Phase II. Define, Launch and Coordinate Multiple Projects to Completion. Analyze Problem and Define Approach to Solution.

Transcription

1 Analyze Problem and Define Approach to Phase II Define, Launch and Coordinate Multiple Projects to Completion Monitor Results Define Problem Assess Situation Propose Program Charter Team; Gain Buy-in Build Requirements And Design Acquire, Implement Validate Deploy And Monitor Maintain And Support Analyze Effects A consistent approach with high coverage and participation succeeds consistently Successful Program Management depends on careful consideration of the context and complexity of the problems The process is composed of defining a complete program, executing carefully structured projects and consistent oversight The process can be messy as is the nature of all projects involving many people, particularly in the initial and deployment phases Even problems perceived to be small benefit from touching the bases 1

2 Analysis Some projects are independent, and can be done in parallel Some projects are dependent on others, and need careful coordination Each phase needs thoughtful oversight All must be complete for success Acquire and Implement the Validate the Understand the Problem Define the Deploy and Monitor the Maintenance and Support 2

3 Build Requirements; Design Complete a more detailed to be and review with the team Develop the requirements for the solution in all its dimensions Business process: the to be requirements for implementation Technical: the technologies required for the solution including applications, architecture, systems and services Physical: the physical changes to accommodate the solution Organization: the organizational structure to best execute the solution Skills: work force skills required for the solution Culture: culture changes required for solution assimilation Regulatory: adjustments for the external regulations and internal standards Develop the design of the solution in each dimension Hold reviews with all appropriate personnel to ensure requirements are accurate and complete Develop project plans for the implementation of the requirements Develop test plans for validation in each dimension 3

4 Acquire, Implement Begin the projects and manage them to plan Acquire, implement, integrate the technology Build or modify the physical plant as required Execute the stages of organizational transformation required Acquire or train the human skills required Develop the measurements and associated rules and begin their assimilation into the culture Make changes necessary to internal standards; organize to participate in regulatory improvements A host of other specific projects that are either spin-offs or required for the context of the solution Build the plan for deployment Begin selective involvement with the users 4

5 Validate Execute test and/or plans to completion in each dimension of the solution Validate each requirement has been fulfilled, physical, organizational, functional and modal Gather user impressions and reactions Execute formal acceptance tests as appropriate to topic Prepare results for review, in all dimensions Review with the executives, and achieve formal approval to begin deployment in earnest Hold formal meeting review the results and to kick off the deployment phase Build a Maintenance and Support plan 5

6 Deployment And Monitoring Execute the deployment plan Pilot in small scale to ensure teams are ready Measure against projections and fix issues if necessary Roll out incrementally if possible Complete deployment and sunset old processes Continue measurements and review subset of metrics regularly in dashboard Continue regular review meetings Review unintended consequences and revise processes, people and systems as required Begin execution of Maintenance and Support plan 6

7 Form a team to oversee the program from beginning to end You need a small membership core to be involved from beginning to end A few members may be more active during some phases than others Develop a few appropriate measurements and metrics for each phase, in the minimum dimensions of Schedule Budget Scope Completeness Quality Satisfaction Meet on a regular schedule to coordinate and track all projects of the program, and address emerging issues Ensure escalations are timely and effective Monitor problem symptoms after deployment and ensure solution is complete 7

8 Pressure to perform leads to management that Only understands part of the problem Provides incomplete requirements Seeks a single silver bullet solution Uses faith-based process modifications Partial (if any) verification Creates strong probability of failure Be sure to complete all projects in all phases Acquire and Implement the Validate the Common (Bad) Path Analysis Maintenance and Support Understand the Problem Define the Deploy and Monitor the 8