR transformation process. Section 1 gives a detailed outline on the overall framework of talent management, and section 2 profiles the Standards and Metrics across the Talent Delivery Value Chain (TDVC). 1. Talent Management Implementation Framework 2. Talent Management Best Practices Standards 1.1 Talent Management Concepts, Context and Framework 1.2 Six Building Blocks of a successful TM Program 1.3 Talent Management Value-add Levels 1.4 Aligning Talent Management to the Board s Agenda 1.5 Building Competitive Advantage through TM 1.6 The Talent Management Excellency Framework 1.7 Creating Effective Channels of Contribution 1.8 Readiness for TM Implementation Assessment Framework 1.9 Inside an Organization that manages Talent 1.10 Axis Talent Profiling Framework Tool 1.11 Axis Talent Conversations Framework Tool 1.12 Axis Personal Development Plan (PDP) Framework 1.13 Axis TM Program Implementation Roadmap 2.1 The TMBP Audit Framework and Scoreboard 2.2 TMBP Rating and Scoring Descriptors and Explanations 2.3 Talent Management Maturity Model (TM-MM) 2.4 Standard - Talent Leadership Dimension and Standards 2.5 Standard - Talent Acquisition Dimension and Standards 2.6 Standard - Talent On-boarding Dimension and Standards 2.7 Standard - Talent Development Dimension and Standards 2.8 Standard - Talent Deployment Dimension and Standards 2.9 Standard - Talent Engagement Dimension and Standards 2.10 Standard Mentoring Dimension and Standards 2.11 Standard - Succession Planning Dimension and Standards 2.12 Skills Matrix for Successful Talent Program Implementation 2.13 The Most Important Talent Management Metrics -7-

7 -2- Talent Practices Audit We provide detailed, independent and objective Audit of your organization s talent practices, programmes, and capabilities. We deploy the tried and tested TMBP Audit Framework and methodology to assess the strengths, weaknesses and implementation gaps of your Talent Management Intervention. Our Talent Practices Audit Report is based on the Talent Management Maturity Model (TMMM), which is the overarching implementation framework of the TMBP Standard. Our Auditors are accredited by TMBP and GAFM, and have extensive experience in talent management and strategic HR transformations. Dear Practitioner You have demonstrated interest in the TMBP Standard. We hope you purchase the Standard and enjoy a transformative experience during TMBP implementation. Note that Allaboard will support you all the way until you reach Talent Management Maturity Level 5. through the 3 following ways; Capacity development It takes talent to manage talent. That is why we recommend extensive capacity development of the Human Resources team and line managers on the various aspects and drivers of talent management, at the formative and inception stages of your talent management programme. We provide you with a detailed Training Matrix to ensure that all stakeholder groups who have a role to play in the talent agenda are appropriately capacitated. We consider capacity development as part of change management so that the necessary awareness is created, and we enhance the readiness levels to implement once we exit. Implementation support We are committed to seeing your Talent Management Programme succeed resoundingly. That is why we provide you with both generic and customized implementation support that includes (i) information on upgrades / updates and trends, (ii) benchmarking insights, and (iii) a dedicated TMBP Auditor to attend to your frequently asked questions (FAQs). We ensure accessibility to you via , telephone and Skype. Irrespective of time differences, we guarantee you access to a TMBP Auditor anytime. We help you formulate your Talent Management Programme, and walk with you during the entire implementation process.

8 GAFM Global Academy of Finance & Management International Board of Standards Be it Known that the Following Educational Institution "AllBoard Africa (PTY) Limited" has been Approved as a Provider of Qualified Certification Education for the Academy which leads to Professional Designations. Talent Management Best Practices (TMBP) "The Global Academy for Finance and Management (GAFM) is proud to not only endorse the Talent Management Best Practices (TMBP) Standard, but to accredit it into its curriculum for management and executive development. Based on our review, the TMBP Standard stands out as an exceptional Framework for effective leadership and transformation of human capital globally. Human Resources Managers who undertake the TMBP Certification Course receive the highly acclaimed GAFM certification and join a community of Practitioners who are certified as capable of managing human capital in a competitive, new age global environment." Date: Jan 16th, 2017 In witness whereof attested on this day by the seal of the American Academy and the Board of Standards Prof. Dr. George S Mentz, JD, MBA, AMC Chairman - International Board of Standards * This document should be shown proudly in the premises of any registered certification training provider to indicate that courses count toward the educational component of certification. All providers must remain in good standing with the IBS Board and all providers understand that certifications, programs designations and marks are the intellectual property and copyrights of International Board of Standards and Certification is exclusively issued from the IBS USA offices. ** Accreditation - Our GAFM Certification Board is TUV Accredited and ISO 9001 Certified for Quality and ISO Certified for Educational Standards. Approved Sanctioned by the Arab Academy for over 20 Arab Nations. In academic alliance with the ACBSP National Business Accreditation Agency for Certification Standards worldwide. The GAFM Board of Standards is a founding member of the quality assurance standards memorandum of the CHEA International Quality Group.

9 tear off TALENT MANAGEMENT BEST PRACTICES STANDARD PURCHASE FORM To the CEO at Allaboard Africa (Pty) Limited 1. Issue us the Talent Management Best Practices Standard 2. Deliver a high level presentation on Talent Management 3. Schedule for us Talent Delivery Value Chain (TDVC ) Audit 4. Schedule CTP Certification Training for our HR Team This TMPB Standard Purchase Form is to be completed by the Senior Human Resources Executive in the client s organization. The client will receive the Hard Copy version of the TMBP Standard within Fourteen (14) days from the date of payment for the Standard Please tick in all the relevant boxes for the product & service that you require. Full Name Company Name Position Country of Operation Telephone - Work Company Type Telephone - Mobile Industry Address Size by Establishment Important Copyright Statement and client s commitment to the Terms of Purchase Signed - Senior HR Executive talent management best practices standard On behalf of the organization, I acknowledge that the Talent Management Best Practices Standard is the Intellectual Property (IP) of the TMBP Standard Board, held in trust by Allaboard Africa (Pty) Limited. I agree not to reproduce or transmit in any form or by any means, electronic or mechanical, including photocopy, scanning, recording, or any information storage or retrieval system, any part of this Product without the written permission of Allaboard Africa (Pty) Limited. I acknowledge and agree that my organization may be held liable in the event of any unauthorized reproduction and/or transmission of the Standard to any unauthorized third parties. I promise to immediately notify Allaboard of any suspected reproduction and/or transmission that my be traceable back to my organization. / / Date Month Year